All Market Dojo Reviews
1-25 of 90 Reviews
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Lucy
Fund-Raising, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
CTB Charity Auction
My overall experience was amazing! In my first meeting we quickly established everything we needed to get in place & within only a few days I received a version of the graphic design for the system & for the interface along with the initial Auction List layout. The catalogue design was also absolutely second to none! I made a number of changes to lots & prices but nothing was ever too much trouble & all of these changes were made promptly! I felt that Market DOJO has really listened to what I needed & as a result there were very few design or layout amendments which made for a smooth run. The way that [SENSITIVE CONTENT HIDDEN] managed the project really was outstanding - always keeping me updated with progress & sending me To Do lists of what was left. It was a total breath of fresh air to work with a company who cares so much about its clients & ensures that the maximum quality project was delivered. The result of the auction was £6300 raised which was totally amazing & we thank Market DOJO again. Thanks, Lucy Chatting
PROSThe software was really easy to use for the auction in terms of managing the auction lots, editing the lots & setting reserve pricing. It was also very easy to contact the bidders either one by one or as a group throughout the auction. Messages also came back easily. Any IT issues we had were also logged via the software & amended really quickly. It was also great for reviewing the latest & highest bids & placing new bids. The design, layout & look & feel were second to none & I received many comments about this.
CONSIt is hard for us to say as we were lucky enough to be able to use this software free of charge for the charity. I personally think it would be good to show images of the lots on the auction & also to show current highest bids for all lots even if you havent bid on it. Finally it would be good to notify bidders when they get outbid.
Vendor Response
Hi Lucy, Thanks so much for taking the time to leave a review.It was a pleasure working with you & Carter The Brave.We're delighted to have been able to play a part in raising such a fantastic amount for Birmingham Children's Hospital and The Carter The Brave Research Foundation. Many thanks for your suggestions, these are the reviews we appreciate most as we love to know how we can improve. We now have a development ticket to display the current highest bids as you have mentioned. We also have a ticket on sending email notifications when a participant is outranked during an auction.This is displayed in the live feed above the auction, however we realise it could be made more obvious.We will do our best to address this.Finally due to the nature of our general use, an image for each lot is not often needed, however we have taken your feedback onboard as a future idea. A work around is using the 'Documents' tab where images & other documents can be uploaded. Thanks again MD
Replied February 2021
Mohammed
Real Estate, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Using Market Dojo
At Emaar, with tens of sourcing events every week, we are very grateful how Market Dojo helps us in being more effective. With such an easy to use system, our procurement team creates quickly and easily RFQs, RFIs and various Reverse Auctions events. Additionally, the Supplier Onboarding portal saved us hours and hours of work by automating the pre-qualification process for any new vendor. Over the years, the platform has helped us to build a constructive and transparent relationship with our vendors and generate substantial savings on our procurement costs. One more thing we appreciated, every time we had a request for a new feature, the team at Market Dojo engaged in a constructive conversation and for most of our requests, they built the required improvement in no time. Last but not least, the support team is absolutely fabulous. Anytime we or any of our vendors had a question, the team responded and resolved any issues promptly. It’s such a pleasure working with the team at Market Dojo.
CONSGreat tool to track interaction with suppliers, only suggestion would be to integrate more advanced features to manage the Contracts with the suppliers, but I heard they are already working on it.
Huyen
Retail, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2018
Review on MD e-sourcing
Easy to use. It’s not take long time to create a tender on the system.
CONSIt is not flexible to adjust information. For example, if the bidders type wrong name of company, they cannot change after signing in.
Vendor Response
Thank you very much for the review. We are very pleased to have you as one of our customers. We continually strive to improve and we currently have the functionality for users to change their company name and details through the support function. In the future we will look into this ability through a more automated fashion. Kind regards, Alun Rafique, CEO Co-founder
Replied November 2018
Aurelie
Security and Investigations, 10,000+ employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2018
Very good experience with Market Dojo
Great experience in using Market Dojo with brilliant and quick support. This is a smart tool which simplifies a lot the process for complex projects! I am sure the tool will grow even more in the future, assuring it a great future and success.
