happy customers

Easy setup, fair pricing , reliable for business environments, instant support, didn't encounter any downtime the last 5 years

It would be better if they where better known in Europe, than it would be easier to recommend it to our customers. For the rest not a single thing. It does what it has to do without unneccesary options.

The recent regulatory change requiring all businesses to "register" their texting numbers with a bureaucratic oversight agency (I think it mainly affects USA texting frankly at this time) was certainly a headache for the entire sms industry. But the textmagic people patiently walk me through the steps, and got my textmagic number registered in the proper way. My overall experience with textmagic is that the company has a passion for continually improving the product, making it more user-friendly every day, and above all listening to irritating customer feedback such as mine, in order to make a sincere and speedy effort to implement requested user features. Thank you textmagic. So glad I found you many years ago. Jim

We have used textmagic for number of years, and find it to be an indispensable part of our business. I personally shopped around a number of different text messaging providers, but none of them has come close to the wonderful user-friendly textmagic control panel and android app (so important to be able to stay in touch with customers when I have my phone with me out of the office, the textmagic; the android app keeps getting better and better). The chat history feature remembers all conversations with the particular client, so gives easy visual context to ongoing texting with that person. The templates feature is extremely valuable in my situation, and I have almost 100 different boilerplate customer replies created over the years and textmagic. Unbelievably useful and time-saving everyday.

The incoming text message notifications do work perfectly on the android app on my phone. And frankly that is what I mainly rely on. It seems the textmagic has an ongoing challenge allow audible and pop-up notifications to display reliably Windows 10 desktop PCs, however. I understand that this is not really in their control beyond a certain point, and there technical support people and developers have been more than generous with their time to explain to me how they are constantly seeking to overcome the limitations that Microsoft places on any application. So there technical support and developers get 10 stars in my book, and I hope that Microsoft stops tinkering with Windows to mess up otherwise great applications like textmagic.

Terrible. When errors happened the customer service took days to respond or did not respond at all

When it worked, it was acceptable. The interface is easy to use.

It did not accurately tell me if messages were delivered or not. Sometimes entire batches of messaged were not delivered. You cannot receive picture messages, and the service does not notify sender that their message was not supported.

Was a good experience so far. Technical support is very good.

Have been using this messaging system for a while and found it to be user friendly.

Shared lists can't be amended by other administrators.

TextMagic makes it easy for us. Every day we text an unlimited number of customers whose insurance premiums have changed. Our customer express appreciation for the text message.

I appreciate the pay-as-you-go option and not having to be locked into a contract. Our company is changing systems, so the no-contract option is best for our current situation. The customized templates making sending text messages so easy. The Block feature is comforting that we won't accidentally text a customer who stated did not want to receive text messages. I really love the Scheduled Text feature. This allows me to prepare the list of texts early in the AM and have them delivered after a certain time or divide the customer messages in spurts instead of all at once. I also like to see the text replies right in Text Magic.

This isn't necessarily a con because I don't know if it's possible, but I wonder if TextMagic can be integrated with the new account system that we get next year and automatically send text messages under defined account conditions. I would like for a customer to be able to reply to a message "stop" or something and that number be added automatically to the Blocked list. Is TextMagic going to incorporate mass Email one day?

Overall it's a solid tool with little to no issues to speak of. There are other options out there but this one works reliably for us.

The backend is easy to use and intuitive and it was a breeze to set up our texts, lists, and contacts.

The one thing I wish it did and have confirmed with their support team that it doesn't is to run campaigns for weekdays only, omitting the weekends.

Love it!!! Best source to have in the business.

The software is super helpful and easy to use. It sends texts very quick and lets you know if it was delivered and received. It's much easier then picking up the phone to call someone for a simple issue. It is also very affordable.

It's difficult to print an entire text conversation. It would be easier if when you hit print on the browser it printed the whole screen. Instead it jumbles up the text and you can't see the whole thing. (I use Google Chrome) I usually screen shot the page and print it in word, which makes it very tiny. Same thing for individual texts, you have to download them to print. Just an extra step, but could be easier.

A central text messaging platform that allows a whole team to send and reply to text messages from anywhere. Very simple, and has stopped my phone buzzing and no longer need to pass out my personal phone number.

After growing the business beyond the capabilities of my iPhone keyboard for texting customers, I moved to TextMagic because of its Zapier integration and simplicity. Works as expected, is simple and very well thought out.

A few things which doesn't work for MY particular company but may be necessary for others is: - "Chats" tab doesn't show an outgoing message in no reply has been returned (as if it were Android or iOS, or Facebook) You have to go into "History" tab until a message as been returned - If you set up seperate roles under the same company, you can't see who has replied to which text, this is on an individual login basis. Like I said there may be reasons for this design, but it doesn't work with my company and workflow so we've had to share the password to the main account. A minor issue in the scheme of things.

