All Otter Reviews

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Mariah

Graphic Design, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

A great option for quick video transcription

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Osama

Verified reviewer

Industrial Automation, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Otter made Transcription Easy.

It is just a wonderful experience and I will continue using the software for a long time I think, that is because of the friendly user interface and accessibility of using its feature. The software gets the work done for me in very good quality and precision. It was the first software to use in this subtitles field and I don't admit using it. Depending on the software and some modifications on my own, the result is very satisfying.

PROS

Otter helps me, as a student or a freelancer, to get a written transcription of a written text. This is helpful because I don't normally write out my learning videos subtitles and even if want to focus on the text not watching the overall video. Having any of my visuals audio written and have the ability to edit it is something impressive and saves a lot of time. I am looking forward to gaining more experience with the software and using it for my freelancing work. The software has good features to edit, highlight the text. Even if I want to upload an image or insert a comment, all of that is easy to use. It has access to different applications like zoom, which is very nice.

CONS

The software has a few cons, like taking some time to upload the file, but it sends me a notification while it is done. In the end, it is already a software which has some issue with accuracy especially with difficult accent cases and background noise .

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2022

Great option for transcribing and easily keeping track of minutes of meeting

PROS

It keeps track of all the minutes of meetings by transcribing them in real-time. One can easily search the word and go to the timestamp of the video rather than watching the whole video to search for something. Transcribing the meeting becomes really powerful as it saves time for a recap and filters out all the important information with the advanced search option. I like that one can directly record an audio for transcription without needing to connect to meeting app.

CONS

In my experience the quality of transcription I get in Otter varies a lot depending on the microphone or headset I am using. For some headsets, the transcription does not work as well when compared to others even though all my headsets are of good quality. The quality of transcription varies especially as different people in meetings can have different speaker volumes and accents. The upload time for pre-recorded zoom videos is too long in my experience, take about an hour for a 1 Gb file.

Reason for choosing Otter

To transcribe important meetings, referring to and searching particular information discussed within the meeting, to save my time.

Brian

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2022

Just An Otter Speech-to-Text Tool

It was fundamentally okay, but that's the best it ever got. No real complaints but I have no complements to reccommend it, either.

PROS

It was easy enough to operate and accurate enough for your work to flow fairly smoothly. And it never needed a readjustment once your voice levels were set. Altogether a serviceable tool.

CONS

For some reason I found it difficult to find at times, and it was different in the way it processed your speech, then you had to copy and paste the text and the text might be on a different web page.

Reason for choosing Otter

The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used laterally whikle decuding which to use permanently. I chose Lilyspeech.

Reasons for switching to Otter

The Windows tool was a little quirky to launch and wasn't as accurate as I needed it to be. The others I used katerally whikle decuding which to use permanently. I chose Lilyspeech.

Julio

Accounting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed January 2024

Help for Video Calls without taking notes

Overall the experiences a great experience, I find that the software does what it has to do, which is transcribe the meetings know who is talking give summaries of the meetings in my opinion is the best feature I find that the free version which gives you about eight meetings month is low enough so that if you needed more you buy the plan.

PROS

I normally have about 10 to 15 meetings a week and before using order I actually had a notebook for each call, forgot most of the data that I had to write within the meeting but at the end I used Otter, and completely relied on the transcription software

CONS

I find that sometimes it does not transcribe words perfectly well, and when you go back, it's hard to actually know what the person was talking about. It has improved, though.

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Alexander

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2023

It's good...

It's transcription is really great. Search-ability is good, could be better. A full search for 'all my meetings with X person' or all meetings talking about X would be great.Export tools are lacking, but understandable. It's the kind of tool that can be a lifesaver.

PROS

It connects with your calendar (but only one) so you can just click your meeting and hit record. That's fantastic. It keeps all metadata present (who, what) so you can come back to it.

CONS

The bot kept joining meetings without me and it wasn't obvious how to stop this. Most abrasive on Teams meetings where everyone gets a notification that my robot has started the call. Then sends aggy emails about how nobody was in the meeting. Somewhat amusing, sometimes embarrassing when on client.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Best Software for Transcription and Note Taking

PROS

This software has a good user interface for both computer and mobile devices. Its playback option is a unique feature along with its capability of transcribing in real time.

CONS

It is a good software given the task it accomplishes yet some features like the upload time of video files could be upgraded at a more convenient position.

Cynthia

Religious Institutions, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2023

The Power of Being "Present"

My overall experience has been smooth and eye-opening. As noted, using Otter frees up my own creativity and ability to be fully "present" in a meeting.

