All Virtru Reviews
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Kyle
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed February 2020
Encrypted emails all from your inbox!
Overall Virtru is my go to email encryption solution. It really give peace of mind when you need to send sensitive information
PROSAlows you to send encrypted emails natively inside gmail inbox. This will also encrypt any attachments you add also!
CONSSince this is essentially a browser extension there are some weird bugs that happen, but most of these are dealt with a simple off and on of your browser.
Erica
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Pleased - so far so good
I have been using Virtru for 3 years and primarily send medical records to patients. Overall, it's been very positive but as I mentioned, we have had to develop clear instructions to make it more user friendly for our patients and partners.
PROSPros: - it's easy to set up and train new team members to use. - when toggled on/off it's very clear with the color change which setting you have it on - it is a simple process to revoke an email. I like that you don't need to visit the dashboard to do so - I reached out for customer support and received timely responses
CONSCons: - Sometimes there is an issue with attachments. I have heard from many recipients that they have difficulty accessing them and it's not obvious to me as the sender why this happens - the messages often go to a spam or junk folder - it's not always clear when an email has been accessed - there isn't an option to export or easily filter messages in the dashboard - once you have accessed a secure message it's easy after that, but it can be confusing for first time users. I have had to start sending instructions about how to retrieve the passcode, but it results in frustration from time to time. patients just want to read their message. they don't want to jump through hoops to do it. - if sending from an alias, you cannot tell which person read it
Maricel
Telecommunications, 10,000+ employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2019
Not that Functional
It’s function to secure privacy of my email was not relevant for me. Other recipients (does not have virtru) outside my company is having hard time accesing my email though my email is intended for all the recipients. There are still other software which is better than this.
CONSI don’t like that when virtru is enabled I still have to click another botton in order to send my email. It took longer to load the email before I can read which is not helping for me.
Christian
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2020
Protection Made Easy
We are in the mental health business and have the confines of HIPAA to pay attention to. Virtru is a product that allows staff to deliver sensitive reports to other medical providers in our area in a secure manner. I also value this added layer of protection for email within the agency - to protect information at all times.
PROSThe extension into Chrome and working seamlessly with Gmail is wonderful. The ability to set controls and even making sent mail disappear after 10 days is outstanding. I value that everyone receiving can easily open our encrypted email and not have to deal with another user ID and password. This product is very sophisticated.
CONSOnce in a while the extension disappears from Chrome. I have had a number of employees suddenly no longer have Virtru installed and wondering how to get it back. While not that hard to "reinstall", it is bothersome that this occurs.
Reason for choosing Virtru
The ease of use to apply encryption and the controls that give even more control over the email (e.g. blocking any forwarding). I also wanted something easy for receiving clients that would not require an "account".
Heather
Machinery, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2021
Convenient and easy
I love virtru because it is so easy and accessible and secure.
PROSI love that this is integrated directly into my outlook so when I create a new email all I have to do is click the virtru button and it sends my email encrypted. I can also search for previous emails specifically sent with virtru within outlook.
CONSThere have been a few instances when I have used virtru to send emails outside of the organization and the recipients were for whatever reason unable to open the message or attachment. I'm not sure if it was due to user error or not though.
Matthew
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
User friendly encryption
It has been a pretty solid product. There are some hiccups here and there, as is the case with anything, but I am happy with the experience.
PROSIt is very easy to use. All you need to do is click a button and you are good to go. It seems pretty secure and, by and large, it is a reliable program.
CONSOccasionally, Virtu will lag or not work at all. I was ready to write this off as me having issues with my own bandwidth, but my colleagues working from home would tell me they were having similar issues at the same time. Another is issue is people to whom I send encrypted emails who do not have a Virtu account sometimes have difficulty opening emails. I don't know if this is because of user error on their end, software error, or if the instructions for non-account holders are difficult to follow.
Jennifer
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Great service, easy to use
Positive experience, only frustration is when sending to someone, they can't open the message on their phone the first time which I wish we would have known up front.
PROSThe best feature is the ease of use. I have used other privacy software in the past that left me feeling frustrated and confused. Virtru is user friendly but still provides the security we need in a healthcare setting.
CONSYou can't open a private message on your phone :(
Reason for choosing Virtru
Price, ease of use
Reasons for switching to Virtru
Price, features, and ease of use
Lonnie
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Use of Virtu in Mental Health
Overall the experience has been good using Virtru in our office.
PROSOur Agency utilities Virtru to encrypt our emails that contain protected health information. For the most part this is effective tool, it is easy to use for the user. I like the feature that if you accidentally send it to the wrong email that you can retract the email without worry about HIPAA violation.
CONSSome of the providers that we send our enrypted emails to have trouble opening them epscially if they are using IPAD for email so I wish this could be resolved.
Lance
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
EASY solution for HIPAA-compliant emails
Product is GREAT for ease of use. Customer support is some of the most prompt, knowledgeable, courteous, and helpful I've ever encountered. That makes up for the rare times when VIRTRU gets cranky, LOL!
PROSWe use VIRTRU with OUTLOOK Desktop; with one click of a button (or none, using the default setting) ALL emails are encrypted AUTOMATICALLY and received, decrypted AUTOMATICALLY. No extra steps - very time-saving!!
CONSVIRTRU will, at times, save the email you though you sent to the DRAFTS folder without alerting you that it has done so. We chose to accept that anomaly and simply work around it; we moved out DRAFTS folder so that is visually right above our INBOX. That way, you never miss that that anomaly happened.
