A replay of user actions is the same as I did, looks amazing, like a video capture of the screen. Should help a lot to people/companies who work with UI/UX and would like to improve their web pages.

Good information is like IP address and analytics are there on right. It can be helpful in debugging some unreproducible errors and can be also helpful in finding marketing strategies for conversions.

The Left menu and search is very user-friendly also, I liked the filters, they are not visible at first, but once you get there it is easy to use and very useful.

German apm user session tracking functionality very useful, i also like features Analytics, Alerts and performance. Integration was so easy in any website.

I can pull data from a lot of different resources and monitor them which is just perfect. And this list of resources is impressive.

It helped my company to increase its business. Whenever we faced any issue the support team was very proactive and in no time my issues are solved, i am very happy with my purchase decision.

I did have trouble editing fields. It would not let me delete characters and I would have to remove the wizard and start over.

Great monitoring tool with lots of integrations for different services.

Different customization for monitoring configurations (like setting up hosts, HTTP Actions, etc.). Documentation is awesome and really helpful.

Too many options sometimes are not good because the user will confuse which option that suit their needs.

I liked the ability to view activities in real time, as well as the video mode of user actions on the site. I also liked the ability to integrate the service directly into Microsoft IIS.

Totally impressed by the variety of functionalities they provide. Also, happy to say that the satisfaction gained at the first browsing instance itself, gives a good idea of the functionalities.

Detailed and simple documentation for the app features. Great support team which doesn't charge anything extra.

The one thing that bothered is the overall UI across platform, in Wizards page all the features, buttons and texts are overlapping and not clear.

Lack of tutorial and no onboarding information. We have to guess and try the feature based on our instinct.

It is a software that will resolves issues in a timely manner. Very efficient and cost effective.

I like the idea of how germain made it easy to integrate their tool within the android application and the ability to use a customized dashboard only for the tools of my choice.

My overall experience with germain APM was very good and easy to use I will recommend to my colleges.

Germain should have mobile App, to send customer timely notification of some important data, change, error, events.

One downside of this apm is that some interface sections are not as simple or intuitive for the user's experience.

Also, I can ask the helps from the customer support without extra cost.

We really liked the convenience and their fair pricing. Their User Replay feature is great, it helped us save a lot of time on testing and figuring out the main cause of user-related issues.

The best part of the software is they are providing a demo which seems to be more reliable, I have a good experience working with them till now.

I saw a few errors, especially on the registration and login page. But this is very minimal.

Angular and React applications traffic can be easily monitored with embed javascript from Germainapm.I like the way its integrated out of box.

I loved the dark mode, all the colors used and clean simple interface. I thought it was simple and easy to do all the things that I was trying.

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients.

I also thought some prior personas disappeared, because I couldn't see the slider to scroll down on the right.

User friendly and how you can use multiple templates for free.

Senior management of the client company were really excited with the final product--they loved the content, layout, visuals and graphics--a home run. I highly recommend this platform.

The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

So if UXPressia wants to trick people, it is their problem.

And their support team is doing extremely well, quick to reply and helpful.

High regards for their customer-service. Extremely stable and beautiful product.

It took me a while to see that you could add custom sections to the persona. I think the location of the button was just a little confusing.

No possibility to give restricted access to users. A user can delete another user's job.

There are plenty of templates. But I would definitely recommend another software, which is more trustworthy to put money on it.

Amazing SAAS platform that enables Service Design Thinking at the next level.

Missing the Service Blueprint Map from the package.

Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width.

Super easy to use and create valuable assets for marketing & growth teams.

The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

I like that this is an online software that I can access from anywhere. I appreciate the simple aesthetic and that I can create nice-looking personas easily.

It's flexible and customizable enough to allow me to do what I want, moreso than other tools I tried.

Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool.

Also, the customer service the offer is awesome, fast and reliable. Ultimately, they are open to suggestions in order to improve their products and they listen to their customers.

When I have taught this in the past, students spent too much time worrying about how to design their own Personas and CJMs, which wasted valuable class time.

UXPressia is one of the more intuitive journey mapping products on the market. I love products that are easy to master without much investment in reading manuals or attending the training.

UXpressia is great for making highly detailed customer journey maps with lots of information. It's flexible and customizable.

Limited customization when it comes to colour + font.