PROS

Otter is an easy, accessible service. It is like having a personal assistant at your elbow who takes the best meeting notes ever, thus freeing you up to be more "present" in meetings. Otter can also be used with Zoom (and it is transparent, so people know that it's providing a transcription, which is good), with the result, again, that I don't have to worry about capturing all the ideas, thoughts, etc. that happen in a Zoom.

CONS

Early on, I was concerned that Otter would not figure out industry-specific jargon, but that has not been an issue.

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Danielle

Verified reviewer

Design, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed June 2021

Awesome Transcription Tool

Overall I've been very impressed with Otter. I tested a few apps for transcribing my client's podcast and Otter did a much better job than the others.

PROS

I tested multiple apps on the same recording and the accuracy of Otter's auto-generated transcript was amazing - MUCH better than the others. The speaker had a British accent which is notoriously challenging for transcription tools. But Otter hardly had any problems with it. Otter also did not drop words when the podcast intro/outro music was playing, which was another problem I had with other apps. One more pleasant surprise was that Otter automatically ignored filler words. The editing workflow was pretty smooth for the relatively minor correcting I need to do.

CONS

One feature that I missed - and that the other transcription apps had - was global find and replace, which is a common feature in word processing tools. For instance, if a name has an unusual spelling and the speaker repeats it multiple times in the recording, I should be able to change all instances with the click of a button. You just tell the software what to look for and what to change it to. Another feature that someone looking for an all-in-one tool might miss is the ability to edit the recording itself.

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Fraser

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2021

Otter is fantastic

Great experience with Otter. I use the app to record myself dictating content into my phone when I walk as I combine exercise with content marketing and I also use it to record conversations with clients to easily turn the knowledge in their heads easily into written content.

PROS

It just works so well. The quality of transcription is great even with my Scottish accent which sometimes troubles transcription software and the app works so well too.

CONS

Nothing, honestly. And the fact that it as such a great free level makes it insane value. It is easy to use and extremely accurate.

Reason for choosing Otter

I haven't needed to look at others much though I do use them.

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Zahra

Verified reviewer

Management Consulting, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Nothing Beats Otter AI

I discovered Otter AI back in 2019 and i haven't had a reason to uninstall it. I think the best thing about it is that you can begin recording and then the app continues to transcribe it in the background. So while i love the accuracy of transcription, i enjoy the recording feature as well. In fact I remember a client of mine said something about 16 thousand but when i read the transcription it was written as 60 thousand and I was like, this must be a mistake so I heard the audio and yes! it was 60 thousand and because i couldnt believe it, so i asked the client again to confirm if it was sixteen or sixty and he said "oh yea yea its sixty"... i'm not planning to move away from Otter AI

PROS

The transcription feature is so amazing! I have used it so many times to understand what the client meeting was all about especially when building proposals.

CONS

Have yet to find a problem in the app. I mean it has a quick widget on iOS also!

Mark

Online Media, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2021

Generally accurate transcription and easy to use service

Overall, I'm happy with Otter. It has sped up my work tenfold - instead of having to sight and transcribe interviews for an hour and a half I'm able to get it automatically transcribed in no time and then just spend 10-15 minutes cleaning it up. Excellent product - accuracy is good, speed is good and usability is excellent.

PROS

Otter is incredibly easy to use, where in 'live transcription' or recorded transcription. The transcription itself is generally accurate. There are mistakes (I'd be astounded if there weren't) but it gets the transcription generally correct and then it is a pretty easy process to skim through it and edit the text as appropriate (editing is an absolute breeze!)

CONS

The payment tiers are a little restrictive - you don't get much for free with the service.

Reasons for switching to Otter

Cost. Going through a formal transcription service was costing too much and transcribing myself was too time consuming - switching to Otter saved significant amounts of time and money and kept the transcription to a generally high standard.

Michael

Design, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2020

Perfect for Taking Notes

I now don't take any notes. I just hit record and have a natural conversation, which is so much more useful in my line of work.

PROS

I love the ability to take photos of something that will appear in the transcription exactly where we are discussing it. The ability to recognize past speakers is really useful. It does a lot even in the free version.

CONS

They recently started restricting free users to a transcription limit. It's not too bad, and you can work around it by just started a new voice recording, but it's less helpful than before. Not enough to stop using it though.

Sikandar

Writing and Editing, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

Almost Accurate But Not Perfect

PROS

Otter is a great tool for transcribing audio files. I've used it for transcribing some audio files that I had to convert into blog posts. It's been fairly accurate, and the automatic splitting of the files into different speakers is helpful.

CONS

If the speaker is a non-native English speaker or has a heavy accent, Otter will often struggle to understand them. This can be frustrating and lead to inaccurate transcriptions. Also, the free version only allows users to transcribe 3 audio files — that's the lifetime limit, not per month.