PROSThe team and support is really great, always trying to find the solution which is the best for your business. The simplicity, it is not overcomplicated, do the job well and you do not need to spend ages to build your events The improvements which are released regularly and take customer remarks into consideration The "Sandpit" tool which allows you to test your event as if you were a bidder and adjust accordingly, in live. Project stakeholders can access event you want to share with them, and you can also include access restrictions The different ways to access the content (Documents repository, into the event question directly, via Excel download, etc... )
CONSThe scoring for an event with a lot of questions and bidders since so far I believe scoring is only possible per bidder rather than per question across all the bidders, to keep the same scoring logic.
Vendor Response
Hi there, Thank you for your review and feedback. We are pleased that you like our ease of use and the ability to test in the sandpit feature. You are quite right, at the moment scoring is only possible by bidder and not by question. This is however something that we currently have in our pipeline to rectify. We will certainly be in touch once this issue has been resolved. Thanks again for the review. Kind regards, Alun Rafique, CEO Co-Founder
Replied November 2018
Khaled
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
An innovative, powerful eSourcing tool that gives buyers absolute control over their tenders.
Market Dojo has offered me excellent flexibility and customer support to personally operate two RFPs. I have been able to set as many questions as I like, with virtually no restrictions on the parameters set for bidders to answer to ensure that I obtain only the information I require. Incidentally, a lot of bidders commented they preferred this as it allowed them to reduce the work required to submit bids. I love the fact that I could copy and paste the structure of a previous tenders to avoid having to construct new tenders. It saves so much time and enabled my organisation to continually improve the tenders it puts out to market without having to start from scratch. Lastly, Market Dojo's customer support is excellent. They offer a website chat function and email support during office hours and regularly follow up on queries I make out of hours. I always receive personalised, solutions orientated feedback. Market Dojo's owners and employees are clearly very proud of their product and took a keen interest in ensuring I got the best out of its features.
CONSIt requires training, quite a bit actually to learn how to operate various features. The website would benefit from short video blogs showing how to use Market Dojo's features. Once an RFP is launched, it is very difficult to change it so, it needs to be tested prior to an RFP being issued.
Nancy
Events Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great customer service
Customer Service is awesome. [SENSITIVE CONTENT HIDDEN] is always very helpful.
CONSFor our suppliers to go in and register, they have a hard time navigating and tell me often that it's not very clear or user-friendly. I don't like when I am updating the COI by Proxy for the supplier, that it goes back into the whole approval process again even though they are already approved.
Vendor Response
Thank you very much for your kind review and feedback Nancy. We are taking steps to make the sign-up process more intuitive for suppliers who have been previously invited. I hope this will help and you should see the first parts of this update coming in the next month. We have also recently made changes so that you will not go back through the workflow when documents are updated on suppliers who have already been onboarded. Hopefully this will save you some time too.
Replied April 2021
Dane
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Flexible & time saving program
From the support team, through to our personal Market dojo manager, the experience of using this platform was always a positive experience. It was a pleasure to work with Market dojo to achieve our online Auctioning targets, which was a success. The platform was easy for our many suppliers to access and use, with straight forward functions. The reporting tools and summaries created afterwards were quick and easy to download allowing for strong analysis of any Auction we ran.
PROSA very easy and straight forward online Auctioning platform allowing our company to manage our many items to be Auctioned successfully.
CONSNone to comment on as we did not have a negative experience using this platform
Vendor Response
Hi Dane, Thank you kindly for taking the time to write a review of Market Dojo. We look forward to helping you again in the near future. Kind Regards, Alun Rafique - CEO & Co Founder Market Dojo Ltd
Replied June 2019
Max
Computer Software, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best in class eTendering software
Fantastic company to work with, great software and an extremely knowledgeable and friendly team in support.
PROSEasy to build RFQ's / RFP's. Most important of all is the ability to evaluate multiple supplier pricing responses without having to spend weeks re-formatting the excel spreadsheets they have sent back - huge time saver. Also using the MarketDojo esourcing tool drives far more competition (and therefore better pricing and savings from competing suppliers) - the psychological element of competition this plays on with suppliers should not be underestimated as it's extremely powerful.
CONSIt would be great if there could be an integration with public sector tender portals such as Find a Tender, Tenders Direct, Due North etc as not having this integration can prevent certain clients taking the product forward.
Reason for choosing Market Dojo
Easier to use, better support, cleaner and more straightforward user interface, additional areas such as SRM add more value.
Vendor Response
Thank you for the review Max, some great ideas there.
