All GSMtasks Reviews
1-25 of 30 Reviews
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Heather
Verified reviewer
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Easy to use
Overall, great software with a great team of developers and an extremely knowledgable and helpful support team.
PROSDaily use of the software is user friendly and easy to learn. Some great features like route optimisation and customisable PODs. Support team is excellent. Developers are open to requests and are quick to fix any bugs (of which there haven't been any we haven't inadvertently created ourselves).
CONSSetup of the backend took a bit of work to understand initially. However once some training was done with the GSM team, the software became easier to understand.
Reasons for switching to GSMtasks
We switched from software which had become dead in the water. It was no longer being maintained or adjusted with IT trends. It also had way too much down time for us to function properly.
Vendor Response
Hello, Heather! We are so pleased to hear that you are happy with GSMtasks and decided to take a step forward in your business management. All the best and we hope to work together with you for years to come!
Replied September 2021
Jacob
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Better than every logistics software we’ve tried, at a much lower cost
By far the best logistics software we’ve used, with very helpful and knowledgeable customer service.
PROSEasy to use, all the features you need for a delivery service, much better pricing than any of the competition. Customer service is straightforward, friendly and extremely helpful.
CONSExtra features like API integration are relatively expensive
Reasons for switching to GSMtasks
Onfleet was priced too high and customer service wasn’t much help
Vendor Response
Thank you, Jacob! We are very glad to hear that you have been happy with our software and customer service!
Replied August 2021
Ignas
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
GSM tasks review
We operate in a highly specialized field, which has made selecting a management solution particularly challenging for us. However, there are a few aspects we value most: Adaptability: The ability to tailor the solution to meet our specific needs. Excellent Client Support: Responsive and helpful support for any issues or inquiries we might have. Continuous Improvement: Ongoing enhancements to the app that not only improve its functionality but also seem tailored to our business requirements.
CONSIt's challenging to pinpoint any least favorite aspects, as their solutions are constantly evolving. What we might find less favorable today could very well become a non-issue tomorrow due to their ongoing improvements.
Reasons for switching to GSMtasks
Because previous solution did not meet or needs.
Vendor Response
Thanks for your review of GSMtasks! We're glad our adaptability and client support are hitting the mark for your specialized field. It's great to hear our ongoing improvements are making a difference for you. We're honored you switched to us from a solution that didn't meet your needs. Appreciate your trust in GSMtasks!
Replied April 2024
Johann
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
FUNCTIONALITY
4
Reviewed February 2019
The Review
Poor quality, but on a good day it really is a friend of courier.
PROSPick-up and drop-off points are connected. Phone number and comments can be found from task.
CONSTechnical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.
Vendor Response
Thank you for your feedback, Johann. It is important users point out the things that could be improved so we can become a better software provider. We understand your frustration and work hard every day to avoid these mishaps from occurring. We also improve our mobile app daily and I think for now we have solved the issues you had to face.
Replied October 2020
John
Building Materials, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
An inexpensive but feature rich application
A really good base product and brilliant customer service!
PROSIts simplicity in setup, configuraton and usage; but also the ability to customise it to meet our needs at every stage and to import delivery and collection data from our Sage system.
CONSTo be honest, there is nothing a didn't like. The only issue was working out configuring our data export to accurately match the GSM import requirements. This was a challenge to start but as soon as I got my head around the way GSM needs the data, the import worked perfectly and just defaulted matching data fields every time.
Vendor Response
Thank you for your positive review! We're glad you appreciate our application's simplicity and customization options. We are sorry to hear about the initial challenge with data export to GSM import, but we're pleased you found a solution. For any raising issues, we have a 24/7 support chat, so feel free to always raise any questions that emerge! Your feedback helps us improve, and we're happy our customer service stood out to you. Thanks for choosing us!
