All TrueReview Reviews
1-25 of 39 Reviews
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Areen
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Easily the best review generation app
By far the best review request tool that is designed with one thing in mind - efficiency. Simple user interface, quick way to add request contacts, and im getting more responses with True Review than a number of other "highly reputable" review apps out there, and for a fraction of the cost. I'm told integrations are coming which will only make things that much more automated.
PROSIncredibly simple to use, highly effective, and has drastically increased our review count across the board.
CONSThere was nothing I didn't like about the software.
Reasons for switching to TrueReview
Nicejob was too expensive and was incredible difficult to navigate.
Vendor Response
Areen, thank you so much for your review! We are so happy that you are satisfied with your experience with TrueReview and are seeing positive results.
Replied October 2020
Alex
Furniture, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Getting more business because of more reviews
Very satisfied. Great value for money. I'm getting so much more business because of my reviews. Customers always commenting on reviews.
PROSSuper easy to use. Takes only few seconds to send review requests and very easy to manage reviews.
CONSNothing. I need a simple software to send review requests and it does that beautifully. Looking forward to more features.
Reason for choosing TrueReview
Very inexpensive compared to others and gets the job done.
Vendor Response
Alex, we're glad to hear your business is seeing success with TrueReview Thanks for your review!
Replied October 2020
Vikas
Verified reviewer
Higher Education, 2-10 employees
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed March 2023
Best Service
True review for the customer to buy good product
CONSDIFFICULT PROCESS FOR NEW VISITORS TO DO Reviews
Vendor Response
Hi Vikas - thank you for your review. Would you mind providing me with some more feedback on what you are having difficulties with? If you would like, I would love to schedule a call with you to go over the process with you.
Replied August 2023
Samuel
Veterinary, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Review
Very good. So far one of the better review companies but concerned about the delivery rate of review requests as it’s been a problem in the past.
PROSThe user experience for our customers. Very clean and easy to digest which I believe results in more review conversations.
CONSNot customizable enough. Would like more control to adjust and fine tune the landing pages for users.
Reasons for switching to TrueReview
Price and delivery rates of review requests.
Vendor Response
Sam, we're glad to hear you're receiving more reviews! You shouldn't experience message filtering or delivery problems since your requests are sent from a registered and dedicated local number.
Replied November 2022
Cynthia
Individual & Family Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great service for reviews
It's a great software I wish I had access to more features for the limited package. I feel if your paying for year you should be able to have email as well as the text feature.
PROSEasy to use for both the sender and reciever.
CONSThe starter package is limited to text only. I would of like email and text option in that package because I am a small business with less than 100 requests a month.
Reason for choosing TrueReview
Wanted to try it after seeing the website and video on how easy it was to use.
Vendor Response
Thank you so much for your feedback, Cynthia.
Replied November 2022
Brandon
Individual & Family Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
TrueReview has done amazing for our review growth
TrueReview is a must have for any company looking to grow and get quality reviews for the business
PROSThe ease of use and the amount of customization really helps get most of our customers write reviews.
CONSEverything was Amazing it was very easy to use
Reasons for switching to TrueReview
TrueReview had a lot more options to choose from and had way better pricing
Vendor Response
Hi Brandon, thank you for your review. We're glad TrueReview works great for your business.
Replied July 2021
Tina
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent Features and Support
Setup is complicated but a support rep walked me all the way through the procedure - twice or more times! Always knowledgeable, patient and polite - support couldn't be better!
PROSLove the SMS review requests and the wonderful support in setting up TrueReview with our CRM via Zapier.
CONSSetting up the 5 business option is kind of complicated.
Reasons for switching to TrueReview
More features with True Review.
Vendor Response
Thank you so much for the review, Tina! I'm glad our support team was able to assist you with your Zapier connection and you had a positive experience.
Replied March 2023
Hemant
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Feedback for TRUEREVIEW
Great Experience! We are very happy with response from our patients since we have been using Truereview.
PROSTruereview offers simple platform to send SMS to our patient to give us review. Since we have been using Truereview, we have been getting lot of review from patients. Before we never received these many google reviews from our patients.
CONSThere are not really any cons however i would like to use Truereview for all my locations under same access.
Vendor Response
Hi Hemant, thank you so much for your feedback. We actually just launched multiple location support! We'll contact you with more details.
Replied May 2021
Joshua
Sporting Goods, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Adventur-E-Bike Rental LLC
5 stars
PROSCustomer service was very helpful! Thanks
Vendor Response
Of course! We're always here to help. Thanks for the positive review! :)
Replied August 2023
Steven
Hospitality, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Exception real time customer service
We're just getting started with TrueReview but are already getting valuable responses from our clients. As we get going - I am especially appreciative of the real-time help on-line as we get up to speed. Having needed help a couple of times now - my marketing person has reached out and been helped immediately as we try to get a campaign out. Thank you [sensitive content hidden] for sharing resources and making changes to meet our needs.
CONSI would like to cutomize the email template with our graphics/images to make it look good.
Vendor Response
Hi Steven, thank you so much for your positive review! We're happy to hear you're already getting valuable feedback from your clients. Our customer support team is always ready to help :) Further email customizations are in the pipeline and we can't wait to share it with everyone!
Replied August 2023
Edward
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Helping my review process
great
PROSsending the reviews to my customers in real time
CONSNeed help getting customers to place the review, need a better tip or suggestion to accomplish this.
Reason for choosing TrueReview
cost
Vendor Response
Edward, thank you very much for your feedback. I've sent you a follow-up email to get on a call so I can give some suggestions on how to maximize engagement.
