Automatically sends cleaning crew messages to accept cleaning jobs linked directly to your air bnb account

I have yet to find a better way to notify staff of reservations, cancelations, and alterations in the schedule.

Instant communication by notifying our cleaning staff when a reservation is made, cancelled or altered.

Sometimes the tasks are repeated in the system and our cleaning staff gets double the notification.

The cons far outway the pros at this point. Nothing to speak of here.

One of their cleaners in a text threatened to falsify information to harm my company. Turno/TUrnoverbnb did nothing. Very disappointed in them. Currently reporting them for regulatory review.

Turnoverbnb is constantly adding new features and innovations. By the time you can think about how something could work better, they have already released it. If anything ever goes wrong their support is always there to help out.

It works. Scheduling cleaning is the most critical part of my business, and turnoverbnb never messes up.

It's not cheap, but it saves tons of time. So the value is there.

We like the ease of use and the fact the cleanings automatically hit our calendar. Nothing can fall through the cracks. It is technology so you want to still check it but it works well. I like that I can find new cleaners through the system.

The only con we have found is the cost of use. Our system is "free" for being integrated with Hostfully - meaning we do not pay a subscription fee. But they charge a "platform" fee and then credit card fees. So each cleaning adds another $18-35 per turnover due to these fees.

It's been pretty great! The cleaners are independent contractors, and my experience has been 75% of the cleaners are flakes. The ones that are good are outstanding, and make up for the rest of them.

This software is easy to use, and makes scheduling cleaners fairly simple.

The app for using your phone with this app is very lacking, you will definitely need your main computer or laptop to use all the features properly.

I love that this software integrates with each separate property, and updates the cleaners when there is a calendar change so that I don't need to with multiple calendars. Less error = more success. It tells me when the cleaning has begun, providing assurance it is getting cleaned that day. Then tells me when it's done. Automatic payments to cleaner from my business bank account is very handy, coming from doing manual payments every day. Looking at notes on what supplies or maintenance is needed for each unit is also a great feature. Worth the price.

The app often re-directs me to the website. At the end of the day, being re-directed to the website accomplishes the same task, but it would be nice to access that info from the app. I would also like an option to have an offline mode, where the app downloads all current info onto the phone so I can access it while traveling in places that don't have Wifi or cell phone service.

TurnoverBnB completely reinvigorated our approach to AirBnB turnovers. With a team of 10 and 11 houses to manage, this software gave us the ability to be more organized than we ever were before. Any question I've ever had gets responded to almost immediately by the amazing customer service, and our team loves how easy it is to see their schedules, get paid, and refer to a checklist. I'll never go back to a different method, they make it so much easier to run a business well!

User-friendly, keeps everything organized, excellent customer service

Stripe can be less than user-friendly, and is the partner organization of TurnoverBnB for processing payments.

I love that I can integrate this app with my property management software, so I can keep my cleaners informed and allow them to except jobs easily. It makes scheduling virtually unnecessary.

There isn’t a function I’m not happy with.

Turno has been a breath of fresh air and was very easy to set up.

It was easy to setup and the support was prompt.

The cost of Stripe fees associated with direct payments

Overall, there still needs to be a lot of work done with the app. It is hard to locate things, confusing most of the time, and it does not sync properly with the cleaners app.

I love how my airbnb calendar automatically syncs with the turnoverbnb app. I do not need to add reservations unless it is from another booking site such as VRBO. That is something that needs to be added!

The app is confusing to use. I have been using it for 5 months and still don't really understand how to navigate the app. I canceled a cleaning a few times and my cleaners still showed up saying they never got notified of the cancellation. It seems that there needs to be more work done on the communication between the[SENSITIVE CONTENT] and cleaner app. They tend to not sync with each other. I also wish my VRBO calendar would sync with the app because sometimes I forget to add a reservation that was made from VRBO and end up having to clean the place myself since cleaners were not aware of my VRBO reservations.

The software is relatively simple, but the interface is not intuitive and does not seem fully developed.

It does not appear that the software notifies teams when a message is sent, or when one is sent to me, so replies are delayed sometimes for days, which is not helpful. It is not sophisticated as for example Airbnb's software platform. The user has to do all of the work, it's not streamlined, and there is no accountability for the quality of services, for example, it does not reply on a review system. I am disappointed, I was hoping it would be a great problem solver for hiring cleaning teams, it's taken up hours of my time, and it's just not worth it.

love it and easy to use

I did not have a team and this program helped me to develope a winning team of cleaners for all my rentals

When a maid leaved a comment on an actual clean, it would be nice to be notivied there is a comment

Integration with booking platforms. When someone books a reservation my housekeeper gets a notification about a job. They accept the job and it gets put on their calendar. I also like the checklist feature.

Fees. I would love to use this as my payment processing feature however my cleaner insists on using Zelle because the fees are too high.

I have been using this service for 30 days and so far we are completely satisfied.

Seamless integration with Airbnb and VRBO reservations. Scheduling has been totally automated and notification verifications are done in real time.

I would like the ability to have a message chain within each project to directly communicate with the cleaning crew on a project by project basis.

I'm very happy with the service and will continue using it- and will gladly recommend to other Airbnb hosts.

I love that it connects directly with my Airbnb calendar so all my projects are created automatically. My service providers pick up the projects as they come in- and they have been reliable since day one.

The only con was that it took a few visits with our cleaner and service provider to get into our flow- but once we got into a flow it has been smooth sailing.

Really, really great addition to my property management business.

Love that projects and payments are automated and that it all syncs with Airbnb.

I wish there was a way for the cleaner to put in a note about what shape the house was left in by the guests so that we could write them a review.

Awful

Nothing.

I have connected with 3 people through this software... All of whom screwed me over. Once I delete them from my future bookings, I can't see them anymore and they all ran off with my money and I never heard from them again.

great!

I've been using Turnoverbnb for about a month now and it has saved me so much time. I used to manually email my housekeeper every time I had a new booking or a cancellation. Now I can rest easy knowing she gets automatically alerted and scheduled, and also I get notified when she arrives and completes her cleanings. Perfect fit for what I was looking for!

Would be cool to have a calendar view that shows when my bookings are from Airbnb that are syncing in rather than just when the housekeeper is scheduled for

Aggregating reservations from multiple platforms and creating individual projects for cleaners

Certain features don’t open in mobile app and launch a browser page

I can reach out and contact a lot more cleaners if I need to by using Turnover BnB than if I didn't have it.

It's great that I can go on the site any time and make arrangements to cover cleaning for my AirBnb.

The site doesn't work intuitively for me. I find myself searching around quite a bit to accomplish simple tasks.

Notifications on when cleaner accepts job, when they clean, notes on how the guest left house. All great stuff

None I can’t think of. All good I like the product

I really like this software.

It was such a breeze to set up and start using the software. Love all the preset checklist available to choose from for the cleaning process.

Nothing that I can think us right now. This software offers a lot of functionalities that I still have not used.

If you want automation of turnover cleaning and scheduling, this app is perfect. Easy to use and puts cleaning schedules on auto pilot.

Have not found a con yet. I like the app