Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.

Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.

Some time keeping features. It only logs travel when travelling to the job, not returning.

The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest Violin

Commusoft is at the core of our business - the diary is at the heart of every job, every day.

Much-improved features and design compared to v3

Difficult to say, as still getting used to it - finding it hard to navigate exactly where I want to go and see exactly the information I want to see, but this may be largely down to needing more time on it.

we have had commusoft for a number of years and find it a easy and flowing system

This is a easy system to use i have used different software over the years and this has to be the most easiest

the only downside is that you have to buy extra data when you have run out

10/10

I like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.

Some options are rigid and it would be good if I could turn certain things on and off for individual customers.

Very positive, they've always responded to our questions and issues in a timely manner. We'll be using the software for the foreseeable future.

The fact that everything is included in one place is a massive pro, from the initial customer enquiry, to the quote, then the job, then the invoice! It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze.

There aren't many cons, one thing that would be nice is for additional works to contain a parts list.

The diary and maps, work address feature are my favourite features. I love that this JMS is streamlined for planned and reactive maintenance companies like ourselves, particularly working in conjunction with estate agents.

My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only flaw.

Easy to use, simplifies processes, allows us to communicate well with the customer easily and keep them in the loop and for the engineer to keep us informed of the jobs quickly and efficiently.

Nothing - I have no issues - product is easy to use

Always prompt when needing assistance and overall a very useful and efficient programme.

Easy to navigate, no fuss and can be used across different users/job positions.

we have no complaints

Ease of use by all users, able to plan works and invoices easily.

Minor issues but probably down to personal preferences rather than any specific issue

The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft

Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

We've been using Commusoft for a number of years now and have also found the team to be very helpful and knowledgeable. The system is great, it helps reduce admin time and keeps the job statuses up to date.

It's portable so you can see what's going on from anywhere with internet. You can capture a lot of information about jobs. Ease of use when booking jobs

We sometimes find the job locations on the map are way out and as we work a lot in the countryside the mobiles don't always sync straight away.

Reduced admin time with diary management and invoicing

We've been using Commusoft since December 2019 and with 6 engineers out on different jobs it has streamlined office time spent in diary management and invoicing not to mention the history building on each property of all the jobs carried out and appliances in situ. No more handwritten and lost certificates everything is all stored in one place. It integrates really well with Xero accounting system. The training and set up support made the transition at our busiest time of year really easy. It's well work every penny we pay for it.

Some parts require too many click steps to carry a task - i.e. sending an invoice

Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes. If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business.

I haven't worked with it long enough to come across anything I don't like about the software yet.

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that. We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

In my opinion, this specific product is good user friendly. you do have to take time and invest in trying to understand the methods and process is that already exists within the software and have a clear understanding with regards to how you would like the software to operate with those two things in mind you can approach their customer support team that can talk you through implementations.

What I liked was the ability to be able to repurpose already set up systems that can be utilised in my specific way for my business.

As with all software, there are some limitations that exist within the software I have also used to competitors software over the years and I have found commusoft to be the best value for money and the better product

Back in 2014 I had a real issue convincing my business partner to leave his old fashioned paper diary behind and now 5 years later I cant believe there are still people not using Commusoft (although speaking to other Engineers on training courses I would estimate 1 in 4 use Commusoft now).

So meany features that makes life so easy - really love the online booking feature and online payment system makes life so much easier

So much to learn - unless you want to pay for training be prepared it can take months if not years to fully appreciated and utilise all of the features in Commusoft

Commusoft takes the stress and hard labour out of many office tasks, everything is in one place, making the day to day running of the office as smooth and pleasant as possible. I would highly recommend Commusoft.

simple and easy to use, have never experienced any issues and someone has always been the other end of the phone and or an email to assist with anything i have been unsure of.

I have no complaints, I look forward to discovering new features.

My experience of using Commusoft has been a very positive one.

Commusoft is very easy to use and it meets our current business needs. We have been using this system for a number of years now and would highly recommend it to others. Commusoft offer great support and always get back to me within a day and then follow up to make sure that everything has been resolved. Commusoft continues to be developed and improved upon which is also a positive.

I have no issues at all. The software does everything that I need it to do.

The ability to manage your business in one package whether a large company or small. The software has been designed for trade professionals, it is very extensive and constantly being updated, Commusoft team are willing to listen to their customers for input and potential idea's. Being such a complete package means there is a lot to learn, and although the training may seem costly on the surface of it, once you have had the training you can understand why you need it, there is so much you can do to tailor the software around your company. One of the rep was amazing at going through all the features, and although there are some complicated sections, she was patient and thorough which meant we got the most from the training. The backup is excellent, they respond via email or phone promptly and always make sure that the question/query is dealt with.

The cost of the packages and the training means you have to make sure this is the right software for your company, however when looking at the training, once you have been through the training you understand why the cost is what it is. As usual, you pay for what you get. This is a tailored piece of software.

We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

Although we had a few teething problems after changeover from v3 to v4 support were very quick and helpful with advice and instructions. I would recommend commusoft, especially to small businesses which are just starting out as it is not too overwhelming.

Once you get to grips with it, it is very simple to use The software has always been reliable The changeover from V3 to V4 run very smoothly Customer support are very quick and efficient

Invoices cannot be edited once sent Addresses cannot be edited

overall we are very happy with commusoft

quick diary communication between engineers

unable to un-accept quotes if customer changes their mind after accepted

The team are very quick at getting back to you if you have a question, and if you need anything tweaking on the software to suit your needs they are happy to look in to and adapt it if it's possible. Really excellent customer service.

Lots of good features to manage the business as a whole in one place - including linking the accounting software for workflow.

Some ways of doing things can be convoluted, and in version 4 they no longer manage staff holidays which previous versions did.