Replied April 2024
Mikko
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A Courier Team's Experience with GSMtasks
What really shines about GSMtasks is its route optimization feature. It effortlessly juggles dozens of factors to formulate the most efficient routes, saving us valuable time and fuel costs on a daily basis. Also, the real-time tracking is a godsend, keeping us informed about our courier team's movements, reducing uncertainties, and helping us keep our customers informed.One feature our team particularly appreciates is the seamless communication channel. Whether it's assigning tasks or sharing critical information, everything happens on one platform, reducing misunderstandings and communication lapses.Customer support is another area where GSMtasks outperforms. The support team has been nothing short of outstanding, providing prompt, helpful, and personalized responses to our queries and concerns. It's clear they care about their clients' experiences.
CONSFor us, everything has been good so far.
Reasons for switching to GSMtasks
Pricing was too high.
Vendor Response
Thanks for the fantastic review! We're thrilled our route optimization, real-time tracking, and seamless communication have been so beneficial for your courier team. We're especially proud to offer all these features at one of the most competitive prices in the market. Thanks for switching to GSMtasks; we're delighted to have you on board!
Replied April 2024
Kenny
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
GSM Tasks
easy operation and value for money
PROSeasy to use and support team very responsive to issues or open to suggestions to modify or incorporate suggested features. havent tested the optimization features yet.
CONSSo far it meets our needs and suits our business case
Reason for choosing GSMtasks
met our needs
Reasons for switching to GSMtasks
Price and functionality
Vendor Response
Thanks for your review! We're glad you find GSMtasks easy to use with responsive support. It's great to hear it meets your needs and offers value for money. Appreciate you choosing us for price and functionality!
Replied April 2024
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Super easy and convenient
Support is great, integrations team are very easy to work with and the software overall is very robust.
PROSIt's super easy to use from adding tasks to complete them as a driver. With this tool we give our customers complete transparency where they can follow the delivery from our warehouse to the delivery address.
CONSYou cannot brand it as you like unfortunately.
Vendor Response
Thank you for your feedback! We are happy to hear that you are satisfied with our software and work hard every day to bring even more improvements to our customers :) Regarding your concern about branding the software - we would like to hear more about what your specific needs are. Right now, we offer customization on push-notifications (email/SMS logos and colors), etc.
Replied October 2020
Silver
Banking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Recommend to all firms who have work outside office.
Very happy.
PROSGood product, good real people support, not a robot speak with you. Easy to implement and use …
CONSCant say anything bad, the service is working well.
Vendor Response
Thanks for recommending GSMtasks! We're glad you appreciate our product, real people support, and ease of use. We're pleased to hear the service is working well for you. Thanks for being a happy customer!
Replied April 2024
Mia
Building Materials, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best software ever
Amazing, I love this software, it has helped me tremendously
PROSEasy to use, relatively cheap, amazing support team always willing to help and very kind, has a lot of features available to make it super effective and useful for me
CONSI honestly do not know, the product is still under development which means suggestions are easily taken on board and new features come out very often.
Vendor Response
Thanks for the glowing review! We're thrilled you find GSMtasks easy, affordable, and packed with useful features. Appreciate your understanding as we continue to develop. Glad we've been a tremendous help to you!
Replied April 2024
Maciej
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Long term user
Software is well known by all our team members, it helped us to develop our structure from 5 vehicles in 2016 to 27 in 2020 and number are still growing. All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away. They are also very keen on taking sugestions of how to make the software more user friendly...
CONSThere is very little downsides, the only thing I can mention is that sometimes the app freezes on the phone and must be reinstalled.
Vendor Response
Hello, Maciey. Thank you for your feedback! We appreciate your kind words and hope we can keep working with you and your team for many years to come. It has been a pleasure! We are constantly working on our app as well and try to avoid any mishaps that may occur. All the best to your company!
Replied October 2020
SCOTT
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Awesome delivery mapping/tracking
It has made my delivery routes much more efficient. I love that we can attach pictures at the time of delivery completion to provide transparency and protection against customer complaints.
PROSIt's simple and easy to use once you get over the learning curve
CONSIt doesn't integrate with our current POS system without investing lots of $ and getting the POS developer on board to link them, which I have not been able to accomplish.
