All El Dorado Utility Billing Reviews
1-25 of 80 Reviews
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Jeanne
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
El Dorado Utility Billing Software
I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.
PROSI do the bookkeeping for three small mutual water companies and this software allows me to switch between companies rapidly. It is easy to use and meets all my needs for billing and record keeping.
CONSI have an older version of the program and it uses separate software (Crystal Reports) to compile reports. On this version, reports are not as easy to customize as I would like, but I'm sure that has improved in newer versions of the El Dorado Utility Billing software.
Reason for choosing El Dorado Utility Billing
The price was reasonable and they offered to convert my data from the program I had been using into the El Dorado database.
Reasons for switching to El Dorado Utility Billing
The program I had been using was not being supported for newer Windows operating sytems.
Vendor Response
Jeanne - Thanks for the great review, we are glad the El Dorado program is working well for you and appreciate your business.
Replied November 2020
Jane
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
El Dorado Software Review!!
Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements. The system / team members are very flexible when it comes to making things happen for you.
PROSThe software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities. Having the on-line availability for customers to pay is a great feature also. The customer service is always there and available to assist in whatever it is.
CONSI have not found anything I dislike about the software in over 15 years.
Reason for choosing El Dorado Utility Billing
pricing was a key factor, but the availability and the accessibility of the software system itself is great to work with.
Vendor Response
Thank you Jane we appreciate the great review and feedback. We have enjoyed working with you over the years.
Replied October 2020
Jenny
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2021
Experiences with El Dorado Utility Billing
For utility billing, it was ok. We no longer use it because we were able to find something that was all inclusive; accounting, payroll and utility billing all in one software.
PROSOur agency has many different water rates, some of them change based on consumption. With El Dorado, you could go into a customer account and put in the consumption at the lower rate and once that amount was reached, the software automatically changed over to the higher rate.
CONSThe thing I least liked was that it was not compatible with our accounting software. I had to do journal entries in order to bring the water revenue over to the General Ledger. This was very time consuming.
Reason for choosing El Dorado Utility Billing
The[SENSITIVE CONTENT] at the time chose it because it was one of the few software's available in 2000; he was concerned with the switch to the new millennium and felt this one had what we needed for the transition.
Vendor Response
Hello Jenny - We do appreciate your feedback but believe your reviewing a product from the year 2000 that is now over 20 years old. We offer a modern up to date web enabled utility billing system with advanced features not found in all-inclusive accounting system. Our strategy is to integrate with General Ledger systems and not try to displace it. We believe this may be a situation where the product was used for the wrong application and failure to invest new technology impacted the usability of the solution. We recommend our customers keep current on the new technology platforms so we can offer you the highest level of support. With our upgrade protection program our customers always receive software updates at No Charge allowing them to always have the current product and best in class support service. If your ever in the market again for a new utility billing solution we would be happy to show you what we offer today.
Replied December 2021
Diana
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2019
Utility Billing Review
We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.
PROSEase of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!
CONSWhen I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch. I would like more flexibility in reports. And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.
Vendor Response
Thank you Diana, we have a new version of El Dorado that will address your concern regarding entering payments. Our sales team will reach out to schedule a demo with you.
Replied March 2019
Joanne
501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed August 2016
Not the best time to change software for our company.
I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.
PROSYou seem to be constantly trying to stay current with customer technology demands.
CONSThe reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.
Vendor Response
Joanne - thanks for your comments we always appreciate the great customer feedback. As we have presented to you with our new version 9 we have made significant improvements to the system reports. We have added serval new financial reports to simplify end of period reporting for billing and collections. Hopefully you can get the PUC rate case behind you and move forward with newer technology to simplify your billing and collections.
Replied August 2016
Sandra
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed October 2020
Sandy's review
Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.
PROSThe last upgrade done to the program was wonderful. It was one little thing, you can scroll on the Account Manager screen, chose a person, then when you return to the screen it stayed in the same place. There are many options when sorting your Account Manager Screen, very handy.
CONSI feel the help screen could explain a bit better, such as, when reading a topic it tells you how to do the function but doesn't go on to explain what to do if it that doesn't work. I guess that is where customer service team comes in.
Vendor Response
Thank for the review Sandra, we appreciate your comments on the ability to search and sort customers in your database as well as the integration to your ACH and radio reading provider. As for the help guide we are doing custom video recordings specific to your configuration so maybe that's a better option for you them reading the manual.
Replied October 2020
Amrit
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed August 2010
Great Sfotware/Customer Service Support
I would sincerely recommend this system to anyone entering or working in the utility billing industry. We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly. We were able to turn from signature of contract for services to bills being sent out in 10 days!!!
PROSI have purchased this utility software based on price, features, and compnay providing services personnel. The product was easy to acquire and install. The private and personal overview of software was thorough, timely, and very informative. Further calls were made to clarify user procedures and immediate, instant attention was provided. Priority was placed onto our system at no extra charge. I look forward to expanding our system with the help of creative technologies and also feel secure that if and when we run into difficulties, we will have the support necessary to overcome issues quickly and effectively.
