All Onfleet Reviews
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Sonja
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed October 2021
Onfleet User Review
Sonja
Verified reviewer
Food Production, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Onfleet User Review
Onfleet is essential to our company because it makes sure that our customers get what they ordered, we are able to track where our drivers are in real time, give the customer an estimated time of arrival and have a spot for all their contact information. It is beyond helpful!
PROSI really like how easy it is to add a new stop onto a route, or switch drivers, or adding a whole route onto another driver's route is also a breeze. Its super simple!
CONSI wish it had the technology to map out locations based on traffic so we could make sure deliveries went to the right route depending on how many stops are on that route.
Vendor Response
Thanks for your feedback, Sonja! We love working with Kitchfix :) We'd love to hear more about your needs regarding mapping out locations based on traffic, as our routing engine does consider historical traffic data so perhaps we can run you through that sometime (if that's what you're looking for)!
Replied November 2019
Sean
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2020
What a great piece of software
Onfleet is a fantastic program that has not only improved the routing of our drivers, but it allows us to be more accurate when making deliveries so our on-time rates have improved. There are a lot of great features with Onfleet, some of which are: - The ability to build routes that tell us exactly when we should arrive at a location allowing us to hit a target delivery time over 95% of the time. - The route building feature has allowed us to get creative with how we route our vehicles which is also allowing us to make more deliveries along certain routes and has greatly streamlined the route building process. - We can see where our delivery crews are at all times and predicted ETA's which allows us to reach out to customers if we expect a delay in their delivery time frame which has lead to happier customers. - The ability to notify our customers when we are arriving at their house with a live tracking link has improved the customer experience. - The ability of our customers to leave reviews allows us to highlight issues with delivery personnel as well as take all of our 5-star reviews and compile them and showcase them on our website with actual testimonials and also allowed us to build a rating system.
CONSThe biggest issue with Onfleet is a feature that sounds like it could be nice, but it has been nothing but a headache for us. This feature auto-fills a very small form, but it is just such an annoying problem because we have multiple orders with the same customer so all orders will get auto-updated to the newest entry erasing the data in the entry before it. That is really the only complaint that we have and it is a big one for us.
Vendor Response
Thank you so much for your feedback, Sean. We're glad to hear you're enjoying use of Onfleet and have noted your feedback regarding the auto-fill functionality. We really appreciate it and someone from our product team may follow up with you to learn more.
Replied December 2020
Mathew
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
This company just raised its prices and reduced its support
I am actively looking to switch
PROSI hate how this company reduces features and raised prices
CONSThe account manager only hits you up to raise prices on you
Reason for choosing Onfleet
They weren't around
Ananda
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Great product. Not sure there is a real competitor on the market.
making driver time more efficient for our drivers.
PROSEase of use, we usually don't have to reach out for assistance and we perform 100 tasks a day.
CONSThere's not much to not like. We do not have complaints about the software.
Vendor Response
Thank you so much for your review Ananda. We're glad our tool improves your drivers' efficiency and that you see Onfleet as the go-to platform for your delivery needs. We look forward to continuing to work with you and your team. Have a great day, and thanks again.
Replied October 2023
Kevin
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Mood Cannabis Jackson
Things we like most: Ease of use and functionality
CONSToo much money for the amount we use it
Vendor Response
Thank you very much for your time Kevin, and for being a valuable customer. We have contacted your support manager and our support lead to address any value issues you have. Of course we want to make sure you're getting the most bang for your buck. Looking forward to helping you with that and continuing to work together on growing your business. Thank you
Replied October 2023
John
Verified reviewer
Internet
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Overall it's made life simplier
The ease and comfort to be able to manage a fleet of drivers seamlessly and handle issues in real time.
PROSOnFleet allows me, as a delivery manager and dispatcher, to have a constant birds eye view of employees. It also gives me great data and ability to track issues and problems with ease and from anywhere.