Reasons for switching to GSMtasks
GSMTasks were more simple and less expensive.
Vendor Response
Hello, Scott. Thank you very much for your positive feedback! We are happy to hear that you are satisfied with GSMtasks. We try to offer our customers a simple yet very functional solution to make their everyday work easier. We hope we can work together for many years to come! :)
Replied October 2020
Botond
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Daily use
We are using it daily, all the day, this is our first workplace, where we managing our orders, routes, tours, drivers and items.
PROSEasy to use. I love the support, if I have a problem they response even on a Saturday evening.
CONSI have none of it, because if I have something I can contact with the Team and they can solve, update or make a new feature for that.
Vendor Response
Thank you very much, we try our best to offer good support and best service !
Replied May 2023
Shamsuddeen
Logistics and Supply Chain, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Fleet Management, Drivers Route, Courier Driver Management
We had multiple shipments, no routing device, we did manually, we routed manually, we started using GSM, and all changed to drag and drop, much convinient
PROSIt has all the features for drivers, From task to deliver to the door step, creating new task, input of destination, accuracy of optimization, location display, drivers activating tasks, routing, mapping. the best It squizes a ten hour job to 3.5 hours. Drivers, choose it, i myself googled many apps, the most convienient and the easy i found is GSMtasks, worth it, go for it.
CONSAs for improvement, need to have whats app icon near the contact, so we have option to contact by number or contact by whats app
Reason for choosing GSMtasks
it is user friendly, Just login, use free trials, no waiting, keep driving. All the Best to the team, they have did amazing Jobs.
Vendor Response
Dear customer! Thank you very much for taking the time to give us positive feedback! We are very happy to hear that you are satisfied with our product and that you have found it helpful in your everyday work. We are constantly working on making the software as user-friendly and convenient as possible and user feedback is just the thing we need to keep up with the good work. We wish you all the best and hope we can work with your company for many years to come!
Replied July 2021
Natasa
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2020
GSM task user
Flexibily. Simple
PROSOptimization Simple. Speed. Import and export funkcion.
CONSI can't delete a task. Only separately.
Vendor Response
Hello, Natasa. Thank you for your feedback! We are happy to hear that you are satisfied with GSMtasks. Regarding your comment about deleting multiple tasks at a time. Actually, it can be done and it's very easy! Simply hold down Ctrl on your keyboard and click on the tasks you wish to delete. Choose Change state from the drop-down menu and then choose Cancel. This will delete all the selected tasks :) All the best!
Replied October 2020
Christian
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Okay program
Easy to use for every one, sms notifications and email notification is very nice.
CONSThe price for integations to shopify is high.
Vendor Response
Hello, Christian. Thank you very much for your kind words and feedback! We are happy to hear that you are enjoying GSMtasks and find it helpful. Integrations with different platforms need quite a lot of work from our end as well, hence the price can be a bit higher. We are happy to hear that you are satisfied with our work and hope to work with you for many years to come :)
Replied October 2020
Marcin
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
We use GSM Task since over 2 years and we are not able to work without it now :)
All perfect
PROSThe software is great, maybe I will change some features but anyway all good.
CONSThat it is based on google maps, and I am able to check how many km my driver has to the point where he goes etc.
Vendor Response
Thank you for your feedback, Marcin! We are happy to hear that you are happy with our service and hope we can work with your company for many years to come! If you need any help in changing the features to suit your needs better, just let us know! We appreciate your support!
Replied October 2020
Tawanda
Events Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Best route planning software by far
Easy to use and very good support
PROSEase of Use Allows multi point routes Allows drop offs and pick ups to be correctly linked Proof of delivery is very detailed and flexible Cheapest by far for the features available.You pay less money and get more features as compared to OptimoRoute , OnFleet or Routific and any other so called "top 10" route panning software.
CONSIt was bit difficult to find the software.
