I don't use their booking page but I do embed the calendar into my website so everything stays on my site. I personally like how some other calendars look but overall, I can't complain. I was able to customize it to my liking and it sends austomatic email reminders to myself and the people who booked the time. It was very straightforward and it has been used and tested a lot lately and I am very impressed.

Being able to customize the product to match my branding was the biggest challenge while I was trying different online booking softwares. SimplyBook.me was the only one that allowed color customization on the free plan. So, I figured the rest would not be good. Boy, was I wrong! This software has gone above and beyond what I expected for a free online booking calendar.

The only thing that I am not 100% satisfied with is the look. If I could change the layout of the calendar that would be amazing but for the price, I can't compain and everything works as it is supposed to or better than I expected which is wonderful!

Overall, the user experience is excellent, and it's the most suitable platform I've found for my needs.

I find SimplyBook.me to be a very different product from what I'm used to. It offers powerful functionality, but it does take some time to learn and understand the system when starting out. The integration of business processes is also very straightforward.

One aspect I'm not entirely pleased with is the calendar, as it's not very user-friendly. I can't directly view more customer information or make changes; I have to click into it. Additionally, there are limited options for customer payment, and some functions lack the ability to address finer details.

Its a great tool, so easy for the client side but for the business owner, aye!

Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.

Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.

Features are most useful and effective for a company of virtual assistants

SimplyBook.me must reconsider pricing model. It sits at high-end of software subscriptions.

Overall, my impressions are mixed, but we haven't started using it fully, so I can't give you my final opinion yet. I think it's the only product that answers our needs, but if there was something else that's easier to use I'd go there with not much thinking. The system is difficult, confusing and it should be easier. Well done for customer service though. If it wasn't for that I'd be very discouraged.

I think that it's the only product on the market that actually has all the functions that we needed. For us the packages were really important and how they worked. I couldn't find anything else and I tried a lot of programmes before. Simply just answers all our needs. I also think you have a brilliant customer service.

First of all, I think it's very difficult to navigate around. it took me days to understand how it works. The scheduling part - where one puts the availability is really terrible. Those sliders are useless and the other view, with the little squares, is a bit better, but also confusing. There are not time zones for users. And finally, the pricing is also bad. I think it's unfair to have those features that you need to use additionally and the number of users and whatnot. There should be a simpler pricing.

- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of the no shows and cancelled appointments

- Accept online payments with different options (including debit cards)- Meeting confirmation after payment- Automatic billing/automatic emails with receipt and invoice- Upsell products- Real-time calendar synchronization- Video meetings- Different categories/services- Cloning services to offer in other languages- Drawing up different agendas for different services- Always in control- TOP helpdesk- Widget code for every service in every category, full integration on your website- Huge number of features- Most of it can be customized

- There are so many features that the learning curve is slow and long, but it's a huge advantage to customize most of the features, so it's necessary to go through them. Once you are there, you have a top service to offer on your website.- At the moment only 1 reminder can be sent, but they are working on making it possible to send multiple reminders.- Limited number of video meeting apps (2: Teams & google) are connected by default, but you can expand with zapier.- Some bugs in the software when using code for text.- Some difficulties when using Teams without customer login, but when you do the video meeting via your web browser instead of the app, then all is fine (except for custom background)

This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

Positive so far but I have also experienced some issues with integrating payment processors.

Simple to set up and use, friendly customer service.

Difficulty in adding certain payment options and integrating Pay Pal etc.

As a driving school owner, people contact me every day about driving lessons. They ask when they can start, when my next due date is. Thanks to SimplyBook.me, I can fully focus on delivering a professional lesson without worrying about planning the next day. Customers themselves book available lessons whenever they want. I just ​The number of different functions available is huge.

- I adjust and select functions to suit my needs. - eye-pleasing and clear layout - customer service is great - I like training videos. They are really helpful. - my students praise the ease of booking

I think rice is bit too expensive. 8 features are not enough.

So far it 100% fits our business. We managed to set everything using 10USD plan with 3 plugins (2way calendar sync, multiorder and product categories).

