All TRUCE Reviews
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Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
The Best
We have solved the problem of people talking on their phones without hands free headsets. We don't have to worry about text messages coming through to our drivers and causing them to be distracted.
PROSIt is easy to set up and install. Customer service was great. Website and daily emails show me all the information I need.
CONSI have not had any problems or dislikes so far.
Matt
Facilities Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Matts review
Overall working with CellControl has been a good experience. From the initial sale, to implementation CellControl's team has been quick to respond and helpful. The software makes us MUCH more confident our team is not distracted while driving!
PROSWe have cellcontrol on about 100 phones at our company. Other than an issue I detail below, CellControl 100% meets our need. With safety being #1 priority this is a no-brianer. The cost is reasonable and customer support has been good. Some at our company say it works too well! :)
CONSAll aspects of cell control are great other than some issues with iphones. Those seem to have an on-going issue with connectivity or installing. We could give more details and would love this to get fixed! We are primarily android users but if this was not the case this would be a bigger issue.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2018
Pros and Cons
We are accomplishing being able to track the location of our drivers as well as their driving habits. We are also ensuring ourselves that they are unable to use the phone while driving except for what is allowed.
PROSAbility to track driving history,ensures drivers are not using phone while driving,ability to see how well or bad you are driving
CONSsoftware on phone has issues while using navigation, does not always record trips, updates do not always go through using IPones, having to make sure that users keep certain services on for reporting to work correctly
Neil
Utilities, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2018
Useful Tech to prevent Distracted Driving
Block distracted driving due to company issues cell phones. Has achieved results.
PROSIf you have the APP correctly installed, it works as marketed.
CONS- Latest CC software version restricted the Apple Maps; cannot move the map position; change any itinerary while vehicle is in motion. - ANY cellcontrol unit on ANY other non-company truck WILL knock off our cellcontrolled phones, even if You are standing or parked near the cellcontrol truck passing. -
Bill
Environmental Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
cell control experience
It's a great way to assure your fleet is driving safe, some of our techs find it to be aggravating but it only takes seconds of distraction to have an accident. Since in place we have had 0 accidents as a result of distracted driving, money well spent!
PROSYou get alerts if any thing is tampered with.
CONSHaven't seen any issues yet, sometimes they need a battery recharge if sitting in a dark shop idle for a while but that is simple maintenance.
Keith
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2018
CellControl Experience
Cellcontrol is a good product. It is cumbersome to configure and ideally it would be nice to have an all-in-one GPS, CellControl solution.
PROSIt does block use of the phone when all installation procedures and configurations are followed.
CONSThere are issues with the software when vendors update their OS. I thought developers got advanced copies of iOS and Android to test their software against.
Darryl
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Distracted driving initiative
As company that strives to eliminated distracted driving, this product takes the guess work out of who may or may not be driving distracted. It has driven our numbers down over 90%. Great product.
PROSVery easy to use, almost completely automatic which makes it easy for anyone.
CONSTakes a little to long for it to turn off after the vehicle is stopped/turned off.
Michael
Construction, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2018
Our Experience
When working as advertised, the unit effectively shuts down the cell phone. If the unit could be made tamperproof, it would be a great plus.
PROSWhen it's functioning, it works fine. The unit will turn off the cell phone as expected.
CONSEasily tampered with. The front of the case can be removed and the battery taken out, rendering the unit ineffective. Tape may be placed over the power cell causing the unit to go dead.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Game Changer for Eldeco
Perfect fit for us!
PROSEase of use and Setup plus passenger mode for non-driving employees
CONSSensitivity with the system disconnecting when not in motion. Have gotten use to it now
Kevin
Computer Networking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed August 2018
Cellcontrol
There are many issues that can cause the device to stop functioning and you will not know that your having trouble. I do not feel like it is reliable. It is not set it and forget it. Although we currently still use the product, we
PROSOn the surface the idea is excellent but I do not think it is full proof for sure.
CONSNot dependable enough for the needs of our fleet.
Frank
Facilities Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Safety & Risk Coordinator
Overall, it does its job! In 10 Months our vehicles have driven a total of 372,157 miles, and during those miles driven we have blocked 3,331 calls, 11,899 texts (SMS), and blocked 40,143 apps. Our Employees are not distracted with their phones while driving. After installing Cell Control, we can confidently say that we have not encountered an "at fault" vehicle accident since then, and it is a good feeling knowing that our employees are Safer doing their job.
