All Passportal Reviews
1-25 of 89 Reviews
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Kendall
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Product
This software has been a life saver in terms of saving time and money. I would highly recommend it.
PROSI really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format
CONSthe integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.
Reason for choosing Passportal
Even though the other 2 options were free, being able to standardize the documentation was key. The password keeper was also a huge factor. the last was the integration with many other software platforms. For the price, we couldn't pass it up.
Reasons for switching to Passportal
Pricing
Michael
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Good bang for your buck
It's a solid product at a fair price.
PROSGood documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.
CONSIt's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.
Reason for choosing Passportal
Better value.
Reasons for switching to Passportal
Much more comprehensive and specific to our business' needs.
Todd
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2019
Good password manager / OK document manager
So far things have been good and not having to email sensitive passwords to clients is a huge bonus. Clients we have deployed to Sites enjoy being able to manage company and personal passwords outside of browser password managers. Documents portion can use some work to make things link better but it’s a good start.
PROSThe ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal. The mobile app is efficient and handy when onsite. The fact they are a Canadian Company was also very important.
CONSThe inability to share docs with client Sites is a big feature we are waiting for. A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome. Lastly, no integration with Kaseya BMS/VSA causes duplication of data.
Reason for choosing Passportal
The priority was on password management and that is what we were really after. Pricing did come into play as well as we are a small team. Not sure if price is still a factor today since IT Glue changed their minimum purchase.
Michael
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Very happy with Passportal
It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.
CONSThere are some customization aspects which are still lacking, but are on the roadmap.
Reason for choosing Passportal
Cost was the primary factor. IT Glue did *more* than Passportal, but the extra features IT Glue offered were of little to no importance to us. Those extra features greatly increased IT Glue's cost. Passportal gave us exactly what we were looking for at a fair price.
Jay
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best tool in our arsenal
We work with dozens of tools and passportal has easily been the most useful one. We have had to call in for technical support twice and both times our issues were handled on the first call.
PROSOur passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier
CONSWe add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.
Reason for choosing Passportal
We felt the password security in Passportal was superior over IT Glue. While documentation is important, knowing that our passwords are secure was our top concern.
Chris
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
MSP Password and Security
Overall great experience, it helps us achieve some GDPR compliance and audit ability of our customers as well as a central store for documentation
PROSThe audit report of known password by user and the ability to change windows password
CONSThe fact that single sign on and ad sync is not an option at the moment
Reason for choosing Passportal
Simple interface and costing. It Glue is a great documentarian product but a poor password Maanger, Passportal is a better password manager but not as good in documentation. As our need was focused on password management etc Passportal was the best option
Reasons for switching to Passportal
The audit report and the automatic password change on engineer leaving
Eddie
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2019
Using passportal with 500 end users
The great thing about this software is that it seems pretty intuitive, I like the import feature for the passwords it works really really well. It has two factor authentication of course which is a requirement. lastly the windows sink although it took a bit of time to figure out exactly how it worked is extremely nice.
CONSwhen we first reviewed this software it looked like the search feature was extremely powerful however after using it for a while it isn't as powerful as I'd like. Secondly there's no way to move items around so if I create an item in one folder I can't move it to the other without doing it one by one there's no mass feature there's also no document import feature which would be nice that being said importing or rather copying and pasting from word or even from a website works extremely well
Reason for choosing Passportal
I like the simplicity of the price, I like the password sync utility and the support / sales people seem to really really great
Jason
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Clarity review
Passportal has been an easy tool for our team to use and has forced us to better manage passwords we use for our tools and access to our customer environments. Its another tool to help us improve the security we need for our client environments.
PROSSoftware is easy to use and provides an audit trail for password activity. Integration with Automate is an valuable feature for our use of the tool.
CONSWould like to see configurations between ConnectWise Manage and Passportal so that we don't have to copy information to Passportal.
Reason for choosing Passportal
A focus on the MSP space and ability to add customer password management.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Good password management tool, fair documentation platform
Overall our experiences with Passportal (previous to being bought by SolarWinds) has been positive. While there have been some issues they have addressed them and the product has continued to grow substantially since we've been onboard.
PROSIt does a good job of keeping login information for various customers in a central, secure, managed location. It allows you to restrict access to specific clients to specific people or teams and tracks every time a technician has accessed a password so you know what needs to be rotated if they depart.
CONSThe browser plugin is tolerable but not great.
Nick
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Changed the way the business operates.
The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This means our technicians are spending a lot less time searching for information, so overall efficiency for our customers has been greatly improved. Having the ability for our technicians to have their own secure vault for corporate credentials has also improved our overall security.
PROSAccess to the portal on any devices at any time. Portal is well designed and extremely fast to use. Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.
CONSAfter using the software for nearly 6 months we have found no issues.
Reason for choosing Passportal
The demo we received from the sales team at Passportal was incredibly thorough and meant we were impressed by the host of features from the beginning.
