All QuickFMS Reviews
1-12 of 12 Reviews
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Beth
Verified reviewer
Translation and Localization, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Our customer satisfaction rate is up by 112%!! thanks to QuickFMS Helpdesk management
The QuickFMS software has created 100% transparency within our service request and complaint management system. Today at the time of writing this, our customer satisfaction rate is up by 112%. As a transcription service provider, our challenge was virtual staff and flexible hours at the office. But this software can be accessed anywhere and any time making it easy for us. QuickFMS’ help desk software seamlessly integrated with our CRM system to enable us to handle customer issues with an automated ticket-based system. For every customer email or on-site chat, a new ticket gets automatically raised, and the concerned representative is notified through email and a push notification on the phone. As a manager, I can even track vendor committed SLAs and response times.
CONSWe had a few problems that were resolved with assistance from the customer support. They were helpful. Great product and great team!
Satish
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Very good tool for space management
Overall good product.
PROSVery easy to use and product is designed as per customer requirement. We have been using since last 2+ years and support team is awesome and take care of each every small small request. Vijay and team is doing a grate job.
CONSSometime slow and map takes more time in loading
Reason for choosing QuickFMS
Allowed lot of customization and easy to use.
Sahil
Financial Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2021
Basic Facility Management Software
The overall support for this product is not as it was earlier when we started to use, mainly there is lot of team movement and this has hampered the support a lot. Also, they need to upgrade to other similar solutions in market which have great options as compared.
PROSCovers all the basic needs for a facility management dept., easy to use and will meet your needs if you are looking for basic solutions
CONSThe modules get affected whenever there is a system update and product doesnt show consistency which affects usage
Ashutosh
Fine Art, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Very Helpful for any size of Companies
Online tracking of all Requests with TAT (Helpdesk Module) Proper Escalations within the set Levels (Helpdesk Module) Online monitoring of availability of Workstations (Occupancy & Vacant) - (Space management Module) Good Support available whenever required.
CONSNothing worth a mention. But if at all its mandatory it would be the reports as it would take some customization as per requirement.
Reason for choosing QuickFMS
Most of features are more or less similar but the QuickFMS is cost effective in comparision with them
Reasons for switching to QuickFMS
As it was developed in house it was limited to a large extent
Rajeev
Insurance, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Quick FMS Feedback
This product is extremally good and helping us to track and close all open issues related to admin and operations
PROSTicketing tool with TAT calculation, Checklist Module
CONSChecklist module should have auto ticket login if something wrong in checklist module
Nayan
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Efficient Facility Management Made Easy with QuickFMS
This software has a wide range of features that make facility management tasks easy to manage and oversee in our organization. Much easy to manage and more control.
CONSWhile the interface is easy to navigate, there can be a bit of a learning curve for new users who are not familiar with facility management software.
Saji
Real Estate, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Excellent
Easy to use and less time to implement etc.
CONSModern technics like AI is not used at all
Vishal
Airlines/Aviation, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
QuickFMS Helpdesk Review
Very helpful tool. Good supporting team.
PROSCustomized helpdesk suitable for Infra business. Very responsive and qualified team for support.
CONSFrequent issues with reports and few features. (But team has supported on all these occasions in resolving such issues)
Ajay
Verified reviewer
Facilities Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Really satisfied with QuickFMS space management software
As the CEO of a digital marketing company with offices in California, Oregon, and Washington, I was looking for a solution that can seamlessly integrate with my company’s space and resource management needs. QuickFMS’s cloud-based space management solution helped me overcome the challenge of managing office space of all the three locations.
PROSVery intuitive and helpful. Great product with excellent customer support!
CONSNothing as of yet! I have no complaints.
Vishwabandhu
Automotive, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Good product for space optimization
This is nice tool. We are using for space management which is helping us to optimize office space.
PROSEasy to understand and use. Implementation is quick and smooth.
CONSThere are certain tool limitation which doesn't allow us to do customization as per the specific business requirement.
Reason for choosing QuickFMS
Quick implementation
Tamoya
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2017
The experience was positive and there was not much problem using the software.
It's relatively simple to use which allows users to learn quickly, technical support is not required and it's convenient.
CONSThere is more room for improvement, the packages can be expensive and its quality is not the best professionally.
Caterina
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2018
I used this program for a brief time to help manage my assets.
I likes the software ease of use and similarity to Excel. It seemed easy enough to quickly grasp and was easy for my team to use it.
CONSI did not like this software very much because I felt it was a copycat of Excel. It was quite basic in it's features and was not as organized as I wanted it to be. I do not think it is worth the download.