All Linnworks Reviews
1-25 of 27 Reviews
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Tom
Verified reviewer
Business Supplies and Equipment, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
The perfect tool to help manage your multi-channel systems
I love the user interface and how it is so quick and easy to not only manage your product data and key information but also how it integrates with just about every major piece of software at the press of a button
CONSThe lack of SAP integration forces us to not use linnworks in its full capacity
Reason for choosing Linnworks
Cost was a big deciding factor but the Linnworks support we receive is second to none and any issues we have are either fixed or options are given to us to get third party developers involved
Vendor Response
Hi Tom, Thanks for the positive review! We love hearing how our software has enabled you to manage multiple sales channels with ease. I'll make sure to pass on your kind words to the support team, they will really appreciate it. Thanks again. Lucy Allen, Product Marketing Manager
Replied December 2021
John
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
Exceptional powerful software that grows your business
I've used them for 10+ years. It's a strategic and essential ingredient within my business. The team running it are innovative and ahead of the game.
PROSAlot of work has gone into improving the system. I've used it for 10 years or so. It 100% stable and easily replaces 1-2 full time staff. The team behind it are constantly looking to improve and stay ahead of the game.
CONSIt has some niggles, like all software, but their support is exceptional 24 hr service literally.
Reason for choosing Linnworks
Far superior technology that grows with your business
Reasons for switching to Linnworks
Better value - you pay a fixed price, not a % of turnover.
Vendor Response
Hi John, Thanks so much for the positive review! We love hearing from our customers - especially those that have been with us for many years. We pride ourselves on key points you mentioned including innovativeness and excellent support so we really appreciate this being noticed. Thanks again for your feedback and kind words. Lucy Allen, Product Marketing Manager
Replied December 2021
Amir
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Good all round option
Overall an very good system especially when you take into account the cost of it compared to other systems. Does a lot but could still do thing better while providing important business task within the system.
PROS- Has a lot of features that other systems may charge for - Has a chat systems for support - Can integrate with website and online marketplaces - Can integrate with many couriers - Can create Rules for dispatch and integrated invoices
CONS- System looks a little old - Can sometimes not works as you need - Feel like some processes could be simplified - poor reporting and unable to link to accounts well or without paying more
Reasons for switching to Linnworks
Cloud Commerce Pro was a poor system and they could not match anything they promised.
Nicolas
Consumer Electronics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Reliable and pretty customizable
It's able to cope with any volume whatsoever. Any spike or high volume and this software can deal with it.
CONSThe pricing is high, can be difficult to tweak for some less technical-minded people. Much preferred the desktop version to the cloud.
Mark
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Just starting the Linnworks journey....
Serves as an integration between our legacy system and the ability to scale marketplace expansion.
CONSJust getting to know the software, so difficult to say at this stage.
Reason for choosing Linnworks
The Linnworks team listened to my requirements and understood that our knowledge was limited, but offered the best solution at a competitive price.
Vendor Response
Hi Mark, Thanks for the review! It's great to hear about your positive experience as a new customer. We're excited to continue this journey with you. Thanks again. Lucy Allen, Product Marketing Manager
Replied November 2021
Mikaela
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed December 2021
Good basis for a eccomerce business
Using this software daily in order to process orders, manage stock and run basic reports is obviously invaluable to a eccomerce business, overall the system pretty much does what it says it's going to do. I do find that Linnworks support is often lacking and more often than not I have had to solve issues myself which can be frustrating. Setting up new marketplaces and introducing new processes can be quite hard to achieve without painful interactions with Linn Support.
PROSLinnworks offers a fairly user-friendly system that can be somewhat customisable to what a small/medium eccomerce business needs. The order management system is on par with many other competitors and the new desktop version of the order processing is far more intelligent however does look a little cluttered so can be hard to use in a rush. The listing process for many marketplaces in pretty standard and does offer the ability to create an almost endless list of properties to suit your product types.
CONSThe software can be slow and buggy somewhat, there are also issues with using certain functionalities on Firefox/Chrome so often you will need to have both browsers open which isn't ideal.
Vendor Response
Hi Mikaela, Thanks for the review and feedback. We appreciate receiving this information to make sure we can provide the best product and service to our customers, we've taken your notes on board. Thanks again, Lucy Allen, Product Marketing Manager
Replied December 2021
Richard
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
I have used for over 7 years and is a good platform
Linnworks has truly transformed the way I manage my e-commerce business. As an online seller with shops on eBay, Amazon, and Shopify, I needed a solution that could streamline my operations, and Linnworks was there.
CONSOver the last 2 years I think they have been bought out and the prices are changing alot.
Vendor Response
Hi Richard, Thanks for the positive review. It's amazing to hear how Linnworks has transformed how you manage your business and streamlined operations. Regarding your second point, I just wanted to confirm that Linnworks haven't been bought out. We acquired SkuVault last year to extend our platform offering and it now sits under the Linnworks brand as an IMS and WMS product. Thanks again!
Replied November 2023
Antoine
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed December 2021
centralize sales from various channels - all fundamental improvement request are ignored
well, it has been helping to grow but the recurring lack of support and unclear development strategy is really turning this experience into a bitter one.
PROSCentralize all our sales platforms.......
CONSAll fundamental improvement request are ignored. They release new functions update but these have bugs or design errors. Despiting reporting them and somehow confirmed, nothing has been done to fix them causing daily usage to be painful.
Reason for choosing Linnworks
all our sales channels were covered by the integration
Vendor Response
Hi Antoine, Thanks for your review, information like this enables us to improve both the product and service we provide for our customers so we appreciate your feedback. I've passed this onto the relevant teams. Thanks again, Lucy Allen, Product Marketing Manager
Replied December 2021
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Great order processing solution for SME, but can be clunky
We outgrew the solution and found it increasingly frustrating to use. but it can get the job done for smaller businesses with lower volumes for sure.
PROSEasy to set up and use. Proactive support. Low cost solution. Support many key sales channels OOTB.
CONSMapping skus by channel is clunky. Slow response on scheduled tasks. Occasionally unhelpful error messages. Clunky import and mapping via csv. Inventory control can create unexpected results at times.
Joe
Retail, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2022
Just find something else
If I could go back, I would find a different order management system. At this point, it's far too late to stop deployment, but nothing about setting this up is easy. This experience has been very frustrating and I would not recommend this product to anyone.
PROSIf I had a small company and only a few orders to process a day, this would be fine.
CONSThis product makes scalability difficult an is not intuitive to set up. The Warehouse Management System is buggy as well as expensive. The customer support is very weak. Our rep doesn't seem to know anything. We had training sessions set up for weeks now, but no one has managed to learn anything. No one over there can seem to answer any questions let alone even reply to an email.
Trevor
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Reliable backbone of an eCommerce business
Excellent. We are happy with the product and it has helped us grow as a business
PROSExcellent marketplace management, catalogue management and dispatch.
CONSWeak points are reporting and warehouse management
Reason for choosing Linnworks
Price and functionality
Reasons for switching to Linnworks
Volo was buggy and expensive
Vendor Response
Hi Trevor, Thanks for the review. We love hearing how our software has supported your business growth. We look forward to helping your business automate processes and grow even further. We also appreciate your points regarding reporting and warehouse management. We have enhancements for both of these coming soon so watch this space. Thanks again, Lucy Allen, Product Marketing Manager
Replied March 2022
DeAndrew
Consumer Goods, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2023
Overpromised features of software and upfront director of sales lied about multiple items
Terrible. I wish I never agreed to a 12 month contract with them.
PROSAt first, I liked the look and functionality of it. However, they could care less about having a good working relationship with you. They will continue to charge you if the software is not a good fit for you. I could not be more frustrated with poor service and responses. This has been the WORST experience thus far working with a software company.
CONSCustomer service is a joke. I have no clue who is in charge. The [sensitive content hidden] jumps in when I have an issue rather than the account rep who was assigned to me. They are slimy and have lied multiple times. They say they offer demand forecast but they do NOT. They said you can track sales per sku same day but they do not. There are so many bugs in this software. Not useful at all. You are much better off using your own spreadsheets to track inventory.
Reece
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Brilliant softwear
Linnworks has been an amazing piece of soft wear that has helped grow the business massively!
PROSVery easy to use, loads of different options to suite your self, customisable! Very little issues
CONSThere is minor things what we hate about the software the main one being labels some times print on a PDF instead of automatically going to the printer.
Vendor Response
Hi Reece, Thanks for the positive review. It's great to hear how our software has enabled your business to grow. We also appreciate your feedback about the label printing, I'll make sure to pass this onto the product team. Thanks again, Lucy Allen, Product Marketing Manager
Replied December 2021
Daniel
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Solid software
good functionality, easy to use and connects to all marketplaces
PROSVast integration to channels and easy to use. unlimited users and SKUs
CONSA little expensive and tech tickets sometimes take time to be resolved.
