All Bettermode Reviews
1-25 of 91 Reviews
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Dinos
Marketing and Advertising, 1 employee
Used less than 2 years
OVERALL RATING:
4
Reviewed January 2023
Great system...V2 is even better!!
Nguyen Van
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
The best community platform
I am moving to the new version and they help my move very fast. I am very satisfy and always support Tribe.
PROSElegant appearance, many of functions, easy to manage and customize the community.
CONSNew old version 1.0 is full of function. We are going to move to version 2.0 and it is still lack of some function, especially the language that make my community is more frustrated because our community is not the native English speaker.
Reason for choosing Bettermode
I have try many of other products but they don't have enough my need function as Tribe.
Mike
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
A very promising tool with an amazing team behind it!
We needed a better place then Facebook for our community to gather. Tribe with it's topic and channel functionality and flexibility in customization was the obvious choice for us. That and the team behind it is full of rockstars!
PROSThe flexibility of the platform is great. When it comes to content structure or design, you can get creative. I also really enjoy the additional apps available on the app store as well as the amazing team behind Tribe. The team is super responsive and great in thinking along.
CONSI wish there was a better build in analytics tool. However, with their webhooks, api and integrations with some tools like Amplitude they do give good alternative solutions for this.
Reason for choosing Bettermode
Price and quality was the best combination for us. It ticked all the necessary boxes with features and communication with their team felt the best.
Mateus
Verified reviewer
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Implement Tribe for eaglepay.io Community Engagement
I am satisfy so far. Since the development keep going for the new features.
PROSSimilar to Quora but more advanced. Coin reward distribution is a plus.
CONSThe navigation will make confuse at the beginning.
Vendor Response
Hi Mateus, Appreciate you for sharing your experiences. Tribe has a very strong use case for communities around blockchain projects and we do that with our virtual currency distribution system apart from loads of other features and customization capabilities. Tribe has come a long way since the time you used our free trial. It has definitely become more intuitive. Thanks again for your review; we hope to see you as our successful customer in future. Best Regards, Team Tribe
Replied March 2019
NaveenKumar
Verified reviewer
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Grow your community with less effort
Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger.
PROSEasy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique.
CONSOn the downside, Tribe's third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc.
Reason for choosing Bettermode
Easy setup, affordable pricing, and quick support.
Jim
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Easy community platform
Since using Tribe, I've found that the platform is easy to use and fairly intuitive. The things I haven't been able to figure out, I've been able to find really quickly through Tribe's own community page. This, by far, has been one of the easiest investments and exciting platforms I've used to date.
CONSLimited chat feature, although there is a Telegram integration that works well.
Reason for choosing Bettermode
Cost, ease of use, and they don't bombard me with daily emails and upsells everyday.
Vendor Response
Hi Jim, Thanks for the feedback. Glad to see that you found the platform intuitive and easy-to-use! Regarding chat feature - we're releasing the real-time chat feature by the end of this month. We look forward to serving you.
Replied May 2020
Shaun
Verified reviewer
Management Consulting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
Tribe makes it easy to start and grow a community for your brand
Tribe is the easiest, simplest way to launch a community for your brand. They have removed the technical hurdles to allow coaches, consultants, and freelancers to thoughtfully host a vibrant community of supporters, clients, and prospects.
CONSWhile the software is easy to use, the tradeoff is some limitations. Customization is limited to colors and graphics.
Reason for choosing Bettermode
I chose Tribe for several projects because it offered exactly the community building (think Quora-like) tools and functionality I needed at the time.
Vendor Response
Hi Shaun, Thanks for taking the time to share your feedback. Appreciate it! We see that the limitation mentioned here is around customizability (ability to only change colors and images). We'd love to expand on that and showcase some of the current capabilities. We allow clients to customize the community based on the components they want to showcase and make changes using CSS and JavaScript as well. 1. For instance, the design of this marketplace community (https://bit.ly/3kXl2NW) is completely different from banking community (https://bit.ly/3oMqUvQ) and SaaS customer community (https://bit.ly/384EXqM). 2. Another example is NEXL - here is a video (https://www.youtube.com/watch?v=5I7F1xcUj_Q) that shows how they integrated the community into the product. However, this requires a technical team for implementation. Thanks again for the review!
