All Gradelink Reviews
1-25 of 604 Reviews
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Aaron
Education Management, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
4
Reviewed April 2021
Comprehensive, but complicated
Linda
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Gradelink is a fantastic SIMS, very cost-effective, superior support services, and user-friendly.
SIMS, gradebooks, lesson plans, enrollment/billing....it does it all!
PROSThe design of the product makes it easy to learn and use. The Gradelink team is super responsive both when you reach out, and they take customer suggestions for added funtionality seriously. Gradelink upgrades its product regularly with useful features. What you get for their price point cannot be beat by other SIMS products. I had a school full of reluctant users when we adopted Gradelink, and now I have a school full of rabid fans!
CONSI cannot think of a single thing. Even their online help is good, and I am NOT a fan of most online help areas!
Vendor Response
Wow, Linda, thank you for telling us how much everybody at Sacred Hearts School is enjoying Gradelink!
Replied May 2018
Vickie
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Gradelink for schools
Experience has been good. Customer service is excellent - respond usually in the same day, even when I am on the East Coast and they are at West.
PROSIt is very user friendly and covers everything we need. I like that you can easily correct issues in the finance area. Email and text messages are easy to set up and send out. I still have things to learn about some of the finer points - reports etc.
CONSSome reports under financials can get quit lenthly. Wish it was on fewer pages etc. especially when running statement by category.
Reason for choosing Gradelink
more options on Gradelink
Reasons for switching to Gradelink
other program not user friendly and didn't do what we needed it to do.
Vendor Response
Thank you for sharing how well Gradelink is working for your school, Vickie!
Replied February 2021
Renee
Education Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
Working with the customer support staff made the whole learning experience enjoyable.
I am able to keep all of the information about my students and their grades in one easy-to-use, integrated platform. Since this was my first year working with a school and my first year using Gradelink, I had to learn quickly so I could stay ahead of the game while teaching the staff, parents, and students to use it as well. Gradelink was easy to understand, for the most part, and the support staff were easy to work with when I couldn't understand quick enough. I would recommend making more quality training videos to make your product easier to use and more professional feeling.
PROSI like the shared family information, that parents can look at all of their children's grades in all of their classes under one login. I like the ease of communicating with one class or one grade level without having to create my own email groups. I like being able to change and manipulate the reports to our school's needs. I love the helpfulness of customer support and totally appreciate the fact that they stand with us in trying to understand how to make it work for us instead of being short on patience or frustrated with my inexperience.
CONSI still haven't figured out how to end up with one English Literatue and Composition grade that incapsulates literature, writing, vocabulary and spelling classes with their different teachers into one final grade for the report card. As our school grows it would be helpful to have that as part of the program instead of the round about way I am doing it currently.
Vendor Response
Thank you for your review, Renee! We're happy to do what we can to help you take full advantage of Gradelink's capabilities and we look forward to working with Konos Academy for years to come. If you haven't already, please contact your service representative to see what we can do to assist you with grading and report cards.
Replied July 2017
Jennifer
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great Customer Service
It's fairly easy to use and the customer service reps are very quick to respond and helpful.
CONSSome functions are tedious to set up or correct. Sometimes it is a challenge to send correctly formatted emails through SmartSend.
Vendor Response
Thank you for your feedback, Jennifer! Input from our schools plays a vital role in our ongoing product development.
Replied December 2023
Nancy
Primary/Secondary Education, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Great Product...Great Value
Gradelink makes our job that much easier.
PROSI chose Gradelink for our school because the basic system had so many components. Other SIS's I researched charged per component. Smartsend Pro makes communication easy. We added the online payment integration for incidentals. Gradelink allows for the flexibility to fit the needs of my school.
CONSAdding on or starting up a new feature and/or personaliztion of the product can sometimes be time consuming.
Reason for choosing Gradelink
At the time, the alternative product had additional fees for different components that are included in the base SIS with Gradelink. The pricing parameters with Gradelink allow for increases & decreases in enrollment without major changes to my budget.
Reasons for switching to Gradelink
We wanted a SIS and communications medium that worked as one, not just online grading.
Vendor Response
Thank you for choosing Gradelink, Nancy! It's rewarding to know that you've found some much value in it.
