the LABL labelling Solution has proven to be an invaluable tool for our business

While the interface is generally user-friendly, there might still be a learning curve for people who are not tech-savvy. Training and adjustment to the new system may take some time.

I love SmartShyp in every way. From the first day, they were more helpful than any other software company I had experienced. Their willingness to walk me through different aspects of the software and show me the things that could be most helpful was priceless and saved me so much time. I am sure I could have figured most of it out myself just navigating through it, but to have them be so willing to show me was just what I needed. Their pricing is extremely competitive and I continue to be able to reach out to them with questions, and they answer me right away. I couldn't be more pleased with them and the decision I made to switch over.

I loved how easy the software was to use. What was exceptional was their customer service. When I had a question, I emailed and received answers immediately. They were great at explaining different aspects of the software and showing me the functions that were most beneficial to my business. They were very open to suggestions and commentary on how well certain options functioned compared to what I was used to. Overall I love how it looks and ease of use.

There were a few functions that I had issues with since I was used to another software program. They were able to show me the way to use the same functionality with their software. After using the other software for several years, it took some adjusting but I was able to get it all worked out.

Overall experience is off to a good start. With the necessary software tweaks this product could be outstanding.

The fact that this software integrates with our main channel Jane.com is a lifesaver. That partnership has saved our business a lot of hassles and cash along the way. Once you know the software it is pretty simple to navigate.

There are a few cons that do need a little extra attention. Order search: You should be able to search Smartshyp by customers name, address, purchase history, etc. BUT only at this time can you search by order number or tracking number. This does make is almost impossible to aggregate data or just simply find your orders. Exporting Data: theres no simple way to do this, this process needs to be simplified by SKU, customer, customer frequency, etc. Importing CSV's: you shouldn't have to define columns per CSV imports, with the right import info this program should do it for you. Standard buttons for bulk shipping: there should be a selection of buttons that you can assign shipping weights, service + package types so users do not have to assign them everytime. Customizable packing slips: this has been a problem from day 1 for our company with SS. We've been notifying their team of the need for the quantity purchased to be bolded or bigger on each packing slip so our fulfillment team can see that. Overall with the cost, the user should be able to modify and customize the packing slip.

I love the simplicity of this program, the overall use of the system.

That it integrates so well with our third parties. You can group like items together and print, you don't have to sort the size,and colors, it does it for you which helps when pulling the merchandise when shipping. Less mistakes.

sometimes it is slow to create labels if you are trying to print 10-20 at a time. But that could be our internet, not smartshypt.

It is very convenient to be able to have a platform that populates orders for you, it saves LOTS of time from having to do things manually.

The thing I love the most of Smartshyp is the customer service, someone is always available to answer any questions we may have. The simplicity of the platform is another big plus, easy to navigate and understand, also that looks of the new update looks great.

It seems like whenever updates are performed, they affect the functionality of the platform, commands are not as responsive, often times functions get stuck on certain screens, labels have to be recreated all over again and the same task has to be done over a few times for things to work.

The best thing about this software is that it is seamlessly integrated to our selling platforms. We can easily switch between all our platforms. Batch jobs are easy to print.

The search function doesn't always work correctly. We can no longer search by a persons name in the whole system, but we've worked around that issue by searching by order number. Scan forms are very difficult to use on this software. All tracking numbers that aren't assigned to a scan form are cleared at the end of every day. This make mailing and shipping difficult as all has to be printed and shipped on the same day in order to have a scan form.

I love Smartshyp, I could never use another!! The time I have saved is incredible

FAST! Ease of use, simple platform, lighting fast problem solving from friendly customer support.

This is the tiniest, silliest thing, not really worth mentioning. Just the side bar is a little sensitive, I get too close all the time. LOL!!!

I'm a fan and will send fellow ecommerce merchants to SmartShyp anytime I can.

Super simple and easy sign up. I was able to figure out how to use the software in a few minutes. Its some of the best looking software I've ever used which is a huge bonus to making my busy life easier. I've only needed customer support a few times on international orders. They were great to work with and patient with me.

Not much other than shipping international which didn't really have anything to do with their software other than navigating a customs form for the first time. Thanks SmartShyp for saving me hours or work everyday!

I have been happy with it. It integrates with the platform we use. But we also use another site because it is easier in certain situations

This program integrates well. I haven't had any glitches or problems.

There are a few things about this program that is a little confusing. Other programs seem to have a little easier setup. Batch shipping is harder on smartshyp as well as quick selection of orders. Just not as much of a 1 click use.

Great support and response time. We mainly use it for labels and it does a great job.

The system was initially not optimized for the high volume we put through it but they resolved that issue.

Great experience and a great company. If you are shipping high volumes I would highly recommend it.

Every time I have needed assistance I have had help almost intently. I have also offered small suggestions for improvement and they have gone above and beyond what I expected.

Any small frustrations I have had with the shipping software have been updated and changed.

That they are connected with Jane and the fees are deducted. No out of pocket expense.

support is only available during business hours.

Incredible product and customer service. At one point we were testing out many different shipping options, in terms of box sizes, weight etc. and one of their customer service reps chatted with one of my employees for over an hour walking us through the best systems and process options for our business

Smartshyp is easy to use and navigate. As someone who would not consider herself tech savvy in the slightest, I was able to easily navigate this software and find the most affordable options for shipping goods from my home. Smartshyp has provided the cheapest rates I’ve seen on the market!

I have only great things to say about Smartshyp!

its been good!

Easy to use, user friendly for sure & i love that you can print by category!

the price! i wish it wasn't so expensive

SmartShyp is easy to use and I like how easy it integrates with Jane.com. If SmartShyp allowed us to ship with FedEx easily, we would move our online website sales over too. At present, we ship those through Shipcaddie.

SmartShyp integrates with Jane.com. I find it easy to work with.

I would like to be able to easily link to our FedEx account. I have been told this is very difficult to do. Our products can be heavy. USPS and UPS tend to be much more expensive.

The website is intuitive and easy to use

Have to reload your card with preset amounts but it's not a big deal since we are continually shipping orders