SimplyBook.me does not require any knowledge of coding, website support or other developper's skills. Moreover, you do not need your own website or domain to start it. Tens on plugins. For everyone and everything.

Prising is based on users and quantity of plugins. Just one additional plugin may force you to upgrade subscription.

Overall is grt. Quick responses from customer services. For us, the extensive ability to customize, operate video sessions, book a variety of services, products, packages, classes, and a membership makes this an all-in-one solution.

Incredible amount of features for the $. HIPAA compliance / encryption SOAP notes Versatility Complete customization of confirmation emails to both service providers & Services Very easy for clients to navigate Clients can track their own packages Ability to force pre-pay Intake form option Seriously, I could list a ton more amazing features plus the fact that they continue to add more.

Realizing this was initially designed to serve salons, not health care providers, I hope to see improvements in the following areas: SOAP notes are the only therapy note option. Woud be nice to have a simple progress notes option. Ability to tender in person payments directly thru the platform would be a really big deal for us. Right now, a transaction is only tendered if they pay when they book thru the website. In person, we can create invoices and mark them as paid, but need to use a separate platform to capture cc payment. It would be nice if we didn't have to go thru a 3rd party for video calls. Gruveo has been good so far, but it's still extra steps to move from appt to video. Ideally, the ability for the practitioner to enter the video call directly thru their appointment calendar would be grt. A mobile app for clients to manage appts & take video calls would be excellent. I think these r the biggest things that affect us, but even with these, the simplybook platform has been grt.

Simplybook.me is effective but lackluster. Depending on which features you need and your client/customer volume it may be affordable or expensive. I was pleased with a portion of my experience and I would be willing to try the software again if improvements are made.

Simplybook.me is affordable and features convenient alacarte style add-ons. This is perfect for users who don't need some of the features, or don't need them as often. The ability to add a questionnaire for clients is wonderful. Appointments can be downloaded as a CSV file. Reminders and email confirmation is available.

I did not like the technical issues and inconveniences that we have encountered using Simplybook.me. Our clients often report that they were not able to schedule an appointment. The pricing setup is a double edged sword, if you want to try different options to see which ones are the most helpful, you're simply out of luck if you've already exceeded the limit for the free version.

Overall experience has been great. I did have some issues with setting some features up but their customer service was amazing and someone is always there to assist whenever you have questions or concerns. 5 stars!!!!

I love how you can basically create your own website for your booking system and customize it to suit your brand. I love the added custom features. The fact that you can choose what to enable and what to disable based on your business’s needs is amazing! And the annual price for the Basic plan so great! Definitely most cost effective than other scheduling systems I’ve used in the past.

I feel like they should include more than just 3 custom features on the basic plan. “Accepting payments” & “Accepting deposits” are 2 main features that most businesses require, & without a doubt should be included for free. It’s kind of a no brainer. Or both of these features should be 2 in 1 because they go hand in hand. Having to enable both of them then leaves you with only 1 more custom feature to select. Other than this, everything else is great!

My clients really like the SMS reminder function, and I like to be able to set availability from Google Calendar, this is a very handy function.

The booking widget on my website is brilliant for allowing new and existing clients to book a slot and not have to wait for me to confirm their session.

I wish there were more 'custom features' available on my plan, but the service does allow upgrading to a higher number if desired for an additional fee.

I use Simplybook since a year and really wanted to go ahead with them, today sorted out some issues, i donfirmed for a year

The app for me is what makes a difference in terms of accessibility as owner of a charter company with different boats.

A bit difficult to handle widgets on my website and some translation, a mid-long job which needed to be done anyway. THe Customer Service team helped me out.

you can easily modify schedules and specific days and make modifications to services. If you're running a one day promo it is so easy to set up and customize to a specific technician and day. Having reminders for both the service provider and clients is a great feature and setting the time of the reminder also helps as it eliminates those last minute cancellations. Sending an automated link to clients after their service to complete a review is one of the better features ! It eliminates having to remember to follow up when your schedule is busy and it completes the service. These reviews can also be used to further promote your business. Seeing the calendar in different views whether by tech per week day or month allows you to see company performance easily and also compare to other months and previous year I am one of the Franchises and we have over 40 now locates across Canada and now overseas. Many of our other Franchises were looking for a simple online booking system and I've told them about your site. It would be nice to see all of Tan on the Run use this site to streamline our bookings.