Replied April 2020
LAURENTIU
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great platform for school management, grades etc
Excellent, we were very happy with it
PROSThe software is fully featured, and offers a lot of bells-and-whistles within the basic package (attendance, grades, email messaging, discipline, GPA, reports, report-cards generation, contact info, emergency info, medical records info etc.). For a moderate price, you can add a few more features (e.g. unlimited text messaging, parent/student registration etc). The platform is very intuitive and allows a lot of customization (grade periods, grade scale, weighted grading, own discipline and attendance system etc). Support is well rounded, with a lot of online instructional materials (video and text) and phone support is very responsive. Another nice thing is that you can open simultaneously several accounts (admin, teacher, etc) in the same browser, and it has good security measures (accounts can be blocked by admin, you know who signed last and when, accounts get locked after third wrong singnin attempt etc).
CONSThe overall aspect is outdated, the colors are bleak, the whole system looks old school. Also, it behaves weirdly when averaging periods and grades (sometimes), you don't know exactly how it's done.
Reason for choosing Gradelink
Better options and price, better support
Reasons for switching to Gradelink
Engrade was a much less functional and efficient product and the support was almost inexistent
Vendor Response
We've worked hard to make Gradelink as useful as possible, so it's gratifying to see how much your school community is accomplishing with it, Laurentiu! An update of the interface is on our to-do list, so stay tuned. And, if you haven't already, please talk with your support rep about averaging periods and grades so we get that figured out.
Replied September 2019
Barbara
Primary/Secondary Education, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Answer to a small school's needs
I have been very satisfied with Gradelink, from usability to customer service when there is a question or concern. The staff is always polite and efficient. I would like to see some of the"extras" included in our package, simply from a budgetary perspective. We are a little school, your tuition/fees program looks excellent, I would like to see if it more effective that what we are using now. I highly recommend Gradelink and have spoken to other administrators about our success with the program.
PROSI needed a program that would be easy to implement, easy to use, and affordable. After reviewing a number of SIS programs, Gradelink met the needs of the school. Having the program for five years I have found new staff members are able to jump in quickly, parents love the ease of communication and availability of attendance, grades, and comments concerning their children. We also use the "news" page to keep parents up to date with reminders and current events. I use the program for snow cancellation and delays, as well as blast informational emails to our community, including alumni.
CONSThere are still a couple of pieces of information that take me time to access, including a quick attendance report on an individual student or a readable transcript that is inclusive of attendance, but a part of that might be my lack of knowledge. Customer service has been excellent in helping us customize report cards, something we could not do independently. Some of the staff is still reluctant to use the planning program to its full capacity, I'm not sure if there is an overarching reason or merely a comfortability learning curve.
Reason for choosing Gradelink
I'm not sure these alternatives SIS companies are correct, the program is not allowing me to put in the companies as I remember them. Some programs were way out of our budget, some were far more or far less than what we needed, Gradelink was the right fit. The people I spoke with during the process were hugely helpful, professional, knowledgeable, patient. I spent a summer researching and experimenting with free trials. Gradelink won me over, and the staff has been nothing but supportive about the decision, which is why I have recommended Gradelink to other administrators that have been dissatisfied with their services. Gradelink grows with our school and our needs. I expect to be a long time customer.
Reasons for switching to Gradelink
Engrade no longer met our needs and had glitches that hindered my work. I realized the advantage of having a SIS that integrated a strong communication component with online grading/planning/standards/progress report and report card generating capacity, in addition to the ease of new staff member and parent usability.
Vendor Response
We love hearing how well Gradelink fits your needs, Barbara, so thanks for sharing! We're always happy to help and there's no charge for training and support so please contact your support rep for assistance on anything from lesson plans to attendance reports. Or click on the question mark icon at the top of the screen in Gradelink for tons of invaluable information, including articles, screenshots and videos.
Replied August 2019
Debbie
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Gradelink does what we need!
We've solved communication problems and group texting as well as phone calls with the program. Our overall experience has been positive. Gradelink has been very responsive to any concerns we have had.
PROSGradelink has been user friendly and provides us with all that we need to store our student information and communicate with our families at a reasonable price. The customer service has been great. It is easy for us to call and get help if we get confused or don't understand an aspect of the program. We do not need to set aside days to do teacher training. The program is simple enough that brief training sessions and video links are all we need to train new teachers. Ease of enrollment and re-enrollment are nice as well.