Replied November 2022
Dalanna
Automotive, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Just finished our trial
We have been happy with it so far. It doesnt take long to do and we have gotten more reviews than we have been prior for sure.
PROSIt is very user friendly and quick to use
CONSI didnt link google correctly so our dashboard doesnt update-thats ok. The only thing I dont like so far is that when you get alerted that youve already texted someone it stays in that mode so you could enter the next persons name and they may have already been texted too but youre already in bypass mode- instead of just letting you get out and go to the next one
Vendor Response
Thank you so much for your feedback, Dalanna. I'm happy to hear you are getting lots of new reviews! We do not have a "bypass mode", the notification is only for customers that have been contacted before. I will reach out to you to clarify and help you setup up your Google connection correctly.
Replied November 2022
David
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great easy system for getting feedback
I like the simplicity of the software to use manually. We have a 54 step Zap setup to send review requests and automate the process, but that is not needed, just something extra we wanted to setup.
CONSAll growing softwares will have minor bugs, but once you notify support they are right on top of it.
Vendor Response
David, thank you so much for your review. We really appreciate your feedback!
Replied July 2022
Leonardo
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great software
Easy to use! The system is easy to use for my staff.
CONSFor me, I like least the rate of software.
Vendor Response
Leonardo, thank you so much for your review!
Replied November 2022
john
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy Reviews
TrueReview is one of the easiest platforms to use for generating reviews. I also love how appealing the review request are that the customers see - it makes it way more likely to engage in it.
CONSI wish there was more customization of the requests and that I could remove the TrueReview branding and include my company's. I also wish I could change the URL that shows up to make it more familiar to my customers.
Vendor Response
John, thank you so much for the review. We are thrilled that you are happy with your experience!
Replied December 2021
Kristamarie
Health, Wellness and Fitness, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2022
Great product
Overall experience has been positive.
PROSTrue Review is easy to integrate into your business. Capturing reviews are essential. With everything automated, there is one less thing to worry about as a business owner.
CONSI do with it could be integrated into other software that our office uses, but nonethe less still useful to implement.
Vendor Response
Thank you so much for the review, Kristamarie! Please reach out to me if you need help with setting up the integration. I've sent you a follow-up email.
Replied November 2022
Gordon
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Software
Easy to use and loaded with all of the features one could ask for. Price is very modest compared to other review systems. [SENSITIVE CONTENT HIDDEN] gives incredibly responsive service. Getting reviews is now easier than ever and my volume of reviews has literally exploded with True Review
CONSThere really are no negatives! The program delivers everything it promises and then some.
Vendor Response
Hi Gordon, thank you very much for the great review. We're very happy you are getting more reviews.
Replied May 2021
Grant
Information Technology and Services, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2021
Best option for integrating with Square for Small Business
Incredibly easy to integrate with square using zapier. It was a huge win for my project. Generating tons of 5 star reviews automatically
CONSNothing yet. I'm beyond pleased. I will be using it again and again
Reason for choosing TrueReview
Price
Vendor Response
Hey Grant, thanks for your review!
Replied October 2021
John
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
5 Star Google Review Machine!
Went from getting a few reviews here and there over the years to getting 5 Star customer reviews on a daily basis. The proof is in the pudding - just search my website on Google and you'll see daily review after review.
PROSVery easy to set up and collect 5 Star reviews.
CONSI see absolutely no cons for this software. Works great!
Vendor Response
Hi John, thank you for your positive review. We're very happy to see you generating positive reviews daily!
Replied April 2021
Christine
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2022
Great Software
This software is very easy to use with several options for reviews, surveys or ratings and also lets customers pick where they want the review as far as Google, True Review, Yelp and others
CONSSending customers 2nd and 3rd emails for request
Vendor Response
Thank you for your review Christine. I'm happy the software is working great for you.
Replied November 2022
Kathryn
Staffing and Recruiting, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
We Love TrueReview - Thank You
We love the pricing and the easy to use features! We have had an increase in reviews since using TrueReview!
CONSI would like to be able to run review requests for clients AND employees
Reason for choosing TrueReview
The price point was great and had all of the features that we needed
Vendor Response
Kathryn, thank you so much for your review.
Replied November 2022
Brooks
Consumer Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
True reviews
True review has a simplistic approach to review management that gets you right where you need to be when you open the software. Great for employees out in the field to quickly imput just a phone number and have the customer receive a review link in seconds.
CONSIt's very hard to find a con with this software. The only features that would be a added plus but not required would be an app to send review requests and a review reply template.
Reason for choosing TrueReview
Cost was a determining factor at the time. Great software to grow with.
Vendor Response
Thanks so much for the positive review, Brooks. We're happy to hear TrueReview is working well for your business!
Replied November 2022
Christian
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
True Review Review
Esay to use. Quick to you. Good support
CONSLong for approval from Canada goverment
Vendor Response
Thanks for the positive review, Christian! Although toll-free numbers may take some time to get the final verification from the network carriers, when we submit your business information you are ready to send SMS requests right away!
Replied January 2023
Johnny
Law Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The Real Deal
Our reviews have quadrupled in three weeks!
PROSOpportunities to manage and respond to all types of reviews. Ease of use and value.
CONSNo cons...all good and I looked at several programs.
Reason for choosing TrueReview
Value. Ease.
Vendor Response
Johnny, thank you very much for your review!
Replied November 2022
Russell
Retail, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great Addition
Very easy to use
PROSIt’s helped organize and assist in our contact with our customers
CONSI don’t really have any negative comments
Vendor Response
Russell, thank you so much for your review. We're excited you're seeing great results with TrueReview. Our customer support is always there whenever you need help.
Replied October 2021