I like how it is easy to use for communicating with our client

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

My overall experience has been extremely positive.

This is by far the best phone cloud based system on the market, that includes all of the features to supply the communication needs of small to large businesses

The pricing is a bit on the high end of the market would be my only complaint.

I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Multiple features at multiple levels of service and offers HIPAA compliance.

High Priced and poor customer service downgrades any positive reviews of this company.

Messaging , call logs, call recording , image sharing all play important rolls when it comes to scheduling. Our company has been running smoothly with the help of these features. Our clients and staffs get to communicate with us effectively and I love that about it.

I love almost everything except for the fact that sometimes messaging just stops abruptly without warning. Maybe when a subscription is not renewed, or because of other technical issues that I do not know about. RingCentral should at least try and warn the company two days before stopping services IF the problem is about monthly subscription. And the repair should be fast, sometimes it takes almost a week to resolve this issue, which is bad for the company since we need to stay in constant communication with our clients and temps.

Definitely worth using!

We use this phone software at my job instead of giving us all individual phones for the company. Its easy to find, easy to use and very convenient to have! We call online all the time and it lets us be bale to text and call the clients we need to get a hold of easily. It's hard to miss a phone call too when it's on your computer and it will ring through your headset.

The only con I can think of is that it will take a long time to give you a notification when someone does text you back. If you are paying attention to your ringcentral you can see the red dot notifying you that someone has texted you back but the actual sound and banner notification is about on a 15 second lag behind it.

I was old costumer more then 4 years. in 5th year my card was expired and i try to make payment couple time. Then i called them they told me to wait 48 hours. So i didnt get any notice and i thought it go true. Then 2 months I get a email that they putting me on Collection and I have to pay termination fee around 500$ and they cancel all my number for my business. So I called them and wait 2 hours to fix that issue in the end thats just make me mad because of same questions again and again. Till i just want to pay them and finish with that company.

Nothing Lot of spam calls bad connection and so on

Positive overall! Great way to communicate with others you work with who you're not physically with during the day.

Really great platform for internal company use. I used ring central at the doggy day care facility where I used to work. It was great to be able to communicate with my coworkers in a very fast pace environment where there's a lot going on. Able to search keywords to search for certain things in conversations.

I don't really have anything bad to say about this platform. It's not the prettiest, but it's simple and that's a great thing.

We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number

This is an industry standard and has all the basic bells/whistles for communication control

the GUI could use some work. It is easy to use with mtiple folks, could be better

We have a very busy medical practice and we use Ring for our phone system as well as for online chat amongst the team. Great way to stay in touch!

Nothing, it works great for us and we love it!

I like how easy it is to use and navigate .

Sometimes there is a small delay if you are working remotely .

Overall I guess the system is good. easy to use and even though some days we don't hear phone ring we can always check the app

It is an easy system to use, I like the fact that we can check on calls from emails and we get alerts. I also like the ability to see faxes. Overall I like the system just wish it would work consistently

Some weeks everything is great and the phone system is awesome. But then some days we don't get the actual phone call for some reason, it shoes up in the email alerts, but customer thinks we are not answering calls. It is great when it works out

Overall very satisfied with this program as it is a really complete solution; I worked 16 years in call centers and used it for only 6 months during my last experience and I can definitely tell that I am really impressed compared to all the other call centers tools I used before in all my carreer;

Whatever your position, you can all work with it in a very efficient way, easily without any need to provide a training for it. Impressive really as it is so complete with anything you can need in a call center eather as the client or an outsourcer;

Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get reports out.

Ringcentral has been dependable with quality lines. We have calls coming and going all over the world and the calls sound very clear no matter what the weather at anyone's location.

I really like everything except I think it is pricey. I like professional and quality products so I am willing to pay extra for the best. I use the fax feature a lot so I need the best product. I did have a few dropped calls but nothing to stop my productivity.

Replaced our old phone system with RingCentral and it has worked flawlessly since. Being able to receive text messages and faxes to the same number is great. We have it on all the computers and devices so its hard to ever miss a call.

Tons of features, not only replaces the phone system but helped the business to operate on a higher level

Every once in a while the program will have a slight lag, cant say this is a con though because it may be related to computer/device.

Awesome for small to large businesses - this contact portal has literally grown with our company and is a living-breathing document that is accessible to all of our staff! Seriously awesome!

I have very little cons to say - granted I love everything Ring Central, but the biggest con is just the "ticket" system and having to rely on a reply from Customer Service when you have an issue.

Ability to text with customers from an office-specific number

The ability to have a central office number for all communication and texting is great! It is so helpful to have the app not tied to a single phone, so depending on who is working, they can log in and monitor the office remotely.

I would love to be able to mark a text message as unread through the app on the computer. You can do it through the app on a phone, but not if you are using the site or the desktop app. It also be great if you could make notations on messages.

Trust me I've looked into other companies and no other will deliver like RingCentral.There's never any service interruption and the price is great for our small business and it gives us the flexibility to look as big or small as we want.

Customer Service is great but sometimes communication with reps can be frustrating but overall they are great.

Texting, having the app from computer to cell phone, create groups. There is more to do then you may think you need, until you start implementing them and realize how much more productive it is.

Customer service is rough to say the least, it takes like 15 minutes just to validate the account and by then your already frustrated before you even address why you called. It is also glitchy on the ring at random times, no idea why and no resolution given so far.

The multi-level IVR enhances and connection music elevates the image of my law firm.

The support staff provided individualized attention to assist with onboarding of the software's many features and resolving concerns.

I had to find out about the contact centre services myself. My own account manager who was my first point of contact provided little assistance to me after I signed the contract. However, once I connected with the contact centre, I really felt like the team "has my back"

poor level of knowledge with agents on the phone, difficult to understand phone agents.

sounded attractive, price was reasonable, had good reviews mostly

not the easiest system to use, customer service was dismal

It's good but sometimes it also helps if the people running it and their customer support would make up for their services provided.

It has text features that you can use to do follow ups. You can also easily tract calls and create a queue.

Their customer service is really bad and sometimes there are glitches and bugs that becomes an issue. They tell you that they'd get back with you once they find a solution but you'll be waiting for nothing.

I could go back if you cut the prices but I know you will not do.

Everything is proven, not really very easy to use, tons of capabilities. I'll create somehow an easier to do tutorial, I don't know how easy is to do that

Expensive for what it is, since there are different alternatives on the market, way cheaper. There are tons of other products out there for way better prices, you are charging for the safe proof concept.

Easy navigation with excellent integration across all devices like mobile, desk and laptop

Join now feature allowing jumping on calls through single touch

Dial in restriction - only 5 or less people can dial in with the base verison

Overall, the system works as intended. I wish we can consolidate the apps to use as one, though.

This is highly custmizable and they have a number of resources you can use to get your contact center going. It also integrates with Salesforce with a live agent option.

It is not as simple to use for the end user. They seem to have a lot of errors when using the contact center solution. You also need to be logged into two apps. They require you to be logged into the RC Phone app AND the InContact browser app.