CONSAt times, I would like more features, such as digital sign in for our preschool and aftercare. They have a program for that, but it is not what we need, so we will wait patiently for the program to be perfected! :) When parents enroll, we have found that they can skip certain answers by just putting in a space or a letter, for example. We would like for that feature to some how be fixed.
Reason for choosing Gradelink
Originally, it was because of the cost of the other program. We are glad we made the decision because it is still much more cost effective for our small school AND seems much more user friendly when talking to other schools who use RenWeb.
Vendor Response
Thank you for a great review, Debbie! We always appreciate feedback from our schools to let us know what's working well and what could use improvement.
Replied August 2019
Vanessa
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Gradelink review
We love their customer service. They are pretty prompt. Overall, we have been very happy with the service. Our only motivation to every consider switching SISystems is so that our data can export much easier.
PROSI like that it's difficult to permanently make an error. Most things are easily correctable should someone accidentally make a change that they didn't mean to make. It is user friendly.
CONSThe data doesn't easily export to other systems/apps. It has to be edited each time data is exported. I also wish all the reports were completely customizable, meaning I would like to be able to choose exactly what data I need for a report to export.
Reason for choosing Gradelink
I was not part of that decision but I believe gradelink was chosen due to it's price.
Vendor Response
We love that you feel so confident in using Gradelink, Vanessa! Thank you for your valuable feedback.
Replied November 2023
Whitney
Verified reviewer
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Great for grade school but lacking customization for adult learners
This software is an amazing database for keeping student records. It is highly customizable and there are endless fantastic features for teachers when it comes to lesson planning and class management.
CONSNot all schools are grade schools. The ability to change the verbiage of “parents” to something else would be helpful. It is also challenging to use the progress report feature because our school does not have “Terms”. Students come and go all year and have different program lengths. This makes for difficult reporting with the features Gradelink has. Lastly, there is not a way to quickly copy a class and bring all existing assignments with it.
Vendor Response
Thank you, Whitney. We value your feedback! It helps us gain a better understanding of our schools' needs.
Replied September 2022
Samantha
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Great Value
So far this has been the easiest program to use out of all the others we have tried over the years and by far the most budget friendly!
PROSI like how customizable this program is. We are a tiny school that is self-paced and year-round. It seemed like we could not find a product that checked all of our boxes.
CONSI wish that users could have multiple roles. I have a teacher who is also an administrator. We had to create two accounts for him.
Reason for choosing Gradelink
Cost and customization
Reasons for switching to Gradelink
The cost was too much for what we were getting. Also, it was not customizable enough for us. We had to pay each time we needed support.
Vendor Response
We are honored that you chose Gradelink as your SIS, Samantha! We look forward to working with you for years to come.
Replied January 2021
Kathleen
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Does Some Things Really Well
Overall I like GL. Customer Service is very responsive.
PROSIt's very easy to get information from GL into Excel where it can be manipulated. GL accepts a lot of information, and it's easy to update.
CONSNavigation is really not intuitive. Information is compartmentalized and difficult to access. To change a student's attendance, instead of just looking up the student, I have to go look up the student's homeroom, then go to Attendance and find that homeroom, and change it there. I can't look at all of a student's attendance in Student module--I have to go to Administrator Reports, and do Custom Attendance. Teachers cannot see a lot of the information on a student for no reason that I've been able to discern.
Reason for choosing Gradelink
Features seemed better, for a better price. I don't know if I would make the same choice again.
Vendor Response
Thank you for your feedback, Kathleen! We value input from our schools because it helps us with our continual product development and we're always looking for ways to make Gradelink even easier to use.
Replied September 2019
Andy
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Gradelink School Management System Review
Very positive. This is our first proper school management system and I am cannot recommend enough how impressed I am with the system and what it provides.
PROSI always look for software that is intuitive and easy to pick-up and use. I found this to be the case with Gradelink. They provide an excellent Customer service to help get started and throughout the process of learning how to use the software as well as ongoing customer service.
CONSAs we are located outside of the US, organizing a way to pay the setup fee and annual fee took some time to sort out. This was eventually resolved.
