The linkable review funnel page is excellent, and better than any other resource I have looked into.

The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price.

Great Customer Service, CSR did a quick training for me and explain what work the best in the market. Explain more about SW Capabilities.

However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price.

A great tool to share with clients. Entering review requests is simple and efficient.

LOVE it only would change a few things as outlined above.

My agency has been looking for a review system to offer for our clients for months. We have tried other options and all have failed.

Fantastic Customer Experience - Easy Deployment and Integration.

Ease of use and setup time, plus having a plugin.

The dashboard is user friendly. The report feature is clear and precise.

From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Us  has provided me the opportunity to work from home. The dashboard and software are user friendly.

I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way.

I also love the hootsuite integration. GREAT customer service, too.

Terrible App Considering the Available Technology.

Each one was answered quickly and completely. Nice to know there is a company with great customer service that is there when you WANT it.

But the problem I just had took 2 hours of my day when with a short conversation, it would have been 20 minutes. This is maddening and definitely takes away from the experience.

I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

My clients tend to want solutions very fast and that was a problem. When I signed up, the price was half of what it is now so it was acceptable.

Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products.

Great resource for agencies committed to helping small businesses with online visibility.

Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business.

No deeplinking support for native mobile apps. Breaks all the time causing angry clients.

The people are all very friendly and do the best they can to help. I just wish that they'd had more support for clients in different time zones.

Best software and customer service out there. Very excited to be working with such a great team to help everybody play on an even playing field.

The lack of Yelp data is an obstacle for me. It leaves me with an incomplete picture which results in inaccurate reporting.

Really food pricing when compared to other software out there, works really well, and new features have been added, good to see a product is continually improved upon.

The software is super easy to use and our customers are responding favorably.

All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

I've had a great experience with Grade.us, both for my business and for my clients. I use it exclusively for online reputation management and find it very easy to use, affordable and effective.

Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily.

Pretty dang happy with Grade.us. We have tried getting reviews ourselves and it just seems like Grade.us does a better job overall.

Our agency switched over to grade.us after a frustrating relationship with another service. We left because of poor customer service, which is an important thing to have with a platform such as this.

I love the layout and user friendliness of the platform. The best hands down for my clients.

The training and step-by-step guidance is outstanding. I'm very impressed with the level of professionalism of both the company and the software.

So no one had to feel uncomfortable about getting reviews.

Great company - All functionalities one could need for their reputation marketing.

Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.

Support for surveys in 21 languages. I like how the tool integrates with so many third-party tools and avoids data silos.

Another feature l like is the skip logic that helps our teams to create branched surveys and improve data quality. Overall, very much satisfied with the product and the customer support.

The  branching technology on surveys makes it easy to target customers based on their behaviour. Also the design API meant it was easy to brand our overlays in a way that suited our business.

Dedicated survey templates to create surveys like NPS, CSAT, and others in minutes. Provides in-built sentiment analysis and text analytics tools to categorize the feedback automatically.

Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable.

Great targeting options (if you know which users you want to ask). White-labeling: our users felt that our product was asking them questions, not a third-party software.

An Advanced tool to gather feedback effortlessly.

We needed to know this group’s pain points. So, we targeted the popup questions based on user behaviour to ask them what we should do to address their concerns.

The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

Extremely useful and user friendly customer feedback tool.

The reporting functionality is somewhat limited and grouping results by person/ or even by question is difficult to do without getting tons of blanks and having to scroll a lot.

We cannot create in-depth custom dashboards and charts.

We identified the solution as including hover-popups to explain the functions of the new icons, as well as a link at the top to our help section.

The on-board process was great and the team worked hard to create a specific integration to meet our business needs.

I found Qualaroo one of the best survey tools to know exactly what we want to learn from our customers.

Easy to use for collecting real-time feedback with sentiment analysis.

Currently, there is no option to clone desktop nudges to mobile nudges.

The tool offers tons of handy templates for someone, not an expert in crafting an effective survey or questionnaire.

With Qualaroo, the implementation of micro surveys on our app at the early stages was very easy. It was quick to set up, and no code was required.

We launched popup surveys at various stages based on user behavior. The tool helped us get user feedback most efficiently, and we learned unique ways our app can be helpful and run smoothly.

By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase.

We were experimenting with our website's performance on desktop and mobile. Qualoroo’s popup surveys called Nudge proved to be the perfect tool for  A/B testing.

US Dollar

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.



LongDescription

Multi-Channel Campaigns

SMS Messaging

Sentiment Analysis

Review Generation

Data Import/Export

Multi-Location

Review Notification

Social Media Monitoring

Survey/Poll Management

Performance Metrics

Complaint Monitoring

Social Media Integration

Review Monitoring

Reporting & Statistics

Reminders

Response Management

Dashboard

Ratings/Reviews

Reporting/Analytics

Social Sharing

Review Request

Widgets

Monitoring

Feedback Management

Negative Feedback Management

Campaign Management

Review Sharing

Solo Plan: For single location business owners and marketers starting to invest in their online reputation management. Starting at $110/month (includes 1 seat).

Professional Plan: For Individual Marketers and Consultants. Starting at $180/month or $162/mo paid annually (includes 3 profiles - additional profiles at $60/month).

Agency Plan: For Local Agencies, SEOs and Other Resellers. Starting at $400/month or $360/mo paid annually (includes 10 seats - additional seats start at $40/month).

Partner/Enterprise: For Larger Agencies, Franchises and Brands. Starting at $2500/month or $2250/mo paid annually (includes 100 seats - additional seats start at $25/month).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

Grade.us

Live Online

Webinars

Documentation

Videos

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses.


Qualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic.


Qualaroo integrates with  IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides  various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.


Qualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.



Commenting/Notes

Real Time Analytics

Surveys & Feedback

Site Intercept Survey

Text Analysis

Text Fields

360 Degree Feedback

Skip Logic

Customizable Reports

Access Controls/Permissions

Activity Tracking

URL Customization

SSL Security

Single Sign On

Conditional Logic

Communication Management

NPS of Customers

NPS Survey Structure

Customizable Fields

Collaboration Tools

Churn Management

Template Management

Randomization

Pulse Surveys

Customer Experience Management

Email Marketing

Real Time Data

Question Piping

Question Library

Survey Sample Management

Question Branching

Real-Time Notifications

Website Integration

Visual Analytics

Response Validation

Activity Dashboard

Response Quotas

Alerts/Notifications

Predictive Analytics

Customizable Questions

Data Visualization

Community Management

Customizable Templates

NPS of Employees

Multi-Language

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Anonymous Feedback

Trend Analysis

Customizable Forms

Data Analysis Tools

Drag & Drop

Content Creation

Third-Party Integrations

Survey Builder

Multiple User Accounts

Mobile Survey

Multi-Channel Distribution

Search/Filter

Engagement Tracking

Qualaroo pricing starts at $80.00 per month. Qualaroo offers a 15-day free trial.

Grade.us vs Qualaroo

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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