I am with hello tax for over 2 years now, if you are looking for a company to complex look after you tax liabilities across EU, they are definitely recommended. I you use additionally amazon platform, they have 100% integrated platform for automated data downloads, really useful. 5/5

sometimes breaks down for few hours, but not more often then once per month

Over 20 of our customers are registered with Hellotax. In the beginning, we had very big problems, which were caused by miscommunication. We would have liked to get more information from Hellotax. But we should have asked more from us as well. After we openly and honestly communicated our dissatisfaction to Hellotax, they took it very seriously and made a lot of effort to help us. We also got another account manager who tries very hard and gets back to us in a timely manner. A few months ago we would not have recommended Hellotax to anyone, however we can do so again with a clear conscience. Of course there are always things that can be improved, but Hellotax is also open to all suggestions and takes criticism and improvements very much to heart.

The software is very easy to use! Most of it you can teach yourself or learn in a short meeting with Hellotax.

Some things could be less error-prone. Sometimes you get error messages. However, these are usually fixed quickly or you quickly get feedback on how to solve the problem.

The customer service team is very kind and responds very quickly to all demands. Thanks to Hellotax, I had no problems with tax on the European marketplace.

We were in a very difficult situation due to the missing declaration of the previous company. HelloTax's professional team solved all our problems and prevented the penalties. I am grateful to them.

The system we need to reach to read the letters from the tax office sometimes does not open on my personal computer.

As described above, this is a terrible company that really needs to be put out of its misery for all the chaos and suffering they inflict on their users. As long as these users do not check up on them and understand that big mistakes are made they'll feel fine and happy. But sooner or later the situation will explode. They are one of the cheapest in this line of business, but you get what you pay for. Bad advice, horrible service and no idea of what they are doing. I urge anyone considering going to these people to really stay away from them.

The price was one of the lowest when I was comparing them to the other options and they offered fiscal representation. I needed that as a non-EU business, so my options were limited.

- Letters from tax offices delivered after 6 months if at all. This leads to problems and fines escalating. - Mistakes are made with settings. This company for example did not take into account that in order to charge VAT to the destination country, you first need to either breach the distance selling threshold to that country or you need to inform the local tax office that you will lift the thresholds. They never bothered to do that for any of their customers and just went ahead charging destination country VAT everywhere. This means A LOT of the tax returns they file have been incorrect since they started. They also quite bluntly refuse to correct them. As the customer it is YOUR problem and they really do not care about you. - For most of the mistakes they make, they will try to charge you a fee of £200-250 or €200-250 (the amount and currency kind of change a lot). Fines that are sent by a tax office are on you, even if it was their mistake. - When you make it clear to them that you are not going to pay anything anymore until they fix the problems they created, they will abandon you and ignore you. - They do not generate invoices for transactions, which meant I had to use another company for those. In the mean time I guess Amazon is doing that. - Many mistakes with zero-rated zones like the Canary Islands, where they happily charged Spanish VAT.

They always communicate, and try to find a solution.

There is always room for improvement, but I haven't found anything negative yet

Excellent experience.

- easy to use - automates VAT calculations - lets me know when I need a new VAT number

- nothing, customer support was very helpful with every issue.

Support was always reliable and they did the best they can to handly my issuesand the team is very friendly . I recommend

They reply my questions as soon as possible and solve my problems.

The dashboard can be developed. Letters from taz office can be done more quick.

[sensitive content hidden] are great and the process has been seamless

The team at Hellotax are great to work with and very helpful. Making our business more streamline

No negatives, the team are always on hand to help

Fully automated operation, excellent support whenever you need.

I hope they will add IOSS services also.

They were always very proactive and responsive during our SK VAT ID application process. [sensitive content hidden] was always answering fastly and positively to any of our concerns.

Maybe the interface of the application can be more user friendly.

Hellotax is not only about the perfect software, the personal help you get is from another level. They have created the total package, so you can keep focussing on your sales.

The software makes a really difficult VAT task, easy to mange. Especially when selling pan European.

Nothing, they managed everything so only pros if you ask me!

We have been using Hellotax's service for about 2 years now to process our Amazon Pan EU VAT returns for the countries IT, ES and FR. Both the registration / registration with the tax authorities worked without any problems. The monthly reports and the entire workflow are just as smooth. Conclusion: we can absolutely recommend Hellotax with a clear conscience.

There are no negative features. We're just happy

You can count on them and their attitude is very professional

Fast service, very responsible and professional service.

I have no complaints about the service.

System is okay. Human function is poor.

Not much. Similar to other product. No experience with other products but should be similar level.

No response by tax advisor of Hellotax. Stop VAT registration more than a month suddenly. Tax advisor does not separate iOSS vs OSS. In general some good people work but also poor quality people work.

