All Rapidtrade Reviews
1-25 of 70 Reviews
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Roy
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Rapid trade knight excellent product
Excellent product to help as a working tool. It helps solve unnecessary faults on products ordered, where on a telephone you can still hear wrong, or wrong amounts, and can easily place it wrong. And with the reporting system you can make sure you have ordered right.
PROSOrdering system is very userfriendly Sales of every day can by obtained easily Tracking if workers, and daily activities makes it easy to see what they have done and where they are
CONSNot anything on this moment I can think off
Ross
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Rapid Trade in The Cutting Tool Industry
Overall, Rapid Trade have been easy to work with. They are exceptionally busy so to squeeze in development time can get tricky but [SENSITIVE CONTENT] always try make a plan to assist.
PROSRapid Trade is the fundamental app driving e-commerce sales transactions in the local cutting tool industry, it has a basic purchasing flow on the customer end allowing for a quick uptake by our customer base.
CONSThere are a number of support features that are missing from the software or have not been developed on our end such as back order management, account management, invoice viewing, POD handling all which go beyond the scope of the original design of the app. We are working closely with the Rapid Trade team to bring these and many more features to the app ultimately creating more of a customer portal than just a sales tool.
Brian
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2021
Rapitrade highs and lows
the fact that i can see a live view of mu suppliers stock on hand and i can do quotes and orders from there as well
CONSim an offsite sales rep and use the software when out of office, however when dealing with several rapidtrade platforms from various suppliers it can be annoying having to do an update every time you log on and if you forget to update the your priceless wont open making it unusable. in addition not all items have pictures attached and those that do dont always represent the item in question as some suppliers descript items differently and one needs a picture to identify the item. you have to update twice when checking live stock. there's no way of letting me know if live stock has been sold while im placing my order, surely it should interact with the supplier to advise them. When doing quotes, i can only quote on items from that supplier and there should be an option for me to add another item even if its not on the system? where im coming from is im a supplier using a suppliers rapid trade, so if im quoting on multiple items sold from several suppliers all using rapid trade then i have to send my customer several different quotes.
Vendor Response
Hi Brian Thanks for the feedback. This tool is there to place orders easily per supplier, we protect the supplier's information by way of a profile and a password. So it is vital to sync the data for each supplier before placing orders to ensure you have correct pricing and stock figures. We, unfortunately, cannot have multiple suppliers' data crossing over as per the above reason. Customer images are provided by each supplier - if you don't have images please contact our help desk by emailing help@rapidtrade.com.
Replied September 2021
Simon
Marketing and Advertising, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Vibrant environment, great customer base structure, great benefits, opportunity for growth.
It is a very handy tool that doesn't give constant issues with the support of the team in terms of user experience the matters are resolved in time and we are able to continue with daily responsibilities as normal therefore I found the experience with repair trade a very successful journey to tell and I would highly recommend it to a lot of people as a business tool to use daily.
PROSThe product is user-friendly provides more information and detail around having to use the application and give feedback on work that has been done and also very handy in planning work schedules.
CONSHaving limited access to update inactive accounts and also when adding a new customer account it's impossible to gain information that you have loaded for the customer.
Gavin
Veterinary, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Rapid Trade online ordering platform
Rapid trade has definitely improved and increased our daily order processing counts. Once the initial teething setup issues were sorted out, the system does work well.
PROSThe ability to integrate and for customers to place orders directly into our existing ERP system and in turn reducing the workload on our already busy sales team workforce.
CONSEach time there are any major updates done to the Online ordering platform, client browsing history needs to be cleared and deleted to pull through any changes. Really only works well on Google Chrome.
Unathi
Food Production, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
rapidtrade
We capture orders and load pricing & deals and the system is safe and easy to use
PROSwhat i like most is the fact that the system can be adjusted to anyone's requirements
CONSit is a userfriendly system and support is immediate.
Reasons for switching to Rapidtrade
Times change, we needed a more relevant and faster distributor so when we signed the Company that wa appealing to our requirements they came along with Rapidtrade system.
Melody
Food Production, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
easy to use. great selling tool for quick search of pricing while at the customer
It saves time when placing orders. can look up prices while at the customer.
PROScan search products by code or by name description. Can check if items are in stock or not.
CONSsometimes hard to find a product if you don't have the code. the description is sometimes abbreviated or spelt differently which then takes time to search for a specific product. packaging configuration can be included in product description. ie 5x3kg per shrink/bale
Alison
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Rapidtrade Review
Easy to use, really like the fact that the software integrates will other apps.
CONSNot enough standard reports, Eg : a report that shows deals that have been applied to orders (Report) a report that shows total orders placed and processed for a period.
