Logitude World
About Logitude World
Logitude World Pricing
Economy: $39/user/month billed annually or $45 monthly Business: $65/user/month billed annually or $70 monthly First Class: $79/user/month billed annually or $90 monthly
Starting price:
$39.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Logitude World
1 - 5 of 40 Reviews
Vincent
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
E-Volution in freight forwarding
10/10, would recommend to anyone looking for freight forwarding software. it's a Turn-key one-stop application with everything in it.
PROSLogitude enables me to operate my company not only from my desk, but from any place i am thanks to their web-based product. If i'm not in the office, i can access all my critical information from my phone/tablet directly. Their client portal also enables my clients to monitor the status and location of their investments. I searched long and compared many software suites to use for our freight forwarding company, and our choice went to Logitude; As they deliver quality software for a fair rate. Their support team is 10/10 rating; They are quick to respond and are always happy to assist. I recommend Logitude, it's a great app with a great team behind it.
CONSAfter 5 years of usage, i have not yet come across bad things in this software. As when you have an issue, the support team take care to fix it asap.
Vendor Response
Thank you so much for this 5-star review. We really appreciate your trust and support! We will do our best to continue providing world-class services and strive to exceed your expectations. We are delighted to have you as a customer and grateful for your help in spreading the word about us.
Replied February 2023
Matthew
Logistics and Supply Chain, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Logitude & Custodia Freight Services
Very happy. Easy to use and easy to learn about new features when they come out and customize to our needs but also teh support is second to none. We are in the USA, Logitude in Europe yet support is available 24 / 7 and we have not had to wait more than 12 hrs. for issues to be fixed and any changes / creations of templates is usually implemented by next business day for us.
PROSThe fact that our free trial and extended trial for 1 month only took 24 hrs. to set up with our signatures and logo. Other vendors we looked wanted anywhere from 1 month to 3 months to set up, and at that time it was for only 1 user. The support during the trial was second to none as well. Also, the compatibility with Quick books made life very easy for our accounting.
CONSEditing templates and making new templates is not easy for someone like me who is not great when it comes to IT but as time has gone on the support team at Logitude has made up for my ignorance in these matters.
Reason for choosing Logitude World
Implementation Time. It was ready to go and the fact that it is online and we do not need our own servers was a big plus. Compatibility with Quickbooks.
Muhammad
Logistics and Supply Chain, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2020
Worst Customer Feedback No after sales support
One of the worst Customer Care company, with no commitment, they give you attention before sales only. Nothing after sales... and most importantly no one in the whole company replies even you send email to [SENSITIVE CONTENT HIDDEN] One of my worst experience
PROScompare to my complaints nothing is good
CONSWorst Support, No responsibility, No Feedback, worst of all, no complaint center, if you wish to search there is nothing available. very much disappointing company.
Reason for choosing Logitude World
By Mistake....
Vendor Response
Thanks for your time to evaluate our product. However, it's disheartening to receive such a bad review on a support system that you never tested. We tried to reach you since February, but unfortunately with no response at your end. Our SLA records for responding the customers is within an hour range, as well as resolving them. On the other hand, thanks to your team who allowed for the discussions to move forward and make the implementation project successful by being responsive and arrange calls whenever needed, we tried our best to help you with the project and got you to work with the system. As a global freight forwarding software serving over 80 countries now, we received many development requests from all customers worldwide. Our Product Management is making evaluation andmany of themare become developed as part of our five (5) annual releases. You can check all of them here: https://logitudeworld.com/category/release-notes-updates/ All the best and success in your business!
Replied August 2020
Sebastien
Logistics and Supply Chain, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent software above the expectation
Excellent experience
PROSI am using logitude for 6 month now and the software is really complete, easy to use and help us to save lot of time. The value for the money is excellent, the setup and deployment is easy. Really for me an excellent software changing my daily workflow in the good way.You also can connect easily to quickbooks, this interface cost thousands with other sofware providers.Last but not least the back office and assistance at Logitude is of high level they really proessionnal helping and understanding your problem easy to contact and fast answering, this is something extremely valuable.My recommandation go try it you a master choice.
CONSThe preset reporting might be setup differently but as they can be tailor made this is really not a big issue.
Reason for choosing Logitude World
Because they had all I was looking for, interface with accounting, web based easy deployment as complete as the competitions and good feed back from they assistance and commercial team.
Vasileios
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
A great Saas with even greater potential
We are very excited for choosing Logitude as it has overall transformed our business. From changing our workflows to working paperlessly, Logitude played a very integral part. On the other hand, we use this on a daily basis for all our branches, and we are extremely happy about it. Implementation, Support and Training were also great.
PROSThe overall experience is very intuitive. Simple screens with powerful features on the back, make it an important tool for even the most inexperienced.
CONSAs with all Saas solutions , are not fully customizable on the specific needs of a company, rather than trying to fit into the mass of the industry. There are some features that lacking comparing to other alternatives and should be included by default in my opinion, but maybe they will implement them in the future. The handling of Customers vs Agents is counterintuitive at times.
Reason for choosing Logitude World
The decision was a mix on pricing, testing all and overall feeling and experience on each of the mentioned products. Logitude fitted more in our needs.
Reasons for switching to Logitude World
We wanted to go from a local vendor that had an old software to something that follows the current trends, the usage of cloud and technology.