We were looking for one product with which to manage our inventory for several different OTAs. This is what SiteMinder does beautifully. We are also able to offer unique specials on our own site by using Channel Manager as our booking engine.

The only criticism is minor. When using the calendar feature in the RESERVATIONS menu to jump to a specific date, after entering the start date, you must also go back to the last calender and page forward to the required finish date. For example, if it is Feb and you want to look at arrivals in August, after selecting the "From Date" of 08/01, the "To Date" does not automatically change to August, but remains in Feb until manually moved to August.

There are some incompatibilities to the Brazilian market, which limited our possibilities to the Siteminder partners, but it is a selfserviced channel manager with a good structure and amazing support.

The easy way of different types of settings for pricing, variations and additional rates.

The limited options of restrictions and the need of creating the properties anywhere and then connect, it is not so practical at all.

We have been using Little Hotelier with Siteminder (same company) for almost a year. For a company of it's size, the lack of support is astounding. I am constantly chasing them up for answers for the most simple issues. Even after going to the head of the department, issues are still just left or put in the too hard basket. Aside from the lack of support, the biggest frustration has been how amateurish the system is. A simple thing like putting your own image as an invoice header has been ignored by them. To me, this is simple programming that could be done in a day at the most. Also, there is no guest profile or blacklist facility. To find previous guests you have to look at reservations, each reservation listed separately, not collating information. They brought in a function to add multiple guest names on a booking, not important. They really need to focus on what customers want, not what they want to do. The latest issue for us is the lack of reports. They provide a few but none of them match each other. Some include payments when others don't, some include extra items when others don't, none include credit card fees. Their response to this was trying to get us to sign up to their payment system. If you can't get the basic system right, why would we do that? We are looking at other systems to replace this one as even though we are only a small hotel, we expect much more than this basic system for the money we pay each month. Do your research before signing up to this software. The basic bones are there but the support is terrible and the functionality is very basic.

It puts bookings into the system via channel manager as it should, well most of the information but not all.

The lack of support and it not being able to do basic things like reports.

Many. 1. The channel manager is very stable!! We have less than 1% of issues and even then there emails or the Siteminder extranet that we can easily double check. 2. Prophet is easy to use and pretty accurate. The weekly summary could have some improvements, like a percentage of rate increase or decrease of each of our designated competitors. 3. Booking button - That it is tied into the Channel Manager and Canvas makes it so easy. It is specific for hotels so it has all of the data needed. Super easy to build out a promotion or edit content. One suggestion, the ability to note a price drop, right on the rate. 4. Canvas - Again very easy to use!! Because it is designed specifically for hotels it has all of the necessary pages and some. 5. Siteminder has also recently partnered with TripTease-a website chat, pop-up promotion and rate comparison tool that you paste a script that Triptease provides onto your Canvas webpages. It's another added bonus. I have definitely seen an increase in reservations since we implemented it.

Having the entire SiteMinder suite of products has reduced our time spent managing reservations and has provided a brand presence that truly reflects our vision of a boutique hotel. Canvas has also improved the quality of guest interaction with our website, they are spending more time in areas like rooms, gallery and attractions. The pages are right there on the homepage easy for them to find and the layout is cleaner and more inviting to browse.

Overall I like SiteMinder's channel manager and always recommend it to my clients (large 4 & 5 star hotels).

In my capacity as a revenue management consultant, I have used many different channel managers. Siteminder definitely is my favourite channel manager as it's easy to use, integrates with all the major OTAs and has very good customer service.

It can be a bit overwhelming when just starting out, but once you've got the hang of it you'll be fine.

If you want a very basic system, easy to setup, and budget does not matter, you may be happy with Siteminder. If you want value for your money, functionalities for your pms, customization for your booking engine, integrations for your pms, accounting system... and a reliable support ... look somewhere else.

Easy to setup, functional, good channel manager.

Lack of PMS functionalities: no way to handle groups, agents, segments. Little hotelier is more like a functioning beta, lacking most important options.. Lack of updates: no significant improvements (BE/CM) since we started in 2016. It's no surprise that their booking engine is behind their competitors at this point, it lacks customizations and functionalities Bad support: do not expect much from them, clear miscommunications between their services. We have been clients since 2016 and the way they treat us...