CONSAt this time we have not seen any cons other than we can not navigate from the account manager directly to the "print bill" tab. However, the system does allow us to enter mulitple invoices at one time to be billed. This issue maybe something that we are doing incorrectly at this time.
Vendor Response
Amrit - Thanks for the positive feedback on our El Dorado Utility Billing product. We have taken your suggestion into consideration and feel it would be a useful addition to our product and for many of our customers. We are in the process of implementing the new feature and will provide you the updated version shortly - let me add there will be No Additional Charge to your organization for this new feature ! Please let us know if there are any other new features or functionality you would like to see. We are always open to customer suggestions. Best Regards, From the Creative Technologies Product Development Team.
Replied August 2010
Margaret
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
SLF ElDorado Software
El Dorado is a user friendly program that assists with the water/sewer billing of our company keeping track of our expenses and receivables
PROSThe software becomes user friendly the more it is used with the help of the great IT team that is on the ready with support
CONSSome reports are not adaptable to the information that is requested by our auditors, we then need to run many reports to retrieve the needed information
Vendor Response
Thank you for the review, Margaret we appreciate the feedback. Our support team takes pride in supporting our customers and we are always looking at adding new reports to make it easier to access historical data. We just released several new reports that may assist with your end of year accounting reviews.
Replied May 2022
GREG
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
Affordable, Easy to Use, Open Utility Billing Solution
Get access to the demo and try it yourself.
PROSWe recently purchased the El Dorado Utility billing system and found the installation to be very easy and straight forward. Before switching to El Dorado we looked at many billing systems and found many of them to be overly complicated, short on functionality and overpriced. Our old billing system was too complex to use and caused us frustration every we used it, our staff had to spend hours trying to figure out the most basic functions or to make simple changes. We choose Creative Technologies for their expertise in the industry and superior customer service. Creative Technologies added features and functionality in the product to satisfy our particular needs, the reports are accurate, flexible and provide the extensive details and we need to report back to the accounting department. The product is feature rich, rock solid and exceeds our requirements. We plan on expanding our system to bill both electric and water with the El Dorado Utility billing system.
CONSI have no Cons.
Vendor Response
Greg Thank you for putting your trust into the Creative Technologies staff. I know that switching from an existing billing system can be time consuming and a learning curve. Change is never easy but knowing you have a team of professionals behind you makes the transition a whole lot easier. As we demonstrated we make every customer a top priority and hand hold them through the entire upgrade transformation process. Its very reassuring to know that our marketing and development staffs are in sync in making our products open, capable and affordable for our customers to use. We appreciate your business! L J - Creative Technologies President
Replied August 2010
John
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
It's the only way to go!
I have saved a very large sum of money with the auto pay and online billing. Creative's partners charge the transaction fee on credit cards to the customer. In the past we paid for all transaction fees costing thousands.
PROSSoftware is easy to use, affordable, and always growing to become usable in ways not thought of such as customer alert system.
CONSI do not have a negative word to say. This is a great product. Well Rounded.
Reason for choosing El Dorado Utility Billing
Expensive hand held reading and or radio reading equipment.
Vendor Response
Thanks for the great feedback John. The team worked really hard on the new customer portal, and it's gotten excellent reviews.
Replied July 2022
Daniel
Utilities, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2020
Review
Great. Takes a lot of stress off knowing El Dorado is watching out for our utility billing.
PROSGreat to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team.
CONSCost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.
Vendor Response
Hello Daniel - We appreciate the review and feedback and high ranking on our overall quality, customer support and ease of use. If your ever in need of training or have questions on the functionality please reach out - we have a fulltime helpdesk available to assist with any questions that you may have.
Replied October 2020
Kristin
Utilities, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2020
Billing
Ease of processing payments. Changing names.
CONSThe customer support isn't the best. Sometimes to get the help you need.
Vendor Response
Hello Kristin - I understand the situation you where faced with due to getting a new PC and not being able to fund the new software purchase. If there is anything we can do to help you along we are always available. We can assign a dedicated tech to work with you on your specific questions.
Replied October 2020
Jean
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Program is very easy to use
Easy, Quickness to find a customer for customer service, easiness to edit program and correct issues. Like that you can search by name and account #.
CONSI wish all adjustment would show up on adjustment list weather correcting amount, added charges or fees.
Vendor Response
Thanks Jean we are always enhancing the system reports and will add this request to the list.
Replied June 2017
Kay
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Software is very user friendly. Data is easy to read. Reports give good information.
We have used El Dorado Utility Software for about 10 years and have been very satisfied with both the software itself and the customer service we receive. The support group are highly professional and are there for us every step of the way. I would high recommend this billing system to anyone.
