All Toogo Reviews
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Jack
Verified reviewer
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
All encompassing Travel Agency / DMC Software
I can now build itineraries in under 5 minutes and provide a platform for other people to work within our company. Our previous design made it near impossible for an agent to work with us. We are now able to manage all our sales projects in on place and have less and less need for storing mass amounts of files. Training was over 8 weeks and ongoing support has been great - I believe there are updates on the way and see minor changes here and there so the software is constantly being worked on and updated. Special mention to rep. who has been nothing short of excellent in helping us implement this great bit of tech.
PROSHow in depth the options are within individual products Both online and downloadable itineraries Interactive map functionality
CONSNo current access to mapbox API however this is been developed on our behalf.
Sofía
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2024
Easy and professional itineraries for B2B markets
From my perspective, I can confidently say that this tool is highly effective and we utilize it to its fullest potential! One aspect that I particularly appreciate is the itinerary sharing feature with our clients. It not only provides detailed information about the program, but also includes short videos showcasing the country's main attractions, which encourages clients to visit us! When creating a B2B proposal, the itinerary can be easily edited! This allows for the same link to be shared with the final client. And the best part? The rates and other details can be modified by the client to fit the needs of the traveler. It also offers the ability to use dual branding or just the client’s branding as preferred.
CONSIf according to my needs I am editing a long itinerary in Toogo, and if for any reason the internet of my computer stops functioning and I was not able to save the itinerary with the changes.. I have to start with the edition all over again, since it does not save the changes automatically. Or If I want to add a service on the trip builder.. I need also to edit again the information that was edited before on the itinerary.
Tania
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2017
We use it for creating quotations only. Once you learn how it works, it's fairly easy to use.
Mostly, saving time and creating more consistent pricing and itineraries.
PROSI like that it allows me to create quotes very quickly. It's also relatively easy to update prices, etc, though doing an annual review of prices takes a lot of effort.
CONSThere's a very big learning curve. There are also a lot of features that we don't use.... Things don't always work correctly, and because every change must be made over the internet, sometimes it can be slow to react/make changes. The initial process of entering all of the data is very labor-intensive, but that is to be expected. The biggest challenge in setting it up is that it's difficult to know what data is used where and how, so there's a bit of trial and error in getting everything to look and act the way you want it to.
Celine
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Gain of Productivity & business with TOOGO
Toogo makes my life much easier, it takes less than 5 minutes to create a clean and greatly designed quotation. The translation tool is very handy for the different markets I work with and I love the finance & reporting tools which are ley to my role.
PROSOnce you get familiar with the system, TOOGO is easy to use Fast quotations and trips building Great design templates Amazing support and training Flexibility on products blocks and day to day itinerary Pricing Management & Reporting, great for yield management Geo-localization map
CONSA bit overwhelming at first, there is a learning curve but well worth it.
Nicolas
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Fantastic Tool in all one, easy to setup, implement and day use.
Full options, tailored made and adaptated to our all members of my team. All in 1 cloud solutions, very agile and responsive. A single plaform well thought, covering basic functions but also front / middle / back end process up to financial control and HR management. Good IT support
CONSErgonomy of the submenus (look and feel even if quite subjective)
Olivier
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Toogo really helped us improve our organisation, quality of service and overall efficiency.
Overall efficacity, rapidity of response and sell tools, details quote professional presentation , logistic and reservation management, finance administration.
PROSThe overall integration from A to Z and connection from your quotation, confirmation to reservations and logistics management and ultimately to your finance administration.
CONSThe database and product creation is a long and details process that can be a little heavy to realize at first, but the hard work and time put in pay off.
Laurent
Leisure, Travel & Tourism, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2017
I now have more time to surf
the use of Togoo does allow us to not be focused on the building of the itineraries. we can now bring more and better services to our customers. The sales team and the logistics staff, can now spend more time on the ground.
PROSThe chaining from the build of the itinerary till the invoicing and including the logistics. Easy to use and to do the tailor made programs.
CONSthe presentation of the programs need to be improved the cost can be a bit high when you have lot of users.
Pierre
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Toogo is the best
We are a DMC in Costa Rica, offering travels in Panama and Nicaragua too and I'm using toogo since 2012 and it's awesome! It's easy to build trip, really nice result for quotations, and super useful for financial and logistic works. I've seen the evolution of the software during all those years, and the team support works really well. It's sometimes long to have a new function, but less than for other soft and the result is always nice!
PROSThe quotation result, everything is linked (quotation, sales manager, groups, logistic,) Everything online, you can access from anywhere, even with a cell phone if you have a grand screen ! so nice for emergency
Herald
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Intitive!
For now, Toogo is better than Tourplan ;)
PROSI used to work with Tourplan during several but I have to say that Toogo is by far intuitive, more easier to use with much more possibilities - especially when a booking is confirmed. It offers so many options that you just have to pick what you need. Fantastic job with the quotes tool - not just a quote but a virtual book full of tantalizing images making the sales process, effortless. And many more easy usefull tools.
CONSSome aspects of the trip builder should also be improved such as putting the "parameters of the quote" as the very first step of the builder - this would determine the exact number of pax and how programs should be parametered at first. Would also suggest to add the dates of birth as mandatory field for kids/teens. Accordingly, Toogo should consider the child policy of the provider, not the default settings.