Great but pricing not applicable for Latam countries.

When I had questions, customer service was very responsive and followed up with me to make sure all was well. This was incredibly helpful and reassuring, especially under such a tight deadline.

I also liked how professional it layouts the maps already so I don't have to design them on top of creating the content for them.

Probably the best software for customer journey mapping.

It produces very nice looking customer journey maps, so it is very presentable and one can certainly be proud of the final product.

The system capabilities allow for a good amount of customisation while still offering a helpful framework to make it easy to stay focused and on track with our project.

Expressa is a joy to use and the team behind it are responsive, supportive and a credit to the founders.

US Dollar

Custom Platform to increase Adoption, Conversion and Retention, at a fraction of the cost.

Germain UX helps Monitor, Analyze, Improve and be Alerted on issues that affect User Experience, 24x7, real-time.

Strong features (all customizable): Real User Session Video Recording/Replay, User Behavior Insights, Process Monitoring/Insights and Technology Monitoring/Insights, Proactive Issue Detection (via synthetic and prediction), Automatic Issue Resolution (via automation) and Alerting.


LongDescription

User Research Analysis

Forecasting

Visual Workflow Management

Animation

Performance Management

Email Alerts

Internet Usage Monitoring

Templates

Real-Time Monitoring

OLAP

Referral Tracking

Publishing/Sharing

Ad hoc Reporting

IP Address Monitoring

Automated Discovery

Baseline Manager

Multiple Site Management

Site Search Tracking

Anomaly Detection

Query Analysis

Scheduled/Automated Reports

Transaction Monitoring

Resource Management

No-Code

Collaboration Tools

Data Import/Export

Dependency Tracking

User Journeys

Process Modeling & Designing

Event Logs

Customer Experience Management

Bandwidth Monitoring

Uptime Reporting

Heatmaps

Server Monitoring

Profitability Analysis

Simple Network Management Protocol (SNMP)

Sales Reports

Dashboard Creation

Performance Testing

Compliance Management

Marketing Reports

Full Transaction Diagnostics

Pageview Tracking

Performance Metrics

Scorecards

Availability Testing

Data Connectors

Resource Optimization

Diagnostic Tools

Trend/Problem Indicators

FTP Monitoring

Benchmarking

User Interaction Tracking

Web Traffic Reporting

Time on Site Tracking

Threshold Alerts

Key Performance Indicators

Visual Analytics

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Historical Trend Analysis

Data Visualization

Application-Level Analysis

Service Level Agreement (SLA) Management

Performance Analysis

Business Process Automation

For Mobile

Issue Tracking

Keyword Tracking

Dashboard

Root Cause Analysis

Audit Management

Metadata Management

Alerts/Escalation

For Websites

Goal Setting/Tracking

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Customizable Dashboard

Screen Activity Recording

Capacity Planning

Mail Server Monitoring

Business Process Control

Drag & Drop

Performance Monitoring

Secure Data Storage

Maintenance Scheduling

Financial Reporting

Search/Filter

Application Management

Self Service Data Preparation

Conversion Tracking

Customer Journey Mapping

Real Time Analytics

User Management

GermainAPM offers a 45-day trial. available on cloud or on-premise. pricing is based on the benefit a Customer needs in terms of real-time monitoring, analytics and/or automation.
- Starter: $460 per month
- Unlimited: $11,995/month (unlimited support included)

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

Germain UX

In Person

Live Online

Webinars

Documentation

Videos

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time.


Key features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats.


Uxpressia's customer journey map online tool allows users to personalize customer journeys mapping by adding images, documents, videos, research data, customer quotes and more. It integrates with Google Analytics and Mixpanel. It is available for free and on monthly subscriptions.


Experience Management

Customer Segmentation

Single Sign On

Real Time Data

Customizable Templates

Customer Management

Customer Engagement

Customizable Branding

Customer Profiles

Third-Party Integrations

Commenting/Notes

Personalization

Customer Touchpoints

Brainstorming

Real-Time Notifications

Map Sharing

Map Creation

Tagging

Action Management

Multi-Channel Data Collection

Feedback Management

FREE: $0 Forever free

STARTER: $16/month per user
Or $13.3/month per user billed annually

PRO: $36/month per user 
Or $30/month per user billed annually

ENTERPRISE: Contact UXPressia

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