I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

A great all-around platform that will let you share great information with colleagues.

Though with PostBeyond it makes it easy to do so and a great way to share information out in a matter of moments.

Pictures can't be added easily. Need to go with what is set/established.

I feel confident in referring and encouraging my colleagues to use it as I have enjoyed the true benefits from it. Who doesn't love saving time in their day.

You get out of it what you put into it, so if your content team doesn't create a lot of content, there won't be much to post.

Partly I find that the preview of the articles is unclear and also designed too large.

PostBeyond is extremely easy to use and helps me stay engaged with my audience on LinkedIn with little effort.

I like the seamless integration of various social media platforms and the speed of posts. The tool is quite easy to use and has a very neat user interface.

Easy to use when it comes to share information. I can share as much content as I want in less time.

There is no feature that comes to my mind for which I could write a negative opinion. I am generally very pleased with this tool.

I haven't found anything that I don't like about PostBeyond. It has it's purpose and serves just as it should.

Just click and go, very fast and amazing interface.

A great way to get your network to notice what is happening in your organization. Easy to use and I highly recommend.

Also you can customize your dashboard according to your needs which is very helpful in following up contents in which you are interested.

Highly innovative and easily integrated social  media tool to grow your business in the network.

I like this software because it's easy to make automation and very easy to use.

We not only use this tool to recognize our awesome employees, we use this to recruite those that may be in the industry and looking for our type of positive, diverse culture.

US Dollar

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

LongDescription

Personalization

Activity Tracking

Customer Database

Multi-Channel Communication

Social Media Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Branding

Auto-Responders

Customer History

Third-Party Integrations

Communication Management

Automated Routing

Real-time Consumer-facing Chat

Reporting/Analytics

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eBanqo

Live Online

Videos

PostBeyond is employee advocacy and social selling tool that helps users share content and engage with their teams. It is a cloud-based platform that provides tools to manage social recognition, employee alignment and event-triggered actions.


Designed for businesses of all sizes, PostBeyond enables monitoring of shared content and visitor engagement and optimize strategies to drive website traffic. Its gamification module helps users interact with peers, curate content and build brand value across social media channels. The product enables enterprises to showcase company culture, generate referrals and recruit talent through digital networks.


PostBeyond allows integration with various third-party software such as Salesforce, Bitly, Office 365, MailChimp and Marketo. It is available on monthly subscription and support is extended via documentation, phone, email and online help desk.



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