We had a different channel manager when we started our business, it worked just fine but it had a lot of issues, & then we started looking, & we compared & tried demos for different channel managers, until we found siteminder, to be honnest we loved the sales person, they were convincing & we found everything we needed in Siteminder, they were very helpful during the mapping of rates & availability with all our partners, & they were very professional, working with us day & night until everything worked perfectly. They send emails whenever there is an issue & they resolve it in impressive delays, we never had issues with Siteminder honestly, it was perfect since day one, & it still is, the most unfortunate thing is that we compare all our other partners to Siteminder & it's hard to settle once you tried the best!

Availability of customer service is incredible, their very knowledgeable & will answer any question you have, never failed to respond to me in the whole year we have been working with Siteminder, they are very professional & will answer you in the best delays.

None, everything works perfectly for the time being

I have been using Siteminder for quite a while now and it has proved to be one of the most robust channel management softwares for the hotels. Here's how I am going to break down the Pro's of Siteminder : 1- Simple and Easy to Use 2- Supports many big, mid-size and small OTA's. 3. Reservation & Yield reports. 4. Connectivity with multiple Property Management Systems. 5. It's definitely cost-effective 6. Easy to set-up rooms, rate plans and map them.

Apart from all the good things mentioned above Siteminder still needs improvement in certain areas. The thing that I like the least about them are as follows : 1. Customer Support is terrible and very rarely would you get a first call resolution. 2. GDS by Siteminder is not being managed efficiently, the staff seems to have very little information on how GDS works. 3. Their turn around and on-boarding time sometimes take weeks.

Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).

The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What? Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily. After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!

I have used SiteMinder for almost 10 years. This channel manager is very reliable and easy to use. I highly recommended to revenue manager and general manager of small to mid sized properties

none, I did not find anything that i would consider a flaw

Horrible- I would not wish this service for anyone.

I like that I can get out of using it as soon as possible- they make it time consuming to try to setup and get working but at least I can leave after months of horrible service and no functionality.

Absolutely no customer support- their phone line support always responds that everything is working when nothing is setup correctly. Their email support just never gets back to you. I have been manually checking reservations for nearly 6 months because of no help or functionality from Siteminder!

We entered on a 30 day free trial, then 6 months 1/2 price, 6 months full price. There is a sense as you go further down the track of total commitment and no escape as considerable time committed to set-up and link the channels. With an extensive background in both IT and major Hotel PMS systems, we found key reporting and functionality missing. When the full monthly cost hit, we viewed the product as unviable. The Canvas website template is very poor and expensive.

The calendar integration to multiple channels is essential by methods other than iCal. This one feature changes the picture for any operation with more than one channel. In the end, this was the only attractive feature.

My personal experience was the product is not at all intuitive, in other words you had to ask lots of questions rather than figure it out for yourself. Support and personnel are unresponsive to client suggestions when problems or difficulties encountered. Simple questions often take days for response. With 1-5 rooms, very expensive when you consider revenue versus accumulated expenses for this plus OTA commissions, payment discounts, housekeeping etc. No meaningful reports for revenue, Mobile app on Android was useless, had to use the browser version.

Being in the hotel industry, we operate 24/7, and when there is a need for customer support follow up, you would expect 24/7 or at least decently efficient follow-up. During a period when our hotel was fully booked, we closed the allotments for the higher room types, while increasing the rates for our standard rooms, so that if a booking were to come in, we could easily afford to book the guest in a neighbouring hotel, most of which happen to be full or high occupancy as well. Having set up the system, and input the values, one week before the period we are full, I had expected the system to have updated all our online agent sites. Lo and behold, we received a booking 5 days after I had input the new values. And at our normal standard rates at that. Obviously this would be a problem for us. So I called up the agent to check if they had been linked up with Siteminder. They checked on their back-end, and it showed all up and running. So I immediately called Siteminder to get them to check on their back-end, and informed them that the guest would be arriving in 2 days time, so I needed an answer before then. The amazing part was to be told that I needed to wait 3 days for a reply. Despite knowing that the guest would be arriving in 2 days time. They just threw the problem back to me. Up until the guest arrived, there was still no resolution from Siteminder. For a company that is so closely linked to the hospitality industry, and who claims to be one of the best there is, this is abysmal performance. Why should I be paying them, when I end up having to solve problems created by them?

