All AfterShip Reviews
1-25 of 364 Reviews
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Pierre
1 employee
Used unspecified
OVERALL RATING:
5
Reviewed September 2023
Perfect for My Needs!
Rajkishore
Verified reviewer
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
A clear way of tracking orders by Aftership
According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.
PROSThis is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.
CONSCustomer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.
PROMISE
Apparel & Fashion, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
I LOVE THIS APP
I would like to thank [sensitive content hidden] for providing excellent service today. Keep up all of this and you will gladly be rewarded for all of your kind efforts.
PROSI like how they are always willing to assist
CONSThe trial end date time when it ends and you cat use
Reason for choosing AfterShip
I LOVE THIS APP BECAUSE IT IS ALWAYS WHAT I NEED TO INCORPORATE WITH MY WEBSITES.
Vendor Response
Thank you for your positive feedback! We're glad to hear that you love our app. Our team is always dedicated to providing excellent assistance and support when needed. Regarding the trial end date, we apologize for any inconvenience caused. We understand that it can be frustrating when you are unable to use the app after the trial period ends. We appreciate your patience and understanding as we continue to improve our services. We truly value your kind words and thank you for recognizing the efforts of our team member Thank you again for choosing AfterShip. We appreciate your support and look forward to serving you in the future.
Replied March 2024
Michael
Verified reviewer
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2019
Scam Company - Will Steal Your Money
A good customer service team would realise they have limitations in their software and not turn down a £40k customer - however the customer service team don't care. They just want your money.
PROSThe UI is pretty but otherwise useless. That's all.
CONSThey have a seriously buggy integration which you can't troubleshoot yourself. They have a problem with things called "Carrier slugs" which even when used correctly are not 100% correct. The result; if you upload a CSV of say 10,000 tracking numbers you may find that 9,000 of them get allocated to random/incorrect couriers. Numbers allocated to incorrect couriers cannot be modified manually or through CSV meaning you are paying for a broken number. In the above example that's a cost of $800 for nothing.
Manav
Luxury Goods & Jewelry, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Support was very good
Support is quick and able to get into meetings and solve issues at any time of day
CONSI didn't find any cons in aftership. Thanks
Maisie
Retail, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great customer service!
The customer service is brilliant. I have spoken to Jai and a few others and they've always replied very quickly and resolved my issues.
CONSIt would be nice if more templates and features were available in the free package.
Vendor Response
Thank you so much for taking the time to leave a review! We really appreciate your feedback. We're thrilled to hear that you had a positive experience with our customer service team. Providing excellent and prompt support is one of our top priorities, and we're glad that our team was able to resolve your issues efficiently. Regarding your suggestion about having more templates and features in the free package, we completely understand your point. We constantly strive to enhance our offerings and make them as valuable as possible for all our users. While we do offer a range of templates and features in our free package, we're always open to feedback and suggestions for improvement. Thank you once again for your valuable review. We hope to continue serving you with exceptional customer service and further enhance our offerings to meet your needs. If you have any further suggestions or queries, please feel free to reach out to us. Regards Team AfterShip
Replied April 2024
Robert
Automotive, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent Customer Service
I was very satisfied (and have been) with AfterShip's customer service team. They always provide a solution in a quick, timely, and courteous manner. Kudos!
CONSNo complaints! Everything I requested for needs is fulfilled by AfterShip.
Vendor Response
Thank you for your wonderful review! We are delighted to hear that you are highly satisfied with our customer service team. Providing efficient and courteous solutions is our top priority. We truly appreciate your kind words and rest assured, we will continue fulfilling all your needs. Thank you for choosing AfterShip! Regards Team AfterShip
Replied April 2024
Eljan
Business Supplies and Equipment, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
The produc seem fine so far
Everything is fine so far espacially the free trial period.
PROSIt makes my hob a lot easier by automating the orders.
CONSThe prices being higher than the expected.
Vendor Response
Thank you for your review! We're glad to hear that our product has made your job easier by automating orders. We acknowledge your concern regarding the prices being higher than expected and appreciate your feedback. We're constantly working to provide the best value for our customers. If you have any further comments or suggestions, please feel free to share them with us. Regards Team AfterShip
Replied April 2024
Maria
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Amazing user friendly app for all tracking needs
easy to use, great support from the team
CONSNo cons found, very friendly for user. I reccomend to any shopify store owner.very good!
Vendor Response
Thank you for your amazing review! We're thrilled to hear that our app meets all your tracking needs and that it's user-friendly. Our team is dedicated to providing great support, so we're glad you had a positive experience with us. We appreciate your recommendation to other Shopify store owners. Thank you for your feedback and for choosing our app! Regards, Team AfterShip
Replied April 2024
Jack
Computer Games, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
This is a very user-friendly app
The UIUX is very user friendly. Easy to set up
CONSStill in the process of checking the app.
Vendor Response
We're thrilled to hear that you find our app user-friendly and easy to set up! Your feedback is invaluable to us as we strive to provide the best possible experience for our users. As you continue to explore the app, please don't hesitate to reach out if you have any questions, concerns, or further feedback. We're here to help. Thank you for choosing our app and taking the time to leave a review.
Replied March 2024
Celene
Retail, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Customer Service
Great Service
PROSCustomer Support is fast and great. Solved my issue within seconds
CONSNA, i havnt been using it long enough to answer this questions
Sarah
Wholesale, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent service
[sensitive content hidden] did a wonderful job, thank you so much!
