All pVerify Reviews
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Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Eligibility/Discovery partner
Overall our partnership with pVerify has allowed our company to grow and be able to find member's benefits. They have been helpful and responsive when we need help. They do periodic updates that assist.
PROSI really like the ability to get eligibility within a few minutes for hundreds of children. I also like being able to set up my own rules that I can change. Individual discovery is a game changer. This is so helpful when I have a few members I need to find.
CONSThat certain data fields are all over the place. Being a national organization, it can be hard when I know that field I want to pull but API wise, it is in comments or a random stop.
Jennifer
Medical Devices, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Great tool, great support
It's been really good. They have a roadmap that will make them even better.
PROSThe system offers a DME summary to help make configuration easier. Also, the system provides user configurations through the website that are incorporated into the API data.
CONSI'd like to have to have more configurations and ultimately pricing. They have pricing but it doesn't incorporate renewal dates (for rentals) and secondary insurance.
Reasons for switching to pVerify
We were using the Pokitdok portion of Change Healthcare. Pokitdok is being sunset.
Priscilla
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2024
Ease of Use
The experience has been good so far. Not complaints besides the follow-up
PROSIntergration with our API was great and our agents use pverify for all of our eligibility. Whenever I place a ticket they are quick to respond
CONSWhenever I put a ticket in and ask for a callback to let me know the issues has been resolved. I have not gotten phone callback nor an email update with my ticket. If I do get an email its well after the issue has been resolved.. I'm director of billing but also assist with operations so I'm constantly running around. A phonecall would be nice
Zach
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2024
Coverage was ineffective
Ease of setup and use; very quick to deploy
CONSIncomplete coverage for our patient mix made it difficult to trust the platform across our panel
Sydney
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Pverify is the perfect solution for anyone in Healthcare who accepts insurance
Ease of setup, level of customer support, pricing, all reasons I would recommend
CONSI don't have anything negative to report.
Reasons for switching to pVerify
2 platforms in one with Pverify. We didn't get as much data from other platforms.
Madeleine
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
pVerify is super helpful!
We use pVerify every week and it's such a great resource for anyone looking to verify insurance benefits!
PROSI liked that, unlike other platforms, we can access all insurance plans across the nation. As a national practice it's hard to find something that does this.
CONSI do think the platform could be more visually accessible for those with different disabilities. It's very "monotone".
Reason for choosing pVerify
pVerify offered more plans that Availity did, including Medicare.
megan
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Makes my job easier
I love that I have access to hundreds of insurance plans at the tips of my fingers. I work in a patient facing office position and I love that I can quickly access their insurance benefits to help them with their needs in an efficient manor on one site.
CONSNothing really. It was a little bit of a learning curve at first to decipher the daily reports for upcoming appointments, but once we figured it out it has been smooth sailing.
David
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Makes insurance verification so much easier
Excellent. From onboarding to ongoing insurance verifying and support, everything has run smoothly. The company is proactive with communication as well.
PROSInsurance verification much more streamlined, with good value for cost.
CONSIt doesn't verify vision plans, but this is not a major issue.
Reason for choosing pVerify
Customer service, value, and ability to meet all of our needs.
Nadja
Mental Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
Great addition to my practice
My overall experience has been a positive one. It has given me greater control over our revenue.
PROSIt's a simple way to verify patient insurance and help us to collect payments accurately upfront.
CONSBenefits are not always 100% correct though I know that can't be expected as benefits are complicated sometimes.
ALYCEN
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2024
Works great
Batching eligiblity, ease of entering new providers
CONSPayer Downtime and still needing logins for specific payers.
Reason for choosing pVerify
Single location for most payers is far more convenient.
Syed
Executive Office, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
Pverify Review
Im happy but would like more features in pverify.
PROSSimplicity of pverify is what keeps us from using it.
CONSno secondary insurance verification has affected our company.
Christopher
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Its the most you can get
better than everything else, but thats not a high standard, and we arent asking much, but its not their problem.
PROSits the most you can get in a bad industry.
CONSthe limits of its use are the limits of the ability of the industry to provide effective real time data in all scenarios, there needs to be a forced common healthcare insurance verification provided by the government, none of these companies with systems such as pverify work very well. The objective is simple its not space, if it was space the best the entire industry offers is a car ride from city to city. Maybe a flight, definitely not space. I still have employees spending hours and hours on verification, the software is a part of a system where I use 3-5 other systems for verification and still have to use human labor.
Reason for choosing pVerify
not applicable, I still had to keep the other products I use.
