It has been generally positive, no major technical issues so far.

I like that OpenForce has so far processed and delivered my contractor settlements smoothly and it gives me alerts through text and email when my settlement is on the way.

It can take a long while for each page to load.

Openforce is an easy platform to use and the customer service and back office groups are always great to work with. Everyone is always willing to go the extra step to help us, or one of our contractors. The platform is also convenient for storing and housing all contracts and contractor documents they need for their agreements. I have worked with many of the teams at Openforce and all of them have been great, courteous, and always make sure my questions or concerns are resolved.

The only thing I could say for something to work on is sometimes when a contractor calls customer service they will get told something which is opposite of information I told them. When they speak with me again, I always instruct them to call back again, on the second call they will get different information. Seems sometimes possibly with just newer agents they don't provide the correct detail to contractors.

The people I speak to are very pleasant and want to be helpful

It is difficult for Users and new drivers to resolve issues that hold up enrollments

Openforce has been a key partner for our business. They have consistently exceeded our expectations in recruiting, training, compliance management, and payment processing. Openforce's recruitment process stands out for its efficiency and effectiveness. They have a knack for identifying and onboarding skilled delivery partners who align seamlessly with our business goals. This has significantly improved the quality of our delivery network, resulting in heightened customer satisfaction. In the realm of compliance management, Openforce has navigated the complexities of regulations effortlessly, ensuring our operations remain in full compliance. This has alleviated a significant burden, allowing us to focus on business growth without the worry of compliance issues. The efficiency of Openforce extends to payment processing as well. Their robust system ensures timely and accurate payments to our delivery partners, fostering a positive and trust-based relationship.

N/A - nothing that I can think of. They have been very consistent.

Already built platform, excellent support

Sometimes changes take longer than expected