there is not much negative to say about the software. initially when you set up you get to try all features but when it's new and you're not getting a lot of traffic at first it's hard to try them all so i would only suggest that maybe after 6 months when a client sets up and has really understood and had time to really try out the software to offer this later as well. I understand as a business it might not be possible but I think I would have been more inclined to get a couple extra features to see what works. I did try the promotion feature and found it really difficult to manoeuvre and after several failed attempts and trials gave up. It was very limiting for the discount unless you've changed this. I liked that you could select specific clients to send to but other than that it didn't work for me. Also trying to add a service from mobile doesn't work. I couldn't get the whole screen to hit `save.

When we first launched our small beauty clinic, we sought out Simplybook.me to help manage our limited appointment bookings and client base. After over two years of use, we've seen our business grow rapidly, and Simplybook.me has scaled with us every step of the way.As a startup, we needed an intuitive, easy-to-use platform that could handle online bookings for our barebones staff. Simplybook.me provided just that with their basic plan. As our appointments filled up, we upgraded to higher tiers that unlocked more features. This allowed us to sync with business calendars, process payments, send reminders, and more.Now with multiple staff members and a bustling schedule, Simplybook.me continues fitting our needs perfectly. Their plans are flexible and affordable even for higher volumes of bookings. We can customize the platform with our branding and tailor it exactly to our clinic's workflow.Simplybook.me has been an invaluable partner from our humble beginnings to now operating a successful, growing enterprise. Their scalable platform and features have allowed us to focus on clients, not bookings. We're excited to continue evolving with Simplybook.me for years to come. It's an essential tool for any small business aiming for bigger things.

The number of custom features is pretty limited in each plan. For example, for having a fully working payment option like accepting online payment and deposit, you need to activate two or 3 custom features out of the maximum of 4. I wish they increase those limit in the future.

Eliminates me having to spend time booking appointments manually.

Easy to use, almost trouble free (works almost every time). Interface is appealing, and customers can access site very easily.

1. My customers frequently complain that they cannot book an appointment. This is because it is not very clear that a time slot has already been booked and they need to try and search for another one that is not. I think to overcome this, a pop-up message should appear at the booking site every time someone tries to book a time slot that is taken already. The message could read "This session is already booked or there is insufficient time available to book this time slot. Please try another time slot". The little red sentence that currently appears on your system is rarely seen by my customers nor is the dimmed grey lettering of the time slots evident enough for customers to realize the slot is taken already. In addition, you can provide a week or month-at-a-glance view of the time days/time slots already booked and those available so customers can easily see which ones to select. 2. It would be great if I could add a link from my Simplebookme webpage so customers can click on to view more information about a service or product than what is allowed from your site.

Again I do think it's a simple way to do your booking. I see it being best for low traffic businesses.

It's affordable and it's not hard to set up. Open your account then list your services and availability dates and you're ready to go. The admin app is a quick way to manage everything and there's also the client app that does the same thing on their end.Notifications can come in through email or SMS. I like that because I've missed important things coming in through email. On my phone after there are 3 or 4 they don't display individually anymore. On the other hand I always check SMS and they don't group together. Integrate with Facebook, Google, Stripe, PayPal, etc.I would say it's a simple way to do your booking.

It is affordable unless you're wanting the add on packages. Honestly they do get expensive. If you can operate without them it's no big deal though.

If you get happier by the hour during testing because it meets almost all your wishes and you see parts you didn't know but still are fantastic then you have the WOW.

The ease of use. It almost has it all. great software that fits almost any business. lots of extra features available that you can work with it the way you want. I've looked at different booking solutions and found SimplybookIt not only has the best solution, but it also has the best price/quality ratio! And the Support team has been very helpfull for me. Even when using the free version!