Thibault
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
It changed my life (from 8 am to 8 pm only)
This is a complete solution to deal with the daily management of our company. It fulfills all our needs and enables us to prepare the most accurate tailor-made itineraries. We save a lot of time using Toogo and we can not imagine running our operations without it. A good point is that the initial investment is very low compare to other softwares as you just pay a monthly fee and you benefit from all the updates regularly made on the software.
PROSSmall initial investment Powerful quoting system
Eric
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Toogo is the best
it's a all-in-one tool, very useful.
CONSI haven't still discovered what would be best in other software
Lucie
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
It is an indispensable program that makes your life and work easier!
You can offer a trip quickly and efficiently. It guarantees a quality trip from the beginning to the end. It is essential for the success of your daily work.
CONSIt requires a very good internet connection. This can be restrictive when the connection is very slow
Julie
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Life time saving product
The saving of time and the mistakes it avoid you. Efficiency in quotation and reservations is what makes Toogo great.
CONSThe design Of template could be improve and the good part they are improving it soon I saw the beta test it will be amazing!
PIERRE
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
revient for Toogo
very good, we use it for a long time already
PROStoogo is very practical but must be improved yet
CONSyou need to improve the design of some interfaces, some design to improve
William
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Evaluation from Ecuador
I have been using for 4 years Toogo and I am really satisfied because Toogonet team takes in account our suggestions. And before anything Toogo covers all of my needs as a DMC.
PROSThe incredible amount of possibilities
CONSSometime it can be difficult to understand certain facilities (for the titles)
Franck
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
We have been using Toogo for 5 years, at this stage we are happy with this software.
-the fact that we can be connected from any laptop or desktop -the gain of productivity which has been significant -the quality of the quote -the reliability of the overall system -Toogo staff is attentive to our wishes or suggestions to enhance the system
CONS-Toogo is still not responsive on Iphone and tablet which would help a lot. -would be great if the dynamic map could be connected to a GPS
Adelind
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Gestion de toute mon activité en un seul outil
Le fait d'avoir une vision globale me permet d'adapter la stratégie de l'entreprise. Je ne suis pas obligé de naviguer entre de nombreux outils : J'ai tout en ligne, de n'importe où.
CONSBeaucoup de possibilités, il m'a donc fallu un peu de temps pour tout m'approprier.
Ana
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Cacao Travel Panama
We are very happy with TOOGO. Whenever there are small bugs or small details the online support has always been fast and efficient (even on weekends or holidays). we have recommended TOOGO to other fellow companies.
PROSIt makes sending quotes easy and fast.
CONSit gest complicated with families with different types of rooms or changing rooming occupation during the trip.
Camila
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
A great way to reduce time and gain quality and quantity in operations and sales, specially for DMCs
The presentation fo the quotations are of great help on sales (nice design, detailed maps, high quality of information), the sales process is all integrated in one unique tool which helps to convert projects into bookings and finance and the software is very easy to use. It has been of great help for us the increase the number of conversions and also to administrate the files.
marianne
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Quick and nice tailor made trips in a few clicks
Really great, with TooGo we've been able to shorten drastically our trip creation and booking management process. It takes some time to get used to it, but then it's really easy to use.
PROSWe only do tailor-made trips that used to take a lot of time to write, quote, book and then to get all the documents ready for the travellers. With TooGo, the whole process is done in less than 1h!
CONSThe too many names that create some confusion: prospects, host, project, group...
nicolas
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
long live toogo
since we got that erp installed, our daily life at the office changed : clear, eficient, practical, a perfect solution for our company
LEGEAIS
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
I had a really good trainee for the use of the systems, and video support are really helpfull.
He is giving me a good way to send beautifull programs to my clients, and also to follow my accounts and confirmed file really easily.
PROSThe easy way of using it, it's simple and efficient. It's really quick to do quotation and send them to the clients
CONSTo do the date base as it's the longer part of the work..But after few hotels and supliers you get easely used and things go quicker.
David
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Probably the best software for travel agency.
Great online support. Make you work faster and save you a lot of time. A lot of functionalities with a lot of possibilities
CONSCannot work offline. Takes some time to understand all the functionalities ,but it s really worth it.
Sam
Leisure, Travel & Tourism, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Intuitive and very complete
It appears to be a very complete software. It covers everything from trip building through to CRM and finance. Whilst there is a lot to learn and get your head around, once you've done so, the program looks like it will be a big help. For proposals and quotations it is visually slick and seems to be ever improving.
CONSWhen pricing up, the costs and numbers section isn't easy to read. There is only a "price per person" option and no "total price per service". This makes it difficult to quickly read and check costs and prices.
Federica
Verified reviewer
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
The best DMC program ever!!!
With Toogo you can have your activity updated all the time, it is very easy to use, it meets all my organization needs and saves me a lot of time... You can make a professional quotation and all travel documents...honestly it is much more than I expected!
CONSI really don't have anything I like less ... maybe that the different words are not always translated correctly in my language (Italian) but the support team is always ready to help you, so it's not a real problem .