airguide

RATING:

4.8

(57)

About airguide

airguide is a digital guidebook platform, which enables vacation rental management companies to provide guests with the information needed about accommodation and the local area. The software works on all mobile phones, tablets and laptops and allows businesses to present the information in a visually engaging way, with custom branding, videos, images, PDFs and local attractions. airguide features industry-leading functionality for multi-property management, enabling real-time content sharing across unlimited, multiple properties at the click of a button. It is a robust and fully scalable solution for simplifying multi-let hosting and enhancing guests' experience. The customers find that as a result of using airguide guests ask fewer questions, have fewer issues, and ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

airguide Pricing

Pricing is based on how many properties you set up. We currently offer pricing plans in USD, GBP and AUD. The USD pricing tiers are: 1 property: $7.99 per month. 2-10 properties: $4.99 per property per month. 11+ properties: $3.99 per property per month. 40+ properties: $159.60 per month (for 40 properties) + $2.99 per additional property per month Our subscriptions are fully flexible, so you can add and remove properties at any time and the subscription amount updates automatically. There’s no minimum term contract so you can pay monthly and cancel anytime.

Starting price: 

$2.99 per month

Free trial: 

Available

Free version: 

Available

Unlimited descriptions, images and videos - Add as much or as little information as you wish and edit anytime. Shoot videos with your phone and upload them straight away.
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airguide Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for airguide

1 - 5 of 57 Reviews

User Profile

Sharon

Verified reviewer

Hospitality, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2022

Great Addition to Physical Welcome Book

I haven't deployed it yet because I am filling everything out and uploading videos. I work full time and am driving 1.5 hours every week to visit the property and make sure our cleaner is doing a good job. So I have limited time to work on it but I know it will be a GREAT addition once its completed.

PROS

What I love is the ability to add video to this product to show guests how to use various features throughout the house. I believe this is the most valuable part of this product. I have QR codes in the Welcome Book but this is so much easier.

CONS

There are a LOT of section in Airguide. Not sure if we need to describe where each item is located in the house such as the refrigerator, over, etc. It would be nice to have just one box that has prompts on what we might want to tell our clients. Also, maybe a link to the instruction book for these products as well along with video, picture. I think there are too many questions for each items. It seems I am always stating al the prompts in the first box anyway.

Reason for choosing airguide

I was contacted in Instagram and asked to review the product. It looked very nice.

Cody

Hospitality, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Airguide is best in class

Awesome experience with[SENSITIVE CONTENT] and team. They've been nothing but responsive and helpful and I can't wait to use them for additional properties in the future.

PROS

Personally, I think airguide has the best UX/UI of all digital vacation rental guidebooks out there. I looked at all the top players but none were as user friendly and well designed as this one. In addition, cost is right on par with the competition.

CONS

Nothing at this point, it's been a real pleasant surprise how easy the setup was and how helpful the team has been.

Reason for choosing airguide

Better UX/UI and price was right in line. Super easy to create and the team was very helpful in the onboarding process.

Vendor Response

Thank you for this fantastic review and thank you for choosing us, we're so glad you've had an awesome experience! We look forward to working with you to support your vacation rental business in the future.

Replied November 2022

Francisco

Hospitality, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

New User Happy Customer

Easy, fast, convenient way to add everything you need for a guest to enjoy your property more

PROS

I love the ability to add links and fast and easy adds ti recommendations around town

CONS

User interface could be more custom to fit into brands needs

Reason for choosing airguide

The ability to adds links for guest to fill out survey before checking out

Reasons for switching to airguide

Airguide allows for links to be added to guide book

Vendor Response

Thank you for taking the time to leave us this fantastic review! We're so glad that you find our platform easy, fast and convenient to use and we really value your feedback. Thank you once again.

Replied February 2024

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Good software

No problems at all using this software. Guests of all ages can use it quickly and effectively.

PROS

It’s simple and easy to use and very effective.

CONS

I don’t think I have come across any negatives about this software yet.

Stephen

Real Estate, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Thrilled with my AirGuide

Setting up my AirGuide was such a pleasurable experience and future changes to my guide are so much more easy than altering it’s paper-based predecessor.

PROS

Was offered a video call with AirGuide principal [sensitive content hidden] who went through AirGuide and answered all my questions. Subsequent questions or queries were handled expertly and quickly by [sensitive content hidden] The set up took around a day. Am thrilled with the finished AirGuide.

CONS

Limited alternative font and colour options.

Vendor Response

Thank you for this fantastic review - we're so glad you're thrilled with your guide and you found set up a pleasureable experience!

Replied March 2024