Capsule vs OnPlan

RATING:

4.5

(160)

Capsule has 160 reviews and a rating of 4.52 / 5 stars vs OnPlan which has 17 reviews and a rating of 4.71 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (160)
4.7 (17)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 27, 2024
September 15, 2023
Pros/Cons
  • Pros

  • The ability to plan & track activity for contacts is what attracted me to Capsule CRM. The feature to add Tracks to Leads is a winner.
  • Support staff are very quick to respond. The close links with Mailchimp and Zapier are great and really easy to merge different systems.
  • Cons

  • We no longer use the sales side - that didn't really work for our company - now just use the contacts, tasks, recording of data.
  • The free version was so restricted, it made it virtually useless.
Read all user reviews
  • Pros

  • The platform allowed us to quickly provide our investors with accurate monthly reporting and beautiful dashboards that helped us build a solid financial infrastructure in one place.
  • The built in reporting functionality is great, but they have also made it easy to export to Excel where further manipulation and reporting can be completed.
  • Cons

  • They charged [SENSITIVE CONTENT HIDDEN] for a budgeting tool that I couldn't use even after 6 months. If you have Sage Intacct: OnPlan is not a partner.
  • It was difficult to get set up and integrate with QB Enterprise.
Read all user reviews
Pricing Range
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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos