All Ellucian Reviews
1-25 of 84 Reviews
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Chris
1,001 - 5,000 employees
Used less than 12 months
OVERALL RATING:
3
Reviewed April 2022
Went through a trial phase with Ellucian
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Banner is a fantastic data management tool.
It's a rock-solid application that you can count on. That in and of itself is a huge deal. It works, has minimal bugs, and is the backbone of how we manage our data. When other applications are having a problem or we have a data integrity question, we often say "What is it in Banner?" because we know it will be correct there.
CONSIt can be a little scary at first to new users, which I can speak to from experience. But the new interface is definitely helping with that. I would also love to see Ellucian develop a proper higher-education CRM tool. We had to go with another vendor because we needed something more comprehensive than what Banner could offer (Application Reviewing, Events Management, etc). I think Ellucian is missing out on a huge financial opportunity and could take a massive chunk out of the Higher Ed CRM market if they were to develop one.
Elizabeth
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2022
Provide more support for end users!
The underlying system is robust and stable, but difficult to manage, especially in terms of data entry and updates. Making changes can have unanticipated ripple effects.
PROSThe end user product has good visual flow and is designed to protect student data.
CONSThis is not an intuitive system, especially to users making a transition from the company's older product which was not visually or logically similar at all. Support materials are not adequate on the web site, unless you are a (paying) implementation team member.
Reason for choosing Ellucian
We had to update the end user interface.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2018
Not a good integrated solution
Negative, frankly. While helpful and polite, the team seems too inexperienced to be of much help. In fact, Ellucian seems to cause most of the problems themselves through self-inflicted wounds. Each update or patch implements some new ‘improvement’ that breaks most workflows and processes built for the previous version. As such, the hope to get a slight improvement ends up costing weeks of manpower to fix everything else in the test environment over and over again.
PROSIdeally, when functional, the functionality between Ellucian products can be helpful. We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.
CONSDespite being the same company, the products are not as seemless as we felt it should be. It took well over a year of implementation of the eRecruit CRM to customize it to fit with the Banner ERP. Even then, we still find issues where things are not being converted from one to the other well. One example, on the CRM, GB is the country abrieviation for the UK (Great Britain), but in the ERP, this is shown as Gabon. I’ve wasted so much time programming and converting little things like this that I find it hard to believe they were released by the same company.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed December 2018
Consolidates all of my educational needs in one place
Ellucian has made it easy to consolidate all of our educational needs and resources, from billing to grades, in one easy to navigate space. Students are able to find what they need with ease.
CONSIt is beginning to look a little dated in comparison to other sites in general, but as a tool for higher ed it is still fully functional and acceptable.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2019
Ellucians
The ability to update our Customer Relationship Management system with exported data-sets.
PROSSince this uses Oracle and SQL, I like having the ability to write reports for assistance in extracting data from the data tables we use.
CONSThe software has many different modules and the last version of software released helped out with a more intuitive interface.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2020
The Industry Standard but why?
This product is very commonly used and it feels like they rely on this fact to put in minimal efforts towards innovation. If you have a different option, I would recommend investigating that.
PROSThis product is very commonly used in industry. The online support community around this product is very active and is very helpful when you encounter issues, bugs, odd behavior, etc. (which is often). It is based on a relational database so query writing is easy enough.
CONSSoftware patches and updates from Ellucian are notorious for breaking various modules, connections between modules, etc. The UI is a very outdated model and tends to be very unfriendly for those who are not tech savvy. Customer service from Ellucian leaves a lot to be desired.
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Powerful SIS That Need Usability Enhancements
Ellucian SIS is our source of truth for virtually every system. It comprises current and historical data for our entire user community. We've built many integrations over the years and use it daily for reporting and accreditation needs. It's the backbone of our organization and people have learned to use it effectively.
PROSThe solution is flexible enough that each of our functional departments can use it effectively to accomplish their objectives. Our two largest user groups are Financial Aid and Accounting, each of which uses it daily. What isn't available OOTB can typically be added via customizations, although customizations often present problems when upgrades happen.
CONSIn my opinion, the solution has a very poor design. It consists of many, many UI screens that are accessed by typing in acronyms. This may work well for power users that memorize all the acronyms but there's been several instances where users have had issues, only to discover a 'new' screen that can offer the information they need. Simply put, if you don't know the acronym, your life will be difficult.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2021
Not so friendly Student Info System
I have had both good and bad experiences. However, I don't fuss about it like my colleagues because it is the only SIS I have ever used.
PROSThe product integrates with other software, i.e. Leepfrog (catalog and course inventory management system), Degreeworks (degree auditing/graduation software)
CONSSpeaks a foreign language that you have to learn. Quite the learning curve. The implementation process can be lengthy. Did not always feel supported by the implementation team.
Justin
Verified reviewer
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2019
A mess of a company and a patchwork of modules
Covers general SIS/ERP for a college but causes more frustrations than solutions
PROSEllucian Banner is comprehensive in that it can cover most of the core functions of a college/university. But that's about it.