Replied April 2021
Anonymous
1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
Effective, no frills
We have been using MarketDojo for several e-sourcing events, from simple to complex ones. The client / customer support team is very effective, and the tool is basic, but gets the job done without needing to invest significant amounts of money for larger suites. It is worth to invest some time in thinking through the event structure, to avoid extra workload in the analysis/awarding phases.
PROSCustomer Support: very responsive, always going the extra mile to help setting up and managing any e-sourcing event.
CONSSome steps required to set up an e-sourcing event are not so straightforward. Awarding: rather basic.
Reason for choosing Market Dojo
Colum
Verified reviewer
Gambling & Casinos, 5,001-10,000 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
Dojo for Paddy Power Betfair
Dojo have helped us greatly in rolling out our Procurement systems strategy. They have offered us agile, easy to acquire, value for money solutions for tasks like Category planning and eRFx. Their tools are also easily shared with our operations around the world, assisting us in globalising our Procurement service.
PROS- Extremely agile - very easy to acquire and use - Excellent value for money - low investment required - Top class customer support - 2nd to none
CONSNo negative comments to make. The effort and investment required to get started with Dojo solutions is so small relative to other solutions that any "downside" would be quickly forgiven. Yet, we haven't seen any to-date.
Mary
Consumer Goods, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Delivering Savings and Value
We worked with Market Dojo for many years and Market Dojo have always given support and were quick to respond when requested.
PROSThe Market Dojo platform offers an easy to use space for suppliers to register, participate and communicate directly through the platform. We have successfully used this platform to manage our tenders and eAuctions to deliver value and savings for our clients.
CONSThe post event analysis functionality is limited, particularly where there are multiple lots and scenario requirements.
Vendor Response
Mary, Thank you for taking the time to review Market Dojo. It has been great working with you and the IDDea team over the last few years. We are really pleased to hear that you have found the platform easy to use and have generated the value and savings we strive to provide. As you quite rightly mention, our post-event analysis and reporting functionality is something we are continuously working hard to expand and improve on. We are looking forward to developing this for users. Kind Regards, Callum
Replied January 2020
william
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
The future of Procurement, easy to use and set up.
Simple .
PROSEasy to use. Users see the benefits as soon as they start using the system. Easy to on board suppliers , we have on-boarded people in a few minutes. Traceable, all our data about the quote in one place that is audit-able.
CONSSupplier side needs a little work, but nothing major. I would like the ability to make the attributes in the lots system filterable.
Corne'
Information Technology and Services, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
FantasMaDojo!!
The Market Dojo suit of products are really top class. From being super simplistic to implement and use, to the wide range of really focused uses, this is truly a remarkable product. I have truly enjoyed having my teams use the product and have seen fantastic results driven through the use of it.
PROSSimple to use interface, ability to manage simple to highly complex projects and clear and concise reporting.
CONSHaving to move away from it..., would use it again any day.
Reason for choosing Market Dojo
No implementation cost, simple ready to use applications and far cheaper to maintain.
Bruno
Retail, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2021
Long time frequent user
Is really great since is so simple to use yet powerfull tool
PROSIt is easy to implement and easy to use with great results off the bat
CONSIt does not integrate with another ERP software
Vendor Response
Thank you for taking the time to leave us a review Bruno, we're glad you find our tool so user friendly!.
Replied February 2022
Carl
Hospital & Health Care, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2021
Market Dojo -User experience
Tenders, and our supplier performance measurement survey, in the nearby future there will be an RFQ.
PROSThe weighted survey posibility, to tender with a RFQ that I could change into a dynamic E-auction with advanced Lots.
CONSThe invitation of event's always require a login for the end-user, and that's sometimes difficult to get them attending the event. I'll hope to see some changes in this in the future, so participants can attned an event without having to login.
Vendor Response
Thank you for taking the time to leave a review Carl. Some great feedback and ideas there, we'll be sure to take these onboard.
Replied June 2021
Amy
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Market Dojo review
Really good customer service and a great system.