PROSEasy to use, great customer service
Vendor Response
Thank you for the great feedback Kay. We always enjoy working with you and your team !
Replied March 2017
Keith
Utilities, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
IWM,Inc
the partnership with invoice cloud. Creative tech fir printing and mailing.
CONSBusiness status page. Can not export today's payments to excel. Not able to switch between two account numbers with out reentering account#. EX: 100000 to 100000.01
Vendor Response
Hi Keith - Thanks for your feedback and your business. We absolutely can export the daily payments to excel. Our team will be reaching out to show you how it works and answer your questions on the account number search.
Replied February 2020
Jean
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Company Review
I use this program daily at my office very easy to use, gives all the information I need.
PROSEveryone that works for the Company is very friendly and helpful
CONSNothing to complain about. does everything I need
Vendor Response
Thanks for the kind words Jean, we always enjoy working with you too.
Replied March 2019
Lindsey
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Easy to Use
This product is easy to use, very user friendly
CONSThere really isn't anything negative I can say. This is the only billing software we have ever used.
Vendor Response
Thanks Lindsey - we appreciate your business and years of support. The team is always here when you need us.
Replied February 2020
Jim
Government Administration, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2020
Good software at a good price
After installation was completed everything has been running well. I felt like some charges weren't discussed before the purchase, specifically regarding online pay. Granted, I didn't ask these questions until after the purchase but it would have been better to be presented with this information before purchase. Overall the cost is great, we halved our annual support services costs and it enables us to do ACH payments without any charge from El Dorado.
PROSThe cost was much lower than our current software and lower than other options we were looking at.
CONSCustomer service with setting it up was difficult. Our small town has one employee and works mornings only four days a week. The time zone difference between central and pacific left only a short time frame to troubleshoot issues with installation. It seems like the only had one person dedicated to setting it up so if she was busy we had to wait.
Reason for choosing El Dorado Utility Billing
Very low cost, other good municipal references in the state of illinois.
Reasons for switching to El Dorado Utility Billing
Needed to implement online bill pay and update our software.
Vendor Response
Jim - Thanks for the feedback we certainly try to give the best value for the money and it seems like you shopped around and found our pricing model to be spot on. I am glad your taking advantage of our online customer portal to process ACH and CC payments. We find this is a #1 driver of new technology upgrades.
Replied October 2020
Caroline
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
El Dorado review
Appreciate west coast customer support, my requests I have made have been fulfilled for a minimum coast (special issues), helpful customer support.
PROSEase of use
CONSno comment
Vendor Response
Thanks for the review Caroline, we always enjoy working with you and helping our customers simplify their billing.
Replied March 2017
Robin
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
User-friendly, and expert help
ease of sorting data, ease of correcting mistakes and tracking those entries, multiple standard reports access.
Kim
Government Administration, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
Would recommend this software
Overall this has been a great fit for us. I would recommend this software to any entity doing utility billing!!
PROSFor the most part I can do everything I need to do to bill our customers for electric, sewer, garbage, and water.
CONSI have some customers that have more than one account. When I am entering payments, I would love it if I could just hit the next arrow to get to their next account. Currently I have to retype the whole next account #.
Reason for choosing El Dorado Utility Billing
It seemed to most closely match our needs for a reasonable price.
Vendor Response
Kim thanks for the positive feedback on the software and the 5 stars on our customer service. You actually can scroll to the next account for the same customer if you search by name. If your searching by account number it will go to the next number in the logical sequence. We would be happy to show you how to do this if you need help.
Replied October 2020
Christina
Utilities, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
Good for our Small Water Company
This is a good software for our small company If we were larger it would be necessary for them to teach us to use the reporting function.
PROSEasy to add customers and and navigate through the readings, payments and billing. We are a small company so it is great for our needs. I taught myself the software when I started with the company.
CONSI do not like the report section. It should be easier to create a custom report for my needs, instead I run several reports and take what I need from each to make on own. Some reports are just too confusing.
Vendor Response
Thanks for the review and feed back Christina, we can certainly give you a training on our reports. We have over 50 report options I am sure we can find one that meets your needs.
Replied March 2019
Steve
Utilities, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
El Dorado Review
Has been great so far. [sensitive content hidden] has very helpful though the whole process.
PROSease of use, online billing partners. Customer service has been great so far.
CONSToo new on the system, we are still learning .
Reason for choosing El Dorado Utility Billing
[sensitive content hidden] our sales rep, gave honest answers to my questions for our needs.
Reasons for switching to El Dorado Utility Billing
Horrible customer service and system was antiquated.
Laura
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2018
This software is a little hard to work with. The help button confuses you more then helps.
Logging in is easy. I have tried to use the help menu in the past and it is a little cumbersome to navigate.
Carla
Utilities, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Wonderful company to work with.
Software is easy to use and user friendly. They have a wonderful support department, always very curious and helpful.
CONSI would like to see more report options and options on adjustments where you could customize the reason for the adjustment.