Vendor Response
Hi Daniel, Thanks for the review! We love hearing from our customers especially when our software is able to make a positive difference to them. Thanks again - we really appreciate it. Lucy Allen, Product Marketing Manager
Replied December 2021
Mevan
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Excellent Software
Inventory management and product listing
CONSSome features got longer to develop for example images with extended properties for magento2 and shopify
Vendor Response
Hi Mevan, Thanks for the review! It's great to hear that you're satisfied with the core features of our software. We've taken your feedback on board regarding feature turnaround time. Thanks again, Lucy Allen Product Marketing Manager
Replied December 2021
Richard
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Linnworks Multi Channel System
Very good, customer service is good and always answer the phone
PROSintegration to multiple channels was easy and seamless
CONSLack of customisation, we can't seem to make any individual changes
Reason for choosing Linnworks
Just seemed to suit our business more
Vendor Response
Hi Richard, Thanks for the positive review. It's great to hear our software has enabled your business to seamlessly integrate with multiple sales channels. I'll make sure to pass back your feedback about customisation on to the wider team. Thanks again, Lucy Allen, Product Marketing Manager
Replied December 2021
Yahya
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Linnworks is the best in the League.
I was in the pioneers of using this product but as the time passed it goes very expensive.
PROSIt has most features and integrations which Sellbrite, Stockkonnect and Selics dont have.
CONSIts server is slow and Support takes a lot time, its also goes expensive after certain order limits.
Reasons for switching to Linnworks
They were having less features
Mark
Textiles, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2019
Suck you in and then spit you out.
fairly easy to use.. nad then they hit you with a price rise once you have got used to the software
CONSRaising the Prices by 350% and saying the majority of customers will pay less. Seeing as none of their prices have decreased they are lying saying that the majority will pay less as the majority will be small customers on the lowest price bracket.
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2018
It allowed us to sync our bigcommerce stock with our Amazon...
It did do what it said on the tin... But it wasn't the nicest UI to use and needed some attention to get your head around how it all worked. It seemed the best out of the bunch of stock management.. Still had it's problems..
CONSDidn't always sync stock and the software crashed a fair bit. the UI was horrible to use at times.. It wasn't so bad once you worked out what does what... But for a new user it's pretty nasty!
Ian
Retail
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2016
Great product a a great price. Just what you need.
Linnworks offers excellent multi channel stock control and order processing. In over 2 years of use we have not oversold a product over our 17 selling channels. Their customer support is very good and their prices are a fixed monthly amount which is great for accounting. e-commerce is not a 'One Size Fits All' type of business, but Linnworks is adaptable and customisable and fits in perfectly with the way that we want to do things
CONSSome of the documentation does need updating, and a bit more input into their forums would be good.
Gareth
Retail
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2015
Good value and good products but standards are slipping
The best part about linnworks is the value compared to other e-tail software's out there.
CONSI dont like the fact that if you need change things are taking longer and longer such as integration with channels or bugs within the software
Patrick
Retail
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2016
Great software with a few issues.
Linnworks has some advanced functionality to make ecommerce much more automated and less time consuming such as scheduled imports and exports of CSV files. You can set up the software to automatically pull inventory data from a file every day, every week, etc. as well as exporting order data to a file on a set schedule. It integrates with many popular ecommerce marketplaces to allow companies to expand their reach.
CONSLinn Systems seems to be switching their software from a program that was installed on the user's computer to a cloud-based system, and they haven't quite gotten all of the kinks worked out of the cloud-based version. There are some bugs that negate some of the software's great functionality, and the system just doesn't seem to be quite finished. Also, support is decent but not the best I've experienced.
Eliah
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed June 2015
Great Solution
Great tool for anyone looking to automate their e-commerce business. I have used many solutions out there but was not satisfied with my experience. Their platform has been working great for me. They manage my orders, control/update my inventory, provide direct supplier integration feeds and work with my Amazon FBA account. They also connect with my shipping couriers which allows me to create/print my shipping labels. I no longer have to remember all my log ins for my Marketplaces/couriers, etc. I have about 50,000 sku's in my inventory which was frustrating to get loaded in to the system but the tech support was able to make a little bit easier for me. This was the most difficult part for me because of my inventory size but overall I would have to give this solution 5 stars.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great all around software but is lacking in a few key areas
Overall experience is OK and the application proves to be very capable. But is lacking in the documentation area. I find that its much easier to reach out to support to get the necessary information.
PROSGenerally easy to use. 24 hour support. A lot of value for the cost
CONSLacking in a few key areas and often find that you need to jump through hoops to accomplish a simple task.
Nate
Retail, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed May 2018
Good company, Bad Experience
Linnworks offers a good platform to control certain processes and marketplaces without an exceptional amount of hassle.
CONSTrouble is, the software is not extremely user-friendly, and sometimes the bulkiness is hard to deal with. Our company switched to an alternative company as a result.