Amanda
Verified reviewer
Computer & Network Security, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Helps keep brain drain down.
makes my day to day of keeping the documents updated and ready for when they are needed easier.
PROSAll in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.
CONSthe same thing I love, the security to log in and the time out.
Reason for choosing Passportal
the boss made the call due to security and customer service by the Passportal team.
Brian
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Great product for MSPs
Channel focused and helps us solve the password problems our clients face
CONSWould like to see 2 factor authentication as a service.
Reason for choosing Passportal
It basically does both of what IT Glue and LastPass do and is reasonably priced. Also, LP does not offer a channel program.
Ryan
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2019
PassPortal Review
The reporting capabilities are pretty good. The idea of Docs is really good, but needs some work.
CONSIt's pretty slow going between sections and clients. While there are a lot of integrations, there are no ways that I've found to bulk edit imported assets, or merge duplicate assets. Runbooks don't export long sentances properly, they don't word wrap well. For instance a long URL in a text field exported to a PDF would go off the page
Reason for choosing Passportal
The password manager seemed to be better.
Kristy
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed August 2019
Excellent password management software but lacks in its additional features
The password management part is awesome. However the Docs sections lacks many features to stand up to the competition such as IT glue or Atlassian Confluence. I find it ironic that your knowledge base is using confluence and yet the doc portion of your software is lacking in options and collaboration abilities.
PROSPassword management is easy and manageable
CONSThe Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.
Daniel
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed September 2019
Works well, but the integration could use a little help
Password tracking Password rotation for AD accounts Audit log
CONSThe integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.
Reason for choosing Passportal
Fair pricing for the features. No contract.
Paul
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Love this product
Great product and great support.
PROSSecured our passwords and eased access. Makes us more efficient.
CONSNothing yet, product is great. Straight As.
Reason for choosing Passportal
Like it better
Stefan
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great password soulution
Nice mobile app, great audit reports, the password AD sync helps alot for service accounts.
CONSRight now I cant see any cons in the way we use it.
Matt
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2019
Cloud 9 IT review
My overall experience was very good, I could access my information from anywhere and it was easy to use
PROSI liked the layout and the amount of information I could store in Passportal
CONSThe thing I liked least about the software was the support, not very helpful at times
Reason for choosing Passportal
Passportal was cheaper than IT Glue
Reasons for switching to Passportal
I made thew switch to passportal Canada over to Passportal (AU) since I never wanted to pay for two licenses and I wanted to be billed in AUD
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
Great product, functions great as is, but needs a little maturity
Integration, value, setup, ease of use, was honestly 9/10 of the product I was looking for. Very intuitive
CONSSlow response from support, though it was a very low priority issue so not too bad, missing some key features available in other password management solutions such as being able to generate TOTP codes for other logins
Steve
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2019
Peace of mind
Overall it was an easy decision, easy implementation and overall great solution.
PROSIt is comforting know that our sensitive data is secure!
CONSIt can be a bit challenging to log in some times but this is really the whole point so I don't this I can put this down to being a con.
Reason for choosing Passportal
It best fitted our needs.
Todd
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Passportal is a winner
we use it to store our passwords and with the integration with automate we use it all the time when logging into our clients servers and machines
PROSIt was easy to setup and migrate our passwords into the software, It's secure and it was integrated with connectwise automate.
CONSI haven't found any yet, I feel that the software does what it was intended for .
Reason for choosing Passportal
great customer service and the ease of setup
Michael
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2019
Passportal has helped us bring together all our clients password and documents
Helps us be much more organized by centrally managing all our clients passwords, assets, and documents.
CONSThe mobile app still needs a lot of work. Its functional but could do so much more compared to the functionality of the web app.
Lachlan
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
Review
Simplicity, and ease of use for all team members.
CONSSome issues with Browser add-ons and lacking some integrations that are on the road map.
Reason for choosing Passportal
MSP Program.
Reasons for switching to Passportal
Active Directory Integration at a smaller seat count.
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed September 2019
Good password vault for companies
We save hundreds of passwords from our customers in the software. At the moment we have two clients working with PassPortal also.
PROSThe fact that the software is made for a corporation. (and not for an individual user)
CONSIt is a cloud based solution, every day I hope PassPortal does not go bankrupt.
Levon
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
It just works
As an MSP provider, we need something that will just work out of the box and is not admin heavy. When training up L1 and apprentices you dont want to spend hours and hours showing them how to use a tool, it must be easy to use and self explanatory. The integrations is has is perfect, the commands you can remotely is nice also like CMD and the info it can also fetch of said device. I have seen other tools with similar or less that ability/features that are either more expensive or more admin time needed to maintain.
PROSIntegration Secure Multi factor Authentication Efficient Small Footprint Manageable Works
CONSNone yet, I am going to have to keep you posted.