Reason for choosing GSMtasks
Cheaper Better features Better support
Reasons for switching to GSMtasks
Too expensive and limited features. Does not accommodate multi point routes No proof of delivery
Vendor Response
Thank you for your feedback, Tawanda! We appreciate your kind words. The fact that our software is very affordable compared to most of our competitors is sometimes the factor that makes users think if we offer good quality service, but as you can see it is not the case. Our mission is to make everyday work easier for both big and small companies. With the functionality and customization possibilities we offer, that is possible. We hope that we can work with you for many years to come!
Replied October 2020
Botond
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
very good and easy to use
all of the system is very good, easy to use, all of us like it
CONSsometimes map is not available, sometimes the address runing themselves
Vendor Response
Thank you for your support, Botond! We appreciate your support. We work hard every day to resolve any issues that may occur. If you need any help with the data mapping (incl. addresses) just let us know. We are always happy to help our customers. Thank you for your loyalty!
Replied October 2020
Karsten
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
great software
great stuff
PROSeasy to use, very good value for the price
CONSnothing, all fine, I have no complains about the software
Vendor Response
Hello, Karsten. Thank you for the feedback and for your kind words! We are very happy to hear that you are fully satisfied with our product and try to keep up with the good work :) We at GSMtasks hope that we can continue working with you for many years to come!
Replied October 2020
Carmen
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Brilliant Support
GSM heard our 'wish-list needs' and put it into action, completely exceeding our expectation. Smaller tweaks can make such a difference to the end user. Thank you for hearing our needs.
CONSI very fortunately have nothing to say. We are very happy with GSM as a work tool.
Vendor Response
Thank you for your glowing review of GSMtasks! We're thrilled to hear that we exceeded your expectations by implementing your 'wish-list needs'. It's rewarding to know that even small tweaks can make a big difference for you and your end users. We're delighted that you're happy with GSMtasks as a work tool, and we're honored to have met your needs so effectively. Thanks for recognizing our efforts, and we look forward to continuing to support you!
Replied April 2024
Shayer
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2020
Fast setup, Easy to use, Cheap
I would recommend this software to small businesses that do not need to customize that much.
PROSOnce its all set up, this software is easy to use. We have employees that needed minimal onboarding to start using the system
CONSfeatures are limited. Advanced customization is not as clear or easy to implement.
Vendor Response
Thank you for your review and support, Shayer! It has been a pleasure working with your company. We are taking into consideration all the feedback from our users and try to offer more functions as we develop. Your feedback is important to us!
Replied October 2020
Muhammad
Verified reviewer
Telecommunications, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2021
Route Optimizations App
It is a simple and real-time task management app that is like most. Brings about the ideal result. Magnificent course streamlining capacity and simple intuitive assignment the executive's framework.
CONSits have manny issue its many time crash and not working many vendors like huawei and oppo phones. Many time its not get GPS locations. the second problem is it's a bit slow.
Reason for choosing GSMtasks
because its have better work than GSMtasks
Reasons for switching to GSMtasks
the easy accurate and great work
Vendor Response
Thank you for your review, Muhammad. We really appreciate you taking the time to give us some positive feedback and also point out where we can improve. We will take your feedback into consideration and give our best to always provide you with the best service.
Replied June 2021
Frans
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Making Business Life Easier
It is easy to get your work together when you have to send the workers out to work.
PROSI can easily see what I need to look for and where to ask the questions. I got help from the team quickly when I asked questions
CONSIT is new and I have to figure out how things work. I also have to overcome all negativity from other users.
Reasons for switching to GSMtasks
We struggled to get results we needed and was looking for a system which will develope with us.
Vendor Response
Hi, Frans! We are really happy to see that you have chosen GSMtasks as your partner and hope the software will help you achieve your business goals quickly. Hope our partnership will last for a long time!
Replied February 2022
Horia
Facilities Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Easy to use!
Whereas everyone else insisted on having 10000 features that didn't work, GSM tasks made sure to include only useful features, ensuring that everything runs smooth. We've been a paying customer for almost 3 months now and everything's been great so far. Their customer service is also spotless. Thanks!
Vendor Response
Thank you very much for good review !
Replied November 2016