PROSEasy to use Great tech support and customer service Functions are perfect for what we need
CONSThe email that goes to customers doesn't seem to give great guidance. A lot of suppliers have had to email me for help
Vendor Response
Hi Amy, Thank you very much for taking time to provide a review of our Sourcing platform. We at Market Dojo pride ourselves on our customer service and guidance content. Thank you for that feedback. Regarding the email which goes out to customers, we can help with guidance on how to write a compelling invitation / brief so that the detail is concise, ensuring all relevant information is included in the body of the invite so its clear to suppliers what they are being contacted for. Don't forget, suppliers are able to access the 'Help Dojo' tool in the bottom right hand side of the page once logged into Market Dojo where they can directly chat with a member of our support team for any troubleshooting. Thanks once again, Alun Rafique - CEO & Co- Founder. Market Dojo Ltd
Replied June 2019
Richard
Logistics and Supply Chain, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Great reverse auction Saas
I lead a procurement team covering the Middle East and Africa. We used Market Dojo to qualify vendors and negotiate prices, using the online reverse auction function. The tools are incredibly easy to use and the reverse auction events drove considerable savings in our business.
PROSEase of use for procurement teams and bidders. Enforces a structured process.
CONSFurther integration into the procurement process would be useful.
Adam
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Market Dojo RFI Administration
Very favorable. Easy to download the results.
PROSVery intuitive flow and set-up for creating sourcing events. Easy to add users and liked the ability to label document versions. We had 18 Suppliers participate in the sourcing event, submitting for two rounds, and I did not get a single call for technical support on the platform - they found the submission process very straightforward & intuitive.
CONSNo real issues; sort of wished we could create an RFI without the questionnaire portion, but not a big deal.
Reason for choosing Market Dojo
Not sure; I was not involved in the purchasing.
Vendor Response
Hello Adam, Thank you for your review, we are super happy you found the platform intuitive. We hope the sourcing event was a great success. If you have any questions in the future, please do reach out. The team at Market Dojo
Replied February 2023
Caroline
Retail, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Excellent experience, easy to use and effective
Price savings, time savings, process efficiencies
PROSI like that the software can be adapted to create a bespoke auction which can be as simple or complex as is required; I like the reporting/data available; I like the support available from Market Dojo. And it's very cost effective.
Laura
Retail, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Great
The software is highly intuitive and easy to use and delivered savings of c.8% as part of a tender process.
PROSEase of use Live auction visibility and features The download and upload function simplifying the build of the auction
CONSThe difficulty deleting erroneous bids during the live auction
Vendor Response
Thank you Laura for providing this wonderful feedback. We at Market Dojo really pride ourselves on the ease of use for both Host and Supplier. Regarding your comment RE: Deleting erroneous bidding. Actually there is a really easy to use button next to all of the historic bids which, once you have identified is erroneous, you simply click on to remove. If you would like a quick tutorial on where to find this please do let your account manager know and he will be happy to guide. Thank you once again for your feedback
Replied June 2019
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
The ease to profit gains
A great experience, on good speed. There is nothing more relieving than having to do a lot of work and being able to finish it in a good space of time.
PROSIt provided the correct tender/contract processing aid and it gave me the opportunity to generate profit.
CONSI honestly can't say... I have not had a bad experience thus far.
Martin
Automotive, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Easy to use methode to save money & time
We use this reverse auction software since nearly 3 years at BOSCH to benchmark products & achieve a maximum in savings. The tool is easy to learn & easy and fast to use once you have the routine. You can save a lot of time and bundle projects as well.
PROSEasy to use & efficient
CONSnone
Steve
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2017
user feed back
This Tool cuts down on time, and paperwork. When handling multiple projects, it is easy to go to the dashboard and find out the status of Events in an instant. The ability to monitor cost savings is valuable when reporting to Managers etc... There is far more to the Tool that I have not explored yet. I would welcome some sort of real-time user community, where experiences and knowledge could be shared.
David
Construction, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Quite possibly one of the simplest yet most effective ways to save money on your procurement!
Significant savings against procurement budgets.
PROSVery easy to use, auctions can be as simple or as complex as you require. This in turn means your supply chain interact with the platform more completely - generating greater results. Auctions can be set up in a matter of minutes.
CONSHaving only used the Auction function thus far, I have yet to encounter any negative aspects related to this specific feature alone.
Vlado
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed April 2016
Great cloud based e-sourcing software with top e-auctions functionality and excellent support.
Pros: - Full SaaS - A lot of options to customize each event - Very good questionnaires and scoring system - Weighted auctions reverse, forward - Easy to register and bid for participants - Multilanguage, multicurency Cons: - You may create your own vendors database, we miss global vendor database