There are still parts I want to mention. A number of functions that I consider essential are optional, so you have to opt for the more expensive monthly subscriptions. I think the price difference (I don't have any employees) is a bit too high. My clients are people within a 30 kilometer radius, so I would like to give my clients the feeling that they are booking locally. For now, there are parts that show that it is an international booking system. For example, that you have to choose your country in the address details. The invoicing part may become more mature, I can for example not let my customers pay through our widely used system 'Ideal'. I need to be able to translate more words into this invoice section than is possible now. Oh and a widget for both a contact form and booking instead of a button ;) would be nice! It seems that I have a lot to notice, but it is constructive criticism, in which I believe they will pick it up.

My overall experience with SimplyBook is pretty positive. I had some issues with caching, which I thought was on my end, but turned out to be on their end. They fixed this ASAP and afterwards that issue was gone. Live chat support is very important to me, and theirs is really good. I would definitely recommend SimplyBook in certain cases, it's just not really the right solution for me. But that's very personal.

SimplyBook is very easy to install on a WordPress website, using an iFrame. It's very easy to change the booking widget so it matches the style of the website. Support is very friendly, quick and helpful. There's a free version that has enough features in some cases.

It's VERY annoying that we have to renew the free version manually on a monthly basis. This was forgotten the first couple of months, which caused issues with the widget on the website. I have to set a reminder to do this manually. I get why they do this, but it's definitely not very user friendly and they should at least make it easier to renew. Because the integration is with iFrame, this causes issues (which I did have multiple times) and it's slower than something that's built-in. These issues ultimately mean that I will personally not be using SimplyBook for my agency in the future. However, it's definitely a good software and for some people it will be the right solution.

Beneficial, but frustrating at times. The help center really is not much help. For those of us who aren't incredibly tech-savvy, having a go-to call center to help talk and walk through issues or questions would be very helpful.

The overall look and feel of the software is great. Inviting, educational, (for the most part) user-friendly. There are features of this software that are not offered anywhere else which is a plus!

The customer service is awful. You get generated responses and rarely does the team provide answers that actually fix or aid in the issue. There's also very little room for softwared update recommendations. Multiple times I have requested / suggested developers add options and received responses like 'this is not something our developers can manage at this time'. The parameters of features in the software are also almost TOO specific. Multiple times, we have had clients unable to book appointments because something on the backend didn't match up with availability. It's caused a few issues.

I like it in theory, but we've found better results with traditional pen and paper. Personally, I'm above average when it comes to understanding technology, so to me, this site seems pretty easy to use. However I've found older folks who really struggle with online registration, especially compared to traditional pen & paper signup.

I like that I can mostly do what I want. The software doesn't exactly line up with my business model, but I have found enough ways modify my setup to get the results I need. However, I have found that traditional pen and paper results in better results in regards to scheduling.

The timezones are confusing. My company travels to locations in many different timezones for photoshoot appointments. We've found in some trips where the location is in a different timezone than our headquarters, clients will book with the wrong timezone. When we set up the appointment schedule, we have also found the timezones confusing because we always have to adjust in our heads the time. If we live in Central time and our clients/location are in Eastern Time, we shouldn't have to set up the Eastern Time Zone by using Central Time Zone as the base. When clients get reminders, they should get reminders in the proper timezone. To make it easier, we should have the option to turn timezones off. If we set up an open calendar from 3:00pm-9:00pm, it shouldn't matter what timezone we are in since both our people and the clients are experiencing the same time. There is never a time when it would matter what the timezones are.

Simplybook.me offers a free monthly option if you have 50 bookings or less per month. I have been using this option to try out the program while I'm a student in a Massage Therapy program. This has been a great tool to book clients for my practical hours and I have had many clients tell me how easy it was to book their appointment online, or that they love the option of booking appointments at their convenience. It's been a great way to start building my clientele and I will definitely upgrade to the full paid version once I am finished my schooling and open up my own practice. There are so many additional features that simplybook.me offers that I'm excited to add to my online website when I upgrade. The website is very user friendly and I have recommended it to many of my colleagues already.

I would prefer if the free version would offer the text message confirmation and reminder instead of the email alerts because not nearly all my clients check their emails on a daily basis, but they do check their phones. I recognize that this is an upgrade option, but as a student, my funds are currently limited.