CONSThe mobile site, however function, is lacking. I would love to see a OnFleet Dispatch app that would give me much of the same usability as the full desktop site.
Vendor Response
Thanks for the review and feedback, John! It's great to be working with Supper Meals. Stay tuned for an announcement regarding mobile dispatching in the coming weeks :)
Replied January 2018
Safir
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Amazing platform! Best on the market
Onfleet has streamlined and automated our operations and logistics completely! What used to take us 30-45 minutes each morning is now completely automated and takes a few minutes! We tried Tookan first, but Onfleet is such a superior software. It really is the best in the market!
PROSEase of use, routing algorithm, the UI/UX, automated customer notifications
CONSPrice is a bit steep, but you pay for what you get.
Reasons for switching to Onfleet
Such a better product.
Vendor Response
Thanks very much for your review, Safir! The Onfleet team is excited to work with you and the Hamper team.
Replied January 2020
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Just what we needed
I like everything about it so far, up to the second etas is very important nowadays. Beautiful UI makes it very pleasant to my dispatcher's eyes.
CONSI dislike the fact that it wont sync offline, when my driver loose signal they have to wait until signal returns.
Assaf
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
review
very good
PROSeasy to use , user friendly , fleet managment
CONSbugs , gets stuck , expensive to interact with other systems
Vendor Response
Thanks for the review and feedback - we aim to be easy to use for dispatchers, admins, drivers, and your customers.
Replied August 2021
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
organized and efficient
not a lot of issues, the lag and glitchy missing inputs are the only things that are really an issue.
PROSit's a pretty awesome process, from adding clients info, tracking and seeing the route. my team uses it more to input clients as the delivery team uses it more in detail. i do enjoy that it has extra functions of requesting signatures, pictures, ...etc of delivery and being able to track the process. so if i have a client asking me about tracking, i can see who it was assigned to and contact them immediately.
CONSit lags a bit, there was a few time i input my clients info but comes time maybe there was a glitch in the program, their scheduled delivery never showed up onfleet and caused a bit of a commotion. i catch it lagging a lot late.
Vendor Response
Hey there - thanks for the review and feedback! It would be helpful to get some more info about your lag and missing input issues. Feel free to email support@onfleet.com - we're here to help!
Replied January 2019
Dylan
Arts and Crafts, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2018
Onfleet has been great for my company in allowing ease of creating routes and managing our drivers
It is much easier for us now to make routes and manage our drivers, and to see where drivers are when customers call in asking how long it might take for them to receive their delivery.
PROSThe ease of using the map overlay in creating routes, and the optimizing feature for assigning tasks
CONSThat you have to drag assigned deliveries to another driver if they aren't in the same team, also when optimizing when multiple tasks are going to the same location it won't put those tasks together but will make the driver go away from that address and then return.
Vendor Response
Thanks for the feedback, Dylan! We love working with Flowers for Dreams. Our customer success team will be in touch soon for clarification around your route optimization issue.
Replied January 2018
Ellie
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
More Info
great product
PROSthat it is a live tracker and accecable via the driver app with so much extra features
CONSthe optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.
Vendor Response
Thank you for your insights! Driver routes are a result of optimizing amidst traffic, number of drivers, customers - but understand variety is the spice of life and hope you can find different routes with your drivers, too!
Replied August 2021
Antoine
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Very good product for delivery compagny
Very good expérience thé software have a lot of fonctionallity
PROSI like very much the API intégration. Its easy to use
CONSI don’t like the fact that we can’t let thé drivers auto assign themself task
Vendor Response
Thanks for your great review! Auto assignment - stay tuned for good news on this feature soon!!
Replied August 2021
Adrian
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great delivery manangement - game changer
We use to use paper delivery control sheets. the driver would forget sometimes. This is a game changer
CONSI wish we could search past deliveries easily.
Vendor Response
Thank you for your thoughts - we're happy to hear Onfleet has made an impact on your business and customers.