Vendor Response
Hi Alison Thank you for your feedback. Please note that this setting is a customer preference and is not being utilised within your company as you may have a separate reporting system in place.
Replied September 2021
shaneil
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Feedback
It allows for the placement of immediate orders. I can also follow up on previous orders and activities. The pre population of customers names and stock makes processing orders efficient and timeous
CONSThe product images can be enhanced so that it promotes better visuals for the customer.
Reasons for switching to Rapidtrade
It was company upgrade of systems
Keagean
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Rapid Trade Application
Sales Generation, Product is easy to user and assists our Reps with easy generation of Sales, the mobile app allows ease of sales generation. Integration into our ERP was efficient and effective.
CONSCurrently the system works for our environment, no Con's can be noted at this time
Justin
Logistics and Supply Chain, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Rapidtrade
The software did what it was enabled to do - order placement.
PROSProduct was easy to use. Very robust and satisfied trading conditions. Support was exceptional. Also was able to work with Rapidtrade to enhance the product to keep up with environmental trends and changes
CONSThere is always room for improvement, and when areas were identified, Rapidtrade was open to working with us to enhance the software.
Naomi
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2021
Rapid Trade user review
I would say my experience is not that bad but yes the are room for improvement.
PROSthe Fact that i can place my orders, however i do sometimes have problems logging onto the system or the system takes ages to sync.
CONScustomers showing inactive when they are active on sap, making it impossible to place my orders. System taking forever to sync.
Carika
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Rapidtrade for deals and promotions
Easy to use and understand and use. Helped a great deal to overcome many challenges we faced with complex deals.
CONSNo report available that we could pull for ourselves - we had to request this. Sometimes a loaded deal would not pull through, but the overall customer service and feedback is always quick and efficient.
Le-Andre
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Smollan Admin
The support team at Rapid trade is amazing. Our sole issue is always that we didnt know that a new version existed which causes issue because our field managers would still be on the old versions
PROSIt is easy to understand and it is a simple yet effect way of work
CONSThe system updates are frequent and we are not told about them
Greg
Building Materials, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2021
Review
helps us get suppliers product code price and stock availability quicker than checking a price list or phoning. .
PROSWe use this for reference to product and price and stock availability
CONSThe send and receive updates sometimes take a while to update but that is only once a day
Braam
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Review.
Like th product and will recommend it. It's easy to use. Not many issues.. and issues are sorted out quickly with Friendly staff.
PROSProduct is very easy to use and I can track my reps orders and where they have been for the day.
CONSNot working properly when having no signal.
La-Bianca
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Loading a order on rapid trade is extremely slow . I do believe we cancelled this function
User friendly when logging a call or visits.
CONSIf we can add in a option to deleted customer that was planned for the day but did not get to see them . Or by accident selected the wrong customer and need to delete them from the list
Donovan
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2021
Simple and effective.
Easy to use and effective in getting the job done.
PROSEasy to use and effective in getting the job done , convenient option when busy and in a rush.
CONSLoading delays on pricing information can be fustrating.
Bianca
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Rapud trade feed back l
Very user friendly. Info needed at fingertips . Stock levels always update very good when came to assistances from their side
PROSEasy to use. All information needed was there
CONSNothing really. Was always up and running
Kevin
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2021
Aardvark Enterprises
Makes ordering and price checking a lot quicker
PROSLive stock on hand and pricing from suppliers
CONSSearch bar should clear after a search or position the cursor to allow typing over of previous search
Julian
Chemicals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Rapid Trade
Very Good
PROSEasy to use can customize to needs also allows you to track the movements and see that the territory is being covered properly.
CONSCan be a battle to login in certain areas.
Lee-Ann
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed September 2021
Very pleased with the product
Ease of getting pricing. Prices are updated daily. Stock availability is also visible so we know exactly what is available.
CONSNot applicable. We are very happy with the software
Gregg
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Rapidtrade review from an ex avid user
None
PROSEasy order tracking and ease of use for ordering
CONSNone, teething issues were resolved timeoulsly by customer support
Reason for choosing Rapidtrade
Great customer support, great ordering system
arshad
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed June 2021
Rapid Trade
Satisfactory
PROSOrder entry functionality. Requires some improvement, however stable and works
CONSNot agile enough, behind competitors when it come to in field capability
Domonique
Pharmaceuticals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
a System that works!
Professional and efficient!
PROSUser friendly and it works. Orders placed effortlessly!
CONSTechnical glitches in the past which they sorted out
Reason for choosing Rapidtrade
Cost and needs
Reasons for switching to Rapidtrade
Cost and needs