All BentoBox Reviews
1-24 of 24 Reviews
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Sasha
Hospitality, 10,001+ employees
Used unspecified
OVERALL RATING:
4
Reviewed August 2023
Great and easy to use!
Ariane
Verified reviewer
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Making lives so much easier!
It's convenient and saves me a lot of time on my day to day routine
CONSI have no complaints about the software.
angie
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great Service
How much is easier it is to navigate through our website.
PROSIt's very easy to use, i use it daily. I update our website all the time and its been one of the easiest website builder i have ever used.
CONSI don't really have anything negative to say about it. Bentobox took over our website a year ago and have helped along the way when i needed it.
Reason for choosing BentoBox
They talked to us and asked what we wanted in a website and created exactly what we wanted our website to look like.
Henry
Verified reviewer
Restaurants, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Great if you know what you need and aren't tech-savvy
In short: If you or someone on your team is experienced with building and managing websites, then the extra cost of BentoBox isn't worth it. If you don't have deep technical skills, BentoBox will essentially fill that gap for you with their customer support, and is worth looking more into. Some of the best customer service I've experienced, and certainly the best support for a website builder. You can get a website built and managed for cheaper with another builder like WordPress or Squarespace - but you won't have nearly the support system BentoBox has. Coming from a deep background of building websites, I found the lack of flexibility and customization hindering. But, again, if you don't have deep tech experience on your team, lack of flexibility is a very good thing: less opportunity to mess it up. An important note: BentoBox comes with an array of built-in, restaurant-focused tools in their sites. You can manage and monitor your Yelp profiles, process new leads, start gift cards, etc. BentoBox is ideal for someone who does not have systems in place for managing these. If you already have a CRM, already have a gift card processor, event/reservation management system, etc., you'll end up paying a larger monthly cost for unused tools. I strongly recommend cross-referencing the tools you already have with the tools baked into BentoBox, and gauging the duplicates.
PROSBentoBox is just as simple to use as most other drag-n-drop website builders. The Google Tag Manager, Analytics, and other built-in software integrations are very useful. What really stands out is the support - all three years I've been using BentoBox for 3 websites, their customer service answers promptly, thoroughly, and personably.
CONSThis isn't a con to everyone: you are very limited in the advanced changes you can make to your site. You can't access the source code yourself, there's no marketplace of plug-ins, and if you don't see the option in the visual editor, you likely can't do it. But if you're non-technical, don't care to be technical, and just want a darn website up, this is not a con because of the topnotch support. Tell them what you want, and they'll work it up until you're happy.
Sasha
Hospitality, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
BentoBox Review
It is a great product, very easy to use and I would say the only thing to be warned about is that if you want a lot of customisation on your website it would not necessarily be the right product.
PROSI love how easy it is to use. Its Media Gallery with being able to centre the photos is very useful. Also the general layout and options for the website are a great starting point for any website. The feature that you can edit the HTML of the website as well on the templates is very useful for customisation.
CONSThere are just a few niggles such as I would love if you could crop photos after you have uploaded them not just during the uploading process. Also it would be useful to have a feature where you can preview what the website will look like on mobile devices not just on the desktop.
Vendor Response
We really appreciate the time you took to review our product, and your constructive feedback will be shared with our product marketing team.
Replied July 2023
Jason
Restaurants, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Perfect option for Restaurants
The first thing most people check out is the website of the restaurant they plan to visit. It's the first impression of their perception and helps us set the tone for their expectations before they even walk through our doors. A great site is a valuable asset.
PROSBentoBox focuses solely on restaurants. This makes managing a website an efficient and simple task. The sites they produce look stunning and integrate with just about restaurant related social media and service platform. The customer service is crazy responsive and they roll out new features on a regular basis.
CONSNothing. The price is reasonable considering the cost to build a site of this quality.
Deborah
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
A great option for our company
Overall, I love our website. It's functional, user friendly and looks awesome.
PROSI like that I can easily add on locations or change menu information.
CONSWith the gift card sales option, we recently had a problem because the charge was fraudulent. Someone ordered a gift card and was issued the card electronically. The card holder claimed that she had not authorized the card. We had proof that it was in fact being used by someone - video footage and receipts. The card holder received her money back. We did not. We were out with the amount plus the amount the person had used on the card. So I said all of this to say that I wish there was a little more verification on the ordering side, or something that would have helped us avoid the situation.
Matthew
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Looks great; easy to use
I've found Bentobox to be incredibly supportive of our mission and responsive when we've needed guidance. I appreciate that the product has continued to grow beyond features we were asking for to include great features we didn't anticipate.
PROSThe websites look great, the content is easy to update, and when we have something to say, we're able to say it directly to our audience.
CONSI don't think the navigation tools behind the scenes are particularly intuitive. I often feel like I'm digging around for the right box.
Tsagaan
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Websiter builder for restaurants
I recommend this to all restaurant owners looking to branch out to the online market. It specializes in restaurant website building.
PROSI am currently using BentoBox to build my website. It is very user friendly and the customer service is excellent. My boss tends to ask many questions and I direct him to the customer service. It is very easy to change menus.
CONSI did not encounter many cons. It is definitely pricey. But honestly it is worth the price. It saves you from the headache.
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed August 2022
Terrible Customer Service
Loved the product and it was so easy to set up.
CONSI loved the product and wanted to continue using it. However I was sold the product at one price and billed a much higher price. When I reached out to see what had gone wrong I received without a doubt the most confusing and terrible customer service I've experienced. After over a month I was finally able to cancel my subscription but am still trying to receive refunds for charges incorrectly billed to me. Would highly recommend taking the terrible customer service into account before signing on and saving all email communication just in case.