CONSNothing yet, it has worked for my needs so far
Vendor Response
Thank you for taking the time to leave a review! We're delighted to hear that our support team provided excellent service and met your needs. Your feedback is greatly appreciated, and we're here for you if you ever need any further assistance. Regards Team AfterShip
Replied April 2024
Connor
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Many amazing features - frustrating pricing changes
The app worked as it was supposed to, but the pricing changes were frustrating and caused me to leave.
PROSI loved how Aftership was starting to incorporate everything into one app. Order Lookup and Tracking for customers, a branded tracking page, notifications, back-end analytics as well as estimated delivery timeframes.
CONSOver the course of using this software, Aftership changed its pricing model. This was frustrating because I was grandfathered in, however, I needed to scale back my plan with them. In looking to scale back my plan it would have been more expensive to downgrade the quota due to the new pricing model. Also, several features of the software got restricted unless I upgraded to a more expensive plan.
Reason for choosing AfterShip
A better-branded tracking page and more frequent customer tracking notification emails
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Recommended App for tracking shipment
It is a very good app that I recommend. My experience with the platform to date has been good. They handle their business well on a scale of 1-10 I’d say a 9.
PROSAftership is a very easy to use app and integrates quite well with shopify and ecwid. It allows you track any shipment from a fully registered carrier as long as you’ve activated the carrier from the aftership backend the tracking number issued will work. it has an easy to use interface and also a sweet tracking page display that can be customized with your actual company logo and company brand colors. I truly recommend to those running’s e-commerce businesses. They have a good customer support base who answer all related questions and also help with integration issues
CONSMy major downside was the limitation. You can only track a certain number of orders per month on the free plan but more than that you would have to pay for it
Reason for choosing AfterShip
I can’t really remember the previous products I used because once I started with aftership I totally forgot about the rest, aftership allows you do stuff that most don’t on a free version for instance being able to custom Your tracking page to match your entire website rather than standing out like a sore thumb
Sylvia
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Amazing Product and Customer Service
My overall experience has been great! I am used to spending too much time being passed from department to department for other things and it has been refreshing that all my chats so far have been resolved in 10-15 max.
PROSI like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous. I also enjoy the amount I can do without a paid plan which is always helpful.
CONSI feel that the free plan is great and exactly what I need, and I am sure anything else is readily available with an upgraded plan.
Reason for choosing AfterShip
I found the other products more confusing to figure out, and more pricey. While I would ideally like to have a real time shipping option on my site to give customers a definite shipping rate, as a small business, it is quite expensive and also being a Canadian retailer that does business equally between US and Canada, I have found a lot of the products are limited to only one ship from address. My situation is complicated in that I use a shipping broker where I drop products off and they truck to the US border so if I were to use the real time shipping, I was not able to switch between Canadian address for Canadian customers and US address for US customers. So for me I am using the tracking services and that is awesome.
Huy
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Great support from Aftership
Great
PROSMy most recent experience with Support Chat at Aftership was awesome. [sensitive content hidden] took time to ensure that the information regarding the compatibility of the new version 1.17.0 to Wordpress 6.2.2 is conveyed accurately. With this information, we went ahead to update the new version as tester with a surely guarantied support in case of issues. Really appreciated!
CONSNot yet seen after using it for over 2 years
Reason for choosing AfterShip
For easy integration with API
Vitor André
Furniture, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Perfect
Everything.And the support is always there! Special thanks to [sensitive content hidden]
CONSAll perfect. I dont have any con to talk about
Chris
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great product, great customer service
I can now implement my customers labelling woes very easily from a single API. The labels produced by their system have never failed (DPD UK)
PROSDoes what it says on the tin, got it running via API in less than a day. Customer support is great - thanks to [sensitive content hidden] for really sorting a tricky probelm out.
CONSSometimes navigating around the app will open several tabs, no big deal.`
Dzmitry
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
like a Swiss watch
100% uptime. easy to setup. integrations with eBay and Magento covers all we need
CONSHad only 1 issue for 8 last years. eBay mail service breaks aftership template some time.
Asad
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
EXCELLENT CUSTOMER CARE WHICH IS 24/7
I LIKE EVERYTHING ABOUT AFTERSHIP I HAVE BEEN USING SINCE IT WAS LAUNCHED
CONSIT HAS BECOME EXPENSIVE AND WHATSAPP INTEGREATION IS NOT FOR SMALL COMPANIES
Guillermo
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great support
When I reached out for support, I had quick assistance from the agent and was able to get my issue resolved.
PROSWhen I reached out for support, I had quick assistance from the agent and was able to get my issue resolved.
CONSIn regards to package information in the dashboard it would be nice to see the recipient name.
Dallen
Consumer Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Love their product/service!
A+ - love working with these guys/gals.
PROSWe use their pop-up for new customer discounts and have had a great experience working with their service team, to get it setup just as we need it!
CONSN/A - we've had no issues with them. They're responsive on chat and very friendly to work with.
Alina
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
The best solution
Return Center + Follow up integration within the website
CONSDifficulties in set up of exchange in Return Center
Hans
Education Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Excellent platform
Outstanding. Been using them for years.
PROSSimply extremely useful and user friendly. I also love to be able to use the branded page with our company name and tracking status page to send to customers when we want them to track one particular shipment.
CONSCurrently (March 2023) the Android App and the Web Browser do not(!?) share the database, forcing you to manually enter shipments in each if required/desired.
Reasons for switching to AfterShip
Features and ease of use
Batjargal
Textiles, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2023
Great experience with Aftership so far
Aftership has many advantages compared to other platforms. It is always updating and new implementation that is quite easy to use and useful. Multiple carrier options and great for e-commerce that operates internationally.
CONSWith many updates, there can be issues with already setup integrations but with the customer support's help, the issues are quickly fixed.