Mary

Online Media, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed November 2021

Essential for our interviews

As a nonprofit media organization with a team of volunteer reporters, Otter makes it easy for us to capture every interview and get stories written in an efficient way.

PROS

Otter works seamlessly as a desktop or mobile app, making recording and transcription available wherever our reporters may be.

CONS

Otter recently reduced the free version of the software to 30 minutes of transcription, rather than 45.

Julian

Design, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2023

Otter AI is fantastic for automatic transcription

Highly recommended - Otter AI can save so much time and is a great backup if you don't have a second person available to take notes. Allows you to focus on the meeting or discussion, and worry about detailed notes later on.

PROS

This is a life-saver when a transcription of an interview or discussion is needed. It allows cross-checking of notes after a meeting, and even splits audio by speaker.

CONS

Nothing really negative about Otter AI - it has a great set of features and covers everything we need.

Jan

Writing and Editing, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2022

Need a quick transcriptions?

On the whole, I like it. I love the time stamp because that enables me to create chapter headings based on them. I post my podcast both on Buzzsprout and Youtube, so this is very helpful. And I can use the transcript for both, as well. I also like the various options for export, which include Word, clipboard, Txt, PDF or SRT.

PROS

I like how easy it is to use. Their creation of the transcript is relatively quick.

CONS

I have to edit through the words that are interpreted wrong, which takes some time.

samuel

Graphic Design, 1 employee

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed May 2021

No hassle, No learning curve, Just transcriptions

It's been nothing but fun. It's so simple to use and there's nothing to it. Just upload your files and the app does the rest.

PROS

I noticed there were few errors in my transcripts so that's a plus considering the fact it's using an A.I technology mechanism It renews my free trial with free transcription credits every month. This is insane value If you are on a budget. It's important for me to focus on my client's pain points and this app helps to search specific keywords in Zoom conversation recordings that I have with my clients. I don't like taking notes so this feature was helpful.

CONS

It's still is an A.I so the possibility of margin of errors abounds. I tried transcribing my voice but the app got some words horribly wrong.

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Guy

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Great speech recognition tool

Saves lots of time writing and transcribing articles, etc.

PROS

Open the app or webpage and talk or play speech into the tool, and it transcribes the whole thing, making it easy to download as text - write articles, or summarise blogs, podcasts, presentations, etc easily

CONS

Nothing specific... I only use the basics though.

User Profile

Anand

Verified reviewer

Non-Profit Organization Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Good for English but not good for regional languages!

PROS

It's very nice for English who speaks the US but not good for regional languages who speak Native English or any other regional languages it doesn't work. For Indian English, it doesn't capture all the words

CONS

I like the notepads. From this software, I can write the minutes of meeting in a very short time.

Anonymous

201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed January 2022

Accurate and Effienct tool for Transcriptions

PROS

The software is reasonably priced and does quite a decent job of trascriptions. Its quick and reasonably accurate for a first draft.

CONS

Nothing to not like about it. the transcriptions are not 100%, but thats fine. Sure beats other tools out there at the same price range.

Michelle

Marketing and Advertising, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2022

Helps me focus on listening

It's really helped me have better client calls though I hope the transcription quality continues to improve.

PROS

Even though the notes aren't transcribed perfectly, they're transcribed well enough that I'm able to copy and paste and use for copywriting. Knowing that notes are being taken also allows me to stay fully present in the conversation, listen better, and ask better questions.

CONS

Some of the transcription is so bad it makes me laugh. But as long as I review it soon after the conversation, I can figure it out.

Ron

Management Consulting, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed October 2022

Otter Yee

Read transcripts in place of watching videos

PROS

Ease of use from simple installations to immediately navigating the intuitive interface

CONS

The transcript quality varies significantly based on computer speakers

Reason for choosing Otter

Worked with Zoom before it had transcripts

User Profile

Joe

Verified reviewer

Professional Training & Coaching, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2021

Extremely helpful for re-purposing great content

PROS

Easy to take the transcript and turn into a blog post Pretty solid voice to text accuracy Like the % breakdown of speakers Like that you can edit within Otter and then export to Word or PDF Paid plan allows for a ton of transcription time

CONS

Nothing. It does what is needed and is a legitimately helpful tool.

Hayley

Professional Training & Coaching, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Time saving and appreciated

Glad to have found Otter as it's made our podcasts more accessible, when we couldn't afford to purchase an additional service for transcribing

PROS

Otter offer so much for free, which is greatly appreciated when you're running a little social enterprise! You may have limited upload options, but it can transcribe straight from a zoom call too. It identifies speakers pretty well.

CONS

The transcriptions of course always need editing - and some of the errors have been pretty hilarious - and this actually does take quite a lot of additional time, but obviously not as much as starting from scratch!

Showing 1 - 25 of 81 Reviews