Our overall experience has been a good one. I know there will always be hiccups along the way, but being able to reach out to a responsive support team is critical. So if it wasn't for the Escapia support team coming to the rescue during those times, my rating would probably not be as good.

Easy to use and customer support is awesome and agents have always been professional and kind.

Over the last 2 years, I've learned a lot of different features in Escapia but learned new things along the way.

I have been using Escapia for 5 years now and overall it has saved us an incredible amount of hours we used to spend doing things manually. It does take a considerable amount of time to setup automations, owner contracts, etc. and just learn all the ins and outs in general. However, their implementation teams are extremely helpful and knowledgeable and they have great training articles and videos.

The trust accounting capabilities within the system has greatly improved the speed and accuracy in which we complete our month end accounting procedures, and also provides our owners with very detailed financial statements. Also their integration/mapping with Vrbo is second to none.

They are working on a lot of new features and improvements which is very exciting. However, sometimes they announce them way too early in my opinion and they should instead have a solid launch date to provide before announcing.

We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well.

The accounting, housekeeping and work order modules are incredibly well designed.

The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution

Escapia has evolved over the years, so much so, that I believe we stuck with the right software and appreciate how modules have been updated and improved. Still more to go in my opinion but it is making my job easier as time goes by. Thank you.

Support Team is outstanding - friendly, efficient and patient saints!

Inflexible in certain areas. We have had to make accommodations to the software in order to satisfy our business model: (i.e. when it comes to managing 30 day rentals, the calendars and rates need to be closely monitored; we pay our internal reservations a commission based on rent revenue and had to devise a way to track this over and above 3rd party agent commissions; we have policies that differ by property and some functionality must be universal for all properties.

We, know well what we are working with and the issues that Escapia has. The benefits of the use of Escapia, far out weigh the "gremlins" in Escapia. Customer support is great service.

Escapia is all inclusive, from bookings to owner payouts. It has everything needed for guests, business and owners.

The "Gremlins"...Escapia has them, make no mistake about knowing that they are in the program. We actually left Escapia after 10 years of use, to purchase a booking platform that was a one and done upfront cost. We stayed only 3 months using that booking platform and came back to Escapia. For us, it was the devil you know, vs. the devil you don't. Escapia does have 95% of what we need.

Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.

The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead. Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.

We love how it's setup and streamlined and the ease of use aspect of it.

It had integration with VRBO and it's easy to use.

Partner reservations do not get put onto the Overdue Payments list. No guest reminder unless you use the Escapia contracts. Those will send daily reminders.

Absolutely LOVE this software!!! It was a game changer for me!

I love how it streamlined my vacation rental business. The best part for me other than how much easier it made it for me to run my business is the customer service. They are always very friendly and very knowledgeable. They are wonderful at walking you through your problem without making you feel like you are wasting their time. This software was a game changer for me.

The calendar is hard to read for me due to it being so small

Couldn't function well without it. Very pleased

Not only does the software have all the functionality, channel management and ease of use one would expect, but very important to us, it provides good trust accounting and absolutely far and above customer support.

It took some time to learn initially but that was due to its expansive overall functionality. Many upgrades to the software over the years has greatly enhanced the ease of use.

The best the the efficiency of the program and responsiveness of the staff

We were so glad to get back to escapia after experiencing Track. We had no support with Track

I really like the program. I really can’t think of anything that I like the least. It’s been such a good program for us.

It just works! Especially from the accounting side. If you want a proven solution for accounting and trust accounting Escapia is your best option. All other functionality and integrations also work very well and you can see the continued evolution of the product to keep up with an ever changing industry and end user needs.

Escapia works for our business. I don't have any specific cons.

Wonderful! Everyone is nice, knowledgeable, and helpful.

Always can reach someone if I have an issue. 24 hour service!!

I’m still confused on some accounting, but I’m sure I will get that straight soon!

Excellent, easy to use, meets, and exceeds all requirements.

Functionality, ease of use, and fantastic support

When the software is not available, which is not often.

Overall our experience with Escapia (separate from Expedia or Homeowner) has been positive. The support and staff are great, though it feels like we have to call support for just about everything. It gets the job done solidly, but is seriously lacking in efficiency and design.

The booking engine is strong and it is a well-established software. It never goes down and always performs its core functionalities. It has API connections with every supplier that we need. It also has trust accounting.

It is old and dated with very few updates in the last four years. The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult. The lack of connection to Airbnb is also a serious issue along with the "Price Consitency" rules from Vrbo.

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen.

We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it.

Escapia made setup super easy and has always provided great support while keeping the cost affordable. They continue to release new features and products annually to assist property managers.

Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software. The integration with many channel partners allows us to maximize our properties exposure and secure the best renters.

It would be nice to have the ability to customize some reports.

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

Ease of use and strength in functionality

Reconciliation and lack of out of the box solutions. All must be custom.

Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.

We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

Easy to use, constant updates with details/advanced notice and how-tos, many....MANY reports from which to choose. Great marketing API feeds for listing sites/software to help you succeed in the vacation rental space, color-coded reservation grid for easy filtering and tracking.

The ability for Homeaway/VRBO brand to match back reservations on source - I pay for a secure software. The last thing I want is my data being stored, shared, and who knows what else by marketing platforms. While the reports are fantastic, sometimes it'd be nice to have the ability to make your own report that didn't cost an arm and a leg for information that's already in the system.

The Escapia/HomeAway team has a great group of individuals that I believe truly care for the future and well being of our company as well as other property management companies. Escapia offers a great training program for new employees as well as ongoing support and training for existing users. Every facet of the software is being constantly improved. Reservationists enjoy the grid's flexibility and functionality. Housekeepers love the Housekeeping dashboard. The use of automatic payments and contracts have been gamechangers in saving time and improving efficiency. Overall, I'm not sure if you will find a better rental management software and team behind it for the money. We love it.

Yield managment, training, uservoice, automatic payments

Still think there's room for improvement on the service order side.

After 11 years I'm still very happy with Escapia. I know they are working hard to update and improve all features in the software. And because of their excellent customer service people, we are staying with them for the future.

Customer support is easy to reach and very helpful. They are always working to improve the software and be current and ahead of the competition. In today's complex market, that is not an easy job.

As the company's bookkeeper I've always wished for a better accounting module. But for reservation management, it is great.

The software is incredible. Support is a-ma-zing. Our Client Solutions Manager is possibly the most responsive person I've met in my whole life. Hands-down, my favorite thing about Escapia is that THEY are never satisfied with where they are. Any question I have or suggestion for improving functionality is taken seriously. I have never worked with any software (in this industry or any other) that is so in tune to what their clients want. I've told our business owner, "If we change software, I quit."

Escapia is never happy with the status quo. They listen to clients and make sure the software grows with our needs.

Check in! It's not functional. We go off-book and use a Google Spreadsheet. It has a long way to go.

I have a good account manager that helps me through the changes they make, and that has made my decision to continue to list with them easier. They used to be a lot more “ vacation manager friendly”. I prefer to stay with the subscription model vs the PP, and feel like since they changed I haven’t been getting as good of booking results.

The reach that Homeaway /Escapia has is undeniably huge. I like that they have established a bridge or portal with my software company, so I only have to enter the listing info once.

I really dislike the way they have changed their business platform from a marketing platform to a booking platform.

This software makes it super easy to manage properties from adding them onto a program to renting the units on a weekly basis. It is very user friendly once you have everything set up. It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

The training was my least favorite thing about Escapia. It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly. The support staff was always willing to assist.