All FASTER Web Reviews
1-25 of 54 Reviews
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Paul
Law Enforcement, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Happy Customer
We have had a great working relationship with the support team, and the software is a well-developed package for managing a fleet of vehicles. We are very happy with the software and it has greatly enhanced our ability to manage our fleet.
PROSThe software has a lot of great features for managing a fleet. One of the features that we really like is the parent-child relationship function. This feature allows us to lifecycle manage other equipment that we place into our vehicles. We also like the customer portal, as it allows our operators to see what is going on with their vehicles and they can also interact with maintenance personnel.
CONSWe do not have any negative comments about this software.
Reasons for switching to FASTER Web
We wanted a system that we could interface with our Central Fleet.
Keith
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2021
Outstanding software
It’s a full turnkey fleet management solution backed by a strong support team. They have a process in place for users to submit enhancement requests
CONSNo specific items, there are some operational tweaks that would be beneficial. The enhancement process allow for users to make recommendations
Reasons for switching to FASTER Web
Lack of the functionality we were looking for.
Steve
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed October 2022
Works ok
Don’t have to repeatedly log In throughout the day.
CONSToo many steps required to perform tasks.
Melvin
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
Very comprehensive fleet software.
Faster, as a company, is the most responsive and most customer oriented software company I have worked with.
PROSThis software covers nearly every aspect of fleet management software. This includes, equipment tracking; real-time work orders; parts ordering, inventory management, issuance. It handles fuel inventory and vehicle fuel tracking. Additionally, the Faster software collects and reports on technician efficiency and productivity.
CONSThe Windows based software requires too many keystrokes in some areas. Only one occurrence of an applet can be opened at a time, e.g. one work order.
Reason for choosing FASTER Web
The [SENSITIVE CONTENT HIDDEN] at that time was extremely frustrated with customer support from our then current software. His knowledge of Faster's customer support and functionality was the main catalyst for choosing Faster.
Keith
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
FASTER WEB governmental user
The FASTER product has been very reliable and productive for us. We have 3 mechanic shops, 2 parts stores and a fleet of more than 750 units. The software keeps us on top of PM's, Repairs, Parts and Fuel. We have integration for fuel, bringing into FASTER fuel transactions including meters.
PROSI like the modular build with all needed aspects to manage a versatile fleet. I like the WEB structure which gains me access anywhere inside the county's intranet.
CONSPreparing the original data for the conversion from old platform to FASTER Web.
Reason for choosing FASTER Web
Quality of product, positive user feedback, price offering, national contract alignment.
Reasons for switching to FASTER Web
Old version that was not properly setup. There are many functions missing but needed for a full fleet software.
WAYNE
Utilities, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Faster Review
The robust reporting ability in the software is efficient and with practice and effort will assist in solving many Fleet issues; i.e. Fleet Utilization, Cost comparisons, PM Schedule conformity, and a large list of many other uses to assist with Fleet Management. The Tech Support within the company is phenomenal. They're always there to assist!
PROSFaster is a very user-friendly software to use; thus, it is simple to train others to use in their specific modules within the program.
CONSSome of the data that is essential to extract from the software can be challenging at times. The excel exports must be initially manipulated to extract the specific information that one may need. This requires some Excel expertise, practice and refinement; however, achievable
Jeff
Government Administration, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2020
FASTER user for 20 years
Able to fully capture and report Fleet functions to Finance and working departments with the ability to interface with fuel and parts vendors for total accountability. Truly like the ability to export reports to EXCEL and Word for additional customization
PROSFASTER is a comprehensive package capable of managing any operation. Software allows ability to fully analyze the business performance measures. Complete management of time and Technician performance. Robust reporting suite with ability to customize for unique business needs. Extensively use the report export feature to EXCEL and Word for additional customization
CONSThe software has so many facets its difficult to master them all
Pam
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Power User
Billing of services, maintenance and fuel is seamless. All data input is easily retrieved. We are a Realtime shop. All labor, parts and sublet charges are input hourly/daily. FASTER exports perfectly from their database to Excel. The exporting capabilities are amazing!!!!!
PROSBilling and tracking of repairs and services. The ease of reporting and communicating repair cost and history to our customers is seamless. FASTER WEB allows for city employees outside our Fleet organization to access their vehicle records.
CONSThe Purchase Order tracking does not allow for a Purchase order to entered with and error and correction.
Andrew
Government Administration, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2022
Review
There are a lot of fields that can be filled out.
CONSThere are many items in the database that are inconsistent or contain poor coding.
Reason for choosing FASTER Web
Customer service
Ben
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
An FMIS to Fit Your Needs
One word: excellence.
PROSThe amount of information about my fleet that FASTER captures, and then helps me access, is immense. I am able to track all of my life costs in one place for all of my equipment and vehicles. Accessing reports to show maintenance due, shop activity, or replacement planning is easily obtained.
CONSThe only item I feel is lacking at this time is a mobile device feature, but I’m sure it’s in development or I am just not aware of it.
Michael
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
FASTER Web Review
What I like most about FASTER Web is the intuitive design of the software. I find it easy to navigate and to locate the information I am looking for.
CONSWhat I like least about the software is the difficulty in customizing the product to fit the unique needs of our operation. Sometimes small changes can have a large impact on daily operations.
Reasons for switching to FASTER Web
Improved product over FASTER Win.
Robert
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Awesome product
Overall it’s a great product that is easy to under and in time a user can get real knowledgeable
PROSEase of use and search functions, in-depth asset history as well as in-depth asset information
CONSNot being able to creat my own reports, wish I could choose what info I would like on any given report
Bobby
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Faster web
Really like it . Have used every day for many years in capacity as tech for producing work orders.
PROSReports for maintenance due most important for myself for scheduling.
CONSNot used to the inventory aspect as yet. Seems a little clunky.
Reasons for switching to FASTER Web
Faster much better product and more user friendly.
Calvin
Government Administration, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Faster web review 2022
Very good
PROSReporting and data information is excellent. Ease of technician usability.
CONSVery much an accounting based program. Make that aspect easier to use and understand. Returning items to stock or vendor from inventory.
Reason for choosing FASTER Web
Have had Faster for 20+ years.
Rick
Computer Software, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Previous FASTER User at two different agencies
Loved the software, user friendly and great reporting and functions.
PROSCustomer service Support Use of system
CONSLacking of third software party integration
Reason for choosing FASTER Web
Great system and customer support
Reasons for switching to FASTER Web
Older system
Jeffery
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
City of Oceanside, CA
I have used Faster since 1995 and would highly recommend it anyone managing a Fleet.
PROSThe program is easy to use and easy to teach people to use...it is very robust and well thought out.
CONSI have yet to find an issue that frustrated me.
Donald
Airlines/Aviation, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Donald Kisselburgh
The ability to be on the web, the ability to track all our asset with cost of ownership, like mileage
CONSDon’t like that roll permissions are set all generic
Reasons for switching to FASTER Web
City made the decision
Elizabeth
Government Relations, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Great Product
The amount of information it stores and is able to report on
CONSThe inability to customize affordably. Not able to capture all the info we need. Also unable to customize (add) filters.
Lynn
Government Administration, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
FASTER Web review
The ability to create custom reports available to any of our users.
CONSA pop up in Win flagged parts orders when that part was on already order. Web does not have this functionality.
Husnu
Government Administration, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
DC Dpw faster review
Database easy to access, run query very quickly and integration.
CONSYou can delete old or wrong data form faster
Reason for choosing FASTER Web
easy and accessible to database
Reasons for switching to FASTER Web
Problems with other app
Wayne
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Wgreen
Tracking history, being able to review all history from cradle to grave
CONSWould be nice to locate invoice with invoice numbers, search history with a certain invoice number
Marcus
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Been Around Since BOS
Very good product that works well for our needs.
PROSI like the browser based interface that doesn’t require client software.
CONSThe shear number of clicks needed to complete many tasks.
Kelly
Government Administration, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Faster
Faster is everything you need in one.
PROSProduct is extremely useful for fleet management. All the tools in one place.
CONSFaster has so much to offer it takes time to learn all the options.
Ronald
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Fleet management
Good , here to learn more and ask lots of questions to improve our usage
PROSParts management invoicing and billing parts
CONSScan bar has too many steps to complete task
Pierre
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed October 2021
FASTER works!
FASTER is easy to use and makes it easy to train new people. Reports can be pulled quickly.
CONSI wish we could attach photos and info to a piece of equipment in FASTER win.