All Orderwerks Reviews
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Bill
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Revolutionized our business!
We have completely redesigned our business head to toe, utilizing a custom delivery software aspect that would not be possible without the folks at Orderwerks. We are incredibly thankful for everyone's help at Orderwerks in helping us achieve our goal of going paperless by 2024 early! Orderwerks has helped us become more efficient, cutting our overhead administration costs and increasing productivity and development.
PROSFrom order management to providing exceptional customer service. Orderwerks ALWAYS goes above and beyond to ensure that we are satisfied! When working through issues or questions, the service we receive is always lightning-fast and incredibly thoughtful. Out of the dozens of ERP/Order/Quote/Delivery management software, Orderwerks has surpassed them in EVERY category.
CONSCons would not be the correct word to use. If we have a problem or suggestion, Orderwerks immediately takes the suggestion under development and creates a solution to the problem, typically within DAYS. The fastest turnaround I have ever witnessed in software development.
Reasons for switching to Orderwerks
We made the switch to Orderwerks because a solution could not be found in the ERP/Software Industry. We are beyond thrilled to call Orderwerks home for the foreseeable future!
Vendor Response
Thank you very much for the review Bill! We do everything we can to continuously improve Orderwerks and make it be the best possible system for the businesses that use and depend on it. We will always be there with you as you grow and need our support.
Replied February 2022
Lori
Building Materials, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
LMC - PM Review
Customer focused Delivers in short time frame Positive
PROSEasy to use. Even for team of users who are not mostly used to paper and pen.
CONSCurrently I like everything. Anything I asked to change was addressed or put in our Backlog for later development.
Reason for choosing Orderwerks
Zudy is a great company who I work well with, but they would have had to build from scratch. Orderwerks had already had what we needed, just "some" customization was required.
Stephen
Building Materials, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2021
Ordering Done Right
[SENSITIVE CONTENT HIDDEN] is an excellent, professional, and helpful individual who addressed my questions and concerns quickly and thoroughly throughout the project implementation period.
PROSAs a report developer and database architect, I found the software easy to integrate into our existing product. The front-end interface is intuitive to work with.
CONSIn order to import data, needed an additional SSIS add-on license from ZappySys.
Chris
Wholesale, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Perfect Software for Distributors
Our experience with Orderwerks has been phenomenal. [SENSITIVE CONTENT HIDDEN] works with you every step of the way to help map out how the platform will fit into each part of your business. It is great for field sales reps to enter customer orders (works offline, which is a major plus for us), and it simplifies the order fulfillment process for our back office operations. It brings our entire Order Management operation under one platform, making the entire process much simpler.
PROSThe level of customization the Orderwerks platform allows you to best suit your business workflow is very extensive. Customer segmentation and setting of specific customer pricing is also extremely customizable. Every step from order entry to order fulfillment can be tailored to your specific business needs. Multiple integrations, like Quickbooks Desktop, connects order management to billing/invoicing. Shipstation integration is also a plus.
CONSDepending on your business structure/workflow, the implementation process can be lengthy.
Bernadette
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ticked all the boxes!
Overall, a solid solution for our business needs, with a product scaled for our business needs now and for future growth.
PROSA great experience all around. From the discovery phase, to install, and end user activation, [SENSITIVE CONTENT] and the Orderwerks team, were thoroughly partnered with us. We migrated from a Sales Rep Order Management application we’d used for years and had a specific timeline to go live with a solution. Orderwerks made it happen! [SENSITIVE CONTENT] and his team ticked all the boxes we needed and implemented a few more to ease our sales team into the application.
CONSWe had wish list specs that were addressed as we moved through the onboarding process. The software performed as expected, with a few extras we discovered along the way.
Reason for choosing Orderwerks
Scalability to current needs and future needs
Riley
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Orderwerks Review - Medco Wholesale
This is amazing!!! The [SENSITIVE CONTENT] is amazing to work with. They are great at taking feedback and always open to suggestions and ideas for development to make things run faster, smoother, and easier on both the customer and administration sides. The developer takes the time to sit down with you and explain the product, how it works and what adjustments can be made. This product integrates with several others making it very versatile to use, and if it don't see and option for Orderwerks to integrate with a platform you wish it could, all you need to do is reach out to see if they can do it and they will do everything they can to make it work. In the end, if they can't get it to work they will provide other options that may even be better.
PROSI like this software because of the way you can customize it to match your business, which is huge because not every business or workflow is the same.
CONSI think at times it can e slightly confusing on the Administration end, but that's nothing to worry about because of the amazing customer support and quick response times. You got a questions, or need an explanation? They will sit down and take the time to explain it to you so that you understand it.
Julie
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Exceeded our expectations!
Truly stress free. Would and have recommended them to other fashion and apparel companies.
