I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

Easy to use and great resource for housing all sales content in one place.

Our experience with the Customer Success team has been like no other - they are attentive, proactive, and positive.

I love how easy it is to find exactly what you are looking for. The best feature is the version control on documents.

With other features like content sales stage mapping, native SalesForce integrations, and the ability to set expiration dates on the content so teams can review and update as needed.

I think that the product has been well designed and despite a few small flaws, it is well worth the investment.

The lack of integration with Salesforce is frustrating, particularly for measuring ROI.

The people we have dealt with are are personable and knowledgeable. They genuinely seem to want to help.

I love this software, it help our company to have everything in one place, we can share, compare, and have all our documents in a really good way. Easy to use, super user friendly.

I like the ease of use of this software, being able to locate documents quickly and provide download links for clients.

We have had an overall great experience with Seismic. We have bi-weekly calls with our customer success manager who helps us understand different features and answer any questions.

The content library and bulk upload allows us to keep our sales enablement content clean, tagged and current. The integration with Salesforce and Outlook was simple to set up and deploy.

Incredibly hard to navigate compared to competitors.

Content manager can be a bit confusing and overwhelming. Our organization barely scratches the surface on what we can do with content manager so it's features are almost too complex.

I enjoy the accessibility of this software. It is great to find about any article within technology and provides great examples.

It is user friendly, customizable, and support staff is friendly.

I like that it can organize all my companies information in files. You can also share docs with a partner and both edit them which is nice.

The support staff is helpful and the training materials are very accessible and easily consumable. Seismic is a true partner and worth checking out.

Many times the email sent out are blocked by receivers email security. Often kicking email to spam.

I like how quick and easy it is to create a file that contains several documents and it allows me to see which marketing materials our clients find the most interesting and useful.

In addition, the Seismic support team has been awesome, they are readily accessible and able to handle all of our technical concerns.

The onboarding team has been amazing throughout our journey and we're very happy with the investment we've made - we're set see an amazing return.

Sometimes difficult to find what I am looking for. That could be more of a function on how things are titled.

I know that the information is the most up to date. When I want to find what is the best material we have to send to a customer that is where it will be found.

The problem is that we have no way of knowing today who has downloaded the app and who has not.

Overall the service is pretty good and the product works, I'm just not sure it's a solid enterprise solution.

User friendly, sleek interface that could be at home in a consumer products company. Superior customer service with attentive customer success personnel that want to help you succeed.

My overall experience is very positive, great place to organize important information.

Integration with Salesforce is quite good. Ability to consume data from external sources is very helpful.

Easy to use UI and accessibility, downloadable and live send links.

Finally a sales tool that our sales team is genuinely excited to use.

We use Seismic as a centralized repository for many company documents spanning a variety of different areas of our business. They layout is great and easy to use and navigate through.

The only problem we have had is convincing the more stubborn members of the sales team to switch over from old school attachments.

It's very visual and the tagging and searching work well. It integrates well into Salesforce and content can quickly be downloaded.

US Dollar

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

LongDescription

Personalization

Activity Tracking

Customer Database

Multi-Channel Communication

Social Media Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Customizable Branding

Auto-Responders

Customer History

Third-Party Integrations

Communication Management

Automated Routing

Real-time Consumer-facing Chat

Reporting/Analytics

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

eBanqo

Live Online

Videos

Seismic is the industry-leading sales enablement and digital sales engagement solution, aligning go-to-market teams and empowering them to deliver engaging buyer experiences that drive growth. 

Seismic’s Storytelling Platform delivers innovative capabilities for marketers to orchestrate content delivery across all channels, and for sellers to engage with prospective buyers in a compelling, resonant manner at every step of the buyer journey. 

More than 700 enterprises including IBM and American Express have made Seismic their sales enablement platform of choice. The Seismic Storytelling Platform integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia.To see how Seismic is being used by companies in your industry, please visit seismic.com.

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