All Sense Reviews
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Evan
Verified reviewer
Staffing and Recruiting, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
A great application for talent engagement!
Through Sense we have two solid far-reaching goals that this program is helping. The first is to improve the overall process for our consultants. Essentially working to make sure our consultants have constant communication, know the status of their assignments, and make sure we look out for them after the contract. The second goal is to increase the amount of people that want to come back with us. Both of these goals have been helped by this tool. Making sure we establish best practices through automated messages both to our internal team and to our consultants has helped identify potential satisfaction issues, and keep them involved beyond just the assignment.
PROSI have worked with Sense for over a year now and there are many pros about this product overall. Before getting into the nitty-gritty of how the tool works, I want to praise the development and support of this product. My company has many ideas of how we want Sense to work, how to improve it, and how to have it match our ideas. The whole Sense team has been stellar to say the least. I personally appreciate how quickly they turn things around, give us realistic timelines, and keep us in the loop with any changes coming down the pipe. That being said here is what I like the most; - The ease of use – this is a very intuitive application - It is easy to create good content for our contractors and establish communication plans. - I said the same thing above, but the customer service (specifically Cameron Rau) is stellar. - There is a quick turnaround time for any updates, changes, and questions I have - This has helped us immensely with ensuring our customer / contractors have up to date communication, answer FAQs, and directions for where to go with questions. - This has improved our communication best practices, both internally and externally.
CONSObviously nothing is perfect and there is always room for improvement. While the ease of use is a really big pro for me, I do personally feel options can be a bit limited. Sense works great for all the instances where a cookie cutter type of communication package works (which is about 90% of our consultants). However, not every person falls into the standard consultant, and I need to have completely separate communications, that are tracked separately and counted separately from the rest of our consultants. So comparing performance between these groups is rather difficult and time consuming. I do know this was a big block of text, but I do want to reiterate that this isn’t a huge or glaring issue, just something to deal with.
Christy
Staffing and Recruiting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Effective tool, always improving, amazing support
I truly enjoy the ability to build out journeys and find all the ways we can reach out customers. We've really enhanced our candidate relationship management with Sense and look forward to building out so many more journeys for all segments of our audiences.
CONSThe ONLY con was the software was rather limited in the beginning but was perfect for what we initially wanted to accomplish, which was check-in and NPS emails. However, we've wanted to move our more robust email marketing efforts to Sense. It has been accomplished but was a bit of a challenge. With all of that said, Sense continues to enhance and will be able to accommodate more communications needs.
Reasons for switching to Sense
Our main need when looking into Sense was NPS surveys. We were sending out surveys manually through SurveyMonkey. It was an undertaking trying to track when assignments ended and began. With Sense, we're able to let the tool do the leg work as well as keep a healthy cadence.
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2023
Choose another automation product!
We initially had some good experience with Sense, but the last 1-2 years it's continued to go downhill. I think there is definitely a need for an automation tool in this industry but Sense is not it. Their user interface has declined with recent upgrades and their support team are not knowledgeable. The product is too difficult to use.
PROSI liked the amount of customization that was available, however it's because of all the customization that the tool ultimately becomes unusable.
CONSIt's too difficult for 90% of our company to use. Sense has to do most of the work, but about a year ago they changed out their customer service team to folks who are junior and no knowledgeable which makes creating any new content very challenging unless you have an expert developer on your team.
Reason for choosing Sense
I would not
Paige
Staffing and Recruiting, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Amazing software!
It's been amazing, we are able to get in touch with our candidates in a way that we weren't able too before. People are busy so it's nice that they have the option to send us a quick text when they need too instead of having to call.
PROSHow easy it is to use. It's just like texting from your actual phone only it's better because it's on my computer screen that I'm required to be on at work. It allowed for a whole new realm of communication with candidates that we didn't have before.
CONSI don't really not like anything about sense. I think the only thing that can be improved upon would be the app, but I've been told that there are some exciting updates to come in the future so I'm looking forward to that.
Reasons for switching to Sense
We still use Bullhorn and it's an amazing product as well, but the texting via sense is much easier and better looking visually from the candidates end.
Noel
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Ideal way to keep in touch with your current and future consultants!
Very good. The sales/support team has always been responsive and the product works well.
PROSI like that it takes the guess work and manual processes away from my recruiting/sales staff. I don't have to have our staff is keeping in touch with our consultants out in the field for minor items like timesheets or even more important items like contracts that are winding down or being extended. Sense had been very helpful in ensuring things that were previously "ad hoc" and sometimes missed...are now taken care of. We have only been using the software so far for current consultants but are looking forward to expanding our use of the platform to candidate engagement as well.
CONSI would not say that there are any negatives at this point. The setup is pretty daunting...but that is because Sense covers so many interactions. I think if you spend the time to understand the various "journeys" on the front-end though, you will get the full ROI of the investment.
Reason for choosing Sense
Seemed to be more integrated with our ATS at the time...and the salesperson was great.