Reason for choosing Gradelink
Price was competitive, customer service was excellent from the very beginning, product easy to use
Reasons for switching to Gradelink
Our self-created database was limited in what it could provide. We have grown to be a school of almost 600 students and needed a product that could provide better organization and efficiency in managing the school and reports etc.
Vendor Response
There are a lot of choices out their, Andy, so we are honored that you chose Gradelink! We're here for you, so please let us if you ever need assistance.
Replied March 2023
Karen
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
I enjoy using this comprehensive, well organized software.
Not only has this software streamlined our grading and transcripting process, but it allows us to keep parents informed of students' academic progress, as well as school events in an easy and seamless fashion.
PROSI do enjoy this software immensely! It has a lot of great features, which meld together seamlessly. I have used this software both as a guidance counselor with full admin privileges, and as a teacher. It is easily accessible to parents, and allows teachers to keep parents informed on a daily basis. The platform appears to be solid, and I don't have random "grade changes" while I'm not looking! I've listed four small issues below. When these are fixed, it will be fairly close to perfect, and I will be able to give it five stars all around. As with any multiple-feature computer program, there is a learning curve. Customer support is always there and willing to talk to us.
CONS1. We cannot set up grading differently for middle school and high school. (We would like 25% per quarter, 10% exam for middle school, 40/40/20 for high school.) 2. We cannot easily select out parent vs. student e-mail in the Communicate section. 3. I would like to ability to write a comment on a transcript that is neither a test nor an award. 4. I would like to have the ability to print out a grade level of transcript. Specifying graduation year rather than grade level would be fine.
Vendor Response
Thank you for taking the time to write such a well-thought-out review, Karen! We go to great lengths to make Gradelink an all-in-one solution for schools and their students, while still keeping it easy to use. We'll get in touch with you to talk about possible solutions to the issues you listed. We'll see what we can do to earn those five stars!
Replied July 2017
Vonda
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A Very Satisfied Customer!
At this point I am realizing what a blessing Gradelink is for sending grades in to GA Futures! It has taken a while to iron out the problems, and my learning curve has been tough, but when I get it figured out, it will be a blessing and so much faster. Looking around in Gradelink to find answers for my questions has been a helpful experience because I can see so many other things we can work on in Gradelink to make the office work easier! I have always been impressed with Gradelink, and I look forward to learning more!
PROSMy favorite things about Gradelink include no more averaging grades at the end of a term, knowing student grades at a glance, not as many parent questions because they can look in Gradelink, fewer upset parents because they can see conduct issues in Gradelink, the ease of printing report cards, the ease of producing transcripts for high school students, and the speed of getting transcripts ready for students who have already graduated. I am really impressed with Gradelink, and I wonder what I did without it all those years when I first started teaching!
CONSMy least favorite thing about Gradelink is the lesson plan set-up. I tried to use it, but it was difficult if I needed to look at something in the grade section, then tried to transition to the lesson plans again. It was also difficult to go from the actual lesson plans to the homework section.
Reason for choosing Gradelink
Again, I am not sure. Cost probably figured into it.
Reasons for switching to Gradelink
They were still having some technical problems, and when we would call to ask about them, they wanted us to help solve the problems. When you are a teacher, you do not have time to solve someone else's problems!
Vendor Response
Wow, Vonda, we love that you are getting so much out of using Gradelink! If you ever want assistance with lesson plans, please reach out to your support rep. We're always happy to help.
Replied March 2023
Portia
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Gradelink for Schools is awesome.
Gradelink makes our operation completely automated and allows to admin to access student information efficiently. The less paper in our work environment the better.
PROSThis software allows our admin and teachers to work smarter not harder. The the software is utilized the easier it becomes to start a new school year because so much info carries over. The information that parents and students have is presented differently because each user has a different goal for using the software. Gradelink makes it easy to integrate all aspects of the education environment into one easy to use vehicle.
CONSThe software does not allow users to edit and input their own personal information. There fore keeping up on ever-changing hone numbers and even teacher info is a challenge. The information from previous years is not as easy to access. It is accessible though.
Reason for choosing Gradelink
Gradelink was the most user friendly.
Reasons for switching to Gradelink
The company folded.