PROSIt is user friendly when it comes to being an Administrator for Users, Devices, and Triggers. Along with creating specific Policies, along with easy to manage adjustments through the reports.
CONSThe Tracking needs some improvement. When Data is behind the Tracking is behind.
Mark
Consumer Goods, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Wonderful sales
Overall it is great. Our goal is to remove as much distraction from our fleet drivers as possible and this is one of the best ways to do that. I have been using it for about 7 months now and my experience is great. I just get in the car and drive and don't even think about what my phone might be doing or where it is. All about focus on the road.
PROSAccount is very simple to set up and administer from the portal, love it.
CONSWould like some options to easier whitelist a few apps, but not a major issue.
Jeffrey
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great product on Android devices. Apple devices do not play well with Cell Control.
Significant reduction in at fault accidents. Android devices work flawlessly with Cell Control. Apple needs to allow 3rd party vendors to work with their devices more easily.
PROSVery easy to use from an admin perspective.
CONSApple devices do not play well with Cell Control.
Dustin
Telecommunications, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2018
Mixed bag
The software definitely works to keep drivers off phones.
CONSIt is rarely received well by users. Possibly a configuration issue but the experience seems to change frequently based on different, minor releases.
Chris
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Tech
It’s a fantastic product
PROSfrom a manager view I love the safety features.
CONSFrom a tech side sometimes getting a call with Bluetooth it will hang up in your call
James
Consumer Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Service leader
Makes our employees safe while working around the public
CONSNothing really. The software is straight forward.
Cheryl
Utilities, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
1
Reviewed August 2018
Cell Control
the non-communicating boxes are a pain in the butt.....nobody seems to know whats wrong.
PROSIt's easy to use - but does not really work.
CONSreports are not very informative and can't seem to figure out why
Bruno
Oil & Energy, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Fleet
We have over 80 vehicles in our fleet and this was very easy to deploy.
CONSNothing in particular stands out as something that we do not like.
Thomas
Utilities, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2018
Serves it’s purpose
It does what it’s supposed to do.
CONSSometimes, it fails to come out of restriction mode on its own.
Shevon
Building Materials, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
JH Cell Control
Very easy to install, support is great & site easy to set up new users
PROSThe fact that we can build monthly reports to provide visibility to Managers for those utilizing & not utilizing the units.
CONSThat the units are a little difficult to remove when replacing the vehicles
Mike
Facilities Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great compmay
I consider Cellcontrol a top vendor. We continue to ask them to bring value to our operation in non-traditional areas for them and they continue to meet or attempt to meet at every request. NO or NOT POSSIBLE is not in their vocabulary.
PROSOutstanding support. Flexible and willing to push their program to meet customer specific needs
CONSUnfortunately the Web portal and app are not entirely similar and have a different feel to them
Kelsie
Construction, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2018
It's okay
Overall, we have had a positive experience. Hopefully in the future these devices improve and we continue to use the software.
PROSI like that it keeps our drivers safe but not allowing texts, calls etc except hands free.
CONSThe reliability of the software. There are so many bugs and issues with it that sometimes it feels like a waste of money.
Ken
Wholesale, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Cellcontrol
We have taken great steps forward to eliminate distracted driving. That is a great feeling with our fleet driving so many miles on the road.
PROSI like that Cellcontrol encourages and enforces safety.
CONSFrom what we have seen it doesn't work great on iPhones. It works great with Android devices.
Tim
Construction, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2018
Needless
I have tried to cancel my contract several times but to no avail.
PROSNot much, it is very difficult to use and thus not very effective
CONSinability to switch from it being on to not being on, as well as it locking my phone after I have already shut down the operation.
Brian
Construction, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed August 2018
Cellcontrol, not the best
Cellcontrol customer service has been good.
PROSThe only good thing about the software is the fact that IF you want to control cell phone use of your employees and act as big brother, this software provides absolute control.
CONSThis software is 100% about control of the employees, NOT education. Also, this software requires both a trigger unit and App. It is not an easy roll out. Education is necessary. I'd rather have people opt in to this program and WANT to eliminate cell phone use temptation than require this program.