All Aloware Reviews
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Caleb
Verified reviewer
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
The best option for a real estate organization
We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.
PROSIt's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.
CONSTagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.
Reason for choosing Aloware
It seemed like the easiest system to implement and use within our budget
Reasons for switching to Aloware
The previous vendor was hardware centric and support took FOREVER. They had no idea what was going on with our network map and we had to start at square 1 on every support call.... I suggest they get Aloware to help with that.
Carolyn
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Catered Dialing Experience
I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot.
PROSThe features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.
CONSOne feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!
Reason for choosing Aloware
Because the integration with Hubspot only worked really well with Aloware and they had time zone differentiator. Not to mention, the customer service is top notch. They have been so diligent to resolve my issues and communicate with me.
Reasons for switching to Aloware
I switched because I needed a true power dialer that integrated with Hubspot and that wasn't going to cost the thousands of dollars a month I was paying with my previous provider.
Earl
Airlines/Aviation, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2024
Scam, Avoid!
They appear to offer good rates and a good system, unfortunately this is not true.
CONSForced to sign up to get Aloware working with Pipedrive (our CRM tool), he had endless problems setting the system up, do date issues have not been resolved and we paid for a month with $100 talk time. Only to cancel after 3 weeks of not being able to use the system - Avoid!
Justin
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2023
Great product, terrible customer service experience
Terrible customer service! Account Manager has been switched multiple times with no communication from their end. When you ask questions they just change positions and fail to take any initiative to resolve your issue.
PROSThe software fit our needs and was easy to set up.
CONSCustomer service suggested we use their free 'Suspended' user to maintain reporting and recordings for users that are no longer with our company. Aloware then changed it's billing policy with very little notice, only one email, and no contact from any Account Manager and billed us. We reached out with the concern of maintaining recordings for deleted users, did not receive a clear response and dragged out the conversation while still billing us! It's been 2 months of attempted communication. Now they refuse to provide the full refund for the billed 'Suspended' users. They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. Just a terrible experience over all.
Reasons for switching to Aloware
Ease of use, pricing.
Ian
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
2-in-1: Great Value
Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.
PROSThe ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.
CONSNot all features a are intuitive to find, though extensive documentation exists within the app.
Reasons for switching to Aloware
Tighter integration with Twilio for SMS, and via twilio tighter integration with our larger automation stack.
Daniel
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Just Started Using
We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you!
PROSI love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software!
CONSThere has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far!
Reason for choosing Aloware
Aloware looked like the best option for us personally for all the things we were looking to do, it had deeper, better overall system to give us EVERYTHING we needed to grow this recruiting system
Kevin
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great Solution
Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved.
PROSThis product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.
CONSThere are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.
Reason for choosing Aloware
Cost and its not just an outgoing call solution.
Reasons for switching to Aloware
Call center need and user interface
Annette
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
BEST SOFTWARE OUT THERE FOR SMS, TELEPHONY AND BEST SUPPORT
I NEEDED A FLEXIBLE TELEPHONY PROGRAM FOR MULTIPLE SALES AGENTS IN MULTIPLE STATES WITH TEXT CAPABILITIES AND MANY OTHER FEATURES AT AN AFFORDABLE PRICE FOR NEW COMPANY. ALL OTHERS WERE RIDICULOUSLY PRICED AND REQUIRED UPGRADES FOR FEATURES THAT ALOWARE MADE STANDARD. THE SUPPORT IS UNMATCHED AND SPEED OF HELP IS TOO!
PROSPRICE!!! EASE OF USE AND SUPPORT IS UNBELIEVABLE!! THEY ARE SO FLEXIBLE TO HELP WITH CHALLENGES AND CHANGES I NEEDED FOR MY BUSINESS AND VERY QUICK TO SUPPORT ANY ISSUE
CONSTHERE'S NOT ONE BAD THING I CAN SAY HONESTLY
Reason for choosing Aloware
PRICE, FEATURES, SUPPORT!!
Reasons for switching to Aloware
TOO MANY REASONS TO LIST, WITH ALOWARE YOU GET MORE THAN YOU PAY FOR, WHICH IS THE OPPOSITE WITH ANY OTHER COMPANY I USED.
Robert
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Customizable and CUSTOMIZABLE
Customer Support - A+ Quality of Product & Service - A+ Price - A Pleased Clients and Staff - A+
PROSThe customer service at Aloware is outstanding. Because of that, despite not having a sliver of tech aptitude, I was able to describe with layperson lingo exactly what we wanted and needed our system to do, and the team at Aloware made it happen. And I never got that thing that most tech experts seem to do, they subtly insinuate that unless you understand tech talk, we don't want to deal with you. Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware. As for the caliber of their product, it does exactly what we were told to expect. What else could we ask for. No, I'm not related to the owners, I am a crotchety old guy who rarely compliments my kids, let alone submiting a review for a company for doing what they're supposed to do... But Aloware doesn't just do what they're supposed to do. They go above and beyond, patiently describing (several times if needed) how to setup and use their service. If you're one of those business owners struggling with the concept of throwing their landline phones in the trash, where they belong, and making the overdue switch to internet based phones, then you're fortunate to be considering Aloware. There's no need to equivocate any longer, pull the trigger and sign up for Aloware today.
