Very supportive and responsive; easy to work with, and always there when help was needed.

Great product and very rich features. Easy to implement and they have an awesome and highly responsive  support team.

Again I love how stable it is. When we're down, we lose money.

My best advice is to read the resource documentation and find a training course that will launch you into rapid development and deployment.

We have been almost able to do everything. We are pretty creative and have been able to be very creative with our deployment.

Bright Pattern is helping us with our Customer Service department.

Custom reporting is a little difficult, however this is being addressed in a coming release.

I miss API webhooks, but it is coming in the next release.

Excellent Cloud Contact Centre Platform with Enterprise Abilities.

The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook.

The app has a tendency of logging off the user when it goes in idle mode, which leads to missed calls and inconveniences for the user and the client.

This has given my users the ability to build custom dashboards that can be presented to not only management/supervisors but to all the agents as well.

Really well designed and supported omnichannel tools that is well integrated with other tools. My favorite feature is the flexible scenario planning.

Does what it says on the tin and is very easy to use. Excellent customer service, the guys are always available for a quick call.

It turned out that feedback we had given aspect, BP had taken and improved their system and actually commented on a few of my employees by names that they were grateful for that and it helped them.

I love Bright Pattern, from the beginning the demo was great, explained things in great detail. As we moved our services over to them they have been super easy to work with.

Rapid deployment of new routing strategies and easy integrations. I can set up​ a URL screen-pop in 30 seconds.

You'll save thousands in development costs and allow for cross/multi-channel communications with unbelievable ease.

One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better.

Bright Pattern is an excellent partner with a very attractive quality v/s price.

Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy.

They have a great product and a great team. The product has worked as designed and has been very reliable.

I do not like the thread of the email chain for the software. It is very confusing and misguiding.

To out case notes is very helpful too. It is user friendly when it works good.

We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly.

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.

Our developers use the SQL Sentry client as well and are able to investigate issues on their own without always having to rely on our Database Administrators.

Very good tools, able to check history, and generate report.

There are errors reported and when you try to get more information the details are a little cryptic. In some cases the issue being reported is inconsequential.

There are errors or warnings that are posted that are transient. The overall score can be impacted negatively by transient states.

The way blocking is presented sometimes is a little confusing.

The customization and ease of mining the data. The senteyone team is willing to share all that they can to make this product your own.

There are some errors that are reported, but the source of the error is not easily found... it requires additional queries in SSMS to find the underlying issue.

I can recommend this tool as a productive tool and also as a effective investment for a company for server management and database management.

I was SUPER pleased with the turnaround. Along with the performance of the product, SenteyOne customer service moved us to purchase this product.

Overall it has been good working with them. CSR at the company is hands down a great resource  and extremely helpful when I had an issue or just needed help getting something to work.

Minor complaint, especially because it's an incredible value for the money. No reason NOT to use it.

It's free, it provides a ton of extra information (in a much easier to read format), and it integrates super cleanly with SSMS.

Overall, this is the best monitoring tool I have seen for a DBMS.

Whenever we have had any performance problems, SQLSentry has allowed me to get ahead of the problem and assisted in solving it quickly.

Just started using it hoping to resolve tuning issues. Currently focused on alerting.

The software provides everything needed to manage and monitor servers, but the people and support staff that operate the company are their best asset.

I am extremely happy with my experience using SentryOne even with some of our holdups. This tool has proven useful time and time again.

Best support flexibility and customization on alerts.

US Dollar

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.


Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.


Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.



LongDescription

Support Ticket Management

Real-Time Analytics

Employee Management

Call Transfer

Surveys & Feedback

Multi-Channel Management

Performance Management

Customizable Reports

Access Controls/Permissions

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Customer Database

Call Recording

Call Logging

Calendar Management

Collaboration Tools

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

Call Routing

Self Service Portal

Outbound Call Center

List Management

FCC Compliance

Survey/Poll Management

Real Time Data

Call Scheduling

Inbound Call Center

Call Scripting

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Predictive Dialer

Campaign Specific Caller ID

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Real Time Reporting

Conferencing

Reporting/Analytics

Feedback Management

Automatic Lead Distribution

Appointment Management

Call Tracking

Drag & Drop

Customer History

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Callback Scheduling

For Small Businesses

Contact Management

Mobile Access

Lead Management

Online Voice Transmission

Call Conferencing

Engagement Tracking

Pre-recorded Messages

Quality Management

Text Analysis

Lead Capture

Email Alerts

Activity Tracking

HIPAA Compliant

Customer Segmentation

Sentiment Analysis

Single Sign On

Agent Interface

Voice Mail

Knowledge Management

Disaster Recovery

NPS Survey Structure

Integrations Management

Customizable Fields

Automated Routing

Call Queues

Our seat licenses are priced monthly, per agent. We reward customers who commit to an annual contract with favorable pricing, compared to month-to-month agreements. An annual contract delivers all of our standard product features, along with certainty and peace of mind.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Bright Pattern

In Person

Live Online

Webinars

Documentation

Videos

SQL Sentry is a cloud-based database monitoring solution designed to help small to large businesses track and identify performance issues across SQL servers. Key features include troubleshooting, workflow creation, index analysis, auto-responders and query optimization. 


This application enables administrators to monitor SQL server environment's health through an analytics dashboard, generating graphical representations of server activity and prioritizing diagnosis. The tool helps professionals track problematic queries or processes via execution plan diagrams and query history. It also allows administrators to replay queries and identify users adding maximum load and slowing down the performance of the system. 


SQL Sentry comes with an event calendar feature that lets supervisors resolve potential event conflicts by monitoring scheduled tasks and jobs in a visual format.


The solution is available on a monthly subscription basis. Support is provided via phone, email and documentation. 



User Management

Data Storage Management

Virtual Machine Monitoring

Multitenancy

Query Analysis

Scheduling

Event Logs

CPU Monitoring

Server Monitoring

Dashboard Creation

Performance Metrics

Resource Optimization

Diagnostic Tools

Data Virtualization

Ad hoc Query

Workflow Management

Visual Analytics

Alerts/Notifications

Predictive Analytics

Historical Trend Analysis

Data Visualization

Application-Level Analysis

Performance Analysis

Multiple Programming Languages Supported

Relational Database Management

Monitoring

Prioritization

Troubleshooting

Data Migration

Backup and Recovery

Capacity Planning

Performance Monitoring

Data Replication

Data Dictionary Management

Web browser (OS agnostic)

SQL Sentry License: $2495 with $499 annual maintenance costs

SQL Sentry subscription: $125/month for a 12 month term

Contact SentryOne for more information.

Bright Pattern vs SolarWinds SQL Sentry

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