It has been generally positive, no major technical issues so far.

I like that OpenForce has so far processed and delivered my contractor settlements smoothly and it gives me alerts through text and email when my settlement is on the way.

It can take a long while for each page to load.

Openforce is an easy platform to use and the customer service and back office groups are always great to work with. Everyone is always willing to go the extra step to help us, or one of our contractors. The platform is also convenient for storing and housing all contracts and contractor documents they need for their agreements. I have worked with many of the teams at Openforce and all of them have been great, courteous, and always make sure my questions or concerns are resolved.

The only thing I could say for something to work on is sometimes when a contractor calls customer service they will get told something which is opposite of information I told them. When they speak with me again, I always instruct them to call back again, on the second call they will get different information. Seems sometimes possibly with just newer agents they don't provide the correct detail to contractors.

The people I speak to are very pleasant and want to be helpful

It is difficult for Users and new drivers to resolve issues that hold up enrollments

Openforce has been a key partner for our business. They have consistently exceeded our expectations in recruiting, training, compliance management, and payment processing. Openforce's recruitment process stands out for its efficiency and effectiveness. They have a knack for identifying and onboarding skilled delivery partners who align seamlessly with our business goals. This has significantly improved the quality of our delivery network, resulting in heightened customer satisfaction. In the realm of compliance management, Openforce has navigated the complexities of regulations effortlessly, ensuring our operations remain in full compliance. This has alleviated a significant burden, allowing us to focus on business growth without the worry of compliance issues. The efficiency of Openforce extends to payment processing as well. Their robust system ensures timely and accurate payments to our delivery partners, fostering a positive and trust-based relationship.

N/A - nothing that I can think of. They have been very consistent.

Already built platform, excellent support

Sometimes changes take longer than expected

A true partner, resource that truly contributed to launching my business by taking on one of the most important tasks in this environment, on boarding contractors, contractor management and settlements

I don’t have a negative or least, they are an indisputable needed tool in the tool box

As an end user of the product, I am greatly satisfied with the ease of use of your product. I highly recommend Openforce.

As an independent contractor that relies on Openforce from my business partner (US Messenger and Logistics), Openforce is a seemless tool that allows me to be up to date, confident and compliant on the invoice, payments and record keeping.

I think the company can expand its offerings by partnering with other advance products/services like like legal/accounting and tax offerings specific to the trucking/courier/delivery business.

Easy, simple, affordable

Openforce has been extremely beneficial to not only upper management but employees at our company. Employees have one place to go to look up earnings all in a digital format. Feedback from our employees have included the easy to use interface and the ability to make changes on their own without having to contact our HR Department.

Sometimes the website can be a little bit slow loading to get to pages once logged in.

Like how we can see invoicing - know what we are making

Sometimes slow with invoicing - but otherwise don’t have any complaints

I feel extremely comfortable with this product

The ease of use and the clear graphics that help you track your pay

Nothing I think this is a great product

Everything is integrated and i get notified when something is going on

No really anything. Im happy with the services

Having to wait to receive payment is very frustrating, and not at all fun, however with openforce, the wait time is moderately fast(yet could be faster) and is safe/less risky, and while I don’t really understand the whole commission/deduction part, it’s good knowing that if something ever were to happen while on the job, I am covered/insured thanks to openforce!

Let’s you know exactly when/what date you’ll receive payment;; breaks everything down for you-clear, easy to read format

No contact info/no customer support email/phone number; unable to view insurance section???

Great customer service and always helpful

Helps us stay compliant in the use of independent contractors. Easy to use and customizable.

Only complaint in 10+ years is the speed on the web dashboard simply because it has so much information on it.

real time leads, nice algorithm for adjusting delivery locations,

They have a llot of fees and seem high for the industrycan't leave one "delivery" to look at another one or you have to start all over from each delivery. So if i had arrived and am on wait time, I can't check other orders or accept new orders or else my wait time starts over again. That's a BIG problem

Openforce has a great team of dedicated professionals that work extremely hard to deliver what we need and we are happy with the partnership.

We need more ease and flexibility regarding reporting.

My overall experience has been great, I love its ease of use and all invoices in one place

It's easy use and keeping track of invoices

I like everything about Openforce I use it weekly

Very positive experience. All our needs are met.

East of use and ability to self-enter data.

Wait times if customer service assistance is needed.

Weekly pay statements are updated in a timely fashion pretty consistently

Navigation of the site is not extremely user friendly.

Not bad ,takes a while to get use to the site

Visiting the site whenever I want to view

Up to date information ,always a year behind

Ease of access across multiple platforms, iPhone and PC.

I personally don’t need all the additional features and functionality that the app pushes to me via email.

I am always paid on time and have wonderful notifications when I am paid on the day before.

I have not had any bad experiences with Openforce.

I am fairly satisfied with the overall performance.

Relatively straight forward. Fairly robust.

Can be very slow at times. Unable to download certain items, i.e. drivers license info, settlement/deduction reports for a time window by driver(s).

My experience over a year is great, Im very happy, maybe to have an easy access on the website, could be better for me and probably more people with out computer skills. I sent an email on December a twice no one reply to me. I'm still waiting

Payroll is always on time, no matter is a holiday.

Download documents, like taxes form, is really hard.

The ease of accessibility to everything one needs

Cant list anything i dont like about openforce

Functionality, and consistency in showing payrolls and payments

The format in which contractors jobs are shown. Would like it to be more on a w2 view. Something that looks more like a paystub for contractors payments