The time saver for our team is invaluable and can now spend more time giving great customer service

One version of the truth, everyone working from the same function sheets and can be accessed anywhere, anytime!! Has saved labor hours typing up client final details, all communications and emails are in one place, all the way from initial enquiry so easily referred back to and chases payments. It does everything we need !!

Improved Table planning function, guest list and room layout could be better and user friendly

As an employee who appreciates and organised system and workforce, this software has helped massively. Customers of ours also comment on the software's abilities and it makes us sound modern and up to date with new event organisation.

My favourite part about Sonas is how all information can be kept in one location for all to access at any moment - the customer, colleagues and yourself. Having everything together saves time, effort and money making several copies of various things. Ability to assign certain people to emails and jobs helps with venue management and the flow of our priorities as a business.

I wish it was mobile-friendly. An app would be ideal, especially in the line of work that we use it in.

As the head of marketing across a wedding venue group, the reporting and analytics that Sonas enables our business to gather have been invaluable. The platform provides clear graphs charting spikes and dips and this part of the software forms the basis of many of our conversations within the business. Separately from marketing, Sonas helps the sales and events team to manage events all the way from the initial inquiry to the completed event. The customer service provided is always fast and thorough.

From a marketing point of view, I would love to be able to use the platform to deliver more targeted and measured email marketing campaigns, although I believe an integration is on the way. I also feel the team and couples using the software would benefit from training videos as opposed to articles showing them how to use the software from the beginning of an inquiry to the end event. In the future, it would also be great for us to be able to use the platform to continue the relationship with our couples after their wedding has taken place e.g. by sending automated anniversary wishes.

Sonas is a great portal system that is easy to use for all involved. Sonas allows us to keep on track with our wedding couples and corporate companies. It allows us to give a real personal touch.

The room layout and guest section is a very good tool and easy to use. The activity prompts help to stay on track and up to date with our couples, ensuring all sections are completed and locked in a timely manner.

It would be good if we could revert our screen to customer view to see what they can see and help to explain the section.

The customer is able to make their payments online and be notified they have been received. They can also complete details for certain sections to inform us of details of their event.

The duplicated enquiries but the team are always on hand for support.

Sonas provides an app for your clients that helps your company to better manage your relationship with the client.

I particularly like that whilst Sonas helps the couple it helps the back office to to manage their customer journey from start to end.

Sonas is unequivocally the pinnacle of event management software. It surpasses all others with its tailored approach to events, offering a comprehensive suite of features and an unmatched user experience. If you're serious about flawless event management, Sonas is not just a choice; it's the definitive solution that sets the gold standard in the industry!

Sonas goes beyond expectations by covering every aspect of event management and more. From seamless scheduling to attendee management and integrated payment processing, it's a comprehensive solution. The user-friendly interface and exceptional support elevate the overall experience, making Sonas an indispensable tool for our efficient and successful venue operations.

I have no dislikes about Sonas. It meets and exceeds our expectations, providing a seamless and comprehensive solution for event management.

Overall a fantastic CRM, with a user friendly interface and and ever growing list of features. Holly at Sonas went above and beyond in supporting our business through the set up and training period and kept us on track. For the money its a fantastic system and would recommend for anyone looking for an "off the shelf" CRM, you wont find anything better. Just be prepared to allocate proper resource to setting it all up.

* Easy to access and simple user interface * Customer portal looks great, a nice feature that other CRM's lack * Would make tracking sales leads a breeze * Customer service is incredible, always available to help * Some nice customizable options

* Found invoicing functions difficult to adjust to * Function sheet print outs were lengthy * Building the system takes time and dedication