I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them.

3 Years experience was great. Quick email responses and Great Documentation.

This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use.

UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.

Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back.

This software is very easy to use and the price is very affordable.

It is a very costly app,I believe the price should be reviewed.

Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved.

Larger individual requirements can be solved professionally  through support or and cost-effectively consulting.

Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.

The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there.

I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right.

We have been looking for a solution, but wanted the application to host locally themselves. Useresponse was then the brilliant solution.

Easy to use, highly customizable and a customer support that is second to none.

Compares to competing products at competitive price point.

Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

The interface is very easy to navigate and understand plus the email integration with POP3 is very useful.

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them.

Some functionality we wanted that wasn't available, has been delayed.

UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed.

Was a little difficult to customize the theme.

We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.

Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support.

In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

Alloy doesn't cost a lot and he's making a pretty good job.

I like that I can log the work and paste HTML email threads in a ticket. Also managing all of the computer in the ticketing software is a nice feature.

The best part of it was cost. We looked at several other products ranging from cost to functionality to find Alloy provided more for less.

Please keep in mind that I do not use all of the available features of this system. But I really like the features that I'm currently using.

It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.

Easy to useGreat supportNo load on server / operating systemsFeatures are great.

Customer service is extremely helpful in customizing the solution to best fit your needs. Software does everything you need for helpdesk and servicedesk operations.

Some built-in features are limited and require alterations.

I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive.

It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.

Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it.

Software is reliable, user friendly and you get the results quickly.

Good customization options and if we can't fix it ourselves, Alloy can make it.

The ease of use, ability to customize the software to our needs and the fantastic support we receive.

My administrator has also created some very helpful reports and dashboards so I can track the work that my employees complete, and provide visibility to our Executive Leadership.

We have been using Alloy for over 13 years and have no plans to change.

While Alloy can track a wide breadth of information, sometimes getting into the nuts and bolts of the data can be a bit cumbersome.

It's a part of my daily work, and it makes everything fairly simple. I'd like to explore more of the available features within the application, and I'm really excited to see what else we can do.

We use Navigator for help desk ticket and asset management and have found it quite useful.

Navigator is a good management tool for IT assets.

There is not enough sync customization that can be manipulated or adjusted for AD sync.

The best thing about Alloy Navigator is the customization. If there is something you want this software to do, it can probably do it.

At times it can be a little confusing with what seems to be duplicate areas.

It was easy to install and the self service portal was easy to navigate.

Our shop has been using this software for years because it has excellent value, with good customer support.

If you have no teams at all, individuals can be overwhelmed as their are many features to this application.

Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.

We are having success consolidating information for tickets, assets and knowledge. Keeping all of these in a single place has helped us.

Our clients also find the system fairly easy to use  to submit tickets and interact with the technicians. There is always more we could be doing with this system.

The ability to get a good picture of the support organization.

Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.

The scripting is a bit hard to understand if you don't come from a SQL background.

The amount of customization I found to be very useful.

We've used the network inventory and it works great and the support has been top notch.

The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.

The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.

US Dollar

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.

With UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.


Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.


UseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.



LongDescription

File Management

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Self-Learning

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Activity/News Feed

Workflow Configuration

SSL Security

Single Sign On

Project Management

Categorization/Grouping

Communication Management

Brainstorming

Customer Database

Scheduled/Automated Reports

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Content Library

Full Text Search

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Ideation

Content Management

Forum / Discussion Board

Proactive Chat

Idea Ranking

Data Security

Discussions/Forums

Text Editing

Multi-Channel Communication

Complaint Monitoring

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Website Integration

Project Tracking

Ticket Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Knowledge Base Management

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Ratings/Reviews

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Polls/Voting

Widgets

Prioritization

Feedback Management

Customizable Forms

Approval Workflow

Autoresponders

Customer History

Tagging

Gamification

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Online Forums

Canned Responses

Task Management


<li> Enterprise Plan Cloud: from $149 per 2 agents / month

<li> Self-Hosted Enterprise:  $4800 for the 1st year 

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

11-50

51-200

201-500

501-1000

1000+

UseResponse

Live Online

Documentation

Videos

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilities and ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.


Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. The system also offers an online web and self-service portal for end users as well as a mobile portal for technicians.


Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.



Real Time Analytics

Deadline Management

Milestone Tracking

Project Workflow

Product Identification

Forecasting

Purchase Order Management

Barcoding/RFID

Barcode/Ticket Scanning

Multi-Channel Management

Request Assignment

Data Synchronization

IT Asset Management

Dispatch Management

Charting

Real-Time Monitoring

Contract/License Management

License Management

Ad hoc Reporting

Active Directory Integration

Change Management

We have 3 flexible pricing options to choose from:

Explorer:
for small teams of 1-3 technicians
$19/tech/month, 14¢/computer/month with unlimited requesters!

Express:
for medium-sized teams of 4+ technicians
$49/tech/month, 14¢/computer/month with unlimited requesters!

Enterprise:
for large organizations
$79/tech/month, 14¢/computer/month with unlimited requesters!

UseResponse vs Alloy Navigator

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons