I am GLAD to have Enginemailer, to let me do more then having a spreadsheet with contacts. It lets me plan and execute marketing activities, effectively. It automates and improve my visitors online CX experience.

Flexible pricing plan make it easy for us to budget out marketing spend.

Needs it in an app or PWA (Progressive Web App) that make it local to our device.

value for money & the features are user friendly. hence the most important for me was the supported given by Enginemailer support team to expedite my campaign launch.

Any new solution that you first start to use you need a human support apart from just a read documents support. in that way Enginemailer support team scores the highest for their support compared to any other email platform provides that I have come across.

Enginemailer need to allow the usage of Zapier for integration. and need to improve on the design features. the designing options can be improved.

Great easy fast even average person able to use it.

Users friendly as provided Free Forever Plan Quick response from the support team Easy to create content by drag and drop

So far all good. Hopefully they will maintain as this.

Poor

Price but I guess you get what you pay for. No good help.

No real time support and email support is slow and does not explain details.

so far so good. love the price, simplicity. need more function like whatsapp blaster and sms marketing. need update the email content template frequently.

The most i like because it cheap and not charge customer by quantity.

-notification contact database late notified on email -content email marketing less, not update and need more up-to-date content. -the sending was late receive to the database when email blasting -need more integration API or with Zapier so that enginemailer will functionable

EngineMailer is extremely impressive from the customer service all the way to their support team! Upon signing up, they assisted us in ensuring that our campaign is done with promptness and excellent responsiveness. Kudos to the team and here goes to show that we as Malaysians have world-class organizations like MailerEngine around! Even the results of its deliverability is worth the investment and genuinely effective. Thank you for the wonderful work you guys are doing. Keep it up! Very impressed to say the least!

The interface, the usability are very smooth and easy to operate. The template editor is very easy to use with a lot of modern and great designs. The analytic report is also very informative and it greatly provides us with insights that are vital.

None. There was nothing not to like about it.

Enginemailer has helped us to reach out to our startup ecosystem easier and faster. Being a government agency, we need to amplify and showcase our offerings to the community. It's nice to have a startup like Enginemailer supporting the government to further help elevate and create a vibrant ecosystem for Malaysian entrepreneurs.

Ease of use and functionality, navigation and the UX/UI are excellent and easy to understand. Competitive pricing compared to other platforms. I also appreciate that they are one of its kind hailing from Asia and competing with Mailchimps of the world.

Past reports for more than 90 days should be made available, if not on the platform then maybe by request. Other than that, nothing much.

I managed to cut down on cost and time in crafting and delivering my email campaign which is a great plus for SME like myself. The ease of use reduces the learning curve and I am able to do everything myself without hiring an expert

I love the email cleaning features where it helps to clean up invalid emails to help increase email deliverability and domain reputation. Price is very affordable compared to bigger brands. When sending emails, it allows me to select only 'Active' users, meaning users that are actively receiving and engaging with my past emails which is a time-saver.

Lack of templates so hope they can provide more templates in the future

The easy-to-use functionality for our EDMs, as well as our API integration.

We've not currently faced much difficulties to note: as any issues we've raised prior were either resolved via their customer support/helpdesk + support site https://enginemailer.zendesk.com/hc/en-us, or via their content blogs @ https://www.enginemailer.com/blog. Recommend reaching out to their friendly team should a need arises.

The overall experience so far was good, smooth and easy to navigate and understand the system.

The features that are quite impactful are the Drag and Drop Editor to create the Email Content, thus making it quite easy to navigate and the Report Analytics on the Real Time Reporting.

Pertaining to the Google Analytics features, I hope there will be a specific GA for each campaigns to tracks sales from the links attached inside.

The overall experience has been great! It is easy to use, no hassle and in less than 10 minutes, the email campaign is set up and ready to go. The step by step process of setting up makes it easy to understand and quicken the pace for a campaign to be set up.

This software makes it easy to use, have lots of templates and most important of all it gives free 10,000 email every month for life!

This is not a "Con" but the desired feature that we wish to see in Enginemailer. We wish there would be an easier way to reuse the same emailer for another time without the need to create a new campaign. Sometimes, we have customers that asked us to resend the email again and we have to set up a new campaign even if it is for one or two persons. We wished that there would be an easier way for that.

- Pricing: The entry level plan for new subscribers is free, with 10,000 emails per month. Features are all available to everyone no matter which plan you choose - Low learning curve: From creating my first email campaign, to creating an online sign-up form for lead gen, the flows are intuitive. It doesn't take much effort to get what you want from using the platform. Knowledge base also comes with more than sufficient guide on using the platform - Autoresponder: Though it's still in beta stage, it works. I can now send series of email campaigns for drip marketing

- Lacking landing page creation. - Though the entry level free forever plan provide you 10,000 emails per month, it is capped at 500 emails per day. I guess it's to minimise spammers taking advantage signing up for free plans - Lacking 3rd party integration. For example integrating to e-commerce, CMS or other CRM platform

I always had to pay money to create and blast an email to my customers. Now I can do it at a minimal cost myself.

I love the easy to use functions especially how intuitive the process is. I have no technical background but today I created an email greeting for my audience. I also love the readily available templates. Makes it easier for beginners like me. I also appreciate the customer support. Efficient and effective.

It exceeds my expectation so far. Hopefully it will stay that way.

good for company to track

Dashboard reports that help to give overall of email tracking.

Clarifying the use who opt for email marketing

Every SME should be able to use this without any issues. SIMPLE & EASY. Great team with a wonderful product.

It's very user friendly and don't need much help executing any email campaign at all. After a few tries, then it's super easy to use.

The only issue faced is the loading picture part. Where we can only upload one each time. Would be great if can be multiple upload.

Satisfied

Adding in new contacts / Easy search / very reliable

Still new user of Enginemailer so no comments yet for now.

It's a great platform, we like the way the interface is build, because it keeps all processes very simple and intuitive.

The software is very straightforward, very simple to use, and also powerful. It contains all the features we need to integrate it with our own tools using the API.

Well for the moment everything is working as expected and we didn't have any problem with the software.

An easy to use system for start ups/ email marketing newbies who need an easy system to manage and connect with database.

-a more polished look (vs outlook) to circulate our bulletins, promote our training programmes & events -easy to use interface - tracking system for sent campaigns (click rate etc). -Easy to use templates that offers flexibility to customise

-unable to determine if emails end up in spam

EXCELLENT & HIGHLY RECOMMENDED!!

Its super reliable and offers lots of free & attractive templates; excellent Contacts & Database Management with detailed reporting.

The pricing packages or plans are based on "monthly" basis and whilst its flexible to be upgraded/downgraded anytime; would be fantastic if the plans can be customized to allow "quarterly or yearly" basis as the usages are usually not fixed on monthly basis.

I have been building and sending out a couple of customised targeted email campaigns using their easy-to-use drag-and-drop interfaces, it's content creation made easy. I also like that I can segment the subscriber lists to target email sends and view and manage subscriber responses. Overall, it has been a great experience for me and I will not hesitate to recommend it to others for email marketing purposes.

I like the personalised human touch from the Customer Success Team. Also, i'm taking the free one as I don't have that big a database to send out at the moment.

I haven't explored other options available as what I need now is sufficient.

It's user-friendly, easy to get used to, and it provides sufficient useful information and statistics

Don't really have anything that I like least about

Happy and saitsfied

Initially was confused with the setup and how to get started but thanks to excellent customer support , I was guided through it and am now a regular user of the system. Regularly updating our database with our newsletter now.

A little confusing for set up initially . Also, need more follow up guide and lessons on how to retarget, strategize and move our email marketing to the next level.

Everything about Enginemailer, particularly how easy it is to manage subscriber database.

Limited template options for a great-looking content.

It's been great so far and hope the company can continue to maintain it's stellar customer experience team as they scale.

Free trial for 10,000 emails a month was the hook. Their stellar customer service is what retained me. Their features are quite intuitive and it was easy to make the transition from MailChimp.

I think that pricing could be more competitive for the second and third-tier product. With MailChimp, I have a limit of 50,000 contacts for $10 package.

pleasant

The user friendliness and interface of the dashboard navigation

The setup process on the dns factor be slightly complicated