Margaret
Hospitality, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Ease of Use and Customizable
In an industry where we are almost all over-extended, it is really nice to have something so simple to use and easy to update. I don't even bother delegating the task to anyone else, because it is so simple, I can do it myself, and quickly.
PROSThe back end ease of use is incredible -- and the design process was both fun and easy.
CONSSome of the reporting is scant. There are certain structures that once in place cannot really be changed without an extra cost. And the gift card register is clunky and not super informative.
Madeline
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Every restaurant should be on BentoBox!
Overall, I love this platform and highly recommend it to any restaurant!
PROSThis software is extremely easy for anyone to use. Tech-savvy or not, this will be a great platform for you. Their entire team is also extremely responsive and helpful! They really work hard to ensure your brand is represented well on a nice, clean website!
CONSThere aren't really any cons, this platform is truly built for restaurants.
Dan
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
BentoBox fills a huge need in the restaurant industry
BentoBox offers a straightforward, easy to use, and very versitile website platform for restaurant operators. The back end of websites is easy to navigate, and changes can be made quickly and without hassle. Their technology has built-in SEO tools that make digital marketing easier. The staff at BentoBox are clear, organized, keep their word, and are generally a pleasure to work with.
CONSNo issues to report. They offer a terrific product that is well tailored to the needs of the hospitality industry.
Brandon
Restaurants, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Platform
Its been great, I always recommend it to new restaurant owners
PROSIt's Easy to use, to make modifications and updates.
CONSSometimes there is a few glitches but they get worked out quickly from support.
Cristina
Hospitality, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great Customer Service, Easy to Use
The websites produced have been beautiful, very easy to use and the customer service is great.
PROSThe software is very user friendly. If there is a problem, you can always get ahold of someone to help you quite quickly via chat instead of having to pick up the phone.
CONSIt should be easier to see your photo specs for each type of page. When you're delivered the site, you don't get photo specs (though for the most part the site compresses the image for you pretty well). It would be nice to know the optimal image size (maybe in mouse print next to the upload button or in a doc once the site is delivered) so that you're not guessing and then finding out an image won't work once it's uploaded.
Dimitrios
Restaurants, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Amazing and Easy to use!
I have been using BentoBox for almost over a year now and my experience has been AMAZING!!! The team is extremely knowledgeable and always willing to help with any question I have and with any situation I need. Their customer service and support is second to none; I highly recommend BentoBox.
PROSI like that the software is extremely user friendly and easy to use with essential no learning curve. I can manage my website with any content I choose and I am able to attract the desired clients that are right for my business. I love that I can make edits daily, weekly, monthly or anytime I want and from anywhere so long as I have an internet connection.
CONSI have not found anything I don't like yet.
Daniel
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Restaurant website
Great looking site Easy to use and update Perfect for restaurants
CONSSo far I haven’t found any negative therefore nothing that I don’t like
Luke
Food & Beverages, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Way ahead of the pack
Great, a huge improvement from our old website provider.
PROSIncrease of traffic and revenue almost immediately.
CONSLong start up process, but worth the wait.
Stephen
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
Just Don't Get Involved!
Nothing at all.
CONSThey really don't do anything for the money. Terrible customer service. Chargebacks are targeted on their online ordering platform.
Reasons for switching to BentoBox
promise of more targeted customer base.
Jorge
Consumer Services, 1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2020
Worse customer service ever
I was hoping that they would build my website within a month.. A month has gone by and now I have paid the membership for something that hasn’t been build. What a joke !!!
CONSWorse company ever so far take your business somewhere else.
Vendor Response
We are sorry to hear that you are not satisfied with your experience so far. Your dedicated Onboarding Manager is working hard to launch your website as quickly as possible. Your restaurant's website is currently ready to launch! Once we have received your final comments on your Menu Changes, and you have connected Sonia, your Onboarding Manager, with your former webmaster to retrieve your domain credentials, we will be able to finish your site, take it through testing, and launch your website as soon as we can. Thank you!
Replied February 2020
Christopher
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Catering website
I like the professional look of my site and ease of use
CONSIt take a little to get used to but definitely approachable
Kelsey
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Easy to use website
We are a busy restaurant and don't have the time to set up a hip, updated website. Bento Box was exactly what we needed. From first contact to the finished product we have been extremely happy.
CONSHaven't found any yet. We are very happy with bento box
cengiz
Restaurants, 11-50 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2020
Terrible company to deal with
I signed up with Bento Box. Offer good deal on building website. Started to charge me monthly Subscription they charged two months subscription but failed to deliver the product in timely manner. Terrible customer relationship
PROSproduct is advertised really good, functions were good, simple
CONSdesign Is way different than what you ask for.
Vendor Response
We are very sorry to hear that you were not satisfied with your experience. Our subscription begins immediately to allow a dedicated designer and project manager from our team to begin working on your website straight away. We use the time between sign-up and website launch to make sure we understand your goals and wishes.
Replied January 2020
Chelsea
Verified reviewer
Hospitality, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Fabulous New Site
I have loved working with Bento Box. Even after the initial setup, the customer support is superb.
PROSWhen looking for a new website, I wanted something beautiful that anyone could learn to build/edit. BentBox is a great option because the backend is logical and easy to learn and the finished product is so beautiful.
CONSI love this product. No complaints here. I even felt like the company created a work-around for our restaurant-hotel combo.