Vendor Response
"...allows our admin and teachers to work smarter not harder." We love that, Portia! And we agree that using less paper is a good thing. We appreciate your comments because they help us understand our customers' needs.
Replied September 2019
Janet
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Gradelink makes school admin life easier
I really do love working with Gradelink and if I ever have a question, I rarely wait online long for assistance. I always get help, and the call center is very friendly.
PROSLove that we can mass email, individuals or whole grades. Gradelink is user friendly, everything is in one place. There are a lot of tools that parents can use to access grades, assignments, teacher's pages, and now we've set it up for discipline. (instead of using a separate program) Parents also have input on community service hours, we can add ACT/SAT scores to transcripts, too.
CONSThat the "Not Re-enrolled" button doesn't work. It just gives all students, instead of the ones not re-enrolled. Teachers not having the ability to send a text for their classes. - So, they have to use "Remind"
Reasons for switching to Gradelink
Ease of use, and keeping with the times.
Vendor Response
It's rewarding to hear how much your school community is doing with Gradelink, Janet! Please contact your support rep for help with the "not re-enrolled" button and we'll be happy to see if we can get that resolved. Unfortunately, at this time, admins are the only ones who can send text messages
Replied August 2019
Susan
Primary/Secondary Education, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Customer service
I love anytime I have a issue with classes, schedules, transcripts or even just a general question, I can contact [sensitive content hidden] at Gradelink and he helps me through anything I need at any given time day or night! He replies back immediately and always saves the day! He is beyond one of the kindest and sweetest representative always helping our school with anything we need!
PROSI love anytime I have a issue with classes, schedules, transcripts or even just a general question, I can contact [sensitive content hidden] at Gradelink and he helps me through anything I need at any given time day or night! He replies back immediately and always saves the day! He is beyond one of the kindest and sweetest representative always helping our school with anything we need!
CONSI like everything about Gradelink I feel it is very easy to use and not complicated to understand. [sensitive content hidden] at Gradelink sends us videos that are so easy to understand plus he is always available to help when we need anything!! I feel like [sensitive content hidden] is key to your company’s success at Gradelink!! He goes above and beyond to always help with anything we need!
Vendor Response
Thank you, Susan! We wish your support rep's name could be shown so he could get the recognition he deserves for how well he takes care of our schools.
Replied June 2023
Nicole
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2020
Using Gradelink
My overall experience has been great, except for their support network. When I get certain people, my help is AMAZING and fast. Recently, I either get no response from Gradelink or, when I do get a response, they don't seem to understand how to fix my problem. It is 50/50 at this point. If Gradelink would have better call support, I would be the happiest customer they have. Gradelink really does a great job.
PROSI love a majority of everything that Gradelink has to offer. Too many wonderful things to mention.
CONSLittle things like the fact that we are unable to put the student's address on report cards, etc. A lot of little things like that. Those little things seem like they should already be options for the database, but they are not. These little things do not really disappoint me enough to not love Gradelink.
Reason for choosing Gradelink
Price and how it was organized.
Vendor Response
We appreciate your feedback, Nicole. We're thrilled that most of your experience with Gradelink has been great yet we're sorry you've been frustrated while trying to get the help you need. We want you to be the happiest customer ever, so your support rep will be reaching out to you to assist you in any way we can.
Replied November 2020
JAY
Education Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A Wonderful Product
My overall experience with Gradelink SIS has been outstanding. The product is well-designed and relatively easy to use, providing that the user(s) have some degree of technical facility. I also believe that the product, in the scheme of today's electronic grading data systems, is a bargain for the quality of the program design and what the program offers to users.
PROSGradelink provides me the opportunity to manage the daily data of the school program which I supervise. Everything that I need to do in my position, including attendance, grades, class listings, and report cards, is provided within the realm of this program.
CONSI wish that Gradelink provided 24/7 support services. As I am located on the East Coast and Gradelink is located on the West Coast, there is a 3 hour time difference between my location and Gradelink's offices. Gradelink does offer customer support each morning beginning at 6:30 AM Pacific time. However, that means that I have to wait until 9:30 AM EDT until I can call for support. Many times, I cannot get an answer, which means that I have to leave a message with the hope of a return call. I think, then, that the one area that Gradelink needs to work on is the providing better technical support.
