All CrowdPass Reviews
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Brett
Civic & Social Organization, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Easy to use and manage
Support staff were informative, patient, and very helpful. Onboarding was informative and efficient.
PROSI liked that it was easy for event registrants to upload vaccination cards and/or negative covid tests with plenty of time before the event and that CrowdPass staff were able to vet and approve their submissions in a timely manner. Being able to see the registrant use and verification in real time via a transparent dashboard made managing attendees and vaccination compliance very easy. Having the color coded attendee list as registrants checked in also helped streamline the process.
CONSI had no issues with the use or setup of the Vaccination or Negative Test verification tool.
Reason for choosing CrowdPass
CrowdPass was recommended by another Event Specialist who had had a positive experience with them.
Jackie
Legal Services, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
A good solution for vaccination verification
Overall, we had a good experience and good support.
PROSWe liked that the platform is easy to setup and it is simple to see all of your attendees and their completion status without seeing their data. We needed a solution that allowed us to see who did and did not complete vaccination verification, and this worked well for that. CrowdPass has excellent customer support, so they handled any folks who had trouble with submitting. They were far faster at approving / denying people than I expected, so that was helpful in the days leading up to our event.
CONSWe had the most trouble with the legal waiver from CrowdPass, it seemed to cover more than was needed and working with many attorneys, we had a number of attendees who did not feel comfortable signing the waiver.
Reason for choosing CrowdPass
It was a reasonable price and ease of use on our part and for the attendees.
Mary
Non-Profit Organization Management, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed February 2023
It was ok
It was nice to track the covid results, vaccination cards and test results daily when we used it for one of our events.
CONSThe customer service was not the best at all. It was hard to change things we wanted to instantly because no one responded
Ned
Non-Profit Organization Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
Really Helpful For Our Event
We needed an outside group to verify that our event registrants had been vaccinated. This was a huge advantage to our team to place this responsibility on CrowdPass.
PROSDoing all of the work and taking the responsibility of getting everyone verified that they were up to date on their COVID shots. It didn't require much time at all from our team.
CONSThe only negative is that we still had to manage who had and hadn't been cleared by Crowdpass since it didn't integrate with our registration system.
Reason for choosing CrowdPass
It did what we needed, and we saw it being used by another group with work that had ten times the number of registrants.
Christy
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Ease of Checkin
The customer support was impressive- quick responses and willing to help!
PROSThe software allowed for easy upload of required information to attend multi-day event and was a breeze to setup.
CONSThe barcode feature wasn't working well on some phone devices.
Talia
Non-Profit Organization Management, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2023
CrowdPass Hindered Event Success
Our experience was quite negative both with the platform itself, and with the support and sales team. They were not responsive and when they did respond they did not have helpful solutions. Because of the significant issues with the platform we ended up having to abandon CrowdPass during the event and ask for proof of vaccination at the door for all attendees. We would have better off not spending money on the platform, or investing the time/effort necessary to use it, and managing this process ourselves.
PROSThe concept was good. It was important to our team to be able to track COVID vaccination/testing for our event and we thought that managing this on our own would have been too difficult.
CONSThere were many basic functions that would have been helpful and were not available including functionality in Spanish (which we were told by a salesperson would be possible), the ability to customize outreach language aside from the invitation email, the ability to undo a check in if someone was mistakenly checked in, the ability to download the registration list from the platform in to a spreadsheet without significant manipulation of the data in order to be useful. The functions that did exist did not work properly. Many guests received error messages or links that did not work and the QR code scanner did not work properly. All of this led to a significant delay in the check-in process at our event, and frustration from guests and staff.
Reason for choosing CrowdPass
We knew other organizations that had used the product.
Destiny
Non-Profit Organization Management, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Good for PPSNE!
Very user friendly for both PPSNE and the attendees!
PROSI enjoyed how it kept track of attendees and their vaccinations.
CONSThere wasn't any cons when I used it and if I did have any issued customer support was very quick to get back to me and help!
Jeff
Events Services, 1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
College and University crowd control
Easy to use and manage.
PROSWe used this for event attendance covid vaccination and testing management. It was very successful. Customer support was awesome.
CONSA few early on learning curves. The app timed out on us in the beginning, but we got it to work better after a few uses.
Virginia
Events Services, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed January 2023
Easy to monitor
Very helpful when we needed to track COVID compliance for events.
PROSEasy to use admin back end experience! Easy for attendees to use as well.
CONSI thought customer service was lacking.
Reasons for switching to CrowdPass
Not happy with the product and ease of uSe
Kayla
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Useful!
Customer service had been stellar! Always willing to help when needed.
PROSThe software was relatively easy from an admin perspective and easy to share out for the communications team.
CONSWould be great if there was more support ensuring that users get confirmation/reminder emails in their inbox. While spam is always an issue, sharing the send email with users as they are submitting COVID info or other details might be helpful.
Colleen
Non-Profit Organization Management, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great Covid management tool
Tracking Covid positive and negative cases was super easy
CONSSometimes that app did have some errors