Tess
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2020
Functional Encryption to Keep Your Data Safe!
Virtru allows us to include multiple elements of PHI in our communication without concerns that HIPAA will be breached. Our IT department thoroughly vetted the product and we're confident that Virtru provides compliance we can depend on.
PROSEasy to use product. I've encountered few issues with recipient access to encrypted e-mails. At-a-glance confirmation that Virtru is enabled or has been utilized on an e-mail thread.
CONSDid experience a .dll conflict with an older version of Windows but no issues since then.
Lakesha
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2020
Virtu Power User Review
My overall experience with Virtu has been good. The huge benefit that I get from this feature is the ease of encrypting my e-mails.
PROSThe Virtu icon feature that’s contained within the composed e-mail is most impactful. With a click of a button, I’m able to encrypt my e-mails. I enjoy the reminder to secure or not secure before sending my e-mails.
CONSThe feature that I least like about the software is when I’m replying to a sender’s e-mail, as soon as I hit reply the message from the sender disappears. It’s annoying because I like to see the message from the sender below my reply message so that I can respond to all their questions without having unlock the message from the sender, wait to receive an e-mail for verify myself, then receive a pop-up of the sender’s e-mail again. So I’m opening the same e-mail twice.
Heather
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Virtru gives us peace of mind when sharing patients private information!
My overall experience with Virtru has been a good one. I would recommend to any medical facility to use Virtru to protect their patients private information.
PROSVirtru is very user friendly. I have not had any problems at all with this software. I love that it allows for us to send our patients private information safely and securely.
CONSEvery once in a while we will have a recipient state that they cannot open up the attachment that we have sent through Virtru but that is not very often.
Denise
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Virtru Review
Overall, within the last two and half years that I’ve been using this extension on google for my job, I haven’t had any trouble with it.
PROSI like that it is easy to use and install. It’s a safer way for us to send patient information by sending referrals through emails instead of faxes.
CONSThe thing I like least about this software is that it is harder to open up emails on other devices other than a computer.
Betsy
Individual & Family Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Only encryption tool i use.
I love that you can have Virtru added to your outlook and it takes only 1- click to encrypt your emails. Local govt. agencies use it as well which makes it more convenient. super easy to add to your gmail as well.
CONSsome times it detects random numbers in the emails and asks you to encrypt unnecessarily, but you can also disregard this message and send your email without encryption if not needed.
Todd
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Great Product
They have been great to work with.
PROSSimple and easy integration... No need to change MX records or alter hosting options.
CONSPLEASE bring back support for Firefox... Not everyone enjoys Chrome.
Reason for choosing Virtru
Simpler install path, quicker deployment and less overhead on IT staff.
Amy
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to Use
We are healthcare and Virtru makes our emails HIPAA compliant.
PROSIt is very simple to use and can be used with any platform.
CONSSometimes it takes a little while for messages to decrypt. If the recipient is not a user they sometimes have difficulty in opening emails.
Hannah
Mental Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Convenient
I appreciate that Virtru can be integrated into my Outlook and can autodecrypt without requiting a password on a separate window each time. Saves lots of time and frustration!
CONSI wish I could view previous emails in the thread more easily. When an email I am responding to is long or has several parts, I often have to paste it into my response so I can remember what I'm responding to.
Heather
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
We love it
We will continue to use them! They work seamlessly with Gmail.
PROSThe ease of use - being able to click the toggle to turn encryption on and off is wonderful!
CONSFeedback from recipients of encrypted emails is that it doesn't work well with Outlook.
patty
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2020
Product Review
Overall, very good experience as a user for inner-office use
PROSSending to others already using Virtru is easy and not an issue.
CONSSome confusion on receiver end if have never used Virtru previously and receive my gmail in Virtru format.
Alexis
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Wonderful Feature
I love that I can send secure information with ease and not needed to worry about compromising personal information
CONSSometimes my messages sent end up in the receivers spam which adds to time wasted
Colleen
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Easy to use
Overall, we are happy with this software.
PROSVirtru was easy to download and start using. You can easily encrypt your messages with the click of a button.
CONSThe software does often "glitch" and does not send messages. However, you can usually just click "send" again, and it will usually work the second time you click send.
Taraiya
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Email File securely with Virtru
Easy to use, the ability to send communication within file exchange is nice.
CONSThe software is fine, I'm not sure if it is the software itself or network issue but sometimes depending on the file size, the decryption process make take a little longer than others.
Jezalyn
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great!
It is easy to use and keeps sensitive information secure.
CONSThere are no cons to this software that I have experience.
Taylor
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Virtru & Protection
I have never experienced or have run into any issues using Virtru.
PROSThis software is super user friendly providing clients with an awesome experience and easy accessibility to secure, important information.
CONSI have yet to find something I do not like about this!
Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed May 2019
Excellent Software, Questionable Terms of Service
The software performed its job well using our Google Apps account and allowed us to sign sensitive HR emails and documents. We recently discovered, however, that there is a free version they offer that meets all our basic emailing needs.
CONSYou need to cancel with 30 days notice or they force you into another year of service. So if you're paying be careful with giving proper notice. We never received the "reminder" email and only received the actual invoice once the term expired. Kinda convenient, right? Because of this experience, I can only recommend their free solution.