Reasons for switching to Gradelink
Voyager was far too expensive and difficult to use. I was spending far too much time calling for customerr support when attempting to use this product.
Vendor Response
It's rewarding to hear that your experience with Gradelink has been so good, Jay! We understand the time difference can be frustrating. Help is always available on the support website. Just click on the question mark icon at the top of the screen in Gradelink to search a wealth of information on everything from attendance to lesson plans to transcripts.
Replied December 2019
Kathy
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Time Saver
Being able to communicate quickly with the parents and staff is one of the best features of Gradelink. I can reach out to one person, a specific class or the entire school using emails, text or a phone message. We save paper by not having to print our report cards or progress reports for parents since they are accessible to them online.
PROSGradelink is so easy to use on a daily basis. I refer to it often to record student attendance, look up phone numbers, and check on student information. It is also great for sending messages to parents by email, phone or text. Customer service is wonderful. Whenever we encounter a problem, which is rare, they are always to quick to resolve the issue. Parents are able to access their child's grades on a daily basis to see how they are doing instead of waiting for a report cards or meeting with the teacher.
CONSSome applications take several steps to enter the data. I wish is could be more streamlined.. There are a lot of reports available so it can be confusing at times to determine which is the one I need.
Reasons for switching to Gradelink
Gradelink has more features that we needed and seems easier to use.
Vendor Response
It's fantastic that your school community is getting so many benefits out of using Gradelink, Kathy! Thank you for sharing.
Replied November 2019
Christine
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Excellent Customer Service
This is the first SIS that I have used formally, and I know there are more expensive, more robust systems out there, but I really believe that Gradelink meets all of our needs at a very affordable price. Some more bells and whistles may be nice, but they aren't really necessary.
PROSOne of the things I appreciate most about Gradelink SIS is it's customer service! Whenever I run into trouble they're always there to help point me in the right direction or fix the problem...though it's most often the former!
CONSThere are some reporting features and the ability to email a single financial statement without downloading first that would be helpful, but the feature I like least is the teacher/school news pages. It would be helpful if it had more formatting capabilities with photos, shapes and text boxes.
Reasons for switching to Gradelink
Our student body was increasing and school minder was not meeting our needs adequately.
Vendor Response
We really appreciate your feedback, Christine! Input from our customers is a vital part of our ongoing product development. Please look at the list at gradelink.com/features to see what's available to you already. If there are additional tools you'd like to see, please let us know we're continually working on ways to make Gradelink even more useful.
Replied August 2020
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Gradelink - a great company to work with!
When we have had issues with Gradelink, their team immediately takes care of the issue. There are tweaks over the years we have made and they have been very accomodating.
PROS[sensitive content hidden] met with me recently through Zoom to show better ways our website can be effective. I appreciated the time he spent showing ways to help parents know what we are about.
CONSReport cards do not always turn out the way we want them. It still needs a little more tweaking.
Reason for choosing Gradelink
There were several we looked through. To say I remember which ones, I cannot. It has been a few years.
Reasons for switching to Gradelink
Engrade was a free version that was going away and did not have all the components we get from Gradelink. It was not user friendly. They were later purchased by McGraw
Vendor Response
We’re glad you chose Gradelink when you had to switch SISs, and we look forward to working with your school for years to come!
Replied November 2023
Loraine
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Perfect Solution for Small Schools
Great program and can't be beat for the price.
PROSThey have the best tech support of any program I have used. The setup and installation were also really easy with their help. The training video and help section are excellent. It is very user friendly and affordable for small schools. Notable: Teacher Pages which have been very Covid Friendly, great report section and parent friendly app. We really like the ease of keeping track of service hours.
CONSThe are constantly improving. One of my recent complaints was in regards to Google Classroom integration, but they fixed that. Next looking forward to the calendar integration. I am still not crazy about their Lesson Plan section for elementary, but that is an easy workaround. It is great for older grade classes though.
Reasons for switching to Gradelink
It was not user friendly or good for elementary school level. Terrible customer support.
Vendor Response
Taking care of our schools is our top priority so we truly appreciate your feedback, Loraine! And we're pleased to know Gradelink is working so much better for you than the system you used before.
Replied January 2021