Laura
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
The Best Verification Systems I have encountered
Well 1st of all I have the BEST Client Support Representative. She actually listens, provides feedback and understands our needs. We have requested additional products and the pVerify Team has actually built them to help achieve our goals. Now let's talk about the system - We have been on pVerify for almost 2 years and have never had an issue with the system going down, sometimes there are payer websites that go down but that is out of pVerify's control.
PROSpVerify has options to upload a batch or process individual verifications. They have also added many additional components to their system which are very useful and dependable.
CONSHonestly, I do not have any Cons because pVerify has been amazing
Reason for choosing pVerify
The response, customer service that was given since day one.
pat
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
need better pricing options
User management is easy. Setting up bulk users is easy to accomplish. You can also set up individual users right from the interface. The web site is uncomplicated but a white label option would be nice. Too many of our customers are confused by who pverify is.
CONSForced to purchase more eligibility checks than needed. You need to be able to customize for smaller businesses
Lakshmana
Health, Wellness and Fitness, 11-50 employees
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Only reviewed pVerify briefly for electronic eligibility
Good and I do not have any complaints. It just did not work for me since I do not have proper support from NextGen support team back then. We stopped using NextGen as well since the contractor gave several problems and NextGen directly does not want to provide any help to get rid of the contractor as well.
PROSThis was reviewed long back. Before 2014, I believe. Wanted to integration with then practice management system Raintree and then NextGen instead of file based transfer between the practice management system(s) to and back from pVerify for eligibility. Back then pVerify does not have billing features which I notice your questions talk about.
CONSDid not have access to the the api of nextgen at the time I reviewed pVerify for integration and so the whole idea of using pVerify was dropped.
Reason for choosing pVerify
Fixed cost per month than per patient eligibility req is what made us go with Trizetto. Used Emdeon for a while and the costs were different every month.
Cassandra
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Pverify office review
The company uses Pverify daily and the verification system has been seamless. The system is user friendly. If there is ever an issue, the customer service is fast and friendly.
CONSSometimes the specialist copays are not listed in the information provided.
Pamela
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Insurance Eligibility
Product is great. It would be great for the explanation of deductible applies when patient has deductible and copay. We use the urgent care setting, but it does not always give that the deductible applies to this service. It will have doesn't or does apply to OOP, but not patients' percentage, copay and if individual deductible applies to this facility.
PROSVery few technical issues, easy to use. Technical support. Has other features that we are looking into suck as cost estimator.
CONSCan not check eligibility of BCBS on Sundays and some Saturdays.
Reason for choosing pVerify
NA. I was not here during implementation
Ron
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
We like pVerify and intend to expand its use
pVerify was quick to setup, it's easy for my employees to use, and the pricepoint is fair.
PROSWe like the bulk upload feature and will soon launch API integration.
CONSThe manual check process resets every time you run a check. It would be nice to have default settings.
Reasons for switching to pVerify
CollaborateMD allows eligibility checking, but we have to check one by one. pVerify's bulk check process saves time and money.
Jon
Financial Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Discovery Support
Very satisfied, good support, ease of use
PROSPer use charge No contracts Easy to use Good support
CONSThere is nothing to complain about the purpose we access the software.
Reasons for switching to pVerify
Rude people Contracts hustlers Low discovery percentage
Jackie
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Time Saving Verifications
This is such a powerful timesaving tool. It takes only a few seconds to pull selected information needed in order to perform benefit verifications specific to the industry I am in.
CONSThere are still a few insurance providers that are not accessible on pVerify and we still have to use other methods to verify those plans.
Donna
Medical Practice, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed February 2024
From an insurance verification perspective
It's okay. I typically use other websites first, and go to Pverify if I need to clarify information or get additional information.
PROSMultiple insurance companies in one place
CONSToo many pages to scroll through to get the necessary information, would like to be able to enter a specific service and get just that information. It times out too quickly.
Jeremy
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Awesome team. Super friendly.
Very responsive. Always looking to fit to your needs and improve your business.
CONSNo cons! Love working with them. Great team.
Merissa
Biotechnology, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Insurance Verificiation
I like the fast response time for insurance verification.
CONSThe system goes down and we are unable to verify insurance
cynthia
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
great service
user friendly easy to use no issues login in.
CONSno problems at all i like everything about it
Stephen
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2024
Easy to use
Very simple UI and easy to use. I can train my employees on it once and they’re good to go.
CONSThe search is not as intuitive as I think could be possible with this type of technology.