Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request.

There are many online schedulers available, but for a company that offers a variety of services at different times, this is a solid option at a good price.

However, I found it too costly for what it offers/doesn't offer.

Easy to Use, good value, and constantly being improved.

We have used this system for about 10 months. I've been endlessly frustrated.

I used this system for 3 + year. The system is easy to use and convenient.

The fact that is give a confirmation number and email to the person that made an appointment is outstanding.

An excellent scheduling tool for the Higher Ed space.

TimeTrade is functional and easy to set up and get using.

I often need to schedule groups of people for multiple meetings in different time zones. The system lets me do this easily and gives me the ability to quickly save them off to my google calendar.

My favorite thing about TimeTrade is that it allows my customers to book time with me and integrates directly with my calendar.

Good product, good price, outstanding customer services.

I don't even know how to get me money back because there's no way to contact them.

I liked the price and simplicity of the program.

In fact, he used my Time Trade link to check my availability schedule our call. I am impressed with the customer service.

There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help.

This a really nice tool for my customers to be able to schedule meetings easily. It also is great because once someone books, there is the capability to alert the stakeholders that the meeting is set.

Good for scheduling meetings that automatically sync to your outlook calendar.

Nice to be able to integrate it into websites and social media. Overall, definitely recommend.

Fantastic way to schedule appointments and has saved me hours of going back and forth trying to find a time that matches up.

Ive used Timetrade for over a year now and its saved me time and money by making it easy to schedule appointments with prospects and clients.

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

I have used Timetrade for over a year now. I have it integrated with my Wix website and love the ease of use and dependability of it.

My customers like it and find it easy to use, and I get the info I need to organize my schedules.

A little quirky to set up your Calendar access and restrict availability for times you do not want people to set up meetings. Disappointing it doesn't synchronize with Outlook for Mac calendar.

TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants.

Customer service was my biggest issue though. I found them to be unhelpful and almost rude.

Forecast (and its partner Harvest) make for a powerful program that can assist in planning any work that requires team effort. The process is easy, the interface readily understandable.

Forecast is an easy to use application for project allocation.

Both Forecast and Harvest are good - but the integration is horrible.

Overall, it's a very helpful tool that keeps our business running. I think it's a great tool and would recommend to others.

Great UX, low learning curve. Visual representation of team members schedules, their projects, and tasks.

Moreover the integration to our Harvest itself (a time tracker) makes this much more powerful than a classic project management tool.

An early beta product that doesn’t work, with a premium product price and arrogant culture.

I love that you can zoom in and out between how granular data is. It is really easy to tell what is going with just one glance at the screen.

It works on mobile but not very well and basically shows you the desktop version.

Unfortunately, we are not usually able to use it for much beyond its visual representations of individual team schedules week-to-week because of the lack of reporting tools.

I liked that this was integrated with Harvest when we were using Harvest. It made it super easy to use.

I use this daily for scheduling projects and forecasting who will be available to work on what in the company. This is a great price of software...the subtle micro-interactions are a nice touch.

As a fan of Harvest, I find that working with Harvest forecast is just as easy to use. This is a great tool for anyone who doesn't have a forecaster built into their project management software.

Easy to use, simple interface. Clear colour coding allows for easy project scheduling.

Forecast was probably the best innovation from Harvest in recent years.

That also means we can prevent time collisions for project planning purposes and figure out where we went wrong if timelines are missed.

Being able to sort and filter by different criteria makes it super simple to like at Product teams, functional teams, offices, etc. the visibility we've gained with a Forecast has been a game changer.

Perfect for traffic management, not so great for creativity.

We use Forecast with Harvest to suck in projects and schedule the work our creatives will be working on. It serves as a pipeline so we know who's busy and who's got capacity.

The ability to quickly edit timelines and assignments is fast and easy.

It is reasonably priced and one of the best methods to properly forecast project-based work.

The product has many fundamental flaws. For example, if you charge a deposit for a project via Forecast, it doesn’t actually credit the deposit against completed work.

I really like how it connects together, when I am working on a task, I can just choose that specific tasks, without me writing it. Also I like that it is an app.

It's been awesome, and the added cost is nominal compared to the value it delivers.

The management of the applications is easy and intuitive, set up is quick and team management is as easy as clicking or dragging.

US Dollar

Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. 

Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.


LongDescription

Real-time Scheduling

Access Controls/Permissions

Activity Tracking

SMS Messaging

Client Database

Group Scheduling

Confirmation/Reminders

Team Calendars

Recurring Appointments

Class Scheduling

Calendar Management

Room Booking

Multi-Location

Self Service Portal

Availability Indicator

Booking Management

Mobile Access

Real Time Data

Resource Scheduling

Event Scheduling

Real-Time Notifications

Real-Time Updates

Email Management

Website Integration

Alerts/Notifications

Online Booking

Reporting & Statistics

Reminders

Automated Scheduling

Availability Management

Calendar Sync

Customizable Branding

Facility Scheduling

Employee Scheduling

Appointment Management

Third-Party Integrations

Appointment Scheduling

Workflow Management

Visit the Engageware website for features and pricing information. Engageware Scheduler offers deployments that scale to meet your needs - Enterprise, Salesforce, and Small & Medium Business.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Engageware

Live Online

Webinars

Documentation

Forecast is a fully integrated scheduling platform that gives you the ability to organize your team's schedule into visual plans that let you map out your upcoming projects and make smarter resourcing decisions.

With Forecast, you'll be able to:

 - View your team’s schedule in color-coded visual plans that make it easy to see how long a project is scheduled to take, who's working on what, and who's overbooked.

 - Assign people to projects and view your plans by project or people. Red bars indicate when an employee is overbooked, so you can move projects and deadlines around before they become burnt out. It's also easy to see when someone has the availability to take on a new project and exactly how much time they can devote to it. Share your plans with the entire team so everyone knows what they should be working on, and when.

- Integrate Forecast with its sister app Harvest to gain insight into project progress and improve your estimating and scheduling. 

Engageware vs Forecast

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