Replied August 2021
fiordaliza
Medical Practice, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
bio disttribution
great for my job
PROSkeep tracking all shipping perfect for everyone at work
CONSI like everything about it im please by this progam
Vendor Response
Thanks for your review! We love working with OneBlood and glad you're enjoying Onfleet too.
Replied March 2020
Rado
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2017
Great API integration
Delivery service in San Diego area providing same day service for medical patients. Using Onfleet for 5 years.
Vendor Response
Thanks very much for your review! We're excited to be working with San Diego Organics. If you have any further feedback, please email us at support@onfleet.com. We're here to help!
Replied February 2017
Alex
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Best logistics software we've come across
Onfleet was able to address all of our companies needs from handling automated sms messages to customers to optimizing 100s of routes for us on a daily basis. OnFleet is the most technology / company friendly logistics software we've used since we started our business.
PROSFunctionality and willingness to add features we request.
CONSWould like to see routes get optimized based on start / end location vs. hub approach.
Vendor Response
Thanks very much for your review! We're excited to be working with the 2ULaundry team. Your feedback regarding route optimization has been shared with our product team for review!
Replied February 2017
Ronald
Construction, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great Service
It has improved our logistics tremendously.
PROSTracking our drivers progress and location.
CONSSometimes slow to update or orders can not be found.
Vendor Response
Thanks for the review, Ronald! Really appreciate the feedback and glad Onfleet has been a big help to your operations.
Replied December 2022
Andrea
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2020
High Volume Routing
Amazing product and impressed with the ease of use and the ease of implementation. The product is intuitive for dispatchers and drivers.
PROSOnfleet enabled the SF Marin Food Bank to establish a home delivery process in response to COVID-19 within just 3 days. The routing capabilities and easy to use upload functionality allows us to create routes for over one hundred drivers and approx. 2,000 delivery locations per day.
CONSWe would recommend to have some of the admin capabilities available for dispatchers (creating teams). Recommend to expand the driver profile category, which would allows us capturing more data.
Vendor Response
Thanks for your review, Andrea! We're proud to be working with you and your team to support those in need during these difficult times.
Replied April 2020
Conra
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2018
Although I've had my fair share of issues I will stick with onfleet
Until I find a better solution i will continue to recommend this software.
PROSThis software is absolutely amazing for tracking mileage and looking back on where you traveled. It is very important to log your mileage as a driver and this definitely helps me a lot.
CONSI feel like there could be a lot of other features they could provide. I wish you could track customer experiences and make notes on each delivery.
Jaime
Consumer Goods, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Onfleet review
The simplicity of the UI makes it easy to find items and teach new users.
CONSThe speed once volume is added is borderline unusable.
Vendor Response
Hi Jaime - thank you very much for your feedback! We are preparing a major release (two weeks away) that will improve dashboard performance under heavy load, so stay tuned. In the mean time, please consider enabling High Performance Mode in your dashboard settings.
Replied September 2018
Nita
Alternative Medicine, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Firehouse Deliveries LLC
It has been a pleasure .
PROSUsing the ETAs was difficult in the beginning but resolved
CONSIntegration not so user friendly but since it has been learned with customers support team
Reason for choosing Onfleet
First Choice
Vendor Response
Thank you very much for your feedback Nita. We're glad we could get the ETAs feature working as intended for you. Please continue to contact the support team if you need anything with the integrations or if we can support you in any way. Thank you for being a loyal client!
Replied October 2023
Gabriel
Wine and Spirits, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2020
Onfleet x WCD
Ease of use, ability to onboard drivers easily. Optimization, it does everything I need.
CONSWhen a driver starts a task doesn’t have an option to change the task that want to do.
Vendor Response
Thanks for the review!!
Replied June 2021
Jacie
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed June 2021
Embarc Tahoe
Good
PROSEasy to use and it's super user friendly
CONSSometimes glitches with Treez software so it sends our drivers to the wrong place