About Event Booking Engines

Event Booking Engines is a cloud-based solution designed to help hospitality groups and restaurants manage tasks, contracts, lead transfer and event ticketing. Key features include customer management, online signature capture, calendar integration, messaging, user permissions and room scheduling.

Teams using Event Booking Engines can send custom proposals, log events, sign contracts, receive online payment and schedule vendors/staff for various events. It provides plug-ins for numerous widgets such as client portal, tour requests, lead forms and more, which can be integrated with websites, optimizing the customer experience. Additionally, users can automatically create as well as reassign tasks, and update activities on the master calendar ...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Event Booking Engines

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

January 2018

Anonymous

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Lots to learn about the software but it so far has been a good place to keep all our events tracked.

Pros

Master calendar, client and event tracking, sending contracts to be signed rather than having to pay for a separate service. Good, responsive tech support by phone or email--my many questions are quickly answered. Some good customization and integration options.

Cons

Payments and invoicing are still not super clear to me. The flow of booking events is not as user-friendly as I'd like.

Response from Event Booking Engines

Replied January 2018

Thank you for your review/feedback on our company and product, greatly appreciated! We recently rolled out the Event Wizard with Autopilot which should greatly improve your ease of Event Booking and drastically reduce the time it takes as well. We are always open to continued discussion and based on your specific comments/needs/requests, providing additional enhancements in all areas of our product.

February 2021

Lawrence from Preservation Park

Company Size: 2-10 employees

Industry: Events Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Event Booking Engines is AMAZING

My organization updated from an ancient program used many years ago. This software has helped us with reports and organizing our daily client interactions. I cannot say this enough...support is outstanding!!

Pros

This program makes organizing event leads, calendar, payments, contracts, invoices so easy!! EBE is super user friendly. They have an amazing support staff. Very quick response time. Setting up the system is easy. I will even email a question to support sometimes and they will send me a video tutorial answering my question. I cannot say enough good things about EBE!!!

Cons

To be very honest....NOTHING...I have no cons for the software!

Reasons for Switching to Event Booking Engines

Because it was time to update our system where payments, contracts, proposals, leads could all be managed from one software!!

Response from Event Booking Engines

Replied February 2021

Thank you Lawrence, we greatly appreciate your review/feedback on our company and product! We always enjoy working with you and your comments are very helpful to us. We are very happy to hear that our product provides the key features you need to effectively manage and run your venue business! And we remain committed to continually rolling out new features to make our platform even better.

March 2019

Kirby from 3314 The Abbey LLC

Company Size: 11-50 employees

Industry: Events Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Terrific support and excellent software

Very positive. The staff is good at figuring out what you want and helping you accomplish it. And they are constantly upgrading the software.

Pros

Total functionality - can do almost anything you need for customer and event management. And the support is phenomenal! Ask a question and get your answer and followup almost immediately.

Cons

A little bit complex, but that's due to the incredibly full functionality.

Response from Event Booking Engines

Replied March 2019

Thank you Kirby, we greatly appreciate your review/feedback on our company and product! We also greatly enjoy working with you and your team and remain totally committed to continued improvement and upgrades to ease of use and product feature set.

February 2021

Aimee from The Inn at Grace Farm

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

The hardest working dollars spent!

My previous software focused on scheduling dates and invoicing. Event Booking Engines created a positive client impression and has a focus on an Event and all tasks and information associated with it. Creating a "portal" through our web page for each client with unique log-in reduces client interaction and time needs as many aspects are updated in their account.

Pros

I depend on this software daily as it encompasses so much of my business needs as a Wedding Venue Owner. The features I use most are the e-signature capability, accounting payments and auto receipts and reminders for my clients/couples. Event Booking Engines takes our professionalism to a new level and is impressive to our existing and prospective clients when we present a proposal, add custom uploaded documents or photographs of the clients and or our logo or site photos. I can't think of any customer service in any aspect of business that has been more prompt and thorough for any questions I may need help on. [SENSITIVE CONTENT HIDDEN] has worked closely with our Web design team for widgets and know how as well as our SEO manager for specialty requests. I am going on 2 years of subscription and view Event Booking Engines as a part time employee. Being in the business of Weddings and long time commitments, I will be "engaged" with this company as long as we are in business.

Cons

I do have difficulty finding "notes" on clients and events at a glance.

Reasons for Choosing Event Booking Engines

I choose Event Booking Engines over other products, because I was able to have a one on one presentation of what the product was, features, and ease of use. Access to a live person always and every time makes the software use superior.

Reasons for Switching to Event Booking Engines

Current company was going out of business.

Response from Event Booking Engines

Replied February 2021

Thank you Aimee, we greatly appreciate your review/feedback on our company and product! Your comments are very helpful to us and we are very happy and honored to provide critical application functionality you need to successfully manage and run your venue business on a daily basis. We do provide quick access to notes, contact and email history directly from the Event Edit and Booking Page and several other pages in our system. I have sent you an email with video explaining those and exactly how to access them.

February 2020

Marla from Carquinez Women's Club

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Streamlining our reservations

Customer service is excellent.i[SENSITIVE CONTENT HIDDEN] is very responsive (even evenings and weekends) and is willing to customize components of the software to suit our needs when we have a specific request. He has worked with every request we’ve have had and we greatly appreciate the flexibility. Sometimes he just explains that they already have it set up - just not where we had expected and other times they make sweeping changes to accommodate our requests. In one of [SENSITIVE CONTENT HIDDEN] responses to our request he said, "It makes us very happy to provide product which has high value to you."

Pros

Event Booking Engines integrates all aspects of reservations into one system. We are a small volunteer run nonprofit organization that rents out an historic wedding and event venue. We are thrilled to have transitioned from a manual reservation process to Event Booking Engines. We now have everything in one place – client information, event booking, contracts with electronic signature, payments, task reminders, checklists, master calendar and availability calendar (which is viewable on our website), staff scheduling, etc. We are still learning all the features that we can benefit from.

Cons

The email integration works differently than I had envisioned to capture emails from clients into their event account. Outbound emails and client responses will be captured in an event account as long as the email is generated through EBE. However, if a client initiates a new email (not responding to an EBE email), they have to use our organization's email address and the email is independent of the EBE system.

Reasons for Choosing Event Booking Engines

We liked the idea of working with a small company and the online reviews helped influence our decision.

Response from Event Booking Engines

Replied February 2020

Thank you Marla, we greatly appreciate your review/feedback on our company and product. We always enjoy working with you and your team and building new features which provide high value to you! I will meet with my team to discuss our email integration and appropriate feature enhancements there.