PROSIntegration into quickbooks and streamlining our business under one platform. The customer service was above and beyond. We did not feel like we were out there on our own.
CONSWould like to customize the home page to reflect "New Styles" on a changing bases.
Roger
Paper & Forest Products, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Orderwerks Review
Working with OrderWerks to customize their solution so that it met the needs of our Company's online order entry system exceeded my expectations. They always showed up with a "Can Do" attitude and usually turned requests around the same day with consistently zero defects. They are a large part of the overall success of our project and I would definitely work with them again.
CONSI would like to be able to brand the site more to our own Company's look and feel.
Greg
Building Materials, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Purchasing Planner
The developer was great to work with. Very responsive and quick to make edits. Cared about getting the project in on time. As a non-IT person I found [SENSITIVE CONTENT HIDDEN] easy to communicate with despite my shortcomings in technical knowledge
PROSIntuitive and quick to learn use. Very adaptable to needs
CONSvery little at this point. The software was just rolled out and there have been very few bugs and those that we experienced were quickly addressed
Justin
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Orderwerks
Will continue to recommend to any of my buddies for their businesses.
PROSIt has saved our Company countless hours of headache. We are really enjoying adding this to our daily routine.
CONSIt has been amazing how it has constantly been customized to our liking.
Reasons for switching to Orderwerks
Moved on to bigger and better things.
Vendor Response
Thanks for the review! The right software can make a profound impact on a business and being able to provide that is Orderwerks #1 goal.
Replied October 2019
Katalina
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Es muy versatil
me encanto su servicio al cliente ya que es bastante efectivo y no ponen tantas trabas para solucionar solucionar las inquietudes.
CONSsu aspecto administrativo es algo confuso al inicio pero uno se acostumbra.
Ryan
Wholesale, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Orderwerks
Orderwerks saves probably saves 6 hours a day 30 hours a week minimum
PROSEverything, ordering, tracking Creating orders
CONSThere is nothing that I dislike about this software
Reason for choosing Orderwerks
Quality
Vendor Response
Hours saved on tedious, yet crucial business aspects is a double win! Not only do you get to grow your business with those hours gained back, but you become more able to handle that growth too! Helping businesses win is the ultimate goal.
Replied October 2019
Brian
Printing, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Best Order Management System
We were able to increase our visibility in our manufacturing process profoundly. Orderswerks provided us the insight into our operations we wished we had years ago. The responsiveness and service of [SENSITIVE CONTENT HIDDEN] have allowed us to become a better company serving our clients and our employees. The cost of the product pails in comparison to the savings we have produced in our processes and visibility. Less paperwork, less errors.
PROSSuch an easy product to use. Very customizable to your business. Fits all our boxes we needed to increase productivity in manufacturing process and tracking.
CONSHave yet to discover any cons of this product, integrations and set up were a breeze.
Charles
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Tenant Construction
Very easy to work with, like-minded, business-friendly and practical, no over the top techy stuff just what do you need and frankly a great value for me and our business.
PROSMade the hassle of tracking and managing my various tenant construction and turn over projects very easy. I could never keep track before and would miss things when the workflow was too extensive. I use the system at least once a week and its a game-changer.
CONSNone really, I didn't think I could get a customizable system for what I do and they did it.
Vendor Response
Thank you for the review! We work very hard to produce the best possible system for our customers to make their businesses easier and more manageable.
Replied October 2019
Damiano
Wholesale, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
I don't know how I was able to run my business before OW!!
Orderwerks improved incredibly the management of my business, I finally have all my info organized and secured. Great tool to update your company, I will recommend it to everyone
CONSSo far I did not find anything I dislike
Eric
Building Materials, 51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
From a developer's standpoint
Great customer service!
PROSI like the fact that the software provides API endpoints that work seamlessly with our own APIs, allowing ongoing data synchronization!
CONSThe OrderWerks has been extremely accommodating, providing any missing features.
Reason for choosing Orderwerks
N/A
Jim
Building Materials, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great Company to Work With
The product is easy to use and the developer has been wonderful to work with. He is quick to respond to issues as they pop up and was quick to grasp the specific needs of my company and how to best utilize the software to address those needs. Customer service is top notch!
CONSNone. It is intuitive and easy to work with.
David
Construction, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
The more we use it, the better it gets!
For now, all positive experience and look forward to more of that as we use it more.
PROSUser friendly-interface, great support, and the customization provided.
CONSNone yet, with the customization offered there really isn't anything to dislike.
Joshua
Computer Software, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Solid order and management system
Integrates with my already existing workflows via apis. Feedback and response to suggestions is active, presumably because of how small they are.
CONSThis isn't a huge, bloated system like many competitors, which is great, but there are some features which need to be
Vendor Response
Thank you for the review! We enjoy working hard to build a great product with our customers to make sure it has the right features for their business needs and that's simple to use.
Replied September 2019