From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

Most of the time I can connect just fine, and the speed is alright. There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

The support is not so great. There are always long holds for phone support that almost always have to be escalated, which means a callback at a much later time. Email support is 24-hour turnaround for every single email exchanged no matter the issue, and their answer is too often something ANYONE would have already tried.

LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

I've seen some people complain that it's hard to explain to customers how to install. I've experienced that some which was frustrating, but if you are able to explain things in layman's terms to the other end you will be fine. I used this program as a tech support agent and it made my life so much easier! I was able to take control of the customer's computer and get things done quickly and efficiently instead of directing the customer to do it, which can be so time-consuming.

Super easy to use! The program does all of the work for you! You couldn't ask for a smoother experience for your customers when it comes to trying to figure out their issues.

There's really nothing I didn't like. It is all around a great program!

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

Overall experience has been wonderful. It does what it needs for us but could use some new features and device/OS support.

I like how easy it is to get connected to a customer to start working on their issue. Unattended access/rebooting is also a handy feature so the customer doesn't have to be at their desk the entire time.

Needs more frequent updates with new features & fixes. It also needs a technician console for Linux. Another thing is that I dont particularly care for how easy it is for scam companies to get a license to use this. It makes us have to reassure the customer that we're not scammers and have their best interests in mind when it comes to solving their problems. When dealing with customers who were just scammed, we don't have an alternative software to use.

Works well for remote IT help.

The great thing about logmein is that I can send my internal customers with an email with a direct link so that I can access their the computer remotely to help with program installations. Very easy to use.

Logmein has a bit of security loophole where users may not be aware that another person still has rights to see and control their computers.

It really helped me to support customers with so much ease.

I'd go to say it's 100% one of the best remote support software money can buy.. It works so well.. I urge you to have a look and try it you won't be disappointed.

Nothing!! it does what it says on the tin and so much more than you would ever need for a good support software.

Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

I've used this in a business setting when I worked technical support. It is an invaluable tool for accessing a users device and solving an issue in less time then a conversation can do alone. It increased the efficiency of the technical support desk.

This software provides easy access to the end users device and makes remote support so much more convenient.

If you have a user who is not computer savvy getting them to click the proper buttons to allow remote access can be a challenge you need to work through before you can address the issue that they called about.

I am working with a security software company, this tool is very effective to help us solve and troubleshoot problems by establishing a remote connection

I am using LMI or LogMein software for more than 6 years since I am technical support in the BPO industry. The software provides the best feature to establish remote connections on multiple platforms such as Android, Windows, and Mac OS

Overall the feature is very good, I think it must need a better resolution.

Good solid remote support product and the mobile phone element is very useful.

Works very well when ad hoc access required. Full feature set including file transfer and ability to remote control and configure certain elements of mobile phones.

Quite expensive but you get what you pay for. Unattended access is quite difficult to deploy but works well once done.

I am able to support my remote users that are off domain quickly and efficiently because of LogMeIn, and I can support executives mobile devices with this without having to put my hands on them.

There are too many features to name, but to pick one would be the mobile device support. I have got several pats on the back for remotely resolving issues on Director's iPhone and iPad.

I used this software in its early inception and as it grew it just continued to get better.

The software is extremely easy to setup, and use. Its a must have if you have end-user working remotely.

The licensing is somewhat expensive ae time has gone along, but still worth the cost if dealing with remote users.

You can connect to your customers/clients remotely by sending them a web link and a secure pin code for them to enter. You can request control of the computer and the customer authorises this action. there is the ability to record the session too which is helpful for reviewing support cases.

The recordings have at times been unreliable at times, which has meant we have lost data necessary to review cases. The support team are actively assisting with this.

Very good application, has everything I need to be able to help users remotely.

The ability to handle multiple sessions at once. Pause/Resume sessions.

Unable to remote into a computer using just their computer name/IP - It will find it, but always say the username/password is incorrect, when it isnt.

We love being able to remote support our team.

Easy of access in joining sessions both scheduled and impromptu.

The installer can take a few extra moments at times to join screens.

With the help of internet i can share computer screens and can do work on the LogMeIn Rescue Enabled computer. Easy to install. Marker is available. Eraser is there to remove marked content on the screen.

Software is not optimised ang is a bit slow.

Overall I enjoy this software and it does a great job at being lightweight so it rarely has lagged.

Rarely has any lag in my experience. Allows you to run scripts from the console. Love the system info it provides. The file manager works wonderfully when doing large file transfers.

I haven't found an easy way to share scripts with other techs that use it. I have had issues dialing in the actions to run and would like to see more improvements in this regard.

Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.