This program was found by accident through a google search. Try the free phone number lookup for the customers cell vendor. Then I was able to use the composing text messages for customer that did not have a voice mail set up or not accepting calls.

The whole program is paid for but only .04 cent a look up.

Overall, I think it is a great service. My experience with TextMagic was positive and I have already told a couple colleagues about it. I was really blown away at how well it worked to market our products. We got a much higher response rate than we were accustomed to with email. Text marketing definitely works.

I liked TextMagic because it is fairly simple and straightforward to use. I had never done any SMS marketing prior to using it, so I didn't have much to compare it to. But I can say it was easier than I thought it would be to become proficient at it. I like the fact that I could store my customer lists right there inside the app. It was easy to keep text conversations organized in the app. They also have an iPhone app that allows you to manage your text marketing from virtually anywhere.

We were using two different SMS numbers to send out messages. One was a local number. The other was a toll free number. It was confusing, at first, to understand when to use the different numbers. But after a chat with support we got that part figured out.

I like that there's an app and you can keep business related texts in text magic while using the default text app for personal items.

It needs an update to allow picture messages to be sent. Our business requires paper copies of things to be sent to us and once in a while our clients text documents to us which text magic doesn't currently support picture messages. Not asking for video or files but picture messages would be a huge upgrade.

TextMagic has been an amazing quick and easy tool for our Family Law business. We use it mostly to collect debts, and people respond much more favourably to SMS than they do email and by phone. The platform is quick and easy to use and we rely on TextMagic for our collections. We have also been using it for some time now, and send quite a few SMS's a day and we still have not gotten past $50.00. Great value for money. I also love the template feature, we can quickly and easily send out SMS to our clients.

Ease of use, very easy to send out Collection SMS to clients and they can respond too

Nothing, I have to say that our experience has been great

The benefits are many. Our business is Internet Marketing. Some of our clients do not use email or social media. Some do not even have a computer! Thanks to TEXTMAGIC we can easily communicate with their moblie phones without using one ourselves,

It allows us to send text messages from the office using a full sized keyboard and to store incoming messages along with emails.

Nothing at all. It does everything that we need. What more can we say without waffling!

This product has saved me both time and money. And as we all know time is money, the reality is it has saved me money.

The best thing about TextMagic is its ease of use. Simply enter the phone number you wish to text and type out a message. Then the messages show up in a chat format making keeping in touch with clients a breeze. This has saved us hours of time on the phone. It is also nice to have preset forms to quickly enter saving even more time.

I guess one feature I wish it had was a desktop format we could just open without needing to keep an internet page open.

Simple and easy to use, no issues. Low cost and very effective

Simple and easy to use, no issues. Low cost and very effective

Simple and easy to use, no issues. Low cost and very effective

Easy way of sending out communications to certain suppliers with them knowing who exactly its from and also sending our details to customers

Very easy to use, impresses customers when they receive the text messages. Easy to store contacts and seperate into groups. Also really like being able to save templates to save time when sending similar texts to multiple contacts

It comes at a cost to setup a reply service where you can communicate with customers, would be great to be able to receive responses for free or within the credits

better customer service with very little investment in time, resources and money

It is an intuitive solution, the interface is user friendly. It was easy to implement into our custom CRM. It is a cost effective solution because it is realiable and demand very little attention once it is set up.

We've been using TextMagic for a few years now, always working, never had any issues. Very reliable. Dashboard is good and easy to understand.

They don't have the best SMS prices in the marketplace BUT it is a very reliable service. No ther issues to mention really.

This is useful to remind clients of appointments and to contact clients when their phone is engaged or out of reach. I prefer this to leaving voicemail messages because I can keep a record of the client contact and what was said. I confess personally I will check sms messages quicker than voicemail myself!

Very easy to set up and use for all our staff with emails under our business domain. Works without needing any input from IT support team. Took me about 15 minutes to set up. Now we can send and receive sms message from our individual email accounts.

nothing - the form here did not allow me to leave it blank!

It enables us to receive and respond to text messages on our office network thus integrating our customer communications.

Nothing. It does what we need thanks and is very easy to use.

Same as the above question about what I liked....very easy/user friendly, customer service is on point, and the options for saving the info collected are great!

Not very tech savvy, but text magic was extremely easy to use, and what I didn't know or understand is explained within the program. Anytime I needed help, customer service responds immediately! Great service, great program for our research needs!

Not a thing! Very happy with the program...

We have excellent experience with TextMagic service so far. It's very easy to use, both manually and as integrated part of our website. Price is reasonable and the support is always ready to help you. We strongly recommend them!

Knowing what I send gets through to the person etc a

Quick, simple and extremely professional. Very easy for people, like myself, of a certain age to use.

Brilliant.

Cloud based system allows us as from anywhere.

Would like to link video as customers would love it.

Text Magic is very easy to use. Able to quickly text contacts and save templates to help increase efficiency.

It would be really nice if it were possible to receive pictures from contacts or receive a notification that a contact attempted to send a picture or file