Karrah
Staffing and Recruiting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Using Sense Messaging is like Singing My ABC's - Effortless
The most positive experience I've had with Sense Messaging came when our company had purchased new phones that were internet based. We had the phones for a few days and one day they decided to answer and then disconnect after the conversation between myself and the client had briefly been started. Ideally one would call them back, but our phones were in disconnect mode. After the disconnect was made, I quickly jumped on my Sense, contacted the client, apologized, explained the concern at hand and continued to converse through the Sense Messaging System. This product is wonderful in its use for our business since we are speaking with clients and candidates all day long. Sense Messaging is efficient, business and user friendly, easy to use, prompt reliable and effortless beyond words.
CONSThroughout my organization's use of Sense Messaging in the year 2019, I of course have had my fair share of affairs with the product. Thankfully rep with Sense Messaging has been phenomenal with addressing the troubles I've had in the past. The part of the package that I have personally liked least of all is in my use of broadcasts. I send out friendly text reminders for our candidates reminding them of their interviews for the following day. I appreciate that Sense Messaging has added the feature to edit and or delete a broadcast for which I have had the pleasure of using from time to time. Unfortunately, I do not enjoy scrambling through the broadcasts to locate who belongs to which broadcast as they are titled: Broadcast (Number) in order to edit or delete. The task is time consuming but bearable when need be.
David
Staffing and Recruiting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Using Sense Makes Sense...
Every department in our company is benefiting from the use of the Sense Software. Operations uses it for important reminders, holiday schedules, timecard reminders. Human Resources sent out important messages for field workers such as breaks and lunch reminders as well as messages for heat stroke illness awareness during the summer. Recruiting team uses the software for onboarding, communication, and dispatching the field employees.
PROSThe most effective feature are the templates for the recruiting team and our operations team. We use it to move along candidates in the hiring process. The next step is to use Sense for dispatching and tracking notes into our database. Operations team uses Sense for important messages for communication with field workers as well as weekly reminders on timecards.
CONSThe Con was the setup process of getting "Sense" to work the way we wanted. It was a necessary evil that we had to get good information setup first for it to work properly. Now that we got past the templates and auto messages the software saves tons of time.
Reason for choosing Sense
We left TextUs to move to Sense. There were no other texting software considered at the time.
Reasons for switching to Sense
We switched from TextUs because Sense allowed integration with our current CRM Database Avionte Bold. TextUs kept saying for the past year that they were working on getting setup with Avionte, but it never happened.
Heath
Staffing and Recruiting, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Sense Platform
Sense has created an automated way to ensure consistent practices in our organization of staying in front of our employees and contractors, giving them a voice. It has been a part of our hiring, employment, and redeployment, processes. It has also allowed us to take advantage of our inactive candidates that is difficult to keep up with, when you have over 6.7 million profiles in your system. Last;y we have used this to communicate changes in process and for things such as in-climate weather. This has freed up considerable time for our staff while providing personalized communication.
PROSUse of automation in connecting with our over 8k contractors throughout the US at once. Using the technology to push a better experience for our employees and clients. Also, we have used the technology to enforce and enhance our internal training and communication. Having a better pulse on our business with real-time analytics to make better business decisions.
CONSReporting in the platform is sometimes harder to analyzed for certain workflows. BI reporting or deliverable reports would enhance the platform with all filed map-able.
Reason for choosing Sense
Sense let us trail the product. During that time they really spent the time to learn our business and create a solution tailored to our needs. They went above and beyond creating new process to meet those needs and give us a real ROI. Their customer service is what made us choose them over their competitors.
Lian
Staffing and Recruiting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Take your engagement to the next level with Sense!
Sense has allowed us to effectively engage our contractors through two main phases of their life cycle. The pre-deployment phase and once they are on assignment. These two workflows have helped us identify and target issues for failure to start contractors and fall off through out the first 30 days of assignment. Sense has also been a huge help in providing our clients with feedback on the contractor experience (training, workers in the field, job locations, etc. )
PROSSense allows easy customization of messaging and workflows. They offer a great analytics tabs for Sense Engage that allows you to drill down data by client/recruiter. With Sense we've been able to improve recruiter efficiency by removing several of their clerical tasks and automating those through Sense. While still having that personal 1-1 touch.
CONSThe analytics for Sense Messaging could be fleshed out a bit more. Admin capabilities on the Sense site could be better, is a bit limited in some cases.
Chris
Verified reviewer
Human Resources, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great business communication tool!
Ease of use; integration with our CRM; ability to use on desktop and app
CONSAny of the issues or concerns we had have been addressed.
Reasons for switching to Sense
Ease of use
Riya
Human Resources, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Sense
Sense is an amazing product. It is extremely helpful to reach out to a large pool of candidates/clients /vendors etc. The response rate is 3 times better than the regular modes of contacting such as emails/phonecalls/voicemails.
PROSSense has great features such as integration capabilities with external applications such as Gmail, Applicant Tracking System, etc. Other is pulling contact information directly from those external applications open on the screen. Also, it offers customized templates and variables options along with text schedule. The integration works as an extension and is very easy to use.