Replied November 2020
Meryl
Verified reviewer
Financial Services, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
They delivered a top notch platform for our customer community
Simply focus on what you would want to achieve based on your business goals. For example, keep the Question and Answer module at the center if you want to foster discussions. Talk to Tribe's community management team; they have some of the most practical suggestions for improvement.
PROSWe are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.
CONSIt could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually.
Vendor Response
Hi Meryl, Thanks for taking the time to help us improve with your feedback. Greatly appreciate your kind words. We're glad to see that our feature set and usability help you launch a really powerful customer community. Thanks again for choosing us as your community partner. Regards, Team Tribe
Replied June 2019
Khothatso
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2022
Excellent platform to use for community building
Tribe is an amazing platform that offers an opportunity for community building and engagement. it provides an interactive space and its easy to use. the interface offers simplicity and easier navigation with the option to customize it to suit your needs which is great. I also like that you can integrate it with your existing social media platforms makes it ten times easier to use.
CONSIn the beginning when we started using it I had integration issues but otherwise I have no complaints.
Darryl
Verified reviewer
Publishing, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Exactly what we were looking for
Tribe is easy to set up and easy to use. We appreciate being able to set up a community platform that we can create and curate ourselves. It's exactly what we were looking for!
PROSIt's beautifully desgined, easy to use, and does exactly what we want.
CONSI have absolutely no complaints. It does exactly what we need.
Vendor Response
Hi Darryl, We appreciate the feedback! Great to learn that you're happy with the design and easy setup process. This is going to make our team immensely happy.
Replied April 2020
Taha
Verified reviewer
Computer Games, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great value for money!
We have tried a few different solutions in the market. When we decided to switch to Tribe, the team walked us through redefining the community objectives, make it more aligned with business and organization objectives. They also supported the whole smooth migration process. The fact that Tribe customer success team has a great business and community knowledge helped us realize great ROI. We started with their basic plan and as we saw results coming we upgraded to premium.
PROSPricing is fair and flexible. Facebook integration was somehow magical and increased users retention. Fast and reliable customer service.
CONSAs Tribe was a new venture, we had our fears of switching to this solution. But after working with their customer success team, we had tons of confidence in them as the right partner.
Vendor Response
Hi Taha! Thanks for taking the time to review Tribe. Glad to hear this was the right solution for you. We are looking forward to celebrating the growth of your community!
Replied November 2018
Rachel
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
AJAS Review
The product is very easy for both the admins and users to navigate. Users have been very engaged. We like that they can customize their notifications and how often they are received. The groups and topics are great.
CONSWe'd love to have an app that our members can access on their phone! One of the biggest issues we had when we launched our community is that the invites went to spam and there was no way to ensure that this wouldn't happen. We had to send dozens of invites multiple times because members couldn't figure out where it went or how to find it. Ensuring a way for the invites, especially if we're importing a list of hundreds of contacts, not to go to spam would be important for future clients.
Vendor Response
Hi Rachel, Thanks for your kind words and candid feedback. Regarding the email - apologies for the experience you had. Tribe's customer success team recommends SendGrid integration to improve email deliverability. You will also be pleased to learn that we recently set up separate dedicated email servers for paying customers and free customers to further improve email deliverability. That said, I have conveyed the feedback to our product team as well as the customer success team. Best, Team Tribe
Replied August 2021
David
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
This is a "no-brainer."
Tribe has been great to work with. I use their chatbot often and get responses quickly. I test and buy many software platforms and this is one that has been an awesome addition to my agency.
PROSI have been looking to build my own social media site for a long time. As CEO of a marketing agency, we routinely get blocked from some social media companies for posting too frequently when we manage many pages. The lost revenues in 2020 from big tech was huge. We have looked to develop our own social media when we discovered Tribe. Everything that we wanted is on this platform. It's easy to use, set up and manage. I am amazed at the price. You can't get software with this great quality anywhere else at this price. If you aren't making the switch now and building your own site, you are going to be late to the game soon.