It makes it easy for revenue managers to combine all OTAs into one platform, to manage rates and availability.

Terrible response time, error in their software but they make the customer solve the problem for them and pay for the damages caused.

Adding basic content to the CMS is fairly straightforward but there is nothing this offers which cheaper competitors don't.

There doesn't seem to ever be any updates made. As someone who works in digital marketing, making updates to the site to improve SEO performance is critical. However this CMS doesn't even allow the simplest of updates. It doesn't allow you to update page titles without the H1 header and main navigation title being updated. So just to be clear, updating page titles on their own is NOT POSSIBLE. This is 2017! We've been asking the question for over a year about when this will be updated and it's still not done! We still can't update page titles (some of the most important elements for SEO) and therefore are losing out on revenue because of this CMS. It also doesn't allow users to set up 301 redirects, which is simply laughable. Again, this is also impacting our performance. If it was solely my choice I'd have changed a long time ago. Avoid the canvas CMS at all cost if you're looking to improve SEO performance.

Siteminder awesome , be better and good service to integrated the system in the future.

Easier to use and handle sync data inventory, rates, etc to all channel agent online

More Quick response for any issue, sometimes on chat we need to queue.

Managing multiple distribution channels individually could be a very daunting task. this helps streamline that process

It love the versatility the Channel Manager has. Very easy to set up new room types, connect to new channels, and creating rates amongst other things. I just love using Siteminder

My least liked feature of this platform is probably their booking engine. It's very archaic and not very user friendly. I wish they improve this part sometime soon.

From excellent to regular and even bad times. Their product is good, but their policies are slipping away from their clients interest.

easy to use reazonable competitive cost facilitated to work with different channels

it became expensive when the tourism industry came down and hardly any consideration from SiteMinder side quality of support service decreased considerably, difficult to get a serious assistant they reduced benefit of working with Google Hotel Ads

At our hotel (Hotel & Gasthof zum Hirsch) we have been using SiteMinder technology for 3 years. We love that we can make changes to our Canvas website without needing professional IT background. Our direct bookings have increased by around 18%, we have more independence for 3rd parties and we are gaining a lot more traffic.

.....

It is suited to hostels but only partly.

Group bookings, different check in and out dates for 2 or more rooms. Support is not great and resolution is even worse. They closed out my availability leading up to the busiest weekend of the year across all sites and have done nothing about this to date....7 months ago.

The ability to distribute inventory to all channels with a click of a button. Being able to access booking information across all channels and manage them accordingly. Integration between our PMS and SiteMinder.

The software is easy to use and has many Pros, there are no cons to report.

If we request for accessing rate plan for New Online Agent, Siteminder Team immediately respond our inquiry. The Extranet in Siteminder is easy to use. We can know a lot of Online Agents which have been joining with Siteminder.com so that we can contact several of the potential Online Agents operators to make contract agreement . Siteminder.com give us flexible payment process. Indeed we have enjoyed to make working relationship with Siteminder.com. We are very satisfied with the Channel manager.

Updated rates and room availability

Increase or decrease the percentage of ROOM RATES in Channel's menu

Siteminder still the most valuable and workable in their range. I love their service and product development.

I love its reliability and consistency of its work. The sales team and support team are professional and helpful. That’s why I always prefer Siteminder.

A bit high price when compare to many products in the the market however the value in return is a key.

What I like most about this software, is the peace of mind knowing that the bookings are taken care of & I do not have to be concerned about double bookings. Especially as we are in Australia & a lot of our guests are from Europe & America, which is on a different time zone. Before we had SiteMinder we had a few double bookings & we had to relocate the guests to another BnB, which was disappointing for both us & the guests. The system is easy to access & navigate through, especially if you need to adjust the rooms availability due to a cancellation, or you need to close the rooms if you are going on a vacation yourself. It is reassuring that the rooms are showing the correct availability.

Overall, there is nothing to complain about. I just have to be aware if there is a cancellation, to go into the site & re-open the rooms. This is not a problem as the access is easy & straight forward.

Overall good

Ease of channel management Adding restrictions is easy- CTA, CTD, Minimum Nights etc

mapping Individual rate plan with room type

Good but wish more

Easy to use and connect with all channel distributions we want

A little and simple functions, no analytic the figures