CONSI'm sure there are cons, however I've yet to encounter one.
Reason for choosing Aloware
We did a thorough review of products that met our specs. One other company was in the range of possible. But really didn't compare.
Reasons for switching to Aloware
Apples and oranges in terms of add-on features and ease of use.
andrea
Program Development, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Neutral customer
Easy to use, the new app is a big plus. Can have multiple lines
CONSThe line connexion with customers is not so good
Reasons for switching to Aloware
Multiple line management was not as easy as in Aloware
Justin
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Consistent Hospitality
Consistent experience and accessible information across our enterprise.
PROSAs we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty.
CONSMobile app has bugs such as needing to be open in the background, and find old conversations is not easy.
Reasons for switching to Aloware
Integration to our other softwares.
Mark
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Washify COO review
Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet
PROSThat it had the potential for a lot of flexibility in call routing, recording and text messaging
CONSIt was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected
Reason for choosing Aloware
We decided to keep both for different reasons
Reasons for switching to Aloware
The original expectation was it would be be replacing our trouble ticketing system until was recognized that it would only handle the incoming telephony-based inquiries into the system. It was also hoped to be able to be used to track all the sales people‘s customer interactions but without the mobile app it was unlikely to get sales people to login to make and receive phone calls and text messages as they typically did from their own cell phones
Ed
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Real-Time prospecting leads increasing deals closed
Excellent customer service open 24/5 and simple to implement
PROSAbility to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin
CONS3 Seat Minimum per month rather than the ability to purchase a single license and buy more on an as need be basis
Reason for choosing Aloware
Features and functionality and integrations
Reasons for switching to Aloware
Their power dialer and 2-way texting as well as true ringless voicemail capability for multi-channel campaigns
Brandi
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy to set up and sync to Hubspot
We needed a phone system to sync to our Hubspot account and record our calls and texts to the customer contact. This was an easy solution that gives each CSM and Sales rep a personal line and logs their activity through the desktop or app.
CONSThere were a few hiccups within setup such as having team members use my line, but support was quick to help me correct the issues that were primarily just user error on our part.
Joel
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
1 year update
Great customer service during my learning curve
PROSEasy of use and great features for any business looking for a dialer. Less expensive than other options.
CONSCall recording features had some issues but we solved them
Reasons for switching to Aloware
Needed cheaper options
Jean-Emmanuel
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Great software with unique integrations
Aloware is the only contact center software that seamlessly connects to Guesty and Slack. These integrations were a key feature for us. The software is easy to use, and scales well with our business.
CONSDownloading data for the creation of reports is very slow (often doesn't work for large datasets). Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software.
Brandon
Verified reviewer
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Quick, Organized, Helps us Close!
Very good!
PROSLists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads.
CONSUpload templates became difficult on certain computer.
Jimmy
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Aloware and anoosh
Great
PROSAloware has worked great for my business. I recommend it to anyone. Anoosh is great there. Highly recommend
CONSReporting and routing sometimes off . But overall still great
Chris
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Awesome platform
Very responsive
PROSBest calling platform out there, and they keep adding features!
CONSMinor ui/ux issues... Nothing else was a major issue at all
Sk
Financial Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Aloware automated our outgoing calls
We were working with our Financial service where we offer customers mostly from USA insurance solutions and we were looking for a solution preferably web based and affordable to make calls and send SMS to our customers and we found Aloware perfectly matches our requirement. So we signed up and got great help from their support team to set up and run properly.
PROS- Easy to use web based feature. - Excellent for small and medium scale businesses. - Easy CRM integration with most of the leading CRM softwares. - Easy SMS and Call tracking.
CONS- I have not found great deal of cons to write here but may the pricing can be a little bit lower so that a lot of small businesses can afford.
Hayato
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Hands Down The Best Dialer We've Used
My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank [SENSITIVE CONTENT HIDDEN] enough for their efforts to make our operation much more efficient.
CONSI really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.
Diana
Law Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
user
i love the function of the software. Tracking and automation is great.
CONSThe software is not extremely user-friendly there are lots of menus to click through and it is not extremely inherent where to click through.
Anthony
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great Product
it has been a GREAT overall Experience
PROSIt easily lets you monitor multiple numbers and track productivity
CONSHave not found a con yet. It does everything i want it to do
Luis
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great for my call center
great experience
PROSEasy to use, you get everything you need in one platform. and easy to understand
CONSI haven't try the crm, there is not much that I don't like
Tally
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
Aloware Review!!
functionality! Many helpful features and creative uses. Makes marketing tracking super easy and automated
CONSwould be great to have video tutorials on how to use