CONSIt does not have a mobile application. However, I am using it as an app on Home Page, only drawback is it takes time to refresh.
Anonymous
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Quality
Great learning experience and overall exceptional customer service.
PROSI appreciate that this tool truly creates a quality management program for our service. It turns your attention to areas that need some TLC and provides praise for areas where your company excels. It has certainly helped our company provide a better more attentive service to our contractor and client needs.
CONSI personally struggled with creating new alerts for contractors and understanding the audience rules etc. However, the support I have received has been phenomenal and the Sense team has been very helpful and understanding to some of us who are not so tech savvy.
Jennifer
Staffing and Recruiting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Awesome consultant care tool
Automates consultant care in an easy, user-friendly way. So much flexibility in setting up campaigns and workflows. Love the easy-to-use analytics and admin dashboard. Has skyrocketed our consultant care communications with little work on our end.
CONSThere are still some features that don't exist today that would be nice, but the support team is super helpful to make up for, and it's still well worth its value today.
Blake
Staffing and Recruiting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
What a time saver!
It's been great! Very responsive customer service. Easy to use. I'm able to connect with my clients & candidates MUCH quicker than any other channel of communication. My response rate has increased significantly. Especially helpful when I need quick turnarounds and time is of the essence.
PROSEase of use; very quick way to communicate with clients and candidates in a channel that they like to communicate in - much more likely to get immediate responses than using e-mail. Immediacy of communication is great for my line of work.
CONSVery occasionally the application is slow to load messages and strings that go back 30+ days.
Alun
Staffing and Recruiting, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
Sense Review
Sense is one of the best tool especially in recruiting as it helps in getting quick responses of the resources and its time saving.
PROSIt is very helpful and very responsive in getting the reply of the resources while recruiting.
CONSAs per my experience i don't see any cons but it will be helpful if the number can be change as per location.
Michael
Staffing and Recruiting, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
SenseHQ is very helpful
Overall, we have had a great experience with the product and the Sense team.
PROSThe tech support is great and the data we glean from our target audiences is extremely helpful.
CONSCannot insert pictures, graphics or colored text in the messages.
Reason for choosing Sense
The company representatives and their presentation to us.
Amber
Staffing and Recruiting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Easy to use
My experience with Sense has been very positive thus far. They have been very responsive with feedback. The iOS app is a lifesaver when I am out of the office and need to communicate with candidates right away.
PROSThis software streamlines the communication process. It allows for real time communication that isn't limited to when you are in the office or to a certain number of characters.
CONSI do not have any cons to share about this software
Reymund
Staffing and Recruiting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Straight forward and useful app!
It made my job easier - allowing me to be able to connect more, while not taking too much time getting to know my candidates. Also, the addition of the Sense App in iOS made it more portable and useful!
PROSIt's the best way to easily get in touch with my candidates. The user interface is spot on and easy to navigate. It has given us the ability to express more by saying less.
CONSI can't think of anything. I love this app!
Ashley
Staffing and Recruiting, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great Tool
Much easier to get a hold of people and makes it more casual so not so stiff
PROSIt is easy to use, can group text and can grab the number from any screen you are working on.
CONSThe only issue I've ran into is not paying attention and texting the wrong number by accident cuz had a different screen up.
Jill
Staffing and Recruiting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Sense has helped keep in contact with our employees!
It has been very user friendly. We have been able to consistently check in with our employees and are more engaged in their new job. We also send out reminders before they start and I believe it has helped our turnout.
CONSI haven't experienced anything as of yet.
Anna
Staffing and Recruiting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2019
Importance of Automation of Communication to Candidates, Clients, and Internal Team
Ease of Use, Analytics, and Flexibility. We are able to automate the communication required by our recruitement teams for Candidate/Client engagements.
CONSBugs still being worked out, turnaround time of issues being resolved
Rachel
Staffing and Recruiting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
SENSE is Awesome
SENSE is a fantastic tool and resource
PROSOnce the workflows are set up and active, it is pretty hands off.
CONSWe had some trouble remaining in contact with our rep, but that has since stopped and not a problem
Blake
Human Resources, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great addition to our recruiting toolkit
Sense has been a welcome addition to our toolkit, we have been able to reach candidates faster, confirm interview times, and alert job seekers of new opportunities by utilizing the Sense platform.
PROSThe ability to reach candidates with ease, you can schedule messages for broadcast or select from your integrated platform. It's amazing how many responses I get from sending a text to candidates rather than playing phone tag with them.
CONSNothing major, but utilizing the grab number from screen feature can be cumbersome when dealing with mulitiple numbers on a candidate profile.
Chandra
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Its Awesome.
Excellent
PROSWhen you are using the software it is very easy to reach & contact the consultant.
CONSSome times it will be reconnecting automatically.
Nikhil
Staffing and Recruiting, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Handy
Awesome!!
PROSEasy to reach candidates and very responsive.
CONSwould like to see read receipts when candidates see the messages