CONSEllucian hasn't advanced the products in years. Every attempt for updates have been met with upgrade issues, compatibility problems, and user frustration. New products are rare and generally poor, whether they use COTS or homegrown applications.
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2020
Decent, but like use improvement.
I think it could be a great software for higher education/universities. However, there are flaws and it’s not the most user friendly.
PROSEllucian has a lot of different capabilities and options for multiple departments to use. I like that all offices across campus can see the same information for students once it is updated by another user. It’s a one stop shop for those who work at the university, instead of each department using their own software system.
CONSVery complicated codes to search for pages, it takes a long time to memorize them and the training for ellucian wasn’t the greatest. We struggled to get questions answered in a timely manner or correctly.
Nadeem
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2019
Banner Human Resources Module
This product is for higher education institutions. Ellucian is behind many competitors in this space however, it has realized this and is making positive changes in the right places.
PROSCustomer service is very good. The vendor is always willing to listen and help where they can. In addition, there is a customer portal which allows the customer to communicate with one another on issues or ideas.
CONSMy dislike is the current roadmap is very slow to achieve goals. Often release dates will be pushed out and this causes much frustration within the business that has planned to upgrade certain services.
Gil
Higher Education, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2018
Not a registrar’s best friend
Ten years ago I moved from a non-Banner school to a Banner school. The transition to Ellucian’s Banner was a disappointment after using my previous institution’s software.
PROSEllucian’s Banner Student has the basic student records functions included. It will force higher ed administrators to change their business processes to fit the software.
CONSI did not like the tool set (queries, printing, data loads) that come with the product.
Richard
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Needs to improve signficantly.
It has a lot of great functions and features (when they work). Makes it easy to upload contacts into the CRM and it has a lot of customizable options.
CONSIt can very unreliable and dealing with support has been time consuming. The layout of the CRM is also unescarailly complex and is very difficult to learn for new users, it can costly to setup training of the CRM tool with our support team as well.
Ross
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2020
Reasonably priced SIS solution
Functional SIS solution, but requires full time developers to support.
PROSPowerful, a lot of functionality out of the box allows smaller institutions to hit the ground running.
CONSPricing for individual modules is complicated and expensive, user facing interface is very dated and in need of an overhaul.
Lauren
Fund-Raising, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2022
Overall good CRM for non-profit/fundraising
Online platform available - the ability to store a lot of information in many different ways, and report customization.
CONSA little clunky in how many clicks it takes to find the information you are looking for.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed August 2019
It does what it's supposed to
Ellucian allows us to build a functional interface for students and faculty alike.
CONSIt breaks. A lot. Can't tell you how many times I've been doing something fairly simple and suddenly Ellucian stops working or says a page can't be displayed.
Sarah
Verified reviewer
Higher Education, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
5
Reviewed April 2019
Ellucian
I like that you can see a lot of different types of information and don't necessarily need additional software to get the job done.
CONSIt can be difficult to navigate through the different windows until you are really well versed.
Trisha
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Great software!!! Easy to use and always updating?
Lots of stuff! Love the new self service!! The innovation of Ellucian is amazing!!! They are helpful !!
CONSSometimes the cost are high for new products and innovations, but I understand they allot of work is done on their behalf.
Mayra
Education Management, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2017
Great Program, has everything I need to get my job done.
Ability to store a lot of information
PROSI like the search capability and ease to look up any entity. I also like the ability to have all the information on an entity in one place.
CONSSometimes there is a lot of duplicate information, I wish there was a way to minimize that or to catch it before some information gets entered twice.
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2020
Ellucian
My workplace uses Ellucian's Banner 9 for a Learning Management System. It's great to use codes to view different records.
CONSElluican's Banner 9 feels like it wasn't created with input from working professionals who actually use Banner 9. The navigation is clunky and slow. The interface isn't intuitive. I would never recommend this service to my worst enemy. Don't walk away from Ellucian, RUN!
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
5
Reviewed November 2022
Great suite, odd language
Great suite for information storage and processing.
CONSOdd language for how to navigate. Too difficult for novice users.
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2020
Ellucian in higher ed
I love the product & love using it but wish there was more consistency in if it will work or not.
PROSIt is awesome to use for allowing students to track degree progress. It is simple for them to log on & see what is still needed.
CONSThere are a lot of bugs with this program. There is a high chance it is not working when you log on to use it.
Anonymous
5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great for students
Ellucian powers institutions with technology and services to help students like me to achieve these goals.
PROSThis software is one of the most useful software that I have gone though. It helps me a lot in finding scholarship oppartunities.
CONSI did not find many cons on this software but if I want to say one this is quite expensive not user-friendly.
TRISHA
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2018
This software can be confusing to use if you are a first time user.
Once you get familiar with this software, it can be user friendly. There are allot of things to learn but once you have mastered them you can achieve some great results on the web.
CONSIt is difficult to use as there is so much to learn and know. My institution is constantly holding training's to help people