We get great visibility of our employees T&E spend. We have built great controls with Payhawk to ensure that the burden of travel administration falls onto each employee and not the finance team. As there are late receipt system controls in place, this means that employees have to comply with receipt deadlines without it being policed by the finance team. All receipts and payments are automatically sync'd with our finance system which is seamless.

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

It's a tool that has a lot of potential with many ease features. The interface is user friendly and the virtual payment methods are a lifesaver!

The integration with Exact has not been flawless and there is no real monthly expense reports per employee that can be generated. Each and every expense is separate and that makes it confusing.

The platform is intuitive and very easy to use. The supporting team is very helpful and they reply fast.What I like most is that Payhawk helps me to control the expenses and have a better view of them as I can create and download reports and be able to include all the information I need.In addition, they help you to integrate your bussiness to the platform and you can have many entities as you want.

In my opinion, Payhawk can be improved and new features can be added. It would be a good idea to have the possibility to block cards to certain entities and categories so the cards can only be used in entities related to the companies 'expense policy.Also, it would be great to be able to select all the expenses that I want to reimburse instead of clicking one by one

Automatic integration of expenses with the ERP, I've tried other tools and they do not reach the level of payhawk. They also have an excellent support team

I have not been using it for long (less than 6 months) but so far when there is a problem, they know how to respond.

Positive

Easy resolution via the online chat. The person that assisted me was very patient and run different investigation to be able to resolve the issue.

Response time, despite an initial contact was made immediately, it took 1.5 day to resolve

Very positive

U are very responsive, fast adjusting new needas of your clients.

certain Accounting/ Finance understanding of workflow is missing

Very happy with the software. Customer services are so helpful as well

So easy to use by employees. Easy to implement.

approval management - as we have various employees reviewing and approving sometime skips one of the reviewer. Might be linked to set up issues.

Really liked the entire experience from sales to onboarding to customer success.

Ease of use and super helpful and responsive support team.

Some features and functionality, that competitors already provide, is still being developed.

Excellent, the product is designed very well, is easy to use and makes my workload more streamlined and efficient.

The customer service is the best I have ever experienced. There is a qualified team on hand to assist with any queries.

Nothing comes to mind, it makes my job more efficient!

Ease of useSyncs to NetsuiteUse in the US

We are struggling with sync errors at the moment but I know the team is working on fixes for us.

The mobile app is great and the web interface is equally slick.

I've been exposed to multiple different expense management tools over the years, and Payhawk beats them all. Simple, quick and no excuses for lost receipts or complex management of expenses. Its quick and simple from an end user perspective, which means I can process each expense as soon as it occurs and know that I will get reimbursed.

Receipt scanning could be a little slicker and automatically crop just the receipt instead of capturing the whole image.

Saved a lot of time accross business and easy to implement

Ease of use for both admin oand end users

OCR not always working, can be tricky to correct when it misidentifies

Very positive experience. Will continue to use it!

Very easy to use. Makes training people up on it very straightforward.

Sometimes the autofill on invoices is incorrect

Good team and customer support.

Mobile App for employees is very easy for reimbursements.

Some of the integration with our Accounting system fails from time to time.

Very user friendly and easy to integrate with Xero.

Still features to improve: Allow the import of suppliers and their bank details so this doesn't need to be entered manually.Their scanning system needs improvement too.

The overall control and management over the spending/ card access and limits/ Expense management

not being able to select multiple transaction to approve.

I like that I have a card, i don't a new visa card, and it does not work well

I wouldn't say I like the new visa card. It does not work well

So far, the system looks extremely promising. We haven't had it in place for very long. The support response time has been good, but since the support team resides overseas, I do have to typically wait until the next day for a response.

I love not having to chase employees down for receipts.

A lot of employees seemed to struggle with activating their cards. I feel like it was probably user error, but it was inconvenient.

The software is very easy to use. The service & help provided is amazing.

Sometimes Payhawk thinks it recognized the right supplier. While I have told it multiple times that the supplier has another name. It doesn't seem to 'learn' this.

Straight forward and pain free

Very user friendly and easy to adapt to coming from a different platform.

Cannot schedule payments for future dates

brillaint cusotmer serivce

the customer service of [sensitive content hidden] was expectional helped me so much with my issue

nothing all was amazing thanks alot for the support and help

All apps should be this simple.

The ease and assisstance onlune. Supet quick responses.

Cant fault the system. Simple amd succinct.

great

The services are really quick and efficient

nothing, I love everything and could not recommend enough

Very good overall once you get a hang of it

Easy to deploy and the team were very happy with it

Took awhile to navigate but guess that’s me

In general it is ok, but in case of issues it takes too long to solve it

Usability but please!!! remove "Freeze card" button from "Ask for funds". One time I suddenly pushed it and them I had so many problems. This is the same as to have "Power" and "Delete" buttons close to each other on the keayboard

See above, I mentioned the main trick that makes me mad and unhappy