CONSBuilding your social media site requires you to remind your followers, friends and family to join. It may take two or three times to remind them to move. They will.
Reasons for switching to Bettermode
Too much control of your posts by these companies. I got tired of my own posts being called "spam" on my own pages and pages for clients.
Matt
Information Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Tribe personal network
It only took me a day or two of playing around with the settings to make things the way I wanted them. It is simple and user friendly. Some other options have way too many bells and whistles to navigate through and most of them you don't even need. Tribe customer services is top notch. You don't wait days to get help with support! Very much appreciated!!
PROSI became a Tribe member due to the censorship of other popular social networks. Tribe gives us a place where we control the narrative and we can discuss issues without bias moderators approval. It is a great place and I've recommended it to many of my business associates and friends.
CONSThe only con I see at this time is the inability to send private messages from user to user. You can comment on each others post but not send a message directly to that person. I hear this is coming and look forward to it.
Reason for choosing Bettermode
It's the best for what we need!
Reasons for switching to Bettermode
Privacy and easy of use where those of us that are like minded free thinker could gather and discuss issues without outside bias or moderation.
Oviene
Consumer Electronics, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2019
Great platform, easy to use!
Our experience with Tribe has indeed been a great one!
PROSNavigating the features on the platform is easy. The instructions are straight forward and the Tribe community is filled with useful articles on how to use all the features. The team is also very supportive and responsive whenever we encounter any difficulties or need any advice. The team has also accommodated our suggestions and requests to better our community. They are also proactive in offering help and making sure we are satisfied with the platform.
CONSThere was a bug with one of the features during our early stages of Tribe but the team quickly addressed it and made fixing it a priority.
Vendor Response
Hi Oviene, First of all, thanks a lot for taking the time to write such a detailed review. We consider our clients nothing less than our Tribe family and are always committed to your success. Glad to see that you found of support, content and the platform useful. Look forward to a long-term partnership. Regards, Team Tribe.
Replied June 2019
Susie
Marketing and Advertising, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2021
Easiest Ever Online Community Solution
I immediately liked this project for its ease of use. The sales and support team are friendly and quick to respond. The platform can be used for a wide array of applications (support, community, collaborative teams), and several of my clients who will gain substantially from its use.
PROSQuick setup, multiple options, fast learning curve, great price.
CONSSome options are on the TO-DO list for the development team, but they're really open to ideas and suggestions.
Reason for choosing Bettermode
Tribe had what we needed right out of the box, with features we can use later when we're ready. Also had a familiar look to more popular social media platforms, so we could train community members quickly.
Vendor Response
Hi Susie, Thanks for sharing the candid feedback. We appreciate your kind words. Glad that our design patterns and engagement models derived from popular social networks helped you minimize the learning curve. I'm conveying this to our product team.
Replied February 2021
Stephanie
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Perfect for private online community and to reduce support team work
I’ have got incredible support from the team. I had some issues that have been fixed quickly. Thank you
PROSI like everything about Tribe. You can do so many things from customers support to your business community and marketing. We have bought tribe with many idea in head for our marketplace users. The first idea was to create our VIP community where users can ask questions to others and get support from the community; but after the setup of our account, we have seen so much more opportunity.
CONSThe language localization was an issue for me. But the team is working on it.
Vendor Response
Hi Stephanie, Thanks for the feedback. We're glad you could build a support community with Tribe and unlock other potentials! We've improved our language localization process so there should not be any issue going forward.
Replied April 2020
Pawel
Computer Software, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
A Community “Platform” in the true sense
Our company’s community team and customers are loving the community we built. Right now it is fully integrated with our tools and processes. We are collecting feedback from our customers to see how we further improve the community experience.