Super Service. We have been using Hellotax for several years. If a problem arises or if we have any questions, we will respond immediately and work together to find a solution.

It´s easy to use and we get very fast back info if we have questions

very easy to use, intuitive operation ,

As a US company, we are not very well versed in how VAT is calcualted. hellotax handheld us throughout the process of applying for VAT and filed our VAT returns regularly. Any changes in tax regulations are notified to us immediately through the portal.

The portal is extremely easy to use. Once you connect it to your Amazon Seller account, all data is automatically fed through. For selling channel that are not connected, you can upload a spreadsheet.

Nothing really. It takes little time to learn the software and everything is quite self-explanatory.

I find Hello Tax very easy to work with , very professional and reactive to any queries, a much valued business partner!

The knowledge that my VAT returns are filled correctly.

The fact that they yell me how much tax I have to pay, no other complaints!

faicility of using the site, which is very intuitive and the excellent and timely customer service

one point of improvement may be with regard to exporting and importing files, which sometimes requires direct intervention from customer service

Achtung auchtung

Weil Hellotax steuern nicht richtig erfasst , und bei uns riesige differenzen auftraten

Achtung Achtung aufpassen Hallotax hat ohne unsere erlaubnis Falsche Steuerdaten an das Finanzamt übermittelt und uns damit in riesen Probleme gebracht und über 90.000€ Vorzahlungen. Hellotax eußerst sich uns gegenüber auch nicht zu ihrem Fehler, hat uns inzwischen auch gekündigt was ganz gut ist da wir nun zu Taxdoo gewechselt sind... Wir gehen jetzt rechtlich gegen hallotax vor .. ich kann jedem nur davon Abraten... Dafür stehe ich mit meinem Namen Stefan Flüs

Ich habe erst nach einer Software gesucht, die mir die Umsatzsteuermeldungen für Polen und Tschechien machen und bin so zu Frieden, dass ich jetzt auch den ganzen europäischen Markt wechsel. Der Kontakt funktioniert und bei Problemen wegen Finanzämtern etc. Haben wir immer eine Lösung gefunden. Im großen und ganzen hat es langfristig für mich erheblich Kosten gespart und dazu noch Zeit weil ich mich nicht mehr selbst um alles kümmern muss was Steuern betrifft.

Hellotax ist eine sehr günstige und einfache Software, um seine Steuern und Umsatzsteuervoranmeldungen für dass Ausland zu machen. Die Anbindung an die Onlineshops geht schnell und einfach. Der Support ist freundlich u und Hilfsbereit und man bekommt alles zur Verfügung gestellt was man benötigt.

Das schöne ist, dass das ganze voll automatisiert abläuft und ich mich um gar nichts mehr kümmern muss, wenn es einmal läuft. So kann ich mich mehr um mein Geschäft kümmern und kann sehr einfach noch in weitere Länder verkaufen ohne Mehraufwand.

Since 2017, I have been using the services of hellotax (former FBA-hero), and this experience has so far been strictly positive.

Convenient software (web client). You need to set everything up once, and then everything happens automatically. Each reporting period, you receive a notification about how much and where to pay. They know how to turn the paid import VAT into a tax deduction. All you need to do is fill out an excel file according to their template and upload it to the web client. Lightning fast support, with answers detailed and really to the point. For this kind of software, this is extremely important, IMHO.

Not much to say, but maybe my case is too simple. I set everything up once and haven't touched anything since - I check in once a month to see how much to pay in taxes.

In beginning, I was very worried about service and possible issues, but they have great customer service, the team is very supportive, and quickly reply to the question. Very happy with the service so far.

It is really easy to use, the system automatically counts how much VAT I need to pay to DE, FR, or another country. I was not expecting that it will be so easy.

Well, price, from my point of view prices could be twice lower. and could be more possibilities to import 3rd parties systems

2016 we started with Amazon's own tax system. That was a total disaster. After that we switched to another provider, where things went just as badly. Nothing worked, communication was extremely poor. After two years full of problems, we switched to HelloTax. Due to the previous problems, the change was not easy and there were many problems, but this was due to the preparatory work of the other providers. After the change was made after almost half a year, everything slowly began to find a rhythm and became a self-running system

Easy to use, intuitiv, very detailed, many options

At the beginning we had some problems with our account. The mail communication were blocked. Our mails never got where they were supposed to go. It took a long time to fix the problem

If it wasn't for the customer service team mainly Judeanne then the process would have been frustrating.

The customer service was 100%, I cannot fault Judeanne. Her customer service skills were 5*. I was kept informed of all steps!

The process took slightly longer than I expected.

Good people with a lot of know ledge. For me after quite a bit of research Hello Tax offer the best Amazon independent solution for managing your VAT for European FBA

This Software is easy to use on a regular basis, its functional and it works well.

The set up is quite an effort, but this is more or less inevitable with the task in hand