PROSIf you are looking to create an online space where you can connect and collaborate with your customers, Tribe’s community platform can help you. During the implementation, we found that you can just mold it into any form/design you want. Amazing technical documentation and easy SSO configurations also made it easier to deploy this quickly. Not to forget, the customer success team is there to guide you through the strategy. The biggest benefit of this platform is that it allows you to build solutions on top of the core solution. You can extend the functionality of the community using their developer platform.
CONSThis is not a con, but advice - pay special attention to the technical documentation and make sure it is always up to date. Given the nature of the platform, without discipline in documentation, implementation can quickly become complex.
Oleksii
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent private and customizable platform to keep your team socially engaged
At Asiya Shriners we love using Tribe to have a private online space to exchange our ideas, stay connected and more engaged with our membership. We really appreciate the ability to customize every little aspect of the platform to provide our members with the polished and intuitive experience at the same time.
CONSReally can't find much negative to say, but it would be great to have more integrations (which I'm sure are in the works). It would've been awesome to have a dedicated app for our Tribe community, but that's hard to implement given all the regulations that Apple and Google impose on their app markets.
Reasons for switching to Bettermode
GroupAhead seized to exist and we had to look for an alternative.
Iman
Verified reviewer
Executive Office, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Great solution to my community network that I didn't know existed!
They have more features to gather a great community than I could imagine. The platform is very easy to use Great customer support
CONSNothing that I can think of
Vendor Response
Hi Iman, Glad to have you as our customer and really appreciate you for sharing your experience. We're highly optimistic of establishing long-lasting relationship and see you succeed. Best Regards, Preetish
Replied March 2019
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Helpful & quick!
The customer service is exceptional. Very helpful and very fast!
PROSTribe is always helpful every time we have a support request or even just a question on how to best utilize the platform. And the rapid responses are awesome! We are often trying to serve our customers in the group, and we need to be able to do that quickly! Thank you!
CONSJust the spacing in the question answering is really the only thing I would change. Right now, it looks very crammed since you are unable to add spaces between lines.
Vendor Response
Thanks for the feedback. Support response time and quality of service have been a priority at Tribe since the very beginning. We look forward to keep delighting you!
Replied April 2020
Monica
Verified reviewer
Computer Software, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Tribe is an user friendly community software with loads of features.
Easy to use, modern design, fair pricing, and lots of useful integrations.
PROSMaking the decision to migrate from an existing community solution was very challenging. Tribe team really made it fast and easy by having the right migration processes and tools. Their community success team was always available to handle issues and requests. What I liked very much about Tribe is the simplicity of their core platform that can be extended with different apps based on my community need. We got all these great solutions at a fraction of cost we used to spend on the previous platform.
CONSTribe did not provide us with any mobile app but to be fair the messenger integration was a great replacement. Their idea that people do not want to just install another mobile app sounded reasonable.
Vendor Response
Hi Monica, Thanks for taking the time to write such a detailed review and choosing us as your preferred community partner. Glad that we could provide seamless migration experience and customization at your preferred price point. Best Regards, Team Tribe
Replied March 2019
Ibrahim
Computer Games, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great
Tribe Is a great platform for building a strong trust with your community. We have been using tribe for a while now and its great.
CONSNothing is terrible about tribe. I think its ok
Karen
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Easy to use!
Tribe has been so easy to set up for this non-techy community manager! I especially appreciate all of the community support resources that are available - and that by searching through them, I'm also learning how the community can function since they use all the features they're helping support!
CONSI’m still learning what all of the features are, so I’m not entirely sure what I don’t know yet.
Vendor Response
Hi, Karen - Thanks for the feedback and review. We'll pass this message to our success team; it'll make their day. Best, Team Tribe
Replied December 2020
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
Building communities
The ability to create beautiful, minimalistic and content-driven communitites is outstanding. Our staff can now share and cooperate in a very easy and motivating way.
CONSThere could be a Google Drive implementation to upload material.
Vendor Response
Well, thanks a lot "secret admirer" for sharing your feedback. Glad that we could make your community look beautiful and improve the staff collaboration. We'd surely consider Google Drive integration